Knowledge base styling
Does anyone know what would be the ideal field to perform the styling of an article within the knowledge base?
Forum Posts
Need to remove duplicate values under list collector field "Can Read" in knowledge table
Hi All,How do we remove duplicate values under list collector field "Can Read" in knowledge table.There are 2000+ articles where a field "Can Read" has multiple duplicate values added somehow.How to write a script and cleanup the duplicate values for...
conditionally Show/Hide comment box based on the "Helpful" selection in knowledge article view.
Hi,How to conditionally Show/Hide comment box based on the "Helpful" selection in knowledge article view.When we click on View article in knowledge article, we have two options for Helpful with Yes and No buttons and a comment box.If we select Helpfu...
Set fields to mandatory after changing state from canceled.
We have set the ability to cancel a case and set the state back to either Assigned, In Progress or Pending. When changing the state back to any of these values, fields that were not mandatory before cancel are now mandatory. How do I prevent this?
How to send notification when New catalogue ITEM is added/Created
Hello Team, We have challenges where we have no comminication to the Global team to notify that we added/crated new catalogue in the ServicePortal. Please suggest any flow or notification or automation email communication to the group. Thanks in ad...
Iam showing a custom message on welcome screen of employee portal.
If I have to translate Hi, UserName. How can I help you?This is my code now<h2 class="text-center text-4x m-b-lg sp-tagline-color" ng-bind="(data.greeting) + ' ' + (data.firstName) + ', ' + (options.title)"></h2>.When i change the language preference...
Guidance on Roadmap and Prerequisites for HRSD Certification After CSA and CAD
Hi everyone,I have recently completed the CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications and am now looking to further my expertise in ServiceNow, particularly in the area of HRSD (Human Resources Servic...
Resolved! Dropdown list in catalog items - How to do it?
Hello everyone!I have a table called Product with some fields, and when I request something, I would like the name (field 'nome') of the product to appear instead of the product code (number).Dropdown list showing the product code (number) and not th...
Google search result not showing favicon
Hello, I have a community portal (which get install with csm plugin) for which the favicon is not showing in google search result. Please check below image. It just shows default icon.In below link it shows that subdirectory (/sp or /community) is no...
popular items in the portal
Hi, I would like to add request that always be in popular items in the portal
Deflection metrics are not getting created in table when added deflection utility in VA topic?
i have added deflection utility in a topic and can see topic going through the block but when i verified deflection metric table(ssa_deflection_metric) there are no entries in it ,anything my instance is missing? i tried in PDI it works fine
List type field data in report
Hello all, if i have a list type field as category. Record 1 Category = Cat 1, Cat2 , Cat3Record 2 Category = Cat 1, Cat2 In a report can i show/group the document by the list data as view below:so that the document display as multiple row based on ...
Knowledge article (when clicked on View article it should change the render form)
Hi,How to conditionally Show/Hide comment box based on the "Helpful" selection in knowledge article view.When we click on View article in knowledge article, we have two options for Helpful with Yes and No buttons and a comment box.If we select Helpfu...
Triggering ATF Tests VIA API
Hi, I am looking to automate running ATF tests from a CI CD pipeline running bitbucket. I am able to trigger the test suite I need using a curl command to the endpoint of ${SERVICE_NOW_URL}/api/sn_cicd/testsuite/run?test_suite_sys_id=${TEST_SUITE_ID}...
Issue with concurrent imports
I am trying to import an excel file with 70k records. For that, I created a scheduled job and enabled the concurrent imports (Round robin partition). But i noticed some fields in the target table are not getting updated with this approach. When i loa...
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