Hello. I wonder if there is anyone in this community that uses both ServiceNow CSM for customer service and the Genesys system within their support center.If so, I would love to set up a brief conversation to learn how you are utilizing both systems ...
Incident task is getting created twice from my BR. Please find the script below: (function executeRule(current, previous /*null when async*/ ) { if (!current.isActionAborted()) { var incGr = new GlideRecord('incident'); var Called...
Need to calculate the onhold time for a particular task. So I created a field 'On hold time' which contain the time when the ticket got onhold. So my plan is to get the difference of onhold time and current updated time, so I can populate the value o...
Hello All , We want to Hide and Show certain choices based on a Product. We have tried achieving the same with the help of OnLoad Client script, but no luck. Below is the script written for the same.Any suggestions/help would be greatl...
Hello Everyone,I have Built a Custom application now i need to leverage the CSM capabilities to the custom application that was built. So how can i achieve the Functionality? Should i need to build the same application again in my system or there are...
Hi AllI have created a UX List "All Cases" but when I open on the workspace sometimes it shows "All%20Cases" as shown in the below. As it is simple UX list configuration, what might be causing this issue ?
Hello Everyone,I am looking at a use case where every order that gets submitted should gets approval from users based on their roles i.e. only users who have role xyz should be the approvers of the record. The 'Ask for approval' action in flow design...
Hello everyone, thank you for response. i am quite new to ServiceNow please help me.when i add lot of menu item inside the Widget Header menu the widget ui get ugly and it doesn't look.in the above image you can see.what i want is, how can i can i co...
Hello Everyone, I am trying to show only selected users on a reference variable.Can you help me with the reference qualifier please. I have the query of users who need to be displayed.
Hi All, I have a requirement to set Change request field value called it as onhold check box to false when relative case state is changed from awaiting info to inprogress and here 2 applications are in different applications scope and we are actuall...
Hello dear colleagues,I would like to know how I can group all the alerts that meet a specific condition, step by step with an example. Additionally, I also need to know how I can do it in the case of a monitored cluster. Thank you in advance.
Hello, We need to define our product offerings and specifications in ServiceNow and integrate this information with various cross-functional systems for the Quote-to-Cash (Q2C) process. We'll use an event-based approach in ServiceNow to publish these...
My business stakeholders have requested changes to the column labels in the Account, Contact, and Account Team Members objects.For instance:The OOB label in the Account object is "Name" and "Number." The suggestion is to update it to "Account Name" a...
Trying to track SLA for answering forum questions. How to link the task sla to the questions?
Need help in Converting PDF, word or Kb articles to base64 in service now programatically which can be used for storing in vector database
