We’ve been building workflows in ServiceNow for years so what makes “agentic” workflows different? The key difference is this: Traditional workflows follow predefined paths Agentic systems decide the path dynamically In older models: You define every...
Over the last decade, we’ve seen ServiceNow evolve from simple ITSM workflows to powerful automation with Flow Designer and Integration Hub. But what’s happening now feels different. With the latest platform direction, ServiceNow is moving beyond aut...
When aiming to synchronize data between instances, our primary focus naturally shifts to REST/SOAP API integration. While going through from one of the requirement, I've explored a way that allows seamless data synchronization between different Servi...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, With the Tokyo release ServiceNow introduced "Data Management Delete Jobs", a way to safely and efficiently perform bulk deletion of records without the need...
Hello Community, I recently faced an issue where a Purchase Order (PO) reference field needed to refresh dynamically whenever the Master Agreement field changed - without reloading the Catalog Item form.Even after creating a new PO via a Record Produ...
ServiceNow Modules vs Platform Capabilities: Clearing the Confusion Once and for All IntroductionAs ServiceNow adoption grows across enterprises, one confusion continues to surface repeatedly in the community: What is a ServiceNow module and what is ...
@MattSN created a great article some while ago on how to run your MID server from Docker basically within minutes: Instant MID Server with Docker This week I had the challenge to get the MID server installed on a windows host. Usually this is a p...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Last week I made a LinkedIn post about the new Utah release feature "Auto-populate a variable". A minor post, though wow so many interest in it! Personally ...
In today’s article, we’ll explore the three-strike approval process, a powerful and practical concept designed to streamline approvals and keep your workflows moving smoothly. Whether you’re a ServiceNow enthusiast or a professional looking to optimi...
Hello Everyone, I’m back with a new concept: Manual Approvers in Flow. This topic came up during an interview, and I wasn’t sure how to respond at the time. Later, I implemented it in my Personal Developer Instance (PDI) and thought I’d share this ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A situation that sounds familiar when working with fields with JSON code: The JSON code hard to read, the code looks unformatted, the structure or errors are...
Spoiler ServiceNow has published a comprehensive guide to vibe coding and agentic development on the ServiceNow AI Platform. It covers everything from tool selection (such as Build Agent vs. Now Assist for Creator) to environment setup, app developme...
ServiceNow documentation: https://developer.servicenow.com/dev.do#!/reference/now-experience/sandiego/now-components/now-content-tree/overview Use Cases The Content Tree is a powerful widget to make complex data structures transparent. Examples of us...
Interactive filters? Interactive Filters allow you to filter report widgets directly from a homepage or dashboard without modifying the reports. Servicenow comes up with many filter types but sometimes it requires applying a filter based on the cata...
Hello ServiceNow Family, this is Ravi and I am back with great article of 2025 related to ServiceNow ITOM Are you preparing for a ServiceNow ITOM (Discovery/CMDB) interview? Understanding how Discovery and the Configuration Management Database (CMD...
Scripting in Transform Maps : Transform Scripts are just like Business Rules, there is no condition field, instead just a simple Type field that chooses when it should run: Before (onBefore) or after (onAfter) a record is inserted or updated in the t...
I was curious to know how we can export favorites in ServiceNow, just like browser bookmarks. So, I got into the community, learned the process, and now I’m sharing it with you all Copy Favorites - Introduction • Copying favorites between instances...
Introduction If you’ve ever worked with ServiceNow ACLs (Access Control Lists), you know they can seem confusing and intimidating at first glance. With elements like operations (RWCD), table-level and field-level ACLs, parent and child ACLs, scripts,...
Background Scripts: The First Place to Go When Something Breaks in ServiceNow Real Production War Stories and Why This Tool Deserves MVP Status Background Scripts Troubleshooting ITOM Developer Tips Production Stories Let me ask you something. ...
LisaLatour
ServiceNow
