Case Management - Report to show the time spent in each case state.Need to know on how to generate a report that shows the case and the different states it was in along with the time in each state. the current state of the case can be any. (active...
Hi Community,I’ve been working on setting up an end-to-end customer flow in ServiceNow. So far, I have completed:Raise a Lead – Captured customer interest (via CRM integration).Generate a Quote – Integrated with external quoting tools.Complete an Ord...
I am not getting catalog items when searched in the homepage search. But when searched getting the knowledge articles. Even after configuring the search sources for the portal(custom and CSM) , still i cannot get the catalog item results in the homep...
The portal menu is left-aligned by default, but I want it centered.Can someone tell me how to implement this?
Hi AllHow do we know if a case has been reassigned from Genesys?ThanksPuja
Hello ServiceNow Community,I am currently working on learning and exploring ServiceNow, and I’m very interested in trying out the AI features such as Now Assist, AI Search, and other AI capabilities that ServiceNow offers.Since I am using a ServiceNo...
hi! I’m trying to set up granular roles in CSM. Creating a new responsibility definition is not a problem, but I can’t find a way to add access level, config on the related list to the responsibility definition. on day out of the box responsibility ...
Hi Guys,I'm new to CSM and I want to ask if the stages like in change management can be applied in CSM Configurable workspace and if yes is there any documentation that I can use for reference.Thanks in Advance!
Hello folks, I need some good practices for setting up assignments in CSM with Request Management when 1 support team manages everything from Case to Request to Catalog Task. Customer have CSM, also they have a nice Service Catalog their clients use....
ServiceNow University India AI Skills Summit hyderabad ( In-person registration link to join in hyderabad)
Hi! Is there anyone who has installed CRM - One Click Showcase - Sell, Fulfill & Service using AI (Yokohama) and could provide me with a copy of the pre-demo steps guide? When trying to download it I'm redirected to the old demohub login page which ...
Hi community, I am new to ServiceNow and want to start my career in ServiceNow can someone guide me in the right direction? Where do I start, and how do I make good projects for real hands-on practice if someone recently learned ServiceNow and has a ...
Hi All, I'm Paras Hinduja, a passport expert dedicated to simplifying the passport application, renewal, and replacement process. Can anyone explain in detail how the Customer Service Portal works within the CSM framework? Thanks, Regards Paras Hind...
The software we deliver and support is integrated with a number of different third party software products. There are times when our agents need to open a support ticket with the third party provider via email and link it to a case with our customer...
We have our contacts within the SN carrier list. When we have a shipper onboard they are currently providing all of this information again (even for the carriers we already have in our system). I am trying to figure out a way that when the shipper pr...
