I'm building out a tool which can automate the process of creating a SN incident on behalf of a user. I first get the user's OAuth token to authorize REST API access. Now I'm able to, for example, create an incident on their behalf using a POST to th...
Hi All,There is an integration called IDN integration with ServiceNow, where we do Outbound REST message to IDN and do POST method. But for some of the RITMs, the integration isn't working even though the activity in the workflow is showing as finish...
HiMy PDI has been offline for several days now ; am I alone ?
i want to create a skill kit where the promt only answer question related to a single kb but when the user ask a question not related to it show a message of error.its possible?
So I have a UI script that sets a variable on a Record Producer. The value of that variable needs to be broadcasted to another widget. However, Im getting a "$rootScope is not defined" error. I had a similar error with g_form but added a few lines pe...
Hi, In Service Portal, we set font from Times New Roman to Open Sans through widget CSS. It is working as expected when we impersonate the end user. But when the end user tests from his end, he can see older font(Times New Roman) instead Open Sans. ...
We have two instances - DEV and PROD. In DEV, rest messages are created with end point of external tool like - 'http://ext.dev.com' and captured in update set.The external tool has different end point for their prod - 'http://ext.prd.com' Issue is, w...
I have written bellow script: Not getting desired output function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var today= new Date(); var strtDate = formatDate(today, g_user_date_format); var end...
1. For which all scripting objects protection policies can be applied?2. I read somewhere that it can be applied for only script includes and UI actions. Is that true? If yes, why not on Business rules for example?
we have built a bi directional ebonding integration between external tool and ServiceNow.sometime integration fails due to network or xyz reasons. say a record got created at 1pm in external tool, integration is down for 2 hrs, then it came up.Now in...
Hello!I was looking for some help with figuring out the lines needed in an email script to display the value of variable in a multi row variable set. This is the code which iam using. Its returning the backend value. I am not able to use the get_dis...
Hi community, I don't have much experience with script actions, my request is to move this function and make it work in the background. I was thinking of a script action, but I don't know how to structure it and then call it in my script includes. th...
For Catalog Item we are able to see the list value of Lookup variable but other Users are not able to see the list value of Lookup variable even after providing the public role to Table of Lookup Select box variable in the Catalog Item.
We have found that users in the portal without asset management roles; cannot see records in lists if the State is Missing & Substate Lost or Stolen. We turned off ACLs to try to narrow down what is creating this limitation, but found nothing. Creati...
Hi All,I would like to know how the below widget is configured in CMDB Work space,I have to create custom widget only for few classes, So If you can give me the step by step action used to create the below widget it would be grateful. Thanks in advan...
