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Resolved! Shortcut to view system table name on UI

Hi, I have gone through all shortcut posts and couldn't find this, so requesting here:Let's say I have opened incident list view using incident.list and it shows me all records in a table with a table name "Incidents" on the top. If there is one, wha...

NishONish by Tera Expert
  • 4227 Views
  • 8 replies
  • 6 helpfuls

Resolved! client script is not executing in UI page script

Have a string type field 'Requester email id' on the form. Requirement is to have a info icon next to it and when user clicks on it, it should open a UI page. UI page should have the values 'Manager, bandlevel and email'. Issue i am facing is the scr...

SAS21 by Tera Guru
  • 1332 Views
  • 3 replies
  • 0 helpfuls

Vulnerability Manager Workspace

Hi, I am trying to access Vulnerability Manager Workspace in my PDI and here's the link : Unified Vulnerability Response Dashboard Is this something free that I can install via activating plugins? Or this can be only activated by purchasing from Serv...

Sangeeta Das by Tera Contributor
  • 1117 Views
  • 1 replies
  • 0 helpfuls

ACL - Deny Unless

Hi All, I am trying to block read access to IT requests unless you are part of Service Desk.I created a Deny Unless ACL as follows: And add the required roles in the Conditions: Nothing else...However, it seems that everyone can still see the records...

MWright1_0-1744036814678.png MWright1_1-1744036928502.png
MWright1 by Giga Guru
  • 2162 Views
  • 9 replies
  • 2 helpfuls

Which options are correct among the following?

For your implementation, the following tables are extended from each other. 1)Incident table is extended from task table 2) super incident table is extended from incidenttable. in this situation, which tables are parent, child and base tables? choose...

pwpriyadars by Tera Contributor
  • 1056 Views
  • 1 replies
  • 1 helpfuls

Workflow fails randomly, error handling question.

We have a flow that is supposed to create some tasks on specific HR service cases and it seems to fail randomly and I don't know why. I would like to add an error handler to the flow that can send me an email with the reason why.  In the email body, ...

bigbacon by Tera Guru
  • 1737 Views
  • 3 replies
  • 0 helpfuls

Resolved! Inbound Email Action - Pass CI from 'Sender' of email

Hi all, Looking for support on the correct syntax for an Inbound Email Action. We have an action in situ working, however, we now need to pass the CI (which is captured in the From field of the incoming email) into the Configuration Item field on the...

GemDev by Kilo Sage
  • 4387 Views
  • 12 replies
  • 3 helpfuls