fields on Knowledge(kb_knowledge) set to Read Only when workflow is Published
Please guide on how fields are set to READ ONLY on Knowledge(kb_knowledge) or KCS Article when state is changed to Published. Thanks Ujjwal
Forum Posts
Import set and Transform Maps
I have a sheet which have four records ( 2 incidents and 2 foreign incidents(custom table)) , now I need to use that sheet and import it to two different tables, how can I do it?
Resolved! How to make the catalog variable’s choice value populate the same choice in the catalog task field?
Hi,I need to map a catalog item variable choice (for example, Priority: Low/Moderate/High) to a corresponding field choice on the generated catalog task field (Priority: 4-Low, 3-Medium, 2-High).Can anyone please let me know the best way to achieve t...
Demand and Project data missing in Portfolio Planning after Clone - Planning Item table deleted
Hello ServiceNow Community,I'm experiencing an issue after cloning from Production to our Test environment and would appreciate any guidance.Issue Summary:After completing a Production → Test environment clone, the Demand and Project information no l...
Resolved! Enable multi-factor authentication (MFA) instruction text change
Hello Community,I hope this message finds you well. I am seeking assistance with updating the instructional text on our ServiceNow ‘Enable MFA’ page. When users log in for the first time and need to set up Multi-Factor Authentication (MFA) using an A...
https://developer.servicenow.com is down
It shows a blank page!!!
https://developer.servicenow.com is down
It shows blank page
Issues with Developer and PDI
Is anyone having issues accessing either their PDI or https://developer.servicenow.com/?I am unable to even log into the developer site.I have a blank screen When I access my PDI it is hibernating and when I select "sign in" I am taken back to the b...
Resolved! Discovery is creating duplicate CI entries across multiple MID Servers
We have multiple MID Servers across different data centers. During a Discovery run, the same Windows server is being discovered by multiple MID Servers, resulting in duplicate cmdb_ci_computer records in CMDB.The CMDB health score is dropping, and re...
Resolved! Event Management flooding alerts due to missing correlation rules
I have integrated SolarWinds and AWS CloudWatch with ServiceNow Event Management.During a major outage, 5,000+ events flood the system in minutes, creating multiple duplicate alerts for the same CI. The Event Management dashboard becomes unusable.Ho...
How to Parse Email Body text using Inbound Email in flow designer
I have a requirement to auto submit a catalog item, based on the inbound email content. I have seen few links but seems they are all for plain text. I get the data in below table format, need to retrieve those field values and map it to catalog var...
Retrieve the record using exact match record functionality.
I would like to understand if we can get exact match in global search with any field like GBS Reference(string) in the screenshot, just like the number field search and access the record directly bypassing the search results. Attached the Images be...
catalog form submission is getting stopped for asynchronous glideajax call
I have made below script for a certain condition where I want to stop catalog form submission and it is working fine but for any other time also form is not getting submitted. var allowSubmit = false;function onSubmit() { // If the flag is true...
Resolved! How to show RITM number in the response body ?
Hi All, My requirement is 3rd party wants to create RITM in ServiceNow. I have provided them OOB endpoint: https://marriottdev.service-now.com/api/sn_sc/servicecatalog/items/{sys_id}/order_now and JSON as :{'sysparm_id' : '4f9131449f901200d54dd4b4232...
Making Policy history tab read only
Hi,I have a requirement to make entire policy history tab read only for admin n non admin users in compliance workspace But its not working as expected, I wrote a read acl for table sn grc document version .how can I achieve this?
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