I'm working on the release of a Service Portal which contains mostly OOB functionality. However there are a couple of small improvements that I've worked on that might help others. The changes in this article are just relating to the SC Category widg...
I have recently had an issue where email from outside sources to our ServiceNow environment was blocked due to some access restrictions. We supposed to send timely notifications to groups of people. So we blind copied the users individually using mai...
The company where I work recently grew, and we now have users in multiple time zones. Many users were confused and frustrated by the Time zone setting in the system UI settings. While almost all of the UI settings are stored as a user preference an...
Script Include : var PopulateInfo = Class.create();PopulateInfo.prototype = Object.extendsObject(AbstractAjaxProcessor, { userInfo: function() { var usrID = this.getParameter('sysparm_userID'); var gr = new GlideRecord('sys_user'); gr.addQuery('sys...
I was looking for a way to standardize notifications when came across these 3 modules in Service Now.. System Policy > Email > LayoutsSystem Policy > Email > TemplateSystem Notification > Email > Notifications Here is the flow on how it ties togethe...
Copy change - UI action in change management. As we got a requirement to add text in the description of copied change with the originated change number in it example if a change has a description like: modify an existing workflow the expected result ...
Hello, Thought I'd announce an open-source project I've been working on for some time: Snow, an improvement of Pysnow which I created some years ago. It's currently in alpha, and it'd be lovely to get people to test it out and contribute with issues,...
As a caveat, what I'm about to share would likely be considered a customization. Even though this approach does not technically alter any core code, this does alter core functionality, so use with the understanding that if there are any issues Servic...
This article is about my thoughts on peer-code-reviews, using some code samples to explain my position. In short, the current skill level, and coding (even best practices) coupled to advice from influencers can't produce the desired benefits assoc...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Often topics on the Community fly by asking how to change certain text, on UI Pages, UI Macro's, Service Portal Widgets, etcetera. Most given answer: Edit th...
http://genipalla.com/servicenow/widget-communication/ Widget Communication The number one mistake that people make within the ServiceNow Service Portal is cloning and customizing OOB widgets just to add some functionality. This is a bad idea on many...
This code can redirect you to new tab and as well as stay in current form of UI Action. I hope this code will help you. function openInNewWindow() { //Client Side scriptingcurr_request = g_form.getValue('call_type'); if(curr_request=='sc_request'){ /...
If you’ve ever found yourself spending too much time manually creating values for a sys_choice field, then you know how tedious it can be when you need to create 20 values or more. In our 22nd NOW You Know post above, you will find our background scr...
Introduction [UPDATE: In 2022, the main advice of this article (to use a processor instead of Scripted REST) has been deprecated for about the past 5 versions of ServiceNow. Eventually I learned that processors can be subject to performance issues. I...
Have you got a pool table in the office? Need a good way to track your matches and see who the best player is?Then use this app I made because I was bored but then started to enjoy making it and gotten to the point where I might as well upload it bec...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A short article to share gained knowledge about submitting Catalog Items on the Service Portal and the auto-redirect which is happening after the submission ...
In this article, today i will share you a code snippet which will allow user to to select only a weekday from any of the date field in your form. If weekend is selected, we will show an error message. For this, we need 2 scripts Client Script: OnChan...
I used to post these blogs on just the North Texas User Group, but seems I can't do anything but post a question there now, so here I am! Business Case: For certain expensive software or other requests we need to send an approval to the person's mana...
In this 2 part episode, we'll hear from Chuck Tomasi about some of the developer resources available today. In part 1 we cover the Now Platform, how it has grown over the years , and some examples of apps built on the platform. In part 2 we hear f...
Recently, I was asked conceptualize a build up CMDB records based on BigFix asset data. If you have ever investigated the possibilities, you probably ran into using the REST API using "Relevance" statements. This method works, but is pretty much ov...
Lisa Latour
ServiceNow
