Hi All, I am trying to create an entitlement using the PPN. I can see that the PPN is available in the ServiceNow content library; however, the License Metric field is empty for this specific PPN. Since the license metric is a mandatory field, I am u...
Hi i want to display the message as soon as possible whenever an attachment is attached to the case and the combine size of attachments exceed 18mb then i want to show the error message immediately is this possible?
Hi All, I have a requirement. In a catalog form, if a user selects a location manually, it will make a call to third party system and fetch data based on location. I have created a script include for it. However, its not working. getDevices: functio...
I am trying to implement Salesforce Spoke in ServiceNow to pull data from Salesforce. I am trying to setup the Spoke using Option 2 in order to implement bi-directional webhook as detailed in this documentation (https://docs.servicenow.com/bundle/was...
Hi all -I'm following the ServiceNow Integration Guide for PagerDuty, but I receive the following message when I try to install the PagerDuty Platform for Real-Time Operations integration:"This application is unavailable on developer instances". The ...
Hi,When attempting to create a ticket from the Idea Portal, we are encountering a JavaScript error: “There is a JavaScript error in your browser console.”Due to this error, we are unable to create the ticket successfully. Kindly assist us in resolvin...
HiCan someone clarify the difference is between a field-level acl in the form table.* and a record-level acl for that table? I'm assuming the wildcard scoops up all fields in the table, so what is it achieving that the table-level one isn't?Thanks in...
The Trigger ID field which is Document ID type filed not showing up data only in list view in asmt_metric_result table? What could be the reason behind this?I have checked Business Rules and Client Script but no luck.
How to create a script to check the due date is seven days from now for a ticket and trigger a reminder notification using the schedule job.
Hi Team, We are integrating SolarWinds with ServiceNow to create incidents via REST API (Basic Auth). We are facing repeated authentication failures resulting in the integration user getting locked out automatically. Observed behavior:REST API calls ...
Hi All,I need assistance with the following:How can I retrieve the module ID of the Engagement Messenger from a Virtual Agent topic that is running inside the Engagement Messenger?How can I set a default topic so that when I open the Virtual Agent fr...
HiFor example there are 2 playbooks for the incident table when we add to the ui builder how it'll recognise which playbook to display in the workspace?thank you.
Hi Community,I am currently facing an issue while attempting to install a MID Server on the Zurich release.The Problem:When I attempt to install/connect the MID Server using a service account that only has the mid_server role, the connection fails. H...
