Utah, new UI (Polaris) How can I see what exactly changes a field value?I need to know which BR/Workflow or what else change a FieldValueI know the TableI know the FieldI can see the Activities (Done by system user) I also activated the DEBUG, but th...
Hi all. Is there a way to track all (or as much as possible) admin users' activities? Examples of these may include provisioning of access, resetting of passwords, modification of access including amendment of roles, termination of access, configurat...
Hi All! I am looking for help to update the related CI on an Incident Record's Operational Status based on the Resolution code of the Incident. E.g. Incident is closed with Resolution Code 'Retired' and CI on Incident is 'Laptop', how can we trigger ...
Any explanation why? its bit confusing
Hello all, Good evening.I have two questions here. 1. How to put drop down conditions on a report? (See the pic below) 2. My second question is, a user today complain that he is not able to view the content when he applies the Group by on selecting a...
I added 500 additional comments to my test RITM but noticed that only around 250 comments are being displayed. How can I view the rest of the comments?
Hi All,There is department transfer functionallity to transfer universal request to diffrent departments.I am facing the challenge to re-order the choices in tranfser functionallity.Any guidance will be helpful
I am hiding few fields on MRVS based on choice selected, but the fields are visible on the grid level, while adding a record on MRVS it is working fine, but when I add and see the record added on form level, the MRVS is showing all columns. Can we hi...
Hi Team, I need to copy and attachment from one table to another . How we can achieve this ?
We have an inbound action through which users external to our platform are sending emails to a mailbox which then forwards to ServiceNow. We process these emails via the inbound action which generates a ticket for notification and reporting purposes....
Looking for some help here.I'm trying to create a Filter on a Dashboard that uses a catalog item variable (User name) to show only the RITM in the list report which has the same user record.This is a proof of concept and once I get this working I'll ...
Hi Community, We have a requirement to build a report which will show number of issues occured during each quarter.The report creation is straight forward but we are struggeling to configure the x-axis of the report which show the Quarter details (PF...
I have created a schedule for ATF test scripts to run every 3 days once. When i checked the results of the schedule after some days, the results are skipped. When i run the schedule manually, it is running successfully. Could you please let me know w...
So I want to right click and Save as shown in the image on the header, there's no specific action for me to do that. What's the best way to go about it?
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