I am using UI Builder to create a page with a custom setup. When the page opens I need to know if its a new record connected to an existing parent. I found that when I hit the new button I get the URL below which has the information that I want rig...
Hi,OOB assignment group and assigned to fields are reference fields.I have written a script where based on assignment group assigned to members to shown in the reference. My requirement is the user should have the capability to select multiple groups...
Washington DC Patch 7 I have a subflow that accepts an Array.Object input type.I try to pass the changed_fields Array.Object from the trigger on a flow to the subflow.It takes the value, no errors.It saves without errors.Open the subflow call again a...
Hello All,I am trying to report on Metric result table and getting most of the data right. Please see screenshot belowHowever there is one problem. I want the HR service also included in this report. From the below report i know the HR case for which...
How to be able to change a Variable name say "Requested for" to "Requested to" in the Options Section on the Service Portal. Appreciate any comments on this. Thanks In Advance!
Hello, I have run into a problem regarding Ticket Transfer under Universal Request. When the Transfer button is clicked (on the Agent Workplace or on the ticket form) a window comes up to specify the details of the transfer request. There is a Depart...
I need to remove the out-of-the-box (OOB) role for ITIL users to restrict them from making changes to CMDB tables, allowing only read access & how. What potential impacts could occur, aside from issues during upgrades?
HI,I have created one UI action test step and while executing test step it got failed with current is not defined.
Hi All, The DevOps automated change request was not created after pipeline executions.What might be causing the issue?Thanks
Hello Everyone, I am trying to figure out how i can enable token based authentication for scripted rest method. We already have the below scripted rest resource in use and we are trying to add token based authentication. Can someone please guide me t...
Hello All,We created some custom knowledge article templates. when we use them, everything is working fine even approval flow. But the problem is approval requests are not showing in ESC of custom knowledge article template but when i use OOB Article...
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In previous releases, we had Payload Builder, which did not work properly with Arrays (see this community question).Now in Washington we have new "JSON Builder" Step. My Flow has an Array as Input. However the Value field for the Array is greyed out ...
Hi Community I need to implement a modal that will appear upon clicking a UI action in a form within the Agent Workspace. The modal should contain two options (radio buttons), and if the user selects one option, additional choices should appear—speci...
Hi all,About to import departments. We do not have defined business units. My doubt is whether we should stay with the defined data source structure or conforming to ServiceNow data model (OOTB). It seems all the tables that have business unit also h...
