We create KB articles for our LAW firm and the information is currently formatted in Word. Like most large corporate and especially law firms, all word processing is done in MS Word.However, when you use a Word Heading style vs. the built in paragra...
Hello,I'm trying to create a view on incident table, but I'm encountering page could not be found error. Could someone please provide suggestion on how to fix it. Thank you
Does anybody know if there is a shortcut or slash command exists to open currently selected update set or how can it be created if doesn't exists? @Arnoud Kooi
Hi, I have the requirement to add a few columns in a related list called "Changes", table rm_m2m_release_task, which is on the Release form. But when I open the list, it has only two columns (product_release and task) and don't correspond to the coul...
I have the following requirementWhen I open a case with an SLA of 2 days and create an incident from it after 1 day, the incident's SLA should inherit the remaining time (1 day) from the case's SLA.
Hi everyone,I have a requirement to hide a value of a reference field, if the users department starts with BT.I have written the Script Include below: Script Include:var getUserDetails = Class.create();getUserDetails.prototype = { initialize: func...
I was testing Twilio integration on my PDI (dev120225) and it was expired.To continue testing, I've requested new PDI and I am having a trouble to set Twilio SAID and auth token.The error message is "Could not connect as there are existing Twiml Apps...
I'm unable to close out task since the checkbox variable is not visible and it's mandatory.. How can I close it out?
Good day everyone,i have a tricky request, i need to schedule a weekly report for individual users with pending requests opened by them.It should be only sent to them with any active request that hasnt been completed or closed The condition on the re...
Hi All,Please suggest me which is best practicevar newcats=[];var cat=['cat1','cat2','cat3','cat4','cat5','cat6'];gs.info(typeof cat); //Output: objectif(cat.toString().indexOf(gr.u_cat.toString())==-1){newcats.push(gr.u_cat.toString());} OR var ne...
I have a requirement to allow a customer to:copy a RITM to a new catalog item from the portalDisplay the new catalog item in the portalreview and update the variables of the catalog itemSubmit the catalog item with the updated variables My script (se...
I need help on importing a data from an excel file using a flow designer triggered by a catalog item.I am trying to load a data using a data source to my import set table.All in global scopeI already created an action flow with this code :var loader ...
Hi All,When I use GlideSysAttachment.copy() option duplicate attachments are copying when I attached attachment twice on the case recordI want to cascade only unique attachments from case record to incident recordI have used below script but not wo...
Hi ,I am trying to remove estimated delivey time 2 days above submit button .How can I achieve this? Thanks in advance!
Hi everyone,I have recently created 10 new fields in the cmdb_ci_appl table, and I need to provide edit/write access to users who are members of a newly created group.I’ve implemented the following code, and it works as expected for certain users, su...
