Resolved! Global Search in Next Experience
Looks like we can only search by text for active change requests using the global search field. Any idea how to open this search up to find the closed records?
Forum Posts
Resolved! In SOW view, am getting the different field behavior .
Hi Team, I have created one new field with the name Additional Info on the incident table with Type Name-Value Pairs.I have added that field in both Native and SOW view of Incident formQuery :1. In Native view , i can see the field behavior like bel...
Widgets on the supplier portal are not accessible for users with sn_slm.contact role.
We're recently started with Supplier Collaboration Portal and facing challenges that seems unusual. After installing all the required plugins to set up supplier portal we tried to followed the steps as per documentation to enable portal for users and...
How to enable the List view report in IT agent dashboard
How to enable the List view report in IT agent dashboard|I have added Incident list report to dashboardbut its not displaying data in dashboard when we click on view all then the report is working as expected Thanks
Need Suggestion For CSM B2B HealthCare Solution & Implementation
Hi everyoneWe are planning to build a B2B Healthcare POC in ServiceNow CSM to showcase its capabilities effectively. The goal is to create a realistic scenario that demonstrates key CSM functionalities such as case management, entitlements, contracts...
Resolved! Auto closure of related CSM Case task when the parent case is closed
Hi All There is an auto request, requested item, and catalog task related to a CSM case. A flow designer workflow closes the CSM case 7 days after it is resolved. I want to expand the flow to also close related case tasks. How can I do this, and is ...
Filter @mention on CSM workspace
Hey everyone, I have a BR that filters the mention's users on work notes on the basic regular Case form.This filtering is required for the same field on the CSM Configurable Workspace, but when trying to see if that BR is triggered on the workspace, ...
CSM Configurable workspace Action Bar
We are trying to create a specific Action bar for an audience in the CSM configurable workspace. Having created a new UX Action Form Layout and UX Actions Configuration. We modified the the "Record" page variant for the audience and set the record da...
How can we modify the size of the template window in Servicenow
Hi All, Wondering if we can modify the size of this template dialog box, We wanted to make it larger. PFA
Different record views in Configurable Workspace while opening records
Hi Team,I have a CSM Configurable Workspace used to view the cases in which we have Asset records as a reference field. While we open the Asset from the list it opens in a different view but while we access the same asset from the case by clicking "O...
what happends after 4/4 attempts of not clearing the micro certification ?
Would you be able to retake course and try again?
List View - column that shows if someone is inside cases?
In the list view, I would like to be able to tell if another user is currently inside cases. I have a group of 10 users working a certain case type and they are constantly going into the same case to work, oftentimes they take the case from other use...
Indicator to show if a case has been "read"?
Our team has several different departments that all work the same cases. User A will go into the case and leave an update which of course, updates the Updated and Updated by Name column in the list view. User B will then go into that case, read the...
Resolved! Type specification to show additional column in dropdown select box variable on a record producer?
Hi, There is a requirement on my project to show the company that is linked to the business area code on the right hand side of the dropdown. In similar situations i have used "ref_auto_completer=AJAXTableCompleter,ref_ac_columns=backendnameoffield,r...
