How to call script include from Business RUle
How can we call script include from Business rule.Please providee syntax for that
Forum Posts
Regarding visibility of Email composer mini in Compose section for Change request table in workspace
Hi , I have tried enabling email visibility always for Compose section for Change request workspace view, CSM workspace default page , but there are some read-only policy So then I have created a copy of it then customised and activated that page but...
How to implement OOB onboarding case type in CSM?
Hello, We are looking to start with Customer Onboarding in CSM and we found out about CSM Case types.There is an OOB Onboarding Case type that we are interested to implement.Documentation Link:https://www.servicenow.com/docs/bundle/washingtondc-custo...
Recommended Actions Search bar and Select source are not showing for non admins
Hi All, I am working on the Recommended Actions in CSM workspace. But Search bar and Select source are not showing for non admins. Anyone have any idea how this be visible for non admins users. Thanks in Advance
Where do customer's get the security code for first time registration on the csm portal?
Where do customer's get the security code for first time registration on the csm portal?Trying to figure out where the registration code is generated or how customer's will be able to receive these in order to register on the customer service portal....
How to create a report with multiple data points
I am trying to see if there is a way to recreate this Excel report onto a ServiceNow dashboard. The requirement is that it groups by assigned to and classification as well as show the users average vs team average for a 3 month period.I am able to cr...
AI Field Message Display and AI Banner Display
Hello, I was wondering if someone can tell me the use of these two client script and a screenshot of them in action.After Upgrading to Washington DC we got them preinstalled along with CSMAIDisplayAjax.I'm unable to get a predicted result from them a...
where i can see the configuration for feedback task creation under Knowledge base article
Hi Team,where i can see the OOB, configuration for feedback creation under Knowledge base article based on ratings any BR ,OOB?Regards,Abhilasha G T
Best Keyboard and Mouse for Ultimate Performance
Choosing the best keyboard and mouse depends on your needs, whether for gaming, work, or general use. A high-quality keyboard enhances comfort and efficiency, while a precise mouse improves navigation and responsiveness.For gaming, mechanical keyboar...
Create button in CSM workspace list view
Guys - We have a requirement to create custom UI action in CSM configurable workspace list view to redirect agents to create a record via record producer . We have tried creating UI action on workspace view but that is not visible on list view. Pleas...
Email Client Template is not working Correctly
Hi Team, We have created 2 blank email templates with the body which contains the logo/signature.One is created on Case form and another on Order Task form. The one for Case form is working fine. That is When we open any case record and click on emai...
Workflow to get a manager approval when a INC got created , Add a RunScript to update INC notes
Hi All,I had an Assignment and required some help with code here .Task:Create a Workflow to get manager approval when incident got created and Add Runscript to Update Incident notes based on Approval statevar incGR =new GlideRecord('incident');incGR...
Resolved! Unable to update plugins related to CSM and FSM Configurable Workspace
Hello community, I have already upgrade my instance to Yokohama ver and I would like to update plugins related CSM and FSM Configurable Workspace. For example, for updating CSM and FSM Configurable Workspace Foundation plugin, I cannot update it be...
survey is not triggering
Hi Team,Created two incidents with 2 different groups, Incident 1 --caller--Abel Tuterincident assignment group is > Test ITIL GROUP Inciden2 – Requested by --Abel Tuterincident assignment group is > Test ITIL GROUP2 when the incident state changes ...
UI Action
I created a UI action on Case table.with below details.name: my UI actionaction: takeActionForm button: checked Client : checkedonClick : onClick()Script : function onClick(){alert('hi');} But, When I click on the form button alert message is not po...
