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RITM and Request state getting updated to Closed Complete

Hey everyone,I am trying to fix an error happening with multiple catalog items of similar scenario, When we Close Complete 1st task and Close Cancel any of upcoming tasks at first the RITM State & Request State goes to correct states then gets update...

SumajRajNk by Tera Contributor
  • 1538 Views
  • 5 replies
  • 0 helpfuls

Edit button for custom relationship

Hi Community,I have 2 tables.1. table A2. table B (with a Document ID field and Document Table field)I have custom relationship on table A which only show record of table B that have "Document Table = table A"Is there a way to add Edit button to link...

Thang Do3 by Tera Contributor
  • 1096 Views
  • 3 replies
  • 0 helpfuls

How to send a email based change record state updated

Hi all,I am trying to send an email to the change requester, but I am missing some logic. My requirement is to trigger the email automatically on a weekly basis. For example, if the change is approved on December 20th (Friday), the email should be se...

Grayed List choice "Delete" UI action

Hi AllI have query, When the change request state is move to approval, need to gray out the “Delete” list choice for affected CIs in the related list.“Delete” is List choice global UI action, and it is working on change_task in the related list but n...

madhusagar_0-1735820264539.png
madhusagar by Tera Contributor
  • 1281 Views
  • 7 replies
  • 0 helpfuls