How to limit the number of attachments on Catalog Item?
Hi, I need to limit the end customer to being only able to add up to 5 attachments on a catalog item. How do I go about that? Also, each attachment cannot be more than 10mb. Please help me
Forum Posts
Resolved! Date data type changes to string in the import set table
I'm loading data from SQL, which includes a date field called 'EOL'. After loading the data into the staging table, it's being stored as a string. Because of this, the 'EOL' value from the source isn't mapping correctly to the target 'EOL' field, whi...
Condition builder evaluator on the catalog
Hi all, Is there anyone that knows how evaluate a glide record against a condition builder by script on the catalog?I mean, imagine that you receive a POST call and in the scripted rest you want to verify if there is a Catalog UI policy that sets a v...
Restrict specific user to add attachment/delete the attachment when the case is in closed state
The requirement is restrict the user that belongs to a specific group, they cannot add/delete the attachment for the closed case. What I already try is creating a new business rule in global application, modify it in Attachment table[sys_attachment],...
Resolved! Flow Designer - How to use the sc_req_item table as trigger?
Hello everyone, I need to use the sc_req_item table in the Record Updated trigger to automate a process in flow designer. However the table does not appear in the field. How can do I get this? Regards,Leandro Oliveira
Resolved! Why i cant choose the sc_req_item table
Hi,Im trying to create a flow using the Flow Designer. What I cant choose the sc_req_item table?
Resolved! Scripting in Email Client Templates
Hi,I wanna add dynamic content to an email template and use it in the SNOW email client. When I create a template in "System Policy - Email - Client Templates", the template is loaded as soon as the email client opens. So far so good. Here I can use...
Resolved! To display a variable if requested for user is VIP and based on another condition
Dear Team,I have the below variables:1# Requested for (requested_for)-> Reference from sys_user Table2# access_request_type-> Select Box/Choices: Add, Change, Remove3# access_change _perma_OR_tempo-> Select Box/Choices: Permanent, Temporary4# system_...
Resolved! How to connect event data to a Data Resource call?
So I created a Data Resource to update some records. My issue is that on the page I created I used a "Card Base Actions" component for the buttons. There are 4 buttons. I need to understand two things. 1 - How do I bind data that is in the event...
Resolved! How to leave a "additional comment" via POST API request?
Hello all! I am trying to figure out how to leave a "additional comment" from the api to a Request Item (RITM). See the screenshot for reference on where i am referring to. So far, i have tried to leave a comment on a RITM via the sc_req_item table b...
Issue with user impersonation
Hi All, I have impersonated as a user who is active in the system. While trying to look into the profile. It displays as "Record not found". But the URL points to the corresponding user record which I impersonated. What causes this ? Any idea ? Thank...
Approval in flow designer from mrvs Lookup variable
Hi Team, Can anyone please suggest with the below. (I have the workflow, which I'm changing to flow for a catalog item.)how to trigger approval from a Lookup field in a multi row variable set in flow designer? I'm not able to select that variable as ...
Unhandled Exception in GlideAjax for API Response
...Not sure where I should look to fix this error, but including both my CS and SI for help. My thought is to place multiple values into an object then stringify (convert the object to a string) and return to the client script. Not sure if this wil...
Issue with PFX file download
After downloading a PFX Certificate and attempt to install the Certificate, an error is presented stating - 'This file is invalid for use as the following: Personal Information Exchange''When same Get API call is executed from Postman I am getting p...
Resolved! Remove variable option based on user roles
I am trying to remove the 'Deploy Catalog Builder Item' option from the choices if the logged in user does not have the catalog_builder_editor role. Currently this catalog item is nested in an Order Guide. I have tried added Client Scripts to the Ca...
