Need help COnfiguration
Hi Team - can i any one please help me The resolution steps provided in the article - how should i configure can any one please provide me the steps . if possible please provide screenshots for better uderstanding
Forum Posts
Automate Quarterly Assignment Group Cleanup Based on Inactivity, Ticket Usage, and CMDB Dependency
Requirement DescriptionWe are looking to automate the cleanup of unused Assignment Groups in ServiceNow.The goal is to reduce stale groups and inactive memberships without impacting active support or CMDB-linked services.This cleanup should run on a ...
Data is not visible on idea manager dashboard Analysis tab
In dashboards,we have idea manager dashboard, I actually want to get data visible on analysis in idea manager dashboard.I can able to see the data only on summary tab, but not in analysis tab.I have run few jobs related to this dashboardEven though I...
In CSM/FSM Workspace, For BO case, if create new CSTASK then SLA on BO case pause until CSTASK clos
Hi Team,In CSM/FSM Workspace, For BO case, if agent try to create new Tasks (which starts as CSTASK) then the SLA attach on BO case should pause, until CSTASK is closed.Existing configuration of sla on back-office table.
Resolved! Custom Workspace - Dashboard not visible
I have create a new custom workspace and added pages like list, record and dashboard. Able to see the list and records. But with dashboard template page, it shows can't display dashboard even though I have added a dashboard to it.
Resolved! Need help in approval flow
Hi,I have a requirement where there are 2 levels of approvers. If the first level approver either approves or rejects the state changes respectively. Same goes with second level approver. If the first level does not respond for 2 days it should go to...
How to create UI page with two buttons yes or no when click Approve
Hi Everyone, I have a requirement when approver click Approve need to display dialog box with two buttons Yes and Nowith display the content "Have all tickets transferred appropriate group" If click on Yes request should approveIf click on No s...
Base-64 Decoding Error When Calling External API via Flow Designer REST Step
My @Servicenow_1 Version - Zurich I'm encountering a Base-64 decoding error when making a REST API call from Flow Designer to an external API. The error message states:"The input is not a valid Base-64 string as it contains a non-base 64 character, m...
Surveys for multiple users?
USE CASE: Every project has a group of related records called stakeholders.At the end of the project I want to send a survey to every stakeholder flagged as "send survey = true" I have a SURVEY defined, and a trigger condition that works wonderful...
Email notification to requester with list of all active tickets for specific assignment group
Hi Everyone, I have a requirement for to send notification to requestor with list of all active tickets which are assigned to specific assignment group. 1) assignment group is one of the catalog variable2) Records should send table format How i ac...
Resolved! UI Builder - Use optional parameter in page variant conditions encoded query
Hi all,I am running into an issue. I am trying to show the correct variant of a page in case the standard one isn't required.Likewise, I was trying to check the value of the optional parameter in the conditions' field of the page variants, but this d...
Resolved! Make catalog variable editable on sc_req_item and sc_task
I am working on existing catalog item Which have 2field field 1 and field 2Field 1 is already editable in sc_req_item and sc_task for specific groupThere is no catalog UI policy and catalog client script doing that wHEN I AM Trying to make field 2 ...
UI action button not visible on portal side form
Hi I have created ACL when state is on hold then only end users edit the form, I have created UI action button Cancel with condition state = open or review or on hold, but not able to see cancel button when state is Open or review from portal side...
How to create the performance analytics report on sc_task table breack down by assigned to and state
Hi Every one I am trying to create breakdown and breakdown source on assigned to state fileds on sc_task tableand indicator source created on sc_task tableadded to indicatorhow can create report like Bar chat based on assigned to and statecould can ...
how to validate multirow variable date filed
Hi EveryoneI have multirow variable date filed, how to validate date filed with date value as shown below first user enter 25/07/25 then second time they enter 23/07/25my requirement is it should not allow previous date
