There are multiple ways to check the data location of your ServiceNow instance. 1. Go to /stats.do on your instance 2. Please check for "Connected to cluster node:" 3. You should see something like this - app130067.gva201.service-now.com:instan...
As you may (or may not) know, one main item missing from the current Service Portal is a way for end users to manage their Notification & Subscription preferences. Currently the only options around this limitation are to either create a custom widget...
Overview: This document explains how to manage and customize homepage redirection for users in the ServiceNow interface. It focuses on using the sys_homepage_destination_rule table to control where users land after logging in, based on their roles or...
I had a requirement to generate an attachment and I wanted to initiate this via Flow Designer. Unfortunately there is no out of box (OOB) action as part of the 'ServiceNow Core' spoke to perform this. This article is a guide on how to create such an ...
One request that I heard multiple times is the possibility of saving multiple "wish list" items for the same catalog item. Today, in ServiceNow out of the box (at least in Rome) you can only save one. If you google a little bit there are a few sugges...
Saviynt integration with Servicenow using REST API. User case: Request services (application access, roles) using Servicenow and automate service/request fulfillment using Saviynt (Identity and Access management system). Solution: 1. Create appropria...
Unlocking ServiceNow UI Builder: From Blank Canvas to Custom Workspace Have you ever stared at a blank ServiceNow workspace, wondering where to even begin? You’re not alone! In this engaging tutorial, we’ll walk through the essentials of ServiceNow’s...
Integrations in ServiceNow can sometimes feel like wrestling with a puzzle, but setting up OAuth 2.0 doesn’t have to be a headache. I recently implemented this, and it looks straightforward process, which was quick, clean, and reliable. Here’s someth...
Managing and populating a clean, accurate Configuration Management Database (CMDB) is critical for IT operations. With ServiceNow's IntegrationHub ETL (Extract, Transform, Load), organizations can efficiently ingest and normalize external data into t...
Introduction In fast-paced IT environments, staying on top of task deadlines is crucial. The Reminder [reminder] table in ServiceNow provides a built-in, low-code way to auto-generate personalized alerts for any task-based record — helping users act...
Hello folks, It’s all about Infinity in JavaScript. Wait, what is INFINITY?? Ugh?? In JavaScript, INFINITY is a special numeric value that represents Positive Infinity. It is greater than any other number and is a part of the Global Scope (Global...
I recently had a requirement where we needed to restrict attachments added to incident records in ServiceNow. The idea was to ensure that the file name of an attachment starts with a specific prefix based on the company's domain. Goal When a user a...
For table fields, ServiceNow provides a very useful Conditions field type which essentially adds a condition builder to a form and stores the corresponding encoded query as its value. However, there is no OOTB equivalent Conditions variable type for ...
In ServiceNow Client Scripts, the control parameter denotes the field element (HTML control) that causes an onChange event. When you construct an onChange Client Script, the control parameter is immediately supplied to the function, allowing you to i...
As we all know that it's always been a concern to get the display value of different fields/variables in client scripts. So, this little effort is based on my learning to demonstrate that how to get display value of different fields/variables given b...
Take a look at this OOTB code: var AgileAjaxProcessor = Class.create(); AgileAjaxProcessor.prototype = Object.extendsObject(AbstractAjaxProcessor, { updateStoryDefect: function() { var result = this.newItem("result"); var storySysId = this.getPa...
Using getMessage("message key") in ServiceNow Client Scripts In ServiceNow development, hard-coding text strings in scripts can lead to maintenance challenges and poor user experience for non-English users. This is w...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Noticed after the San Diego upgrade, that two different modals are presented after first login? Modals which are presented to every user. Sure it's only on...
In this article, I will share with you a code snippet that will allow you to export the data to CSV of any table through the script and attach it to a record. var Headers = ["Number","Caller","Short Desc","Assignment Group", "Assigned To"]; var fileN...
Before BR, Update - true Condition: current.description.changes(); Choose the table name (Incident or Story, etc.) and field name (description) on the condition - as per your requirement. (function executeRule(current, previous) { if (!curren...
Allen Andreas
Lisa Latour
ServiceNow
