for demo how to download or install solarwind inigartion app from serivce now .
i want to integrate with service now with SolarWinds Please help me
Forum Posts
Create incident reports
Hi All, I have incident management teams working in 3 shifts:00:30 to 08:30 UTC08:30 to 16:30 UTC16:30 to 00:30 UTCHow can i create a report to track the number of tickets handled by each shift?
Activity stream Showing the Different name instead of system when need attention updated by user
Hello Everyone, I am facing this issue from last few days.Could you please have a look and provide me the better solution for this. Issue: When user change the need attention field that time system puts his comment as "action status needs attention ...
Resolved! update the description of the new record with existing
How can we solve this.. I am getting so much confusion on this. When a record is created from another record, update the description of the new record with existing description + this record has been created with the Incident number.
Work item sort order sometimes working and sometimes not working (unexpected behaviour)
I have created 3 work item sort orders I want to sort cases in inbox based on due date (future date derived from SLA breach time)I want the expiring due dates (i.e near date time to be on top of the queue)For example,if a case (001) having due date o...
How to sort inbox work items?
HelloI have tried work item sort order of ascending for due date field in workspace but that doesn't work.How to sort these inbox cards on load based on due date?
Resolved! error messages on portal
Is it possible to stop auto dismissal of error message which come on portal or increase the stay timing.
Incident Event trigger based on Assigned
send notification when assigned is not updated the incident form before 18:00PM.
contextualTableConfigMapping_main missing
I can't find the contextualTableConfigMapping_main on the UX Page Properties list (sys_ux_page_property.list).Please, how can I activate it or make it visible?I'm using a Xanadu release.
need to show open task count in the navigation panel in workspace.
Hi Folks, I have a requirement to show the open task count in the navigation panel in the workspace. like below image number 3 is showing, I want to show no of open tasks in the workspace.
Resolved! Populate certain values from associated Complaint to Complaint task Description
The use-case is to Populate certain values of Complaint Case to associated Complaint Task before the Complaint task is saved. I have tried onChange of assignment group client script, calling GlideAjax: Please find scripts below: Client Script: var gr...
Show rest api call list in data table from instance def widget snow
We are using "data table from instance definition " widget , in that widget we need to show data from rest api call instead of using table from servicenow , as we are not saving any data in servicenow how can we achieve this functionality. Now we ha...
Widget redirection required in Walk up Experience Online Check-In page
Existing setup: As we know, Walk Up Experience lets us to configure variable appointment slots for each reason using the Advanced Appointment Booking Day configuration and Service Configuration rules. Currently, in our instance, the variable appointm...
isFieldVisible() not working on portal.
Hi All, I am working on a client script where I am getting data from script include but the issue is that when I tried to filter field based on visibility on form then isFieldVisible() is only working on form UI but on portal I am getting error as 't...
Assistance Required with Portal Routing Logic Based on User Company
Hi ExpertI have a requirement related to portal routing that I need some help with. Here's the scenario:If a user belongs to company "ABC," they should be routed to the Service Portal (SP).If a user belongs to company "XYZ," they should be routed to ...
