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Rights of Roles in ACLs, UI Actions, ...

Is it possible to see which rights a role has in ACLs, UI actions, lists or in forms? I have found the Access Analyzer, but that would not be enough for us.  

ozgurD by Tera Contributor
  • 278 Views
  • 2 replies
  • 0 helpfuls

Servicenow LIve Chat Lag When Typing

We recently switched over to agent chat in the Service Operations Workspace, but when we chat with customers there is a delay or lag when we type. We believe it may be the auto complete feature. Is there a way to disable the autocomplete feature? Has...

issue with flow designer

I have created a flow designer. Trigger condition is when a case is created then it goes to if condition and check whether channel is web/chat/virtual agent. If yes then we will creating a case task. . its not working when i create a case from any of...

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NiloferS by Tera Contributor
  • 426 Views
  • 1 replies
  • 0 helpfuls

Excel Export on CSM portal

Hello, I tried to export the list shown on the portal navigation into a excel, but when oppening the excel file, it does contain the default list column on BO of the table. Regards,  

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Huodil by Tera Contributor
  • 1028 Views
  • 3 replies
  • 0 helpfuls

Change request creation via inbound email action on PDI environment

I am working on a personal development instance on ServiceNow.I have an inbound mail action that is getting triggered as expected. However, the javascript under action is supposed to create a change by insering on the change_request table. But if fai...

ShaniI by Tera Contributor
  • 443 Views
  • 1 replies
  • 0 helpfuls