I have a UI Script of type all as following:(function() { if (typeof g_ui_scripts !== 'undefined') return CincValidatorUtils; })(); function CincValidatorUtils() { return { fieldNAValidator: function(g_form, field, fieldValue) { ...
Hi Team,I am using Global variable set into Scoped record producer and it is working as expected.Is it ok to use those in scoped app. Will it cause any issue while moving scoped app to higher instance?Please suggest
We created scoped application in studio then we used form design to create some fields in the scoped table. The fields that I created starts with 'u_' prefix why is that? Shouldn’t have ‘x_’ prefix instead of ‘u_’?Then we created one more field using...
Hi Team,Requirement:Configure ServiceNow so that once a Catalog Task (sc_task) is generated for a specific Catalog Item (sc_cat_item) under a Request Item (RITM), the request cannot be canceled by the Requested For user, their Manager, or the Opened ...
Hello,I have an ask to hide an embedded list onLoad() based off certain fields being populated. I am struggling to hide the embedded list. I have tried 2 different ways to hide the embedded list, but it is still not hiding. Please see below: Method 1...
I have a mail script to add cc to a notification. The script is getting called as I can see it in the logs and right values. When emails are generated I cannot see that in CC column. How can I fix this? This is a scoped application and both notificat...
Hi Team,I am facing an issue in Flow Designer where a catalog checkbox variable is always evaluated as false, even when it is selected during request submission.ScenarioI have a catalog item with a checkbox variable named flyr_ccuiThe variable is a c...
Create UI ActionGo to: UI ActionsTable: (e.g., Incident / your table)Check:ClientWorkspace Form Buttonfunction onClick(g_form) { // Replace with your Record Producer sys_id var producerSysId = 'PUT_YOUR_SYS_ID_HERE'; var url = "/com.gli...
We are in the progress of upgrading from Xanadu to Zurich. We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work. It was reported to us by a use...
Hi Service Now Community,I am planning to build a custom form/plugin in Service Now and would love to get your insights and suggestions on the best approach to take. If you have experience creating custom forms or plugins, could you please share your...
Hello Community,I am working on a requirement related to a Service Catalog item that uses a Multi‑Row Variable Set (MRVS).Use CaseA user submits a Service Request that contains multiple rows in an MRVS (for example, 10 rows).The request goes through ...
Hello CommunityI just got struck at Dashboard Movement to test where I have created the DASHBOARD directly from platform analytics and added data source conditions from there in order to pick relevant data rather than generating reports and adding it...
Hello Experts,I am troubleshooting a routing issue where a Virtual Agent chat did not reach any live agent, even though multiple agents were shown as Available on the Chat channel at that time.Issue Summary:I would like to understand whether there is...
Hi Team,I have a requirement to build a search page with custom UI for which I need to get the oob search results to use in the html. Can you please help me how to achieve this. We are using OOB Faceted search widget and property AI Search Enabled is...
Hi Team,I have recently upgraded my PDI to Austarlia version and installed a Customer Service Management com.sn_customerservice plugin. I'm encountring a strange issue here, the CSM/FSM Configurable workspace experience is not loading in UI Builder i...
