Autopopulate categoryowner depends upon category and subcategory

Email client template calling through UI action

HI, I am trying to call out an email client template through Ui action button in major incident form. But there are two email client templates on that table, how to show the specific template when Ui action button is clicked. thanks, abhi

User is unauthorized to write to table: Incident, when trying to upload an attachment

Hi, I'm trying to use SNOW's Rest API to upload attachments to Incidents. curl --location --request POST 'https://[...].service-now.com/now/attachment/file?table_name=incident&table_sys_id=[...]&file_name=[...]' \ --header 'Accept: application/json' ...

Originating Event and Notification not visible on triggered email.

I'm not able to see the originated event and notification on triggered email. It is visible for one email and not visible for another email triggered.I've checked the configure layout, it is same for both the email. How can I fix this, and check whic...

dropdown option loop in Service Portal

Why is it not possible to use JS to loop the options of a dropdown/lookup/etc  in the service portal while you can outside the service portal?  

Google Places Auto Complete API

Need help in implementation to verify address on a catalog form using Google Places AutoComplete API. Explanation: We are looking for a field which verifies address when a user starts typing their address. User should be able to select from the dropd...

Actual Elapse time is not getting for SLA even after refreshing the form.

hello everyone, Once SLA is attached to the case. Actual Elapse time is not getting to update real time. I had also tired refreshing form, but it updates for some of SLA or for other it is not working we want actual Elapsed time to updated in real ti...

Parsing Email body in flow designer OOTB

I recently tried to use OOTB functionality in flow designer but i cant see to get the values im looking for into my catalog variables. I have a trigger condition for a inbound email in flow designerI then try to submit a catalog item and populate var...

UI Script for portal redirection not working if not opened in new window

 Hi, I have a scenario where the customer is transitioning from the old portals to the ESC portal.In our Knowledge Base (KB) articles, catalog item descriptions, and other content, the old portal links are still being used. Revisiting and updating al...

Need to save the form on click of button of UI page but going on loop

    Hello All,I have created UI page which is calling onsubmit (client script)of case.When I am click on continue button  its getting looped again and again. I have used g_form.save and gsftSubmit(gel('sysverb_update_and_stay')); But still not workin...

How to display the ritm variable details under additional details tab in servicenow portal

HI Community, Once the request is raised via portal and if i open my request i can able to see thesebut when the approver of the ritm goes to my task and open any ritm to approve/reject then under additional details there is showing as empty here i n...