Adding Recommended actions option to the side panel in workspace

I want to add Recommended Actions option in the contextual side panel of the Workspace. Can anyone help how to achieve this.    Thanks in Advance

Data visualization on Customer Service portal

Hi!  Is it possible to add data visualizations on the customer service portal? The requirement is to be able to show e.g. a graph with cases closed per month, and that the graph should show only the cases for the company of whom the logged in user is...

Unable to update flow using update sets

So we have a flow A with 95 steps on dev instance and we have already imported it on qa instance. After making some changes and capturing them in update set, and retrieving it on qa instance. After previewing, no error is thrown and committing, it do...

want to create records in multiple custom tables from one record producer form

I have a requirement like a record producer form that contains a Request Type select box variable. Users when select the choice of that Request Type variable, then a record should get created in that table.Eg: 'Inquiry' and 'complaint' are two choice...

Approvals not working due to Service Request Catalog Item

Hi, Does anyone have any experience configuring the ask for approval action in the flow designer and it not working because the "Service Request Catalog Item" still runs thus the REQ & RITM is always approved? 

Customer service management system properties

I am looking for any information on the following System Properties related to Customer Service Management application and Special Handling Notes. Want to understand exactly what these system properties turn on? Version Xanadu and/or YokohamaThank yo...

Content on Google search

Hi All,I have implemented public service portal. Everyone can access service portal without authentication.However, I try to search our domain/url from google search. Google display "No information is available for this page." How to configure inform...

Same cataloge Items call multiple items within one order guide. is it possible

Login Redirect Issues

We have been using ServiceNow for several years (started on Berlin) and have been using a customized version of the original ess portal up until our upgrade to Yokohama last month and are now moving to the Service Portal (/sp). This means that the no...

Dashboard (Reports) - Performance Analytics

I have a requirement to show the time difference between 'Duration' field and 'Time worked' field on a widget or Report of a Dashboard.Can someone help me on this please ?

Not showing service definitions from case task related List

Hi, I need your help to show service definitions from case task related List. I configured service definitions for case task. It showing in case task List view but it not showing for case task related List. Please check the screenshots. It showing in...

Is it possible to add the Dependency View to a CI on the CSM/FSM Configurable Workspace

On the backend you have the possibility to see the Dependency View button But on CSM/FSM Configurable Workspace it is not shown What to do to get it overthere as well? 

What is the use of Follow button in Demand, Release forms

Hi,  In most of the forms in ServiceNow we see Follow button on right corner, I see that when user clicks on that button they would get notification when any new updates are added to that form and that does provide separate notification sent through ...

About the behavior of multi-factor authentication (MFA)

Hello,I have a question about the behavior of multi-factor authentication (MFA).The following settings have been made to perform verification for multi-factor authentication (MFA).The version is the PDI environment of Yokohama. 1.Multi-factor authent...