I have 2 table. The 1st table name is User Tracking and the 2nd table name is User attendance. I have multiple data of a single user in the user tracking table and but only one data in the user attendance table. So i want to display the user tracking...
Hi, When the external user using forgot password from portal. They are getting the Email but the link is redirecting to the SSO. not on the portal.How can i modify the link to the portal nd reset password page.
Hi, I an stuck in this task in the CSM Simulator. The simulator keeps giving me "The asset entitlement '24x7 Support' has not been setup correctly." But I check the information of the first part of this topic : Need help Simulator Training Task - Ser...
HiI want to apply colors to fields as priority field shown in below image in workspace view, Can you please suggest
Hi all, I installed the "Customer Service Case Types" plug-in but when I go to the table "sn_case_type" to create a new record the "new" button doesn't appear and it tells me this message "Info MessageAt least one Case Type table must exist before yo...
I have a case table that is having a process definition linked to it. I am trying to add a new activity 'Send Email' in process automation designer. This displays the Email form on the agent workspace(via playbook tab) with details To, To email addre...
HelloMy name is Bella.I am working in dev environment for ServiceNow training.I created a repository called CreateNotes and when I created a new branch there are no files.Can I delete this repository and recreate it again?Thank you.
I want to hide those rows in the incident table, which have the state as 'closed' or 'canceled. When i open the incident table, it should not display any tasks which are in 'closed' or 'canceled' state.i dont want to use filter. I want to use script ...
I want to validate the attachment name, format and the data in the file before submitting the catalog request.
I meet different performance between develop Org and production Org in UI builder. As the attachments i upload, in develop Org, it is 'Edit Form View' button and i can click it to go to form view, but in production Org, it is 'Manage Form Configurati...
Hi,Does anyone know if it's possible to use the taxonomy feature from Employee Center on the CSM portal?Thanks,Michael
Hi Team, I have written an After Insert BR and trying to route the user to the New record creation pageBelow is the script:var url = 'sn_customerservice_bulkupdatecontactrelationship.do?sys_id=-1&sys_is_list=true&sys_target=sn_customerservice_bulkupd...
Hi Team, Below is the function of script include and below is the issue:Line no 381 is taking time to fetch the records when I do lookup, total no of records is just 18 in my case.I want to add the value of result in Line 376 to 379 so that I ca...
Hi,As sys admin i opened existing complaint case in learning lab(CSM FSO) instance but most of the fields are non editable.Any idea what is the reason ? any additional role needed for sys admin ?
Hi everyone,I am working on the CSM Simulator tasks and I am having trouble with task 12: ABC Corp would like to leverage Targeted Communications to contact all owners of Acme KX Series KX5000 devices.As an Admin, create a new recipients list named “...