Hello Team, I need urgent help with configuring Advanced Work Assignment. I want to auto-assign major incident tickets based on skills. I have already created a service channel, queue, assignment rule, and skills. However, when creating a major incid...
Hello Everyone, I was able to download MID Server for servicenow instance running Quebec build.I recently created developer servicenow instance running WashingtonDC version.How do I download MID Server component for this version? Appreciate if someon...
Hi Experts,I've been trying to configure AWA for catalog tasks and incidents. I've followed the same set up for the both service channels. Incidents are added as a work item to the AWA work items and can be assigned to agents as expected but the cata...
Hi SN Developers, I need some help with the use case below. I have a catalog item on employee center (esc), upon submission, the catalog item will create an issue record in the GRC module. I need a reference field that's pulling the Entities (sn_grc_...
How are views loaded on a form?I know that views are loaded on a list using context menu as shown below;: the same is not true for forms.I tried asking chatgpt/claude not none of them knew how views are dynamically loaded on a form.
Is an additional style guide available from ServiceNow? This search began because some writers were wondering if ServiceNow uses "lifecycle" or "life cycle". Sounds trivial, but I would love to know.
Hi There, I cloned simple widget and i changed some configuration as per my requirment. but here i need to hide and rearange some colums how to achive this. 1. i need to hide New Button2. need to hide bread crums3. in key word search if i search wit...
Hi,For outbound I integration hub and for inbound table mapping and field mapping using process mapping but work not is not sync it is updating multiple entries.Thanks
In servicenow for catalog item i have created a 2 select box varibale like 1st one is Location and its choices are "Richmond", "Tampa", "Texas", "Nashville". 2nd one select box varibale is What computer Type? and its choices are "Laptop", "Desktop", ...
when i have changed the variable type from lookup to reference the values are not visible at RITM level .form level they are populating but not at the RITM level .I have used auto-populate in variable for populating the values
User is facing issue in Time sheet portal, unble to Fill the entries in Time card on Time sheet portalchceked the user role , user having all the roles but still is unable to Fill the entries in Time card on Time sheet portal.This issue is only relat...
I have a script include and client script where I am attempting to detect potential duplicate records and stopping form submission for confirmation if there are any duplicate records found. However, the form won't submit even if there are no duplicat...
Hello,We have a Catalog Item designed specifically for onboarding new users, which requires a mandatory attachment, typically an Excel file. In most cases—about 99% of the time—the attachment successfully reaches the RITM (Requested Item).However, th...
Dear All, One of the custom script in Workflow is throwing the error in Workflow Context as *Illegal access to getter method getMessage in class org.mozilla.javascript.RhinoException*. The objective of this Workflow activity is to push Group-Approval...
Hello, I have a method named getResultsfromScratchpad() that returns an object. I call this method in my server script in two scenarios: When the initial data is loaded from the server.When processing user input. Step 1: if (!input) { var wfscra...
