Hi All, I have added ITIL role and Group member to the "Vinu Group".But In the user record, I can see many roles but ITIL role contains only 22 roles. But here I can see many roles. Please can any one help me here, Why I am seeing other roles, those ...
Can push the Pega Case data to Service now, are there any Open API avilable from SN side to receive the data from third party application ?
Hi to All,I have created one inbound email action with specific condition for creation of incident and condition script like below "!(email.origemail == 'Alerts@group.com') && subject.toLowerCase().indexOf(" fw: card library") == -1" But whenever i ...
Hi team i would like to create a new incident when there is no incident created in last 15 minutes timeTo be specific, we have integrated monitoring tools with ServiceNow for ticketing and an integration user will create an incident when there is a c...
I have a business rule that is triggered on inserting a record in "interaction_related_record" table. As part of the headless test, I am creating a record using script below GlideRecord caseGr = new GlideRecord("sn_customerservice_case");cas...
Hi All,I was working on the Custom Workspace and i faced a Strange issue. When in click on search button on the reference field my reference list open and show all the record but whenever i click on any record it doesn't populated in the reference fi...
I am trying to make out how to use PDF Template (sn_doc_pdf_template) in an efficient way. I am having some logic to generate PDF docs from this template and related mappings. I don't understand how I can update the template to a new version keeping ...
I have a need to add values from three (3) fields onto an existing dashboard that shows records from the current open Review Period. Data is being pulled from one table (table: review_period_table). The 3 fields are:1. Review Name (static value, drop...
What role is required for a Group Manger to edit the Group fields in ServiceNow ?I added the user admin role in PDI and tested for one group, but the Group Manager was unable to edit.
Hi All, Kindly can you suggest whether service now will be feasible for going with Automation Testing using selenium(Python).As i could see all the tabs in service now are under shadow DOM and its very difficult to identify xpath or elements which ar...
I want to see the "Created" field when i open the list view of any table. Making it a part of default view for all tables. Since this is a system field, it should be available on all tables. I'm aware of how to achieve this if edit the list layout of...
Hi all, place sysevent in ready state for a while: I'm triggering an event manually. As soon as event logged into event queue table (sysevent) its moving to 'processed'. But I would like to keep it in 'ready' state for some time (may be 1 hour). If a...
I want to select "sys_attachment" table in a report (based on incident table)'s "related list condition" filter, however I can't view "sys_attachment" table even I've updated the sys property glide_ui_permitted_tables to include sys_attachment. I can...
Hi all, I would like to keep the event created (in sysevent table) in 'ready' state for a while (may be 1 hour). Currently, the event is logged into the queue with 'ready' state and immediately moved to 'processed' state. I want to keep it in 'ready'...
I have have requested_for created by a system util ProductCatalogUtils - and I have a variable set that needs to update based on that requested_for variable. How do I update the fields in the set? On change is looking for a variable being updated in...
