Can the 5 rows limit for a multi-level pivot table in reports be increased?
While creating reports in multi-level pivot table, There is a limitation of only 5 rows. can this be increased?
Forum Posts
How much time is my team recording for each department
Hello, I would like to know how much time my team spends on tickets per department. I'm looking to buy a tool to help with account creation, but the higher-ups would like a report showing how much time my teams spend on those tickets. I would also li...
CIS-CSM ServiceNow Certified Implementation Specialist - Customer Service Management Exam
The exam study guide and practice questions from Pass-Exam-4-Sure were indispensable. Their exam techniques and support led to my successful ServiceNow CIS-CSM exam results.
OAuth Scope not displayed for CSM Module
I have created an OAuth application for the Customer Service Module, as shown below. When integrated into my app, I can see the Authorization screen below. On this consent screen, is there a way I can show the scope or permissions that the "...
Does CSM module have OOB capabilities to read tweets [ twitter social media] and reply them back?
Hi Everyone,Does ServiceNow CSM module have OOB capabilities to read tweets from the social media platform 'twitter'. Create Incidents from the specific tweets and once incident is resolved reply back to those tweets on twitter platform.Please text h...
Customer (snc_external) users raising changes in CSM Portal
We as an MSP have customers using CSM / CSM Portal. They currently using email fill a change form, similar to the ITSM Change module (change details, impact/risk assessment, change task etc). Then our change managers manually input this information ...
Knowledge Base Category Subscription Widget
I am currently working on creating a widget for the csm portal. The use case is to build a widget that will display all Knowledge bases and their categories allowing the user to subscribe to a specific knowledge base category (if they have read acce...
Resolved! How can the Agent Assist search configurations be modified?
We are utilizing the agent workspace on top of a fairly standard out of the box configuration of CSM. When we upgraded to New York, we noticed some additional functionalities in the Agent Assist. In the screenshot below, you can see functionality to...
I want to give access to the user having only snc_external role
The user having only role that is snc_external. I don't want to give any other role. With this snc_external user have to see only Dashboards and service portal. How to do that? someone please help me.
Post Incident Report
hi. i have a requirement to digitalize a Post Incident Report in SN platform. current process is fulfillers will need to manually fill up a pdf form template after resolving incident and get the report approved. any idea whats the best method to ach...
On submit client script is not triggered when UFX client declarative action is clicked
On submit client script is not triggered when UFX client declarative action is clicked.How to check for mandatory fields when declarative action is clicked?
No cases are visible in "Customer Activity Tab" in CSM Workspace
Hi all,Can you help me to know why there is no Case, Interaction records are visible in my CSM Workspace at Customer Activity Tab.Below are some screen shots related to that. As you can see there are 3 records for Consumer "Gilly Parker" in Customer ...
"Unable to create serializable iterator" Error in servicenow flow designer
Hi All, In a flow designer, I am trying to run a 'for each' logic for a list collector variable from service catalog.I am getting error saying - 'Unable to create serializable iterator'.can anyone please help me in how to resolve this. Thanks in adva...
How to modify/hide content on form header in new record form
How can we hide the case number which is next to "Case" on form header while creating a new case?ThanksPravallika
When exclude checkbox is set to true the task Ticket should NOT pull into the SLA Calculations.
Hello Team, We have a requirement where we need to exclude task SLA records from calculations when exclude checkbox is set to true. I'm new to SLA's and would need some guidance on achieving this. Thank you,HP
