Document Q&A Virtual agent now assist
Hi All, We are trying to make the Document Q&A work in Virtual agent on our portal but whatever we try we always get the same message after we upload an attachment:does anyone know where to configure this ?
Forum Posts
Add Content Security Policy (CSP ) for a portal page at the Page level
ServiceNow has provided the below KB article for options on enabling the CSP for Portal page at page level. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2947482 By OOB. CSP can be added to a portal page via HTTP response hea...
In HR agent workspace need to hide Export button
Export button need to visible only for the ER admin and for ABC assignment group. How to achive this can anyone help on this?Thanks in advance.
Understanding sn_sc.CartJS() in ServiceNow: Its Importance and Use Cases
Hi, I have added a 'Joining Date' variable of type Date. However, when users upload details with the Joining Date left blank, the system automatically populates it with the current date. I have not configured any default value or set it to the curren...
Resolved! How can I copy a default form view and then customise
Hi, I have trawled this site and haven't been able to find anything to assist... I would like to create a copy of the default form view for the incident form and then customise it - I was assuming this would be simple, however unless I'm missing some...
How to deactivate AI Agent
I am trying to deactivate AI Agent.When I turned AI Agent off and clicked on Save and Test, I can see still Agent is active.
Resolved! Hide Choices in Approval table state
Hi , I'm trying to hide the choice value in state field in the approval tabe base on the source table. I used onload client scrit to hide the option but working .
Resolved! Report on variable values with group by value
I have a variable set that is being used to identify specific streams of work for a number of catalog items.I have been able to create a report that will display the value of the variables in the variable set for example in a list view. However in or...
Export to PPT in Project Workspace- SPM
Hi,In the Project Workspace under the "Planning" tab when I click on more actions there is an Export Status Report option which is exporting the status report in the PPT format. I want the same option to be be added when I click on more actions in th...
Projects created in Process mining workspace
A project in created in Process mining workspace in DEV instance. Update set was also created there. How to move this project from DEV to ACC to PROD instance?Tried importing the XML from Process mining configuration in DEV and exporting in ACC- stil...
Task-based reference Field, how to show short_description instead of number
We have a custom form that has an Incident Reference field and understand that it shows the incident number instead of short description. We are also aware that the current dictionary of the Incident form has the number field as the default display ...
Resolved! ServiceNow docuements on scriptIncludes
Are there any ServiceNow link that list details of various out-of-box scriptIncludes functions similar to JavaDoc?
related list section shold be mandatory when state is resolved
My req is whenever state changes to resolved related list section fields called notes should be mandatory.
How to fetch the same OOB Contextual Search / Related Search Results KB articles from Scripted REST
I need to fetch the same Knowledge Articles shown in the Incident form Related Search Results / Contextual Search from a Scripted REST API. I checked the Contextual Search config and Zing search in Scripted REST API.But the REST API returns differen...
Inbound action script help for stripping only computer name
Hello I need to create an Incident when an Email from xyz is being sent to servicenow , but email might have some computer names which I need to only get those names and set it in Description of Incident , Below is the email which we will get and we ...
