Hello! I am still learning the ins and outs of ServiceNow and just had a question I was hoping could be answered. - I have a string field on Table X called 'Return Reason' - When the user inputs a value for that field and saves, I am trying to get th...
Hi, how can I hide the 'submitted' and ' screening' state in process flow if 'U_tag = enhancement' and show it if u_tag = project? i have tried with ui policy script but don't work
We created the Cost Center ID column in the staging table for an import from Workday as a floating point field and it needs to be a string. But we need to keep the column name the same. How can we delete the column and then add a new column with a ...
Hi, I am wanting to hide certain states on the process flow based on the Change Model. For example, here in our company we have information changes, that does not require approvals. I want to hide the Assess, Authorize, Scheduled, and Implementatio...
I am having an issue trying to get this drag and drop widget to appear. In my instance (1Screenshot2024), when I click add attachment, I get a popup with files to choose from. I am looking for a screen to appear like the second screenshot from the de...
Hi all, I'm trying to build a custom widget for the Service Portal. The requirements are to show all direct reports from the logged user in a dropdown menu and once we select a user the request and incidents associated with that user will show up in ...
Hi, I have the below requirementFor Policy record, there is a custom UI action. I want it to be visible when the state is review and logged in user is member of a certain group and I want the work notes to be required/mandatory when the user clicks o...
Hi, Is it possible to create dynamic content block, for a field that I need to dot walk to. For example, m2m_kb_task is the table I use for the report. But the field, u_subject, which I need to create content block on is on kb_knowledge table that I ...
I am getting an error message:org.mozilla.javascript.JavaScriptException: com.glide.communications.ProcessingException: User Not Authenticated. Could not retrieve a new access token with the refresh token. invalid_client, AADSTS7000215: Invalid clien...
As we approach the holiday season, we are excited to announce an opportunity for you to provide valuable feedback on our new Workflow Data Fabric feature. We are specifically seeking insights from developers, administrators, and architects who: - W...
Please I have a requirement to display an error message "Must provide a reason(s) for your selection". We have a variable of type "SELECT BOX" with options: True, False, Unknown. So, when a user select "False" from these options, the above error mess...
Hello,Our organization has duplicate hardware models with assets tied to both model records.I am trying to use the How to de-duplicate hardware models - Product Knowledge remediation play. This play comes with a Fix Script that should move the assets...
Hello developers,Not sure if this the right forum but I have a quick question.If an agent is usually assigned certain HR cases through AWA but they are out-of-office for a couple of days, can they or their manager automatically delegate those cases t...
Hi How is some of the interaction being assigned to the guest? In what scenarios does this happen? Thanks,Ranjan
Hi All,I have a requirement to add pop up message in the Icon Link widget if user has not itil role. Or is there any way to grey out the Icon link widget if user has not itil role.I tried to give the role to that widget in the instance configuration...
