I am submitting a catalog item using cart API. but, it's generating multilple duplicate records everytime it execute which i am unable to identify the root case of it.BR : AsyncTable : Astone(u_stone)Condition: Status changesto 'completed'insert: tru...
Hi, Is it possible to configure an Inbound action tocreate casereply email with some of the created case fields like Number? Appreciate the help.Thanks.
I have created a catalog item in the service catalog but due to a major scope change i am now going to need to create a custome scoped application.So i wanted to know if it was possible to move the catalog item to this scoped app so that i don't have...
Here I am sharing my HTML and Server scriptfunction getSla(itemID) { var gr; //Get current record gr = $sp.getRecord(); //Check whether record is invalid if (gr == null || !gr.isValid()) { data.isValid = false; return; } var sla = []; ...
Hi Team ,KB article Approval button clicked and need to approvals and KB article state in Review. email notification need to trigger below users. Who to send to: Knowledge approvers for that article (knowledge owner/ manager).if any OOB notification ...
hELLO (Version Washington) I need help in flow designer I created a flow to create an RITM with variables, it works well. I have my RITM created. This creation is triggered when an ARD ticket is created.But now I would like to feed the variables of m...
I want to bypass the waiting for approval request and only use approval for the RITM. Is there a way to do this. it doesn't appear to a script in the OOB workflow so i can configure it
Hi Community,Good Day!I am stuck in a requirement that is:need to make all fields of change request table readonly when state is close using ACL, i am using this, not know, on where i am making mistake, but it is not making all fields readonly: thank...
I wanted to apply the user criteria on the custom field.What I done is...1) Created a custom table2) Created a m2m table between User criteria & custom table3) And brought that on the related list in the custom form.4) I have also defined one user cr...
Hi all, I have just tried to visit the developer blog and have been greeted with the following: (I have blurred the message) The word is a contemptuous slur for a darker skinned person. @Chuck Tomasi What's happening?
I cannot update "Discovery and Service Mapping Patterns" plugin to version 1.11.0 on my Washington PDI due to the dependency on sn_pattern_design. The error message states "6.16.0 version needs to be procured from Store". But my personal account does...
I am noticing that we are unable to update our PDI's to the latest Discovery and Service Mapping Patterns due to a related required plugin update that only ServiceNow can update. Had anyone else noticed this? See the image below.
Hi,In service Request form, we have variable - New service account name. After submission of this form, New service account name value should display Instead of, request for variable logic is picking up the submitted by user name. Please assist me to...
Hi All, I want to get the the word which is present after the 3 spaces in a sentence using regular expression. EX:I love to work in ServiceNow. I want to get the word 'WORK' using regular expression. Kindly provide your inputs on this. Thank You! Reg...
Hello everyone, I have a Record Producer (Test Record Producer) that create a case in the sn_customerservice_case table. I need to autopopulate the assignment group field of that case created with this group: Test Group. The problem is that there are...
