Please confirm if ServiceNow SaaS deployed on Microsoft Azure supports Express route
Please confirm if ServiceNow SaaS deployed on Microsoft Azure supports Express route
Forum Posts
Incident created from alert and getting value in work_notes
Hi All, Incident is created from integration and based on that in work_notes getting MetricName and PodName values. So based on these two I have written Business Rule to make Parent-Child relationship and for this I used Journal table and everything ...
Resolved! Attach image to image field in db_image table
I have a requirement where ServiceNow instance will receive the image through API and we need to store it to image field on db_image table. I tried using GlideSysAttachment() but it is attaching image as attachment and not storing it on actual image ...
Email Error String: Email contains no recipients, send ignored
I have a few users who use the Compose Email function to communicate prepared responses using templates.On occasions after sending an update they notice that there is no update to the ticket or any reference in the ticket to the email just sent. On R...
CAD exam syllabus
What do I need to focus on to pass the CAD exam, and which course should I complete on the Now Learning platform? Also, what is the syllabus for this exam?
How to generate Refresh token?
Hi. I'm investigating to integrate Google Calendar and ServiceNow. The requirement is to connect with a service account key instead of the Outh 2.0 Client ID. After some trial and error, I succeeded in getting an access token. However, since the acce...
Ideas on how to dynamically import CSV files into Servicenow.
Let's assume that a team (software) has no possibility to send data to ServiceNow via RestAPI.Furthermore, we assume that the manual effort to do IT manually via request or File Upload would be too highMeans the team wants to import new data to servi...
Issue after saving incident task (SOW)
Hello, I am having issue with SOW. After creating a task incident and saving it, the incident field shows empty. So when I go to the incident I don't see my task because it didn't link. See belowI can find the task by searching for it as but the INC ...
Resolved! Date/Time field values is switching back and forth on form
Hello, I have a catalog client script that is using a script include to check for weekends and holidays between the hours of 8 - 5 (8-5 weekdays excluding holidays calendar). If the client script receives an answer of true from the glideAjax, it has ...
Resolved! Is it appropriate to use gr.update() in a Business Rule to update a record on a different table?
Hey everyone, I know that current.update() is not a best practice when working with business rules, but is it appropriate to use gr.update() in a business rule to update a record on another table? In my example, I have an 'after' business rule that r...
Resolved! Cloning of employee center footer
I have cloned employee center footer to do my customized footer for my portal. In portal configuration, i added my custom footer to the theme section also. But, the footer is not reflecting to my page. Anyone help me out to get this done.
Resolved! Workspace related list button
I created a related list button through a ui action its also visible in the native view but when I open the workspace its not visible kindly guide me so that i can solve this
Close the problem once all related incidents have been Closed.
I was working for a requirement which states: Create a business rule to automatically close the problem once all related incidents have been Resolved. In order to achieve it I've written one BR( after update, with condition state changes to Closed). ...
Has anyone used Decision tables for access restriction like we do for a query BR
I am exploring Decision tables to see if we can use them for restricting visibility access. We usually write a query BR or a display BR to filter out some records based on assignment group or Category. Wanted to see if anyone has handled this through...
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