Working in IT operations team it’s always important to take quick actions on failures, hopefully recognized by the monitoring systems before end-users are affected. Unfortunately, sometimes we have to take actions to solve issues reported by users, ...
Useful hint: using SwissNow it is possible to add icons to your tabs to distinguish different environments. The only thing you should do is to copy one of below special characters and include it in the env short name, e.g.:⛝⛣⚔♻☢ The icon will be adde...
Have a user requirement to update one of your instance's condition builders to v2? See my video below on how to do it in Kingston. Enjoy! https://youtu.be/ewkGBplwloI Items demonstrated/discussed in this video: * Navigated to an existing SLA record ...
UI Action::. How to unable Change Password? Navigate to: System Definitions > UI ActionsSearch by "Change password"set Active flag: false https://<instance>.service-now.com/nav_to.do?uri=%2Fsys_ui_action.do%3Fsys_id%3D68059022870021001108f4bbe3e3...
Script::. How to update a change_request var objChangeRequest = new GlideRecord("change_request"); objChangeRequest.addQuery("sys_id", "bfb14d900fa0d74032854d6a42050e38"); objChangeRequest.orderByDesc('sys_created_on'); objChangeRequest.query(); o...
I installed the MID server to "Raspberry pi Zero W" and the connection to the ServiceNow succeeded.I will post it as a case.(By cooperation of Google translation)"Raspberry pi Zero W""Kingston of My Instance" as of February 20, 2018After setting the ...
Hello! I've created Flask extension that uses the Pysnow library for creating apps on top of the ServiceNow REST API.I can think of a plethora of uses for this extension, although the most obvious would probably be to integrate one or more components...
Two changes to implement SSO(Single sign-on) in Service Portal:1)Changed "$sp" page to inactive in "sys_public" table.2)Review your SPEntryPage script, in line 69 of the Script Include record, there is a condition that looks for a user role as a cont...
I found this useful, but it was not documented anywhere. Hope someone else will find it handy as well.Contents of MetricInstance Objectdefinition : [object GlideRecord]//definition GRcurrent : [object GlideRecord]//currentGR such as task or inciden...
I have done some research on Agile 1.0/2.0 and found out that after upgrading to Agile 2.0 in DEV, some of modules from previous version (Agile 1.0):-Have been de-activatedHave been removed.Some new modules have been introduced. So for the thi...
How many instances does Team Development require?How does Team Development compare to Update Sets?How does Team Development compare with external SCM tools, like Git?These are a few of the common questions I've been asked as customers adopt Team Deve...
Have you ever struggled with the task of documenting the layout and content of the forms used in your ServiceNow instance? Did you find it time consuming and really boring? Wouldn't it be great if you could just pull out a list of every layout of eve...
Hi ServiceNow Developers:I have worked on one of a widget which helps you to view problems in table format.This widget includes pagination, search and print functions. Hope this document helps developers to learn something new. How it looks like:Foll...
I just had a requirement on an order guide to pass variable values between forms and wanted to share the solution I came up with. There is Cascading Variables that can be used on order guides, which will pass data across order guide forms, but that...
Displaying List Field Type Values in Email ScriptsWhen trying to display values from a List field in an email script you can't simply display the field name from the form.Here's my specific work example:I created a List field type called "Sizes Neede...
I have created a check box in attachment popup window as shown below(pic2). so for every attachment this checkbox will appear.But, as soon as i attach a attachment check box is not coming next to file name. It is coming after closing the popup window...
Planned solutionWe needed a way to let technicians in the field quickly create an incident that they could handle at a later time.What we decided to doWe created a record producer for incident where we added fields for end user, incident area and sho...
With GlideRecord, ServiceNow has quite a simple API to access its database, with good options on filtering, aggregating and querying result sets. However, it doesn't provide an easy way for you to cache its result, in case you have larger scripts tha...
A very common use case for product demonstrations, development reviews, testing or training sessions is to switch between different users to demonstrate or test how different roles interact with the system.One feature that helps you achieve this is t...
I recently published a node module for getting and refreshing an authenticationtoken. This token can then be used to issue client side requests or nativeapplication api requests.service-now-bearer Check it out and let me know if you have any issues!T...
LisaLatour
ServiceNow
