Two changes to implement SSO(Single sign-on) in Service Portal:1)Changed "$sp" page to inactive in "sys_public" table.2)Review your SPEntryPage script, in line 69 of the Script Include record, there is a condition that looks for a user role as a cont...
I found this useful, but it was not documented anywhere. Hope someone else will find it handy as well.Contents of MetricInstance Objectdefinition : [object GlideRecord]//definition GRcurrent : [object GlideRecord]//currentGR such as task or inciden...
I have done some research on Agile 1.0/2.0 and found out that after upgrading to Agile 2.0 in DEV, some of modules from previous version (Agile 1.0):-Have been de-activatedHave been removed.Some new modules have been introduced. So for the thi...
How many instances does Team Development require?How does Team Development compare to Update Sets?How does Team Development compare with external SCM tools, like Git?These are a few of the common questions I've been asked as customers adopt Team Deve...
Have you ever struggled with the task of documenting the layout and content of the forms used in your ServiceNow instance? Did you find it time consuming and really boring? Wouldn't it be great if you could just pull out a list of every layout of eve...
Hi ServiceNow Developers:I have worked on one of a widget which helps you to view problems in table format.This widget includes pagination, search and print functions. Hope this document helps developers to learn something new. How it looks like:Foll...
I just had a requirement on an order guide to pass variable values between forms and wanted to share the solution I came up with. There is Cascading Variables that can be used on order guides, which will pass data across order guide forms, but that...
Displaying List Field Type Values in Email ScriptsWhen trying to display values from a List field in an email script you can't simply display the field name from the form.Here's my specific work example:I created a List field type called "Sizes Neede...
I have created a check box in attachment popup window as shown below(pic2). so for every attachment this checkbox will appear.But, as soon as i attach a attachment check box is not coming next to file name. It is coming after closing the popup window...
Planned solutionWe needed a way to let technicians in the field quickly create an incident that they could handle at a later time.What we decided to doWe created a record producer for incident where we added fields for end user, incident area and sho...
With GlideRecord, ServiceNow has quite a simple API to access its database, with good options on filtering, aggregating and querying result sets. However, it doesn't provide an easy way for you to cache its result, in case you have larger scripts tha...
A very common use case for product demonstrations, development reviews, testing or training sessions is to switch between different users to demonstrate or test how different roles interact with the system.One feature that helps you achieve this is t...
I recently published a node module for getting and refreshing an authenticationtoken. This token can then be used to issue client side requests or nativeapplication api requests.service-now-bearer Check it out and let me know if you have any issues!T...
Recently updated to Istanbul 8 and discovered a problem with our olders KB Widgets, specifically the ones handling KB Categories.It appears the old API getKBCategoryArticles is no longer available and should be changed to getKBCategoryArticleSummarie...
One of the things I love about Portal is the ability to leverage the recordWatch functionality in order to create real-time experiences.In a recent workshop, we created a few custom widgets that do rely on recordWatch. While doing so, the developers,...
Hello ,Do you ever get tired of removing a customer update from an update set and you realize after that the script you just removed still has as current version this update set ?This was always painful for me to do an extra action to revert my scr...
I recently had to create a report that combined all three of these tables, Change Request, Change Task, & Approval. Still being relatively new to ServiceNow, the process in this article wasn't obvious to me until I read several different articles, ...
If anybody is also annoyed by the line break the background-color dot makes on datetime fields in lists here is a fix.Just import the attached UI-Script and the dot will look like this:instead of
Hi Team,I am trying to push the values which are there in "Change Request Value" tab to "Change Request Form" at the time of Template load.Please refer the screenshot which I attached. (File Name : Standard Change Template.jpg) The values of the fiel...
Validate user not to use previous password.I used list field on sys_user form to store previous password and MD5 checksum to generate has code. However, you can use Salt to make it more stronger so that it should not decrypted by anyone.Step 1:Create...
LisaLatour
ServiceNow
