We are attempting to change the field dictionary for Phone on our Account Table from Standard to E164 for International support. When attempt to make this change it appears to work in Native UI view of the account table. (See Below) However, when we...
Hi Team,We have created a custom field (u_watch_list) which refer to the User table on sys_user table.Configured form layout and add this field in Self Service and Customer Self Service and Service Portal views of the form.added this fied on Contact ...
I was wondering if there is an option to respond to different emails within an HR ticket. Right now when we send an email by clicking more options > email, the email will default to look like a response, but the original email is not there. This mean...
I had created a client script in different scope and call the client script in script include in global scope, i was try to add the result from script include to client script. It is not fetching the result. I had written the above script, but it is ...
I've been attempting to automatically assign the assignment group based on certain conditions, but unfortunately, it's not functioning as expected. The requirement entails that when a new case is created, if the Product (a reference field to the Prod...
Our Azure integration is pulling in a range of accounts that we don't want to show in drop down lists for Assignment of activities etc. Whilst my tech team work on the root cause of that, I have marked all of the accounts as Active - False, thinking ...
I am trying to work through a partner to partner relationship type that isn't working as I expected it to work. The requirement is for two companies should be able to see each others install base items as well as create cases/requests for them. The o...
Hi Team,how can I add something in the customer activity? I have added a field in the contract table and would like to display the list here. BR
So still getting use to the CSM area. I have a use case where "Acme" is an IT company and they want to be able to enter a case for a few of our other customers, "Birds", "Cats", and "Dogs". We understand we could use the relationship option and setup...
Hi All,I have added custom tables in the CSM workspace but when I open the record, I'm unable to see contact, timeline and active SLA.
Hello, I have an issue with MS Team virtual agent which sends notifications on incident update.As per behavior, it sends notifications in languages which is in user preference. But sometime it sends notification body in different lang and button are ...
Hi, I have been asked to create a new Choices field on the Account from and know how to do this. However, I have also been asked if this can be shown on the Incident form and potentially Change form as a read only field and this is where I don't have...
Good Morning I am in the process of reconfiguring the CSM and FSM workspace to suit our needs. I have managed to add all UI buttons 'Save' and 'Resolve' for incidents, requests and cases but I cannot seem to add any UI buttons for the change request ...
Hi Team, I want to calculate the actual time partner is spending while filling the form and submitting the record on service portal. I want to exclude the time if partner spending on other activity ex. having tea during submitting record. Any help wi...
I am trying to create a recommendation but I cannot save. The error message I get is "The following mandatory fields are not filled in: Table Name", but there is no Table Name in the form. Does anybody know how to solve this problem?
