Hi,When attempting to create a ticket from the Idea Portal, we are encountering a JavaScript error: “There is a JavaScript error in your browser console.”Due to this error, we are unable to create the ticket successfully. Kindly assist us in resolvin...
HiCan someone clarify the difference is between a field-level acl in the form table.* and a record-level acl for that table? I'm assuming the wildcard scoops up all fields in the table, so what is it achieving that the table-level one isn't?Thanks in...
The Trigger ID field which is Document ID type filed not showing up data only in list view in asmt_metric_result table? What could be the reason behind this?I have checked Business Rules and Client Script but no luck.
How to create a script to check the due date is seven days from now for a ticket and trigger a reminder notification using the schedule job.
Hi Team, We are integrating SolarWinds with ServiceNow to create incidents via REST API (Basic Auth). We are facing repeated authentication failures resulting in the integration user getting locked out automatically. Observed behavior:REST API calls ...
Hi All,I need assistance with the following:How can I retrieve the module ID of the Engagement Messenger from a Virtual Agent topic that is running inside the Engagement Messenger?How can I set a default topic so that when I open the Virtual Agent fr...
HiFor example there are 2 playbooks for the incident table when we add to the ui builder how it'll recognise which playbook to display in the workspace?thank you.
Hi Community,I am currently facing an issue while attempting to install a MID Server on the Zurich release.The Problem:When I attempt to install/connect the MID Server using a service account that only has the mid_server role, the connection fails. H...
Hello everyone, Could you please help me to know how to create Scripted rest api where I want to create requested item through it of particular catalog and want to add an attachment while creating the request through the rest api kindly share m...
I am working on a requirement in UI Builder and looking for the best way to implement a specific interaction.Requirement:I have a form with a field (Type: Number or String).I need to add a Field Decorator (icon) next to this field.When a user clicks ...
Hi Team, Is there any way to add Multi row variable sets to the workflow notification? Regards, Sofiya
Hi Community,I’m looking for guidance on configuring a Related Link on the Incident form with specific visibility conditions.Requirement I want to add a Related Link on the Incident form called:Hardware Refresh RequestThis Related Link should:Open a ...
Hi everyone, I'm trying to enforce uniqueness on a field inherited from a parent table, but only for a specific child table. Since ServiceNow creates database indexes at the parent level, and Dictionary Overrides don't support the 'Unique' attribute,...
