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ServiceNow Instance Full Scan

With the help of existing community articles, we performed a full instance scan and identified over 4,000 records in the scan findings.Can you please provide the steps to resolve these findings?

Screenshot 2026-04-03 104941.jpg

ServiceNow survey

    Is it possible to remove  Survey is in reference to HRC0024213 [HRC0024213] , the repeating request number from the survey form.  

Screenshot 2026-04-02 202203.png
George_1 by Tera Guru
  • 640 Views
  • 3 replies
  • 0 helpfuls

Workflow

Hi All, Problem: During an upgrade there is manual intervention needed when changing the state on a record from 'Scheduled' to 'Implement'The change outside of the upgrade is automated, but it only pauses during an upgrade, please see attached image ...

workflow.png
LJ_23 by Tera Contributor
  • 469 Views
  • 2 replies
  • 0 helpfuls

Getting SFTP error for data source

Hello, We are getting below error when trying to retrieve a file from SFTP.Surprisingly this same data source works fine in Development but not in our QA servicenow environment. I manually entered the password in the data sources in both Development ...

Screenshot 2026-04-01 095044.png

Characteristics were duplicated under OLI

Hi All,I was having one issue when i hit the below payload using REST EXPLORER then characteristics were getting created but when i click on the approve button again characteritcis are getting created with empty values , can anyone help me what can b...

Screenshot 2026-03-31 155059.png