CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Contextual search for public users not showing in record producer

Hi,I have an issue where I've got a public portal that displays a record producer that doesn't show the contextual search widget which is supposed to display knowledge articles when typing in the chosen field. For authenticated users (logged in), it ...

ASF1203 by Tera Contributor
  • 366 Views
  • 2 replies
  • 1 helpfuls

Workspace list doesnt show selected columns

Hi Team,I am working on specific defect from workspace module  where if the no.of rows per page is changed from 20 to 50 or anything, "Assignment group" selected from list action goes off.Can you help on this Please. 

Preethi26_0-1711019684053.png Preethi26_1-1711019699131.png
Preethi26 by Tera Contributor
  • 262 Views
  • 3 replies
  • 0 helpfuls

Help with Prescedence of UI Actions

The case task form is displaying a Delete button that I want to remove. I went to the UI actions and it seemed that the Delete action was coming from the Global table, so I copied the global one, changed the table to sn_customerservice_task and added...

SEDatSAS_0-1710958541690.png
SEDatSAS by Tera Contributor
  • 160 Views
  • 1 replies
  • 0 helpfuls

Execute UI action on the Indicators

Hello community,customer has a GRC application and discovered a problem with the Execute UI action on the Indicator (sn_grc_indicator table).When we click on the Execute UI action in the Risk Workspace, nothing happens. It works fine on backend/It is...

Mira1992_0-1711004770325.png Mira1992_2-1711005398847.png Mira1992_1-1711004801938.png

Sentiment Analysis not working on Updated Cases

Hi,We have recently configured Sentiment Analysis for one of our customers and it is working when a new Case is created, but the Sentiments does not gets updated when Comments are added on Cases.Do you have any tips what could be missing?RegardsRicha

Richa2 by Tera Contributor
  • 807 Views
  • 3 replies
  • 3 helpfuls

Scripted rest api returns null response

Hello,Scripted rest api returns null value with 200k status.I have a data within the interval but still I am getting null value in response. Response time is below 5sec.Can anyone help me with the possible reasons for this issue.Thanks in advance.. 

lucky6 by Tera Contributor
  • 628 Views
  • 3 replies
  • 0 helpfuls

Resolved! Reference field not working in Configurable Workspace

Hello, I am facing a strange behaviour ! I have created a extended table from Case and have a workspace view configured so that agents can access oit through configurable workspace. However, I can see that the reference field search icons are not wor...