Hello everyone, I am new to the forum and hoping for some guidance on a challenge I'm facing with Flow Designer.I'm building a subflow that needs to create a task for a People Leader. This task's purpose is to prompt them to submit a "Reclaim Asset"...
Not able to see now agent module in module list even though i have installed ITSM mobile agent plugin.
Hi all,I have a doubt regarding portal knowledge base. When I am migrating knowledge base after creating a meta data snapshot it shows me error that sys_id doesn't exist even though I have captured it manually. I have also checked the xml file for th...
Hi everyone,I'm working on a Catalog Item that includes a date variable called Required By, and I need to validate that the selected date is at least 7 days in the future from the current date.This validation should happen on the Service Portal, when...
I have added a playbook to CSM case variant but have few issues:1. Playbook doesn't start when a new case record is created even though the trigger is set to do so.2. Playbook has a checklist task which doesn't have any way to move to the next step i...
Hey. I'm trying to to use the /oauth_token.do endpoint with client credentials:grant_type=client_credentialsclient_id+client+secret , and getting access denied. is it supported to authenticate with just client id+secret? if i add the username+passwor...
Hi All,I have written a script include to return all the members who are part of the same group and then I have created a filter in my request filter and then i have called the script include in my filter. The filter created is - However the filter i...
Hi,We want to create UI action on list view of security incidents in SIR workspace. After selecting multiple records when click on that UI button then pop winodw should be display with 1 dropdown and 1 string field. Also submit and cancel button shou...
Hi Folks, I have created an asset (alm_hardware) and have added my newly created location (cmn_location) in there as well as in Stockroom.But, as soon as I am trying to close the deploy task it is showing the below error :This step failed because the...
Hello good People,I have requirement which I will explain briefly.Requirement:In our instance we have a scheduled email of report, that is attaching one report to the email.The requirement is to create a ticket on sc_task table with the same attachme...
Hi Team,I have a choice field 'ABC' with default value set to 'XYZ'.For a specific data source (import set), I want the choice field to set the value to --None-- instead of its default vallue 'XYZ'. What's the best way to achieve this as OnComplete t...
Has a system_admin elevated roles while creating a ACLs to update the work note in ITSM like Incident, change_request and problem do I really need to create multiple ACLs for those table?Is there any option to create one ACLs role by including all th...
Hello experts,When I was checking on the custom portal, I created a simple custom quick link that will just redirect to esc_knowledge_home page.Before I clicked on the categories, when you hover on any articles, it is showing sys_id,After I clicked o...
My Instance does not have the sn_incident_read role or acls, we do not want to utilize the itil role. So I imported over the OOB acl for read access that is connected to the sn_incident_read role , imported the roles , gave it to a test user and stil...
Hi All, I am trying to create the ticket in ATF ServiceNow. The flow is like we need to create the ticket once the status of the ticket is new (consider this as step 4), then we need to change the status of the ticket to "pending response delivery" b...
