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CISCO CTI Finesse integration with Servicenow.

Hi All,We have a requirement to Integrate CISCO with Servicenow.The use case is that if a person call on CISCO telephone(Customer using it already) we can manage that call in servicenow like we can answer that call and open Interaction for that call....

Prateektyag by Tera Contributor
  • 720 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to test dependency widget with a sample widget?

Hello Community, I have created below dependency widget:The baseline widget makes use of a JavaScript library called OpenLayers. See https://openlayers.org/. Requirements 1. Setup Widget DependencyFirst we will setup the dependency, JS include, CSS i...

Resolved! Flush Cache

How to flush cache?When to flush cache?Why do we flush cache?

Khanna Ji by Tera Guru
  • 70449 Views
  • 22 replies
  • 33 helpfuls

I want to hide the save button

Hi All,  i want to hide save button from change_task button , before that how to find out  on which table the OOB is written ? i tried searching in change_task table but  didnt got anything . is this save button coming from global table.

Display Empty Field Values as “NA”

Hi Community, I have a client requirement in ServiceNow where all empty field values should visually display as NA (or -) across the application UI, but only for one specific scoped application.

Resolved! Send last comment to email

Hi, I have a flow that sends an email when someone writes a comment in a work order task. I am sending template message with the number of the WOT. When I reply to that email, the text gets sent to the activity of the WOT.Here is where the problem st...

MartinV by Tera Contributor
  • 1327 Views
  • 8 replies
  • 3 helpfuls

Issue Submitting Report Scheduling Request in ServiceNow

HiI am working on a requirement where users can submit a request to schedule reports. ServiceNow provides an out‑of‑box (OOB) functionality and workflow that allows users to create a record in the sysauto_report table, which then sends the report to ...

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KalyanamY by Tera Contributor
  • 499 Views
  • 1 replies
  • 0 helpfuls

Guidance on Outbound Integration Implementation

Good day, I'm working on an outbound integration without using a spoke. Could you please guide me on the best approach for implementing it for good performance. For the REST Message integration, should I be using Flow Designer, Workflow, or Business ...

raksh by Tera Contributor
  • 617 Views
  • 2 replies
  • 0 helpfuls