Developer articles

Exporting data that includes the SysID field

ServiceNow’s Easy import tool allows you to export any of a table’s data columns from ServiceNow, including the SysID column. Here is how this works.

How To: Create a simple radial score indicator

Widget Creation Articles How To: Create an Infinite Scroll in the Service Portal - Article - ShareHow To: Create a simple radial score indicator - Article - Share Preamble Sometimes it is useful to know how to display scores in your portal without ...

Integrating ServiceNow with Twilio Services with the help of Notify API

Twilio SMS and Voice activate speedy on-call scheduling, incident alerts. Notify allows you to integrate with telephony providers such as the Twilio service to manage phone calls and SMS messages from within your instance. Here I have implemented a ...

Scheduled Job to calculate Business Duration and Duration field on TASK

Scheduled Job to calculate Business Duration and Duration field on TASK. It can be used for other task types just by change encodedquery. var gr = new GlideRecord('task'); gr.addEncodedQuery('active=false^calendar_durationISEMPTY'); gr.autoSysFields(...

Tips and Tricks : MRVS (Multi Row variable set) : Part 2

How to hide/remove "Add" and "Remove All" buttons in multi row variable set Release worked on : London. Step 1 : Import attached XML file "sys_ui_script_2f9c4e0edb6f234060339c28db9619bf (1).xml"the jquery library in sys_ui_script table. After importi...

Code Smells, Temporary Fields – Object Oriented Abusers: Day 8

This article is Day 8 and second article of the Object Oriented Abusers category in a multi-post series about refactoring Code Smells. Code Smells are characteristics that can negatively impact code; ranging from hindered read-ability, clutter, unsca...

Article #10 - Endeavors in Catalog Tasks

Hi Recently I walked over an interesting question in the Community, which I could not answer from top of my head, as it triggered my (the condition was met ;-)) to give this a shot and try it out while learning about it. Scenario: I want to have a Ca...

Checking truthy/falsy

From time to time the need arises to check if a value exists. Not if it's explicitly this or that rather, whether the value "exists" or not. In JS when a value is evaluated in a condition, the result is said to be either: true or false. A true or fal...

Choice action field for Field Map record in transform maps

When entering data into ServiceNow through a transform map, the Choice action field is one of those fields on the Field Map record that can create a lot of data issues if not used correctly. Here is our simple solution for avoiding those errors.

client Script set all fields to Mandatory & Visible

client Script set all fields to Mandatory & Visible UI Action / UI Policy //For to set mandatory false (campos como - não obrigatório) for (var i = 0; i < g_form.elements.length; i++) { var el = g_form.elements[i]; var fieldName = el.fieldN...

Forget about adding log statements to Server Side script, use logpoints! [Orlando]

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Ok don't forget completely about adding log statements to Server Side script Though I wanted to highlight a really nice small addition made in the Orlando r...

Conditional Process Flow Formatter for Service Portal

I have been using the conditional process flow formatter created by Drew West since Dublin. It is a great upgrade to the core functionality, allowing steps in the flow formatter to be displayed only if the defined condition is met. The use case I see...

Code Architecture: Decreasing bugs by decreasing code surface

This post arose from seeing the same type of code question, same type of bug over and over and feeling that the acceptable solutions don't really address the problem: Code structure is causing us headaches by having too many lines in which to hide bu...

Data archiving for better performance

I am sharing the white paper for ServiceNow data archiving functionality . It can be helpful to understand do's don'ts while setting up the the data archiving , specially for admins .

ITBM Series Article 3: Project Portfolio Management

Hi All, This is my third article in ITBM Series. In this article, I am going to talk about project management module. Demand management along with project management ensures that projects aligned with organizational strategy are picked up for impleme...

Important ServiceNow Script or Reference

ServiceNow Best Practice : ServiceNow Best Practice Attachment script Attachment Mandatory --- Reference - 1 Reference - 2 function onSubmit() { if (g_form.getValue('non_tracked_devices') == 'Yes') { var cat_id = g_form...

Business Rules - Does the sys_override work outside of domain separation?

No. No it does not. Now that we have that out of the way, you may ask yourself - quite rightfully so - why you have never heard of that field. It is present on other scripting parts on the platform such as UI Actions. The sys_override for business ru...

Code Smells, Switch Statement – Object Oriented Abusers: Day 7

This article is Day 7 and first article of the Object Oriented Abusers category in a multi-post series about refactoring Code Smells. Code Smells are characteristics that can negatively impact code; ranging from hindered read-ability, clutter, unscal...

Update your SNow CMDB from Airwatch

I would like to start off by thanking my fellow community members and stackoverflow.com who have been my reference in building these two scripts.This integration is built through REST API calls.You will need to create an account in Airwatch and allow...

Public Flow Designer/IntegrationHub Office Hours on August 12 - EMEA friendly time

If you have any questions, concerns or help needed with Flow Designer or IntegrationHub, come join us Wednesday August 12th at 9 AM EDT / 1300 UTC for our public Flow Designer/IntegrationHub office hours! There is no formal presentation, just an oppo...