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Indicator with Count Distinct Script

Hello,The following script checks a reservations table to see if there are users who have never had a reservation with access_building=true and it works correctly // Object to store users who have at least one access var usersWithAccess = {}; // Fir...

hectorbg95 by Tera Contributor
  • 480 Views
  • 2 replies
  • 0 helpfuls

Creating Epics & Stories from Demand with more fields?

OOB it looks like Epics and Stories don't inherit much from the Demand (short description only as far as I can tell).I'd like to inherit a lot more, including assignment group, description, and some of the dates.   The CreateEpic UI Action calls this...

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Uncle Rob by Kilo Patron
  • 1657 Views
  • 4 replies
  • 1 helpfuls

onsubmit catalog client scripts

I have onsubmit catalog script and i want to set a mandatory field for attachment when user select both options as per below. When I select Request Type (variable A) is New Cert (variable B) and Use Case Type (variable C) is Public (variable D) the a...

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TMKAM by Tera Contributor
  • 1930 Views
  • 8 replies
  • 0 helpfuls

Resolved! Publish button is not visible in SOW

Hello Community, I am facing an issue where the "Publish" button is not appearing on Knowledge Articles (kb_knowledge) specifically when viewed within the Service Operations Workspace (SOW). The button appears correctly in the native UI (Platform vie...

pavan patil by Tera Contributor
  • 1626 Views
  • 3 replies
  • 4 helpfuls

policy exception creation flow

Hi community, I've created a flow that triggers by Service Catalog, awaits the condition that the state of a RITM is completed, to then create a policy exception record in the Policy exception table.The flow works fine when testing in Flow Designer, ...

GannahA by Tera Contributor
  • 900 Views
  • 4 replies
  • 0 helpfuls

Resolved! UI Builder update tab filter

There appear to be two different list/filter formats in SoW. Screenshot one shows the view that I dislike:Table Filter: the filter pops-up on the right and I need to click "Advanced" to view the condition builderField Filter: need to click on the tra...

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Resolved! Create Checklist for Fulfillers on SC Task

Hi I would like to make a check list available to fulfillers but only for specific users / groups. I would like to do this using a View and only make that view available to limited users. Can I limit views in that way easily? Thanks in advance.

AnthonyMull by Tera Contributor
  • 977 Views
  • 8 replies
  • 2 helpfuls

mariadB version vs. SN

Hello,We currenlty use mariadB 10.6 on our on-premise instance. EOL of this version is next July 2026.Meantime, we intend to upgrade our instances to Australia.==> what will be the recommended version of mariadB with Australia version ? Thanks & rega...

pierrefesar by Tera Contributor
  • 338 Views
  • 1 replies
  • 2 helpfuls