Application for troubleshooting Context Driven Menu

Application for troubleshooting Context Driven Menu to refer into discussion -> Dynamic Dropdown Menu

Service Portal Widgets and Demo Data

Widgets are a great tool for creating reusable content. Creating widgets can be done by almost any developer and the widget editor makes this easy to do. One of the lesser documented tools within the widget editor is the "Demo Data" panel. This panel...

Apply Custom Theme for All Users

I've had to apply a custom theme on several implementations and end up referring to the community each time for the how-to steps because it's done so infrequently.   Below are the steps that have worked for me, hope they help.    

How to make a Catalog Item visible in ESS Portal?

How to make a Catalog Item visible in ESS Portal?   Hi,   Add the catalog item to a category and ensure the category is available in the catalog and you should be set.     If you want Catalog Item visible on ESS portal, you have to choose which Catal...

Tutorial on integrating Slack's Slash commands & ServiceNow using Processors

Hello Everyone,I've seen a couple other tutorials on integrating slack and ServiceNow, but they are only one way. So, I wrote a tutorial on integrating Slack's Slash Commands with ServiceNow using processors. This allows users to send information to ...

The Benefits of Integrating Managed Mobility Services (MMS) Into Your ServiceNow Deployment

ServiceNow helped your company filter all business activities through a service lens. With that lens in place, all internal processes become clear, helping identify service choke points and potential areas for automation. Automation reduces the oppor...

Video Series: Troubleshooting Inbound Email

The Inbound Email playlist provides an overview of how the inbound email process works and explains how to troubleshoot common issues. It was recorded in the Istanbul release, but may apply to future releases as well.For best video quality, increase ...

Re: Insert unique records based on field

test

Trigger metric retroactively

Again a little code tip for those that may need it. Nothing hard to create yourself, but may be faster this way.I had to change a metric that was running calculations on the wrong information, which in itself was not problem; what was an issue were t...

CreatorCon16_Lab_Guide_Orchestration_Design_Pattern.docx

Call a Record Producers variables

Having worked with Record Producers the last few weeks I built this little solution I hope may help some out there.My issue was that I needed a lot of Record Producers that contained very similar information, but I was not interested in writing anyth...

Video: Configuring Inbound Email Actions and Notifications

This video shows how to configure inbound email actions and notifications. It applies to the Istanbul release, but may apply to future releases as well.For best video quality, increase your player resolution to 1080p.For more information on configuri...

What roles are required to access X? Using Session Debugging for ACL Security

Are you wondering what roles you need to give a user so they are able to see or do something in ServiceNow?Session debugging is a feature that allows you to turn on debugging output directly on the ServiceNow UI to solve exactly these kind of problem...

Custom App Development Tutorial

Custom App Development Tutorial

View dependent on both user and form

We had an issue where we needed a view dependent on both contents of the task and user and found a solution.The solution is out there, but I will try to make it simple and findable.The answer is Navigation Handler, which is found in sys_navigator_lis...

Widget for letting user add themself to a group

I have created a small widget that allows a user to add or remove themself from a group.This is in large part borrowed from Create custom action buttons in Service Portal - ServicePortal.io - Service Portal, CMS, and Custom AppsThe reason I add it to...

Video: How to Make REST Attachment API Requests

This video shows how to use the REST API to GET, POST, and DELETE attachments on the ServiceNow platform. It applies to ServiceNow releases starting with Geneva. You will need access to perform the desired attachment operation on the target record an...

GlideDialogWindow

Hi AllOn the stockroom consumable, we have UI Action for Consume Tab. When we click it a GlideDialogWindow appears for the Asset & user details. On the Consume Window, I need to change the Asset to CI, as per the below screen shot. Please let me know...

Video: Getting Started with Forms in Istanbul

This video provides an in-depth look at the features and functions of forms in the ServiceNow user interface. It applies to the Istanbul release of ServiceNow but may apply to future releases as well. Some features shown in this video require the adm...

Video: Performing Basic Setup in Your Instance

This video provides an overview of the basic procedures for setting up your ServiceNow instance. The admin role is required to perform the functions shown in this video.For best video quality, increase your player resolution to 1080p.For more informa...