I was looking through the community for a post that would help me with a problem I ran into recently. In our env't, we allow a user to create a PRB, work the PRB in an 'Open' state. Once the PRB is finished, the user moves it to 'Closed/Resolved'. In...
Being in the technical team, of course I would be more focusing on the technical stuff of ServiceNow. Suddenly one fine day my manager was at my desk asking me to analyze the GRC. I was confused “What kind of analysis is that?” Is it some sort of tec...
Working without updateset becomes sometimes cumbersome. Specially when moving choice set to another distance. I am not sure if there is an easy way of doing this. But, I find this way quite easy to implement. An example would be the state field choic...
Recently, I noticed our sys_user table was growing more than I expected it should be. Turns out our Transform Map was coalescing on the wrong field. So when someone changed their name/job title, a new record was being inserted. So I needed a way to g...
To search for table name follow these steps: 1. Click "Search table" 2. Type partial name of the table. The system will look up all tables with names containing entered text. The result list contains links to table definition, list of records and Gl...
Have you ever wanted to edit your scripts, HTML, or XML in ServiceNow with your favorite code editor? Tired of the click to full screen -> make a code change -> save -> click to full screen -> find your last place in code? Phew, lots of steps there....
By popular demand, here is an XML file containing the app to integrate Amazon Echo with ServiceNow as seen in the K16 developer hub.You'll need to create a new Alexa Skill Kit within the Amazon cloud-based SDK. Point it to your instance's scripted RE...
This article will explain how to create a simple widget which will display your current Service Catalog items in a menu leveraging MasonryJS. -Tested on version: Istanbul- First, let's start with creating and saving a widget: we can call it - "Mason...
Question came up on the community and it isn't the first one. A member would like to have a "action button" that would appear or disappear on the page without needed to reload the page. In this example I borrow an example of a action button from Serv...
As the recent post in social job network gained some feedback, I thought I would share the way I was preparing for the exam. As all of you know already, ServiceNow had adjusted their certification system, to make sure that each stream of implementat...
known errors in Kingston Patch 3 Please refer to this link for detailed description https://hi.service-now.com/kb_view.do?sysparm_article=KB0680700
"If you were told to build a house, but you could only use one tool...which tool would you pull out of your toolbox?" As an ambitious and curious person, I am forever asking myself, ‘What if?’ What if I decided one day I wanted a portal page that h...
So, you want your ServiceNow platform search to behave more like a search engine and less like it's looking for a number? Watch my video below for how to configure it. https://youtu.be/PHUX3mD3EX8 Items demonstrated/discussed in this video: * Discu...
Working in IT operations team it’s always important to take quick actions on failures, hopefully recognized by the monitoring systems before end-users are affected. Unfortunately, sometimes we have to take actions to solve issues reported by users, ...
Useful hint: using SwissNow it is possible to add icons to your tabs to distinguish different environments. The only thing you should do is to copy one of below special characters and include it in the env short name, e.g.:⛝⛣⚔♻☢ The icon will be adde...
Have a user requirement to update one of your instance's condition builders to v2? See my video below on how to do it in Kingston. Enjoy! https://youtu.be/ewkGBplwloI Items demonstrated/discussed in this video: * Navigated to an existing SLA record ...
UI Action::. How to unable Change Password? Navigate to: System Definitions > UI ActionsSearch by "Change password"set Active flag: false https://<instance>.service-now.com/nav_to.do?uri=%2Fsys_ui_action.do%3Fsys_id%3D68059022870021001108f4bbe3e3...
Script::. How to update a change_request var objChangeRequest = new GlideRecord("change_request"); objChangeRequest.addQuery("sys_id", "bfb14d900fa0d74032854d6a42050e38"); objChangeRequest.orderByDesc('sys_created_on'); objChangeRequest.query(); o...
I installed the MID server to "Raspberry pi Zero W" and the connection to the ServiceNow succeeded.I will post it as a case.(By cooperation of Google translation)"Raspberry pi Zero W""Kingston of My Instance" as of February 20, 2018After setting the ...
Hello! I've created Flask extension that uses the Pysnow library for creating apps on top of the ServiceNow REST API.I can think of a plethora of uses for this extension, although the most obvious would probably be to integrate one or more components...
LisaLatour
ServiceNow
