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Emails from notspam@example.com are now flagged as SPAM

Hello, We get automated reports from 'notspam@example.com' that are supposed to create a ticket. This has been working fine until recently, now those emails are flagged as spam via X-ServiceNow-Spam-Flag:YES and are ignored. Apparently their SPAM-SCO...

SimonSimon by Giga Sage
  • 1045 Views
  • 5 replies
  • 3 helpfuls

How to limit the work items to an Agent

Hi All,We are implementing the auto assignment of Incidents to available Agent. It is auto assigning the incidents to available Agents as expected but, I want to limit the work assignment records to Agents, like an Agent can work on 5  Incidents per ...

Predictive Intelligence Only

Determine what is needed to enable this feature. (After upgrading the instance to Zurich version the plugin for predictive intelligence is already installed) (from Zurich it comes by default)Configure the OOB "Predictive Intelligence for Incident Man...

Informações Rights Management

Gostaria de solicitar ajuda para resolver o seguinte problema.Estudo no Centro Universitário Estácio de Sá e estou tentando abrir um arquivo no Word com o login de estudante, mas não estou conseguindo.Encaminho os arquivos em anexo para auxiliar na c...

LuízaV by Kilo Contributor
  • 559 Views
  • 2 replies
  • 0 helpfuls