Hi all.I have a REST API call (GET) that uses a particular user (call it 'data_retriever') to extract information from the sys_user table. It works properly in DEV and ACC, but in PRD just retrieves 4 columns in the table.I checked roles and ACLs, an...
While working with UI Builder, sometimes you might need to show a message to a user. You can do it by simply using Add alert notifications handler. But sometimes it may be more convenient to add the notification through a script, though. Sadly, the ...
Hello team, I've been struggling with a request from a client to modify the text color at the activity stream. I was able to set most of it to #000000 (black), but I can't figure out how to change some stuff. I see in the CSS with the browser dev too...
The related links for Convert to Epic and split story do not appear if the story has the original task field filled.
Hello everyone!I call UI page from UI action in the csm workspace:UI Action workspace client script:function onClick(g_form) { var ui_page_id = 'sys_id'; var url = '/ui_page.do?sys_id=' + ui_page_id + '&sysparm_case_id=' + g_form.getUniqueValue(...
Hello, I created a custom field of type Glidelist. The field has a slushbucket beside to it which opens a window and allows multiple CIs to select at one time. But the title of the slushbucket window shows as Edit Members as OOTB.I want to replace th...
Hi Everyone, I've never created an UI Action before and am a bit confused on how to go about scripting it. I want a new Form Button to appear when all the mandatory fields of the form have been completed. Our form has a rather large number of manda...
,I’ve recently built a custom Invoice Generator in ServiceNow using 100% out-of-the-box features — no Document Generation plugin, no third-party tools, and no GlideDocumentGenerator involved.
I have seen several posts about the need for ServiceNow stencils for Visio. In non of the posts were any valuable information given to find .vss or .vssx files. Can someone please pinpoint me to usable files?
Hello all, I need to make Agent Assist available on the RITMs (sc_req_item) in Service Operations Dashboard. I've configured the table : Action Assignment : and Agent Assist SNC in the contextual side panel as per https://docs.servicenow.com/bun...
I have created a rest api in service now which triggers a catalog item. I update the generated RITM's source field.The source field on the RITM is used to identify whether the RITM was triggered through the API. In the workflow, I'm performing certai...
hi all, how I can create different sections inside service catalog items. Thanks.
When I use the Agile Development "Sprint Tracking" visual task board or any other type of VTB, I've found the date picker for "due date" on the vtb_card pop-up does not put the selected time into the field but rather 1 hour later. For example, if I s...
Hello. When our agents use the HR Agent Workspace to create cases, like this: They want for the case to go immediately into a Ready state. They do not want to see "Draft" at all as a state option. I tried setting "Inactive = true" to the "Draft" re...
we have the release with planned end date. When moving from Draft state - release tasks would be created when we change the planned end date on release task , the planned end date of release gets updated but that is not captured in the audit history...
