Hello everyone,Hoping someone has experienced an issue I am going through now. I am trying to pass comments between JIra and ServiceNow in both directions.When I update the ServiceNow incident (additional comments) the comments go to the Jira issue c...
Hi, Thought I would write something about my latest experience on using the Compose Email component in a custom configurable workspace. This will also serve as something I can search one day if I forget how to configure the email composer component i...
Hello Team, Could you please look into this instance dev323328it is down for some time and couldn't refresh it Thanks in advance
Hello everyone,I’m trying to auto-populate a Multi-Row Variable Set to simulate a calendar for a user’s business hours. I would like to use an onLoad script to automatically add multiple rows, one for each day of the week.How can I write a script tha...
Hello All,Can somebody please tell me how to disable the Cart option on the Header Menu of Business Portal? Thanks in Advance!!
How to restrict visibility of a user in list view when the HR Case Subject Person is not the same as his legal entity group?All user can and must only see HR Cases that is within their Legal Entity.
I have been trying to get the "Triage and categorize ITSM incidents" to automatically trigger when a new incident is created but nothing I do seems to get the trigger to work. This official video from SN states that this should be possible, https://w...
copy of 'Triage and categorize ITSM incidents' agentic workflow is categorizing incident category & subcategory but its not classifying service/service offering.anything to update ?
Query:There are two MRVS,where by adding one row, should automatically add row in second MRVS. Also there is lot of restriction imposed , not supporting DOM. Approach 1 :FailedI tried to pass whole JSON from first MRVS to other MRVS through setvalue ...
I have a record producer, I liked it to a table u_maintenance_system.I have two fields, department and location. I have added choices to the sys_choice table, and made it that the location choices depend on the department choices.So location_1, loca...
Hi,I have a requestCould you please include the Site filed as mandatory inclusion in Email notifications such as the below:Please do not limit the Site inclusion to CINC only but to all ServiceNow work records.I have completed the work but it works f...
Hi,I have admin role, when login to the instance i need to elevate myself to admin role in order to have admin access. is there anyway to disable this so i will be admin without elevate myself to admin role:
Hi everyone, I am currently working on designing ATFs for an HR onboarding lifecycle process and I would like to get feedback on the best architecture approach. The process is sequential and contains multiple stages. We also have employee types. My c...
Hi, In vendor workspace accessor link restrict to particular group or role and how it possible.
