Hi Community,I hope you're doing well.I’ve been working on exposing a custom table (Lead) to the public in my ServiceNow developer instance without requiring login credentials. Based on the recommended steps provided in the community and documentatio...
Dear ServiceNow Community,I hope you're doing well.I'm currently working on enabling public access to a Service Portal page in my developer instance. As part of the setup, I created a guest user and assigned a username and password. However, when I t...
Dear ServiceNow Community,I hope you're doing well.I'm currently working on enabling external access to a custom table (Lead) via a public portal page. I’ve created the record producer and exposed it on the public portal (/public_lead_submission.do)....
Hi, I'm completing a the extension of a SAR obfuscation requirement into the CSM area of ServiceNow and one of the requirements is the clearing down of all work_notes and comments from audit, history, & journals. This appeared to be working well and ...
Based on short description can we assign a assignment group and assigned to value.? please give me step by step process.?
Hi Everyone,Agent is not receiving the beep notification sound when the client responds back in the chat within ServiceNow ..how can we get beep sound when client responds..Thanks in advance
Integration between ServiceNow and ecommerce chatbot. in our project we have developed a chatbot through rasa. in chat bot if we give any feedback it creates incident and it takes feedback as a short description.so based on short description it autom...
Hi everyone,We’re facing a strange issue in our domain-separated ServiceNow instance and wondering if anyone else has experienced this.We made some changes to case and incident form fields in our Dev instance under a lower domain, then moved the upda...
Hello, I'm having issues with the provider Notifications. After a user followed a ticket, if an admin user make some changes on the ticket, the user see the notifications in the banner. If an another non-admin user make some changes, some notificatio...
Our application is a scoped CSM application. We have a situation where we produce delta export sets of case data based on sys_updated_on. After a case is closed, it appears in what should be for the last time in a nightly export. However, some da...
Hi team, I am having the inbound email action which creates a Finance CSM case when email sent by the user who is in the user's table but Finance CSM case is not creating when user sent the email to the shared email box. After email sen...
Hi Community,I’m currently working on enabling external user access to a custom table (Lead table) in my ServiceNow developer instance.I have created an external user with the role snc_external and followed all the necessary ACL steps:Created UI Page...
We have a requirement in a Record Producer form that includes a Select Box field. Based on the user's selection, a Rich Text Label should dynamically display a corresponding template—one template for a specific option, and a different template for an...
Hey everyone, What is the difference between Major Issue Management and Problem Management?I know that one is more for CSM and the other one for ITSM, but besides that what's the big difference, and how do I know which one should I apply? At the mom...
Hi All,How to add and create custom activity in playbook. need step by step process. Thanks
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