How to create Custom activity in playbook
Hi All,How to add and create custom activity in playbook. need step by step process. Thanks
Forum Posts
I have a custom list screen, I want to specify fields on the list screen that cannot be modified？
I have a custom list screen, and now I want to specify certain fields on the list screen that cannot be modified. How to set them. Now I want to specify certain fields (such as the fields marked in red above). Double clicking cannot modify the value...
How to sort the reference variable in DESC order in Catalog item
Hi team,How to sort the reference variable in DESC order in the Catalog item. Regards,Manasa
When ITIL user was trying to edit labels on Visual Task Board
Dear collegues, When ITIL user was trying to edit labels on Visual Task Board, the system displays message as "you do not have permission to modify this record". Why is this heppening?
how to embed a servicenow Platform Analytics dashboard(not a report) into the portal inside a page
Hello Everyonei have a requiremt where i have to show some table data into thr form of pie chart and donout on the portal in a page inside a container and below and above that some other widgets.for that i created Platform Analytics dashboard as you ...
Not able to find function in account(customer_account) reference qualifier in Case Form CSM
On the Case form in CSM, the Account field has an out-of-the-box advanced reference qualifier applied: javascript:new global.CSManagementUtils().getCaseAccountRefQualifier(current) When I tried to understand its logic, I found that the CSManage...
Resolved! The value of the category field should appear in the short description field.
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; }var categoryValue = gForm.getValue('category'); gForm.setValue('short_description', categoryValue);}I am using this code ...
If caller's email id (use custom field)
. If caller's email id (use custom field) description is empty, then while submitting form will display an error message and it will not submit. I am stuck in this please provide a answer for this
Why are there no email notifications for agents in Case Table?
Hello,I noticed that there are no email notifications for agents in the case table (sn_customerservice_case) in Customer Service OOTB.For example, incident table is notified by email to the group assigned to, but not in case table.Upon investigating ...
Virtual agent in expanded mode
Hi,We are implementing virtual agent on CSM portal.However the customer wants to have the chat always in expanded mode as it is the only gateway for the Portal users to raise their queries.Users must be able to minimize the window but by default we n...
How to get out the workspace record information card.
Hello.I am no longer seeing the Summary of Record Information card in the Configurable Workspace.It is the area circled in red in the attached image. Please let me know if anyone knows what the cause is.In addition, if you know how to erase recorded ...
Resolved! How to modify the configuration so that the fields on the list screen cannot be changed?
I have a custom list screen, how to modify the configuration so that the fields on the list screen cannot be changed. The current list fields can be edited. The desired effect to be achieved：Cannot be changed after double clicking. How should this be...
Resolved! Unable to Access Developer Instance – Prompting for Passkeys
Hi Community,I’m facing an issue accessing my ServiceNow developer instance that I normally use without any problems.As of today, when I try to log in, instead of the usual username and password prompt, it's asking me to set up or enter a passkey — s...
Is it possible to check in user information whether a password has been set?
HiWhen SSO is enabled, probably set a password for users log in locally, but not for users log in with SSO.Is it possible to check in user information whether a password has been set?
Ritm should close once all sctasks are closed
Hi Community, Here for single RITM, we do have many SCTASKs. So, RITM should get closed only once all tasks are closed. We are doing this in client domain in flow designer. But it's not working. Can anyone please help on this. BUSINESS RULE : var gr ...
