Has anyone gotten the userName parameter to work on setJournalEntry? Specifically for a non-privileged account, i.e. not 'admin' or a user with the 'admin' role? When I try to set a journal entry on a GlideRecord, e.g. incident.comments.setJournalEnt...
Hi all! I’m planning to develop a mobile commerce app and I’m looking for some advice or recommendations on how to get started. Have any of you worked with a development company or team that specializes in mobile commerce apps? What features should ...
Hi ,In our ServiceNow instance some of the users are getting Session Expired (401) after 5 minutes. What will be the reason behind this. By default it should be 30 minutes. When we checked the below properties in our instance , we see Thank you!
Hello there again,Wanted to ask if anyone has an idea to get the most viewed articles limit to specific knowledge bases. I am using the knowledge blocks limiting those to the ones I want to show and I have them on the main page. When I click any of...
Hi all,I have a requirement on triggering an assessment when a demand is being created using flow designer.I was able to trigger an assessment record. However, the record is not being linked in the Assessment Instance related tab due to empty trigger...
I've been asked to add more questions to the Idea Portal. Since it's not advised to modify OOB behavior, I thought it might be best to use a record producer in place of the original Idea Portal. I have the record producer part built out and it functi...
HI team , need help in script I have a catalog item called ' SWA AD 'in that we have reference field ' Application Name ' which refers to cmdb_ci_service_auto table .approvals has to trigger to the application service >> approval group As this is ...
Hi Team,1) I've added the topic to HR taxonomy and still can't see in Employee Centre.2) And where to include the Catalog Items for child topic, if want to visible in Taxonomy in EC.
While running the ATF schedule, I'm encountering the following error. I tried closing all extra tabs, and when I re-run the schedule, it works at that moment. However, when I check the schedule results the next day, I get the same error again. Is the...
Hi All, We have a requirement, where the customer wants to use now assist for CMDB. Use Case: If an incident is already opened for one CI then next time when we open an incident with same CI then it will show all active incident raised in past Re...
I have developed an ATF and would like to add a step between two existing steps. I remember that a long time ago it was possible to change the 'Execution order' of each step, which made it very flexible. However, now, even if I try to change it, once...
Hi all,I’m working on a challenge to log every failed Access Control List (ACL) attempt in ServiceNow.Goal:Capture and log all/denied access attempts by ACLs (particularly on sensitive/custom tables)Create a lightweight reporting or dashboard solutio...
We have modified the OOB business rule "User query" to include the inactive users. The inactive users are visible in the variable but when the end user click the reference icon it just show "record not found", and also the onchange script doesn't wor...
Hi All,I have one record producer, in which there is one variable "Please select the lines of business" (List Collector).I want to use the same variable in different section/containers.In some sections, the variable should be displayed in middle of s...
While opening the existing record in the ATF I'm getting the below error. Any idea how to fix this?~ @Ankur Bawiskar @Shaqeel
