Resolved! How do I receive notifications when an attachment is added?
I want to receive email notifications when a customer uploads an attachment to a customer service case.How do I set this up?
Forum Posts
Resolved! How to Study for the CSA Exam When It Falls Between Update Releases
Just realized I posted this in the wrong board....my apologies. If someone knows how to move it that would be appreciated. I completed all the courseware for the ServiceNow CSA (Certified System Administrator) exam but couldn’t schedule my exam until...
Data Visualizations, Report needs to Export to CSV
Hi,In the old reporting interface where simply right clicking a column of the report, will show a option to export to CSV, same feature is not available in performance Analytics Data Visualizations. I can export only Excel/PDF. Post upgrade to Washin...
Why is it "impossible" to re-open RITM ticked marked "closed complete" accidentally?
Can someone give me a simple, logical explanation? I am a data scientist and receive research requests via Service Now. (I don't know why.) Some of these requests take months to complete. Someone closed a RITM accidentally by marking it "Closed Comp...
Auto populate description of Complaint task from Complaint Case
Hi all, The requirement is auto populate certain field values from linked Complaint Case into the Complaint task's description field. Also, want the field attribute to be in bold For example, Account: ServiceNowContact: Fred Luddy I have tried an aft...
Resolved! Special handling notes popup - can we hide it based on role?
Hi all,We have special handling notes setup on accounts to display as a popup.So when a user opens up a case for this account, it displays the popup for special handling note. My question is can we suppress this popup for specific roles?For ex: when ...
Resolved! Please tell me how to import the e-mail to the kb_knowledge.list
I want to use the vast amount of past emails as knowledge articles. As a possible method:　1. Import emails into kb_knowledge.xlsx using VBA.　2. Import kb_knowledge.xlsx into kb_knowledge.list. I think the VBA's code will be very difficult.If you have...
Workspace Form Layout for Order and Order Line forms are showing as Label
Workspace Form Layout for Order and Order Line forms are showing as LabelHi Everyone While changing the form layour of Order and Order Line Item tables, we have identified that Workspace view is showing four sections "Label" and we are not able to mo...
Country field
Hi Team,Can anyone help me country name is Korea, Republic of. but it is splitting up into choices.one is Korea and other is Republic of. What could be the reason.
Close a modal of workspace using UI action
Hi Everyone, I have a the below requirement. I created a custom table and placed the same in the workspace and created a button on the workspace which will create a new record in that particular table.On click of add application, it opens a modal dia...
Make Needs attention true if follow up date is reached
Hello all, The requirement is to make "Needs Attention = true" in my case - if the Follow up date is reached. I have tried via the BR approach, but somehow the logic is wrong. Any help for this would be really helpful. Regards,Sreesh Surendran
how to create reports with percentage in servicenow
how to create reports with percentage in ServiceNow.
Remove the logo from the 'Change Password' screen
HiI want to remove the ServiceNow logo from the 'Change Password' screen.If there are specific steps, that would be great
Resolved! I can't edit State field on Edit Items when trying to bulk-edited on Workspace
Hi,I'm attempting to bulk edit the state field in the CSM workspace. I have admin access, but I can't edit it. I attempted to create an ACL for list_edit, but that too did not work. Can somebody assist me with what is missing on my end?Thanks,JRY
