Hello, When we integrate ServiceNow with other 3rd party systems, below are some of the common functionality that you do it Fetch (List)Create/AddUpdate/ModifyDelete In this article, I will show you the code on how you can do bulk delete through API....
This article follows along the lines of previous posts on code architecture and readable code. It will use refactoring to scale an existing function that sets journal and non journal field values given an Object literal coming from an HTTPRequest.bod...
Thanks to Mark Roethof As we are using Madrid or NewYork version of ServiceNow. I have come across one OOB feature of ServiceNow in Madrid for validating below Currency || Email || IP address...
This post is about a specific code characteristic that can hinder design quality, while not a problem on it's own, it is part of a larger grouping that has come to be known as Code Smells. Collocating, such as prefixing some form of meta-data (i.e t...
This article is Day 2 of a multi-day series about refactoring Code Smells. Code Smells are characteristics that can negatively impact code; ranging from hindered read-ability, clutter, unscale-able, to outdated programming practices. Refactoring tech...
Generally we can write the OnLoad statement within the Onchange script as below: function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; // Here we write the onload code } //Here we generally write the ...
This article is Day 1 of a multi-post series about refactoring Code Smells. Code Smells are characteristics that can negatively impact code; ranging from hindered read-ability, clutter, unscale-able, even outdated programming practices. Refactoring p...
Many of you are aware of the scheduled report functionality, but it does come with some caveats. For instance, any reports including “user is gs.getUserID()” will not work as desired. A method to resolve this is to utilize a scheduled job to invoke t...
what is the difference between the glide record and glide Ajax ? GlideRecord serves as a go-to tool for handling server-side database operations, enabling seamless interaction with records in the ServiceNow platform. On the flip side, GlideAjax s...
I'm working on the release of a Service Portal which contains mostly OOB functionality. However there are a couple of small improvements that I've worked on that might help others. The changes in this article are just relating to the SC Category widg...
I have recently had an issue where email from outside sources to our ServiceNow environment was blocked due to some access restrictions. We supposed to send timely notifications to groups of people. So we blind copied the users individually using mai...
The company where I work recently grew, and we now have users in multiple time zones. Many users were confused and frustrated by the Time zone setting in the system UI settings. While almost all of the UI settings are stored as a user preference an...
Script Include : var PopulateInfo = Class.create();PopulateInfo.prototype = Object.extendsObject(AbstractAjaxProcessor, { userInfo: function() { var usrID = this.getParameter('sysparm_userID'); var gr = new GlideRecord('sys_user'); gr.addQuery('sys...
I was looking for a way to standardize notifications when came across these 3 modules in Service Now.. System Policy > Email > LayoutsSystem Policy > Email > TemplateSystem Notification > Email > Notifications Here is the flow on how it ties togethe...
Copy change - UI action in change management. As we got a requirement to add text in the description of copied change with the originated change number in it example if a change has a description like: modify an existing workflow the expected result ...
Hello, Thought I'd announce an open-source project I've been working on for some time: Snow, an improvement of Pysnow which I created some years ago. It's currently in alpha, and it'd be lovely to get people to test it out and contribute with issues,...
As a caveat, what I'm about to share would likely be considered a customization. Even though this approach does not technically alter any core code, this does alter core functionality, so use with the understanding that if there are any issues Servic...
This article is about my thoughts on peer-code-reviews, using some code samples to explain my position. In short, the current skill level, and coding (even best practices) coupled to advice from influencers can't produce the desired benefits assoc...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Often topics on the Community fly by asking how to change certain text, on UI Pages, UI Macro's, Service Portal Widgets, etcetera. Most given answer: Edit th...
http://genipalla.com/servicenow/widget-communication/ Widget Communication The number one mistake that people make within the ServiceNow Service Portal is cloning and customizing OOB widgets just to add some functionality. This is a bad idea on many...
LisaLatour
ServiceNow
