Hi, allI am configuring SSO.I have configured the ID provider, performed a test connection, and activated it.After that, when I tried to log in to ServiceNow with SSO, I encountered the situation shown in the attached image.I am using Auth0, and whe...
HiI have a custom greeting - Hi this is your abc how may I help you which I have implemented in my company's shared instance for my abc project . Its for Now Mobile chat to show.A issue was raised that in sd portal virtual agent too that greeting sho...
Hi everyone,We currently have a catalog item that raises a request and creates a single SC Task for one user. We’re looking to enhance this same catalog item by adding an option that allows the creation of multiple SC Tasks under a single RITM.The i...
Hi there,Through a script include, we are creating a HR Case and depending on a specific option, we are also creating an HR Task under that HR Case and assigning it to a HR group. When submitting the Record Producer, the HR Case get's created with it...
Hi,In the RITM (sc_req_item) table, some RITM records have the closed_at field populated with the date and time when the record was closed (Complete, Incomplete, or Skipped), while other records have this field as NULL. Why is this inconsistency ? No...
Hi everyone,When multiple users are viewing the same record, the User Presence indicator appears in the top bar. On hover, it currently displays user details such as business phone, mobile phone, and email.I would like to customize this and remove th...
I have a attachment variable on catalog form , w hen selected triggers a on change client script and then calls a script include to delete existing attachment on data source and copies the one that is selected on the catalog form. Tested this by pri...
Hello, we are looking to track an HTML field in the Activity log. But here is what we are seeing: When we go into the ticket we see this: We go into the Filter Activity and unselect the HTML field and reselect it. The moment we reselect it, it goes ...
Hi all getting below error of 'User Not Authorized' and 'Missing required API access scope: test' when doing OAuth based authentication. the bearer token used is correct because when i use an incorrect one, i get a different error. below is the oaut...
Hi Everyone, After a long break spent focusing on high-level implementations and interviewing hundreds of candidates, I’ve noticed a troubling trend: There is a massive gap between "knowing" ServiceNow and "implementing" it.I see developers—from Juni...
Hi,I have a requirement,Good afternoon, we have been receiving a ticket for network scanning that has been made redundant due to a system in the WAPs we use onsite. We would like to stop the creation of these tickets since they are redundant. I'm uns...
While executing a background script by impersonating as encryption admin, I am getting an errors like Couldn't decipher the stack trace resulting from the following JavaScriptException:java.lang.NullPointerException: Cannot invoke "java.lang.CharSequ...
Hi Everyone, I need to trigger a notification to assigned to when SLA reaches 50% of its SLA for a custom table in Zurich version.We already do have Default SLA flow, how can i use this for my requirement. Best Regards
Hi All,I want to know, how to add a Request Item Variables in the Catalog Task list view.
Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400
