Forum Posts
Resolved! How can I determine how many licenses are being used?
Hello Community, We are using the users table and the consumer users table for ITSM and CRM. We are trying to determine which roles are coming out of our subscription totals. I reviewed our agreement with ServiceNow, and it doesn't specifically menti...
Accomodating Customer specific Support number
Is there a possibility to have customer specific support number on the virtual agent menu item option for call support on service portal? Or is it like we can have only one support number configured for this? Screenshot attached for reference.
Resolved! CATEGORY SUBCATEGORY DEPENDENCY ON LOAD
Hey Community,I have a case form and there are dependent choice field as below order-Entity -> Category -> Sub CategoryClient scripts are written to show values based on the value selected in parent fields as below -1st client script - on change of E...
CSM - Measure Total of Customer Facing Actions
Hello, We have the need to measure any customer facing actions in a case, meaning Comments, Emails to the customer, we've got a custom Phone Notes journal field. Is there any feature, metric or any OOTB report or PA report that might answer this requ...
Hiding All Module options
Hello all. I am trying to set up a CSM Landing page for a team which has links to service portal and other information. We don't want any of the modules to show up for the team. The only reason we are thinking of taking this route is because we have ...
Development Best Practices for FSO Product
Hi Team, I am looking for Development best practices those should be followed by developer during FSO Project implementation. Looking more on FSO Application security, data transfer between different scope available withing the instance and in case o...
Resolved! Hide catalog item category on CSM Portal
Hi All,I am trying to hide a category inside a catalog for the CSM portal. I want the category to be present for instance users to use inside the instance, but I don't want it to be visible on the CSM portal. How can I make it possible?Thank you.
How can I restrict language picker selection to one domain and visible to another domains
Hi Team, How can I restrict language picker selection to one of the domain and visible to another domains for both portal and backend
workspace
Hi Folks,my requirement is show up the number of open tasks in the navigation panel in the workspace.eg: my playbook is having four stages and each stage having some number of tasks need to perform, I want to show the how many number of tasks still o...
Enhance User Experience with Automated PDF Downloads in ServiceNow!
Hi ServiceNow Community,I recently worked on a feature that I’m excited to share with you all! One of the common requests from users is the ability to download record details in PDF format directly from the portal for their reference. To address this...
How to display notification menu in customer service portal?
Hello, this is my first question. Please tell me below. I want to use customer service portal, and I got free instance. How to display notification menu in header in customer service portal? In my instance, there are Knowledge, Get Help, Support, Tou...
Resolved! data precedence rule not working properly
We have written data precedence rule to control the update but still updating lower priority data source if field is empty. what am i missing?
How to edit tags using workspace lists?
Hi all,Is there any special role/configuration that we need to set up to allow users edit tags on lists used in workspace?We are using tags as a column for lists in workspace. The table we are using is extended from case, and we are not using custom ...
testing list
creating testing list item1item2item3item4 different list itemitemitemitem
