Hi Community,Our client has requested that both impact and risk be calculated based on the risk assessment. There are 16 questions in total: 8 focused on risk and 8 on impact. The scores for the first 8 questions should determine risk, while the scor...
Hello All,We have a requirement when a RITM is created, approval need to be sent to requested for users manager to approve the RITM.We need to check ifthe RITM assignment Group is "GroupA" or "GroupB".send Approval request to requested for user's man...
I want to know which relational database is used by ServiceNow in the backend.
I need to hide the JSON file type option in the "Export" feature of the Service Operation Workspace (SOW) for all tables. Currently, I know we can disable the entire export option, but I don't want to do that. I only want to hide the JSON option from...
A while back someone was wondering on sndevs slack if they could add a seconds picker to the spDatePicker directive using attributes. Turns out the bootstrap datetimepicker that the directive uses in the portal forms for date/time fields has a config...
I want to create a new further category field in the incident form which contains a list of choices the users can select from based on the category software but the user should be available to select multiple at the same time. Is it possible to use l...
Hi All, i trust this email finds you well.1) i have a request to track ports used by the db instance (sql, mysql, mongodb, etc). I noticed there is a field called "TCP ports" which is a string field and can store multiple port numbers separated by a ...
is it possible to create a custom table and configure an email notification to trigger to assignment group once any request is been submitted from the custom table, the client does not want any RITM or Task to this custom table. I need to configure e...
Hello Devs,I would like to ask how to resolve this issue that I am facing right now, I was configuring a Now Assist Skill Kit with an AI search while recording it in an update set. There were 13 AI Search Profile created and recorded in my update set...
BackgroundServiceNow provides the Process Flow application, that allows system admins to configure a visualization of where a record is, in its process lifecycle. This is easily visible on an OOB instance, looking at CHG management: In a recent proje...
i tried in following way but when i RUN report 0 records where displaying, when i run same script in background script i am getting desired out put after printing. Please suggest. please find my screen shot and script as below
Hi All,I'm facing an issue in Workflow Approval User activity. after Approving the Approval Request, Workflow Approval User activity is ot returning any result and not moving to the next activity. What could be the reason behind this? How to solve th...
I created a update set with modifying formlayout just added watch list and worknotes list to the form in dev env.when we moved the update set to test i cannot see the watchlist and worknotes list on my form......can someone help me out with this........
Hello, I have created a calculated field on the custom table called NameID(as i need in some format like Name(ID)) by using two fields Name and id. The data is available in the new field NameID and set display to true. So on the record producer i cre...
We have a few catalog items that has a requirement to copy the approval information from the assessment task to the fulfillment task. To give you an example, we have a LAN account catalog item. The first task gets generated and it sends it to our Acc...
