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Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Dear ExpertsI'm a beginner at API implementation.Please tell me about best practices for integrating data from ServiceNow via API.① API integration between ServiceNow and external SaaS② Integration between ServiceNow and our internal environment ※For...
Affected Versions: Yokohama, Australia (and likely others)Description: When using the OT Excel SGC-Import Task within the Industrial Workspace to upload OT control module data, the validation process incorrectly fails for files containing more than a...
Affected Versions: Yokohama, Australia (and likely others)Description: When using the OT Excel SGC-Import Task within the Industrial Workspace to upload OT control module data, the validation process incorrectly fails for files containing more than a...
Hi All I've prepared two Business Rules on tables - cmdb_data_management_task and cmdb_data_management_task_to_ci. Both are before insert so to test if BR works correct I need a newly created tasks in table cmdb_data_management_task - how can I do th...
Hello Team, I am trying to add a filter for a string type field on the dashboard report table. I went through other community posts related to the same but didn't get much help on the code. Please provide any example script to create a filter on stri...
Overview Remote Tables in Zero Copy Connector for ERP allow you to surface live ERP data in ServiceNow without copying or staging data. While ServiceNow provides pre-built Remote Tables aligned with standard ERP models, customers can customize these ...
Hi everyone,I have created a report in ServiceNow and would like to make it visible under the Reports module in the left navigation for a specific group of users.Could anyone please help me understand how I can achieve this requirement?
Hi SM community, I am very new user to SN and researching if there are any prebuild connectors to connect SN and ZoomInfo? Any info will be greatly appreciated.
A Configuration Manager working in the CMDB Workspace wants to see how CIs are connected to each other.Which tool can be used?Options:A. Relationship MapB. Unified MapC. Business Service Map Is there anything called relationship map in ServiceNow.. O...
Hi Team, in CMDB ServiceNow help me to fix the below error in credentials SSH authentication failed
We'll be hosting another Platform Academy on Wednesday Jun 24. And this time it will be another one on the Platform Analytics vision, the product strategy we're utilizing towards that vision and how that will look for our 2026 and 2027 roadmap. By ...
Hi Team,We are facing an issue with the Service Graph Connector for Meraki (SG‑Meraki). Issue SummaryImport sets (x_caci_sg_meraki_merakidevices) are frequently getting stuck in Loading stateSome import sets are marked Processed but contain 0 record...
Hi D&A Community, Most AI initiatives don't stall because of the technology. They stall because the data isn't ready, and we want to help you change that. We'd love for you to join us on July 8 in Chicago for Making Your Data AI-Ready, a hands-on...
We have several powered-off servers in our environment and would like your guidance on how these should be updated in ServiceNow.Could you please advise whether the Operational Status should be updated to Non-Operational and the Installed Status to A...
HI Experts,I am working on the automation part of ITOM. Requirement is: Suppose We get the alert through Event Management that the VM in the Cloud is not in use for last 6 months. So we need to remove that VMs from the cloud. So How we create a conn...
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