Post Case Review Document Template: Dynamic Headers and Footers

Overview :The Case Digests feature enables organizations to share timely updates and resolution details for high-priority customer service cases with both customers and internal stakeholders.It ensures transparency, improves communication, and provid...

Service Definitions in ServiceNow CSM

IntroductionServiceNow Customer Service Management (CSM) is designed to help organizations deliver structured and consistent customer support across multiple services and products. As customer offerings grow, it becomes essential to clearly define wh...

Activate and Set Up Customer Community in ServiceNow – Step-by-Step Guide

IntroductionCustomer Communities in ServiceNow allow customers to collaborate, ask questions, and share knowledge through forums. This article explains how to activate Customer Communities and set up forums with users, permissions, access types, and ...

want to send MAAS emails like 20k+ emails at a time to customers as communication from Servicenow

Hi All, looking for ideas we would like to send Maas emails like 20k+ emails to customers   at a time from ServiceNow when the particular communication approved. Could anyone has already implemented any solutions request to guide us.

CSP: Consumer Service Portal: Unable to register a product from default

   Hi All, I am trying to register y product via default CSP page available as part of the plugin, but i couldn't enter or select and Product detail in this field.   

Create a star rating feedback on portal having filled stars

Hi Everyone, I have to create a survey stating 6 questions where 5 questions are having star ratings and one question is description box. I have got it created on the widget and set it on a page but it is not getting saved in the assessment_results t...

Filter services within the same company

Dear Community,I have a requirement to create different groups within the same customer account. There are 5 customer groups that are suppose to get support from each service we have.Some are part of mutltiple groups.In the CSM portal they are suppos...

Triggering a modal pop-up After server side field Update in CSM workspace

Hello Community,I am working on a requirement within the CSM Workspace case form and need assistance with orchestrating client-side actions based on a server-side event. The Requirement: When an agent sends an email from the Case record in the Worksp...

CSM - Customer orgnization plays both partner & customer role. Manage customer organization.

My organization – provides one service to retail end users, i.e. Sender & Receiver in every India states. This Service can be requested from any state can be fulfilled by any state.We have three partners roles in every state.One direct partner at bot...

Both General and RCA are OOB Models, I created Workaround, any reason missing this on Workspace

ErrorAccess to api 'put from scope 'sn_customerservice' has been refused due to the api's cross-scop

Hello, I'm facing an issue when trying to access certain CSM tables via the portal. The error message reads : "Access to API 'put(table_name.field)' from scope 'sn_customerservice' has been refused due to the API's cross-scope access policy."   Is th...