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Trigger email notification based on Event

Hi, I would like create a schedule script that runs an event every 6th of the month. This event consists of triggering an email notification for Change Request ticket that has different email recipients (email to, not bcc or cc) for different locatio...

susunow by Tera Contributor
  • 640 Views
  • 2 replies
  • 0 helpfuls

Resolved! setLimit method while using UpdateMultiple() on tables.

Hi, Why not to use Setlimit method while using updatemultiple. Needs to know why setLimit() is not allowed on updatemultiple() method. I have checked the Servicenow Documentation it has been mentioned as belowDo not use this method with the chooseWin...

VasukiS by Tera Guru
  • 1485 Views
  • 1 replies
  • 2 helpfuls

Admin override is not working

I have created a new table "Request"two fields are description & State.created a role "my role",  created a User tester with "my role". task: only the users who have "my role" role should edit the Request table fields excluding Admin. I have created ...

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sainath3 by Giga Guru
  • 723 Views
  • 2 replies
  • 0 helpfuls

UI Action Button generating duplicate surveys

Hello, I have a UI Action to generate surveys within the Projects form. The problem is that, when generating the survey, it generates in duplicate, one for each user of the additional_assignee_list field with the u_project_object field filled in and ...

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Resolved! Incident state lifecycle

As the Incident Manager, I want Incidents to follow the flow/lifecycle as outlined in the attached diagram. I will know this is complete when an Incident's state follows the provided diagram. PLease how do I achieve this?

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Mimi Edet by Tera Guru
  • 4490 Views
  • 8 replies
  • 2 helpfuls

Resolved! Lost PDI

I lost my PDI after it was offline/maintenance for a couple of days. Can I do anything to recover it?

VladimirA by Tera Contributor
  • 863 Views
  • 3 replies
  • 2 helpfuls

Return Incident to In Progress from On Hold

As the Incident Manager, I want the system to automatically return an Incident to In Progress if it's currently On Hold when the reason it's on hold has been resolved.  I will know this is complete when an On Hold Incident returns to In Progress unde...

Mimi_Edet by Tera Contributor
  • 1059 Views
  • 1 replies
  • 0 helpfuls

How to install servicenow sdk

Hello TeamI'm trying to install serviceNow sdk. I ran into a part to setup the alias. I'm getting this error for instance not found. Please verify if instance is configured. That is weird. I'm currently using my instance now. Am I missing anything? I...

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SnowDevOps by Giga Guru
  • 906 Views
  • 4 replies
  • 0 helpfuls

Resolved! Advanced Reference qualifier not retrieving correct records.

Hi all,I have Kb_knowledge table for articles with a kb_knowledge_base and can_read_user_criteria fields, boths are fields doing Reference to another table. My requirement is to show User criteria List depending on the selected Knowledge base, for ex...

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Community Alums by Community Alums  
  • 937 Views
  • 2 replies
  • 1 helpfuls