Hi all, I'm facing an issue with acl.Suppose I have 3 roles - A,B and C, and 3 BUs - I, J, K I created a custom READ ACL in the cmdb_ci_service table, where in the roles I've given the 3 roles A,B and C, and in the script I've written, if BU is any o...
Hello, I am having an issue getting the incident location and phone field to auto-fill with the affected user's details in the mobile agent on incident form. I am also trying to get the affected user be the same as caller when the caller field is ...
Hi, I would like to remove category "Resource Plan" from Time Card Portal, but i'm unable to do so. I figure it out that I should comment out section "Adds resource plan column by default" from Time Card Grid, but after that I'm unable to Save the W...
I am experiencing performance issues with my Shared Instance, which is operating significantly slower than my Personal Developer Instance (PDI).Initially, I developed the application in my PDI and subsequently migrated it to the Shared Instance. Afte...
Hey,I need to color the reopen count field(Incident table) in red when reopen count >0.It's not suppose to be a client action(not client script), the field should be colored in the list as well
Hi all, ServiceNow have an OOB auto closure functionality but unfortunately is not applicable, for example, if we need to have different auto close rules for different domains and/or departments. Additionally, is not applicable also if we need to app...
I'm trying to write a business rule that is running from the Position (sn_hr_core_position) table and I'm wanting it to run on the following triggers:If 'Job Profile' -> 'Job Family' CHANGES OR If 'Job Profile' -> 'Job Family Group' CHANGES The scrip...
Hi All, I am trying to create an experience for users via UI Builder where I want to add the dashboard that I have created with the Dashboard module. Now using the iFrame component I am able to pull the Dashboard Page but if you see if I click on Tab...
Hello all,I need a steps to do the below requirements.1. Hit an API to get updates.2. Script needs to get scheduled daily to call API3. Parse response and create incident based on "Hitcount" value in response.
Hi friends. I have an urgent case, please help me.While customizing the standard ticket page, I deleted the Standard Ticket widgetI tried to add the standard ticket widget again but I can not find this widget. Please help me how to restore this widge...
How to Import data into service now tables without using transform map?
I want to hide some groups from the dashboard homepage group filter without deleting groups.
Hi Community, We have a requirement where, when we search for any text in employee center, Quick links of type "External Link" has to be returned as search results. These external links refers to records of another instance. Can anyone help in achiev...
Hi Champs, I'm looking for the best channel to learn the Customer Service Management Module, any lead will be appreciated. looking forward for any response. Best Regards,Rafmine
Hi All, I am currently working on a playbook using the OOTB activity definitions. Using the instruction activity, can I restrict a user from being able to see the action buttons (Mark Complete, Skip) based on role or assigned to? I want the user to b...
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