The reply to is auto populating with IT Service Desk <emailaddress@service-now.com>. I neeed this to be a different reply to.I have added the the address to the sender configuration for compose and reply but the reply to is still auto populating with...
Salesforce integration connects Salesforce with other systems, allowing seamless data flow and streamlined operations. Businesses need to enhance productivity, improve customer experiences, and ensure real-time data accuracy across platforms.Let's sh...
I've set up a Platform Analytics dashboard: I'm wanting to add Performance Analytics widgets from one normal dashboard onto my Platform Analytics dashboard: However, what I've noticed on the Platform Analytics dashboard is that when I click on 'Add...
This is not required for any of my catalog item, is there a way to hide it.
I am working on a requirements story that will allow us to document on the story record the change used to move a story. We added a new field on the story form that references the [change_request] table. I did notice that there is a "Stories" related...
Hi everyone, I'm trying to automate a test in ServiceNow ATF and need to click a button (UI Action) on a form as part of the test.I can open the form successfully, but I'm not finding a standard ATF test step that allows me to click the button direct...
Hi all, Is there a way to share the My List with other agents? Similar to filters you could share them, just wanted to know if it's possible with the My List filters on Agent Workspace.
In our Service Operations Workspace, the Opened By field on Incident records is missing the Preview Record (user details) icon. This functionality is available in our Development environment but is not present in Test or Production. I am currently tr...
Hi All, How do we restrict users from uploading attachments in ServiceNow? What are the different ways? Thank you!
Hi, A bulk change was made to user on the sys_user table where a field called "u_principal_name" was cleared.How can I get all these records to update back to have the previous value in themI have seen on the forums that you can use a business rule w...
Hi Everyone,We are facing an issue with a self-configured Microsoft Teams app integrated with ServiceNow.Previously, the integration was working as expected. However, users are now unable to open the ServiceNow portal from within the Microsoft Teams ...
On a Widget within ServiceNow, I've selected the following columns to appear: However, what I've noticed in the Editing View and Normal View is that it's display all of the columns from the table: I was just wondering if anyone has seen this issue b...
I have created a catalog ,in which I have a reference field with demand table , in that table the display true is on Number field but when I select any record in that variable its showing the Demand name instead of Demand Numberm
Hi all, I have below SLA notification set when an Incident has breached. Table: Task SLA Everything seems to be fine, however, it has sent two emails on the same time for the same INC for some reason, any tips? Thanks.
For the rich_description field on sn_hr_core_case form, I noticed this option:I am already aware of the system property glide.read_only.legacy_read_only_behavior which is set to client_script_modifiable. But how was this Read Only Option set in the ...
