After downloading a PFX Certificate and attempt to install the Certificate, an error is presented stating - 'This file is invalid for use as the following: Personal Information Exchange''When same Get API call is executed from Postman I am getting p...
I am trying to remove the 'Deploy Catalog Builder Item' option from the choices if the logged in user does not have the catalog_builder_editor role. Currently this catalog item is nested in an Order Guide. I have tried added Client Scripts to the Ca...
Hi, I have a requirement, Restrict the write accesswho are part of this group ‘DaaS Edit’ can only modify the records with model category is computer in alm_Hardware table. i have created ACL as belowalm_hardware.*condition is model_category is compu...
While configuring the ServiceNow add-in for outlook, it's showing an error. "add-in error something went wrong, and we couldn't start this add-in". What can be the problem here. Also, I need to remove VTB task creation & virtual agent options. I am n...
I have sys_id of a user and I need to get the list of groups in which the is user present.I need to achieve this via Script.
Hello Everyone, I am looking to populate a reference field (manager) based on a string field (manager_email) on sys_user table. The string field has the user's email address. In order to ensure the manager field has the correct user name, we would li...
Evening All. I have create a new UI Formatter called 'Case Variable Editor' for the Case [sn_customerservice_case] table to display the variables. I have selected 'Case Variable Editor' on the Configuring Case form and the variables appears when subm...
Hi All, I m trying to remove those tabs from the form. Where can I configure this? thanks!
I'm wanting to create a separate widget for 'Popular Items' that currently include viewed knowledge articles and catalogue items. I understand that there is already an OOTB widget called 'Recent & Popular Items':However, the only problem with the 'M...
Hi,I've a requirement that Decom Date on Database CI should automatically update in list view once the CI status change to Disposed. I've a below Script Include and a OnChange Client script which is working fine for form label which means if I update...
Hi,I wanted to write a one time fix script to create relationship between cmdb_ci_ec2_instance table and corresponding cmdb_ci_aws_account ci (this is a reference field in the form of ec2 instance record) if the install status of ec2 instance record ...
Hello, I am task to add something to this PDF generation BR to stop this business rule from recreating PDFs when a comment or approval status is changed. Please advise attachmentSysID = gs.getProperty('x_cppt_task fillable pdf');if (current.alien_n...
We are currently running Dublin and I've been asked by our security team to remove a password which was accidentally added as an additional comment to a requested item. I tried viewing the history list on the ticket and selecting the entry with the p...
Hi, I have a requirement from customer wherein they want to update the additional comments/work notes of around 200 closed RTIM's. So if I set the workflow(false), the work notes/additional comments get updated only on the list view of the RITM's and...
Hi Everyone, I have to set field as read only based on role of logged in user. But the script in UI policy is not coming. The check field of script is not clicking Can someone suggest. How can I enable it. Thanks in advance
