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Custom ACC plugin

Hello everyone, I'm exploring ACC module to gather data but I've hit a wall. I'm trying to create custom plugin to test out gathering different data from clients or adjust/transform the data coming in and populate them into different fields than out ...

Translating "Related Search Results"

Hello Everyone,In my record producer I'm using contextual search, I need to translate the title of "Related Search Results" and "No matching results found for".where can I do that?Thanks!  

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Elana by • Tera Contributor
  • 1031 Views
  • 7 replies
  • 2 helpfuls

Dashboard Visualizations are blank

Hello Everyone,My dashboard's visualizations (pie,vertical bars and etc) tiles are showing as blank in my work instance, although everything was working fine weeks ago, can someone explain the issue here? and how to resolve it? 

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Elana by • Tera Contributor
  • 1628 Views
  • 11 replies
  • 0 helpfuls

Tag-Based Service Mapping Approach

Hello Team,I am currently working on tag-based Service Mapping. In our CMDB, each CI has multiple tags stored in the cmdb_key_value table. The available tags include environment, description, app_id, project, and several others.I have a basic questio...

abhijee by • Tera Contributor
  • 1453 Views
  • 4 replies
  • 1 helpfuls

Run Server Side Script -Outputs

Hi Team, I want to get a total count from a table example: alm_stockroom in the run server side script and then display in output so that I can use it in my next step example assert step to validate the count. Is it possible? Here when I am adding as...

rachna56 by • Tera Contributor
  • 1241 Views
  • 3 replies
  • 0 helpfuls

Customizations in the OOB Search Page in service portal

I have the genius results card available in our portal. I want to customize the border color and other stylings. I want to know if this is possible. Also in the search results displayed I want to add favourite icon to indicate if that record is favou...

Sindhuja10 by • Kilo Guru
  • 529 Views
  • 2 replies
  • 0 helpfuls

Dev instance won't awaken

Hi,I was away for 10 days and now my dev instance won't un-hibernate. Is there anything to do other than just retry and wait? Is there a way to get more visibility into what's happening?Thanks!Chris