Hello, We are using Service request and those create RITM (Request Items)How can I extract or show the fields that are in the RITM ?what you see in Notes / Variables / request information From my dashboard I can show all the Catalog task I need but I...
We need to get the inactive users and reassigns all their associated Incidents, Problems, Tasks, and Change Tickets to active users within the same group. Could someone help me with this
Is there a way to convert attachments to PDF format, specifically image files (jpg, png) and txt files? If not using SN tools and functionality then using JS somehow. Did anyone ever successfully implemented this?
I have an inbound action working well for new emails but the FWD is not working. I need a way to extract/parse the string in the line after a specific line: App Name. Here is the code I have that is working for NEW inbound actions but not FWD: creat...
I have tested the following scenario:- Updated a field that belongs to an incident e.g. resolved_at and can see the incident records returns a sys_updated_on value of when I performed this update- I then checked the extended [task] table, even though...
hello,I have a lifecycle event and in that event there is an activity in one activity set. In the activity a HR service will be triggered and under that HR service there will be a HR task generated. In that HR task, I need the subject person to sign ...
Hi, I would like to change the placeholder text in the 'Additional Comments' field. I have tried updating the out-of-the-box script for 'Modify Comments Label,' but it updates both the label and the placeholder. I only want to update the placeholder ...
We currently have a Record Producer which creates a Safe Epic record that gets sent over to Azure DevOps. Basically, we write out all the field values entered on the Record Producer to the Description field (as straight text) so it gets sent over to...
Hi, Today on the form view, only the Work Notes OR the Additional Comments field is appearing for default, depending on the user preference (image below). Is it possible to make Work Notes AND Additional Comments appear at the same time for default ...
Hi Team The workflow attached to a catalog item in PRODUCTION was migrated to FLOW... Now duplicate Tasks are getting generated for already generated RITMs which got generated previously at the time when Process Engine was not migrated to Flow i.e. w...
Hello Folks, I have created a pretty straight forward RBTM via IntegrationHub ETL. Data source is of File type. IN creating the data there is no problem. When I am running the RBTM for updating the same record, then its not working.. Data is getting ...
Hi,There is an "env" list collector variable in variable set used in different catalog items. I want that env variable to show only specific data for specific catalog item. I cannot use reference qualifier as it would impact other catalog items; use...
Hello, We have created the script include in order to call the "rest message followed by rest method" but we would further like to know that how we can pass the JSESSIONID and CSRFTOKEN inside the cookie through script. We anyway have the JSESSIONID ...
Hi Everyone, I have a string, when I convert this string into array. The last element of the array is empty; I want to break the for loop when element is empty. Please help me with the issue. sting = John, \n Guest 1, \n Guest 2, \n var result = ' '...
Hello,Standard Change fields are read only and locked as defined in the properties such as Short Description, Description, Change Plan etc. I would like to enable editing Short Description field only for 2 Standard Change templates but still want to ...