Security · Access Control · Agentic AI Understanding invoke_from_ai ACL in ServiceNow The invoke_from_ai ACL operation type controls whether a user has permission to invoke specific flows or flow actions via AI Agent, Now Assist, or Agent Tools....
Background Looking at the ServiceNow native processes, one can easily see that big portion of them are event-based, rather than synchronous. This is especially true for the processes which are not critical to the user experience or the ones which are...
ServiceNow’s event queues are mechanisms used to manage and process system events asynchronously. Events trigger actions based on conditions, enabling tasks such as notifications or workflows.When examining the Events [sysevent] table, you’ll notice ...
There’s a lot of talk about architecture in the agentic AI space, but let’s simplify it. ServiceNow’s direction can be thought of as a layered setup: 1. Experience Layer (AIx)This is where users interact: ChatVoiceUIEven images/screenshots It’s no lo...
A question that I see come up from time to time would be, how do you add variables to be displayed on a task using a script instead of using the slush bucket on the activity task itself within the workflow editor? Why would you want or need to do thi...
Hello Community, While working on a client project, I encountered a challenge while trying to implement the requirement of reverting from the Scheduled state to New in a Normal change request using a UI action. Seeking assistance from the community...
Real World Example: Number and Work Notes Fields Not Visible for Non-Admin Users on Tables Extending Task Applies To: Any table extending the Task table | Platform Security | ACLsTested On: Zurich I searched the community before writing this. There...
We’ve been building workflows in ServiceNow for years so what makes “agentic” workflows different? The key difference is this: Traditional workflows follow predefined paths Agentic systems decide the path dynamically In older models: You define every...
Over the last decade, we’ve seen ServiceNow evolve from simple ITSM workflows to powerful automation with Flow Designer and Integration Hub. But what’s happening now feels different. With the latest platform direction, ServiceNow is moving beyond aut...
When aiming to synchronize data between instances, our primary focus naturally shifts to REST/SOAP API integration. While going through from one of the requirement, I've explored a way that allows seamless data synchronization between different Servi...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, With the Tokyo release ServiceNow introduced "Data Management Delete Jobs", a way to safely and efficiently perform bulk deletion of records without the need...
Hello Community, I recently faced an issue where a Purchase Order (PO) reference field needed to refresh dynamically whenever the Master Agreement field changed - without reloading the Catalog Item form.Even after creating a new PO via a Record Produ...
ServiceNow Modules vs Platform Capabilities: Clearing the Confusion Once and for All IntroductionAs ServiceNow adoption grows across enterprises, one confusion continues to surface repeatedly in the community: What is a ServiceNow module and what is ...
@MattSN created a great article some while ago on how to run your MID server from Docker basically within minutes: Instant MID Server with Docker This week I had the challenge to get the MID server installed on a windows host. Usually this is a p...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Last week I made a LinkedIn post about the new Utah release feature "Auto-populate a variable". A minor post, though wow so many interest in it! Personally ...
In today’s article, we’ll explore the three-strike approval process, a powerful and practical concept designed to streamline approvals and keep your workflows moving smoothly. Whether you’re a ServiceNow enthusiast or a professional looking to optimi...
Hello Everyone, I’m back with a new concept: Manual Approvers in Flow. This topic came up during an interview, and I wasn’t sure how to respond at the time. Later, I implemented it in my Personal Developer Instance (PDI) and thought I’d share this ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A situation that sounds familiar when working with fields with JSON code: The JSON code hard to read, the code looks unformatted, the structure or errors are...
Spoiler ServiceNow has published a comprehensive guide to vibe coding and agentic development on the ServiceNow AI Platform. It covers everything from tool selection (such as Build Agent vs. Now Assist for Creator) to environment setup, app developme...
ServiceNow documentation: https://developer.servicenow.com/dev.do#!/reference/now-experience/sandiego/now-components/now-content-tree/overview Use Cases The Content Tree is a powerful widget to make complex data structures transparent. Examples of us...
LisaLatour
ServiceNow
