Recently we implemented Emergency Outreach application for one of the client which enables HR to quickly notify employees of occurring emergency and which enable employees to self-report their health status via email or mobile push notifications. Onc...
Have you ever encountered a problem mid-way through running a lengthy, complex workflow? Maybe some value was referenced incorrectly or there was a typo in the data… Without having to start all over from scratch, check out the following method for up...
Hi there, While working with fields of type list, you might encounter that these in some circumstances contain an email envelope. You could add email addresses here instead of selecting a reference. Though what if you don't want this email envelope t...
This is a very basic taxonomy that I often use to kickstart a conversation. Final drafts rarely look just like it, the point is to spark some thinking!
I am not sure if this is the proper place to put this information out there,but I know I look for this information for a while so I wanted to make it available for any one else who may be interested. So please forgive me if this isn't the right plac...
Scenario: You want to store the values of the current record you're accessing via GlideRecord for later reference. Easy, right? Wrong! Problem #1: Storing a reference to GlideRecord doesn't help, it's all lost as soon as the next() method is called. ...
Hello, When we integrate ServiceNow with other 3rd party systems, below are some of the common functionality that you do it Fetch (List)Create/AddUpdate/ModifyDelete In this article, I will show you the code on how you can do bulk delete through API....
This article follows along the lines of previous posts on code architecture and readable code. It will use refactoring to scale an existing function that sets journal and non journal field values given an Object literal coming from an HTTPRequest.bod...
Thanks to Mark Roethof As we are using Madrid or NewYork version of ServiceNow. I have come across one OOB feature of ServiceNow in Madrid for validating below Currency || Email || IP address...
This post is about a specific code characteristic that can hinder design quality, while not a problem on it's own, it is part of a larger grouping that has come to be known as Code Smells. Collocating, such as prefixing some form of meta-data (i.e t...
This article is Day 2 of a multi-day series about refactoring Code Smells. Code Smells are characteristics that can negatively impact code; ranging from hindered read-ability, clutter, unscale-able, to outdated programming practices. Refactoring tech...
Generally we can write the OnLoad statement within the Onchange script as below: function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; // Here we write the onload code } //Here we generally write the ...
This article is Day 1 of a multi-post series about refactoring Code Smells. Code Smells are characteristics that can negatively impact code; ranging from hindered read-ability, clutter, unscale-able, even outdated programming practices. Refactoring p...
Many of you are aware of the scheduled report functionality, but it does come with some caveats. For instance, any reports including “user is gs.getUserID()” will not work as desired. A method to resolve this is to utilize a scheduled job to invoke t...
what is the difference between the glide record and glide Ajax ? GlideRecord serves as a go-to tool for handling server-side database operations, enabling seamless interaction with records in the ServiceNow platform. On the flip side, GlideAjax s...
I'm working on the release of a Service Portal which contains mostly OOB functionality. However there are a couple of small improvements that I've worked on that might help others. The changes in this article are just relating to the SC Category widg...
I have recently had an issue where email from outside sources to our ServiceNow environment was blocked due to some access restrictions. We supposed to send timely notifications to groups of people. So we blind copied the users individually using mai...
The company where I work recently grew, and we now have users in multiple time zones. Many users were confused and frustrated by the Time zone setting in the system UI settings. While almost all of the UI settings are stored as a user preference an...
Script Include : var PopulateInfo = Class.create();PopulateInfo.prototype = Object.extendsObject(AbstractAjaxProcessor, { userInfo: function() { var usrID = this.getParameter('sysparm_userID'); var gr = new GlideRecord('sys_user'); gr.addQuery('sys...
I was looking for a way to standardize notifications when came across these 3 modules in Service Now.. System Policy > Email > LayoutsSystem Policy > Email > TemplateSystem Notification > Email > Notifications Here is the flow on how it ties togethe...
LisaLatour
ServiceNow
