Hello Community, Our org does not have Performance Analytics, just the built in CSM/ITSM products.We need a report that shows when any first response activity on a ticket: updated, commented, status change, or assigned, etc. In the generated report...
how to copy the additional comments and worknotes from incident to related case record . i have already tried with the BR (before - update ) table- incident (function executeRule(current, previous /*null when async*/ ) { var relatedCase1 = new Gli...
Hello ServiceNow Community, We are currently working on standardizing creation of knowledge articles, we have setup a couple templates using the advance knowledge management plugin which has worked great for giving our employees a structured form to ...
In my Client Instance there are many Service Portal. There is requirement, specific to Portals... If I submit a request from Service Portal (let say portal prefix - pss ) . can we able to find out on the request Record, this record is submitted from ...
I have an excel sheet with 8 tabs in it. Each tab has its own transform map. When we upload the excel in datasource and choose to run the transform for sheet1 , using the transform map data is uploaded into the target table. Now the Ask is : Sheet2 s...
Hi team, I have created the standard change request through Request Item using the UI action (create standard change). In the change form we have "Related SR" need to auto populate the request item number to this field. Please provide the solution. R...
Hi Team, In the form, I have one field called "Related SR" and one related list "Incident Caused by". An error message is displayed if two fields are empty. Please provide the solution. Regards,Manasa.
Hello everyone,can someone tell me how the sn_customerservice_case page of ServcieNow is structured? In other words, which widgets are used?We really like the structure and would like to set it up for our customer service portal.Thank you very muchGr...
Can we monitor the agents' activities? if we can see what agents are doing in Snow live? For example: We are able to see if agent x is working in Snow.We are able to see if the agents are currently solving a case.We are able to see if the agents are ...
Hello, I'm trying to have my incident updates magically update the related case, I used the below script and it updates the case notes, however if there is no associated case, it creates a "blank case" that just has the note in it. Any idea what it ...
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Is ther a way where I can add /rename the "customer information" and I need to remove some of its content as well.Simply saying what is required is the duplicate of "customer Information" screen with only the customer information card which has the ...
I have created a Ui action to add a button to the CSM workspace case form.The design is all fields will be read only when a case is opened (On display) and when I click the button "Edit" all fields then become editable excluding the "number" and "pri...
Alright I'm so close to breaking through here so any help is so appreciated. I want to create a table report displaying the total count of changes to a specific field to Incidents, grouped by the users who made that change. The point of this is to s...
Hi, I want to reload the page whenever the user click on Project (menu item) in the customer portal. 
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