Hi All, I have a scenario where I need to add the values of 3 fields and put the sum on a different field. For example: Field 1= 12Field 2 = 13Field 3 =14 Add 12+13+14 and put the total on Field 4 How would I accomplish this?
Hello,The following email notification is for Change Request and it is triggering from sysapproval_approver table with an email template. However, it is missing Request By name on the notification.I tried to capture it in the email script, but it i...
When using change models, if you set up a Change Approval Definition, and select for the Approval action "Add group approval", what flow, action, workflow activity, script include or other is creating those approval records?
I recently reset the procurement plugin back to OOB via the repair option in the plugin. Is there a way to undo this? I want the tables and forms to go back to exactly as they were before I repaired the plugin.
Hello friends, Having a situation here, we have a catalog item to convert employee to contractor and another catalog item to terminate user.So, let's say if a user is being converted to contractor, the workflow will check the active Requested Items, ...
Hi,I am trying to trigger an alert if user selects different choice apart from default choice. I set the default choice based on different field. And below code works fine for that functionality if I dont add that validation of checking oldvalue is n...
I have users that are searching the ESC in lowercase and the results are not accurate. See image that search was done on 'rms' but the results show that 'rmc' was searched. Results return if RMS is uppercase. Looking for some help. Thanks
Hello Dev Community, I have a email notification that is sent to end users, when a incident is open on their behalf. When the user click on the view incident they are redirected to the Service Portal landing page but the Incident. Is there way to hav...
I have created a generate pdf UI action, whenever I click on that it generates a pdf with the values present on my form, and the generated pdf is being shown in the activities if I add anything in the attachments after that all these attachments in t...
I want a functionality such that if the ticket is in closed state , the user should not be able to add attachments in the workspace .Is it possible ? I know this works in native UI is it possible in workspace view ?
Hello.I want to test the "KM: Article Expiry Warning" notification. To that end, I have prepared a knowledge article that will expire within a month. Then I waited for the job schedule "Notification for Article Expiry Warning" to run and checked the ...
Is there a way to edit the functionality of the 'Save as template' button on the Checklist formatter?I'm trying to create a user-friendly way for ITIL techs to edit the checklist_templates from the formatter instead of going to checklist_templates.li...
Hi,I am trying to Populate email id under reply from field only when type of user is internal else It should not be populated.How can I achieve this?Also I want to change by default value of email id populated under reply form field when type of use...
I have a page, Data Table from Instance Definition widget and the filter on the widget is on a reference field "is" javascript: new x_g_dh5_dfas_ext.dfasUtils().getUserFacility(gs.getUser().getEmail());. The script include "dfasUitls()", page...
Hello, I am trying to rewrite a business rule into an 'onCellEdit' client script on our change table for the below conditions as this rule is causing an error when creating changes from incident records. Below is the client script set up and code, ...
