Hi Everyone,in Transform map I have field called reference id which is custom field. and If i make it as coalesce and Create new record on empty coalesce fields -- true (check box true) then I am getting an error, what will happen if we click ok and ...
Hi everyone, I’m currently setting up the Zendesk Spoke and running into an issue when creating a webhook from Webhook Registries in ServiceNow. After clicking Create Webhook, ServiceNow shows “Webhook creation is initiated”, but the Webhook ID never...
Hi Community,I’m working on an email notification scenario and need your expert advice to ensure performance optimization and business logic compliance.Here’s the requirement: 1. Email Trigger ConditionsIf an email has more than 90 recipients, it sho...
Hello team, I have a requirement where user will select a table name and click on submit button. post submit, it should create a form view for that table with all of the fields in the table. Is this feasible using script or any OOTB ui action without...
Hello Team, Can we generate the PDF of the record eg. incident when the ticket is closed? It should automatically get attached to the respective incident Thank youSunil
Hi, I have a requirement to create a UI button on the form that Should export only a particular section on the form. For example in incident form I want to export only "resolution notes" section as PDF. Can anyone please provide me the solution for i...
Hi, I'm currently unable to disable the 'Chat' option for the request record under 'My Requests' in Now Mobile App.Please find the image attached. Could you please look into this issue and help me resolve it? Thanks in advance for your support.
Hi Community, I have a 'Project' table which has related list named as 'Status Report'. So the preview of Status Report record shows the fields present at the top of Project form but not the fields present under section. So, there is a field named as...
Getting border lines visible in list view when clicked on i button
Hi,Has anyone configured the Service Dashboard in Service Operations Dashboard to respond to ‘Incidents’ as well as Alerts? Currently, the Service Dashboard only reacts to the severity of Alerts raised through Event Management for a specific Service ...
Hi, I have built a custom application wherein a custom table is created by extending the task table. Now I have to migrate the data into this new custom able from a legacy application (non-ServiceNow). The legacy system has a ID field which has a di...
I can use gr.setValue('parent', targetSysId); to update the parent field of a kb article to a specific KB, however, I can't use gr.setNullValue('parent'); to set the parent field to NULL, why?
Required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW When changes are done on list view that should reflect to things (attached records) related to the record. List View: Related Records:In the below mentioned related records Impac...
Hi Community,I have few non itil users in a newly created group, and I want only those non-itil users which are part of that group should be able to write comments on change request. How to achieve this without giving sn_change_write role to the newl...
Hello Community,Although approval tasks are correctly assigned to the respective approvers, only a small subset of the most recent approvals appears under “My Tasks” on the Portal. We need to ensure that a larger number of approval items are visible ...
