Hi Everyone, I tried adding Kanban Board in UI Builder but I don't seem to know which data should i provide to the configuration parameters. I tried checking the https://developer.servicenow.com/dev.do#!/reference/now-experience/sandiego/now-compone...
Hi, Closed Incomplete state is not showing in Filter of LIST view of CSM case Table. When I seen in the "State" field choices which are inherited from the task table state field choices. It is showing around 11,000 choices but in the List view f...
Hi Everyone, recently i was moving from Classic HR agent workspace to configurable HR agent workspace and i noticed the UI action buttons are not available in 'Configurable HR agent workspace' so i went on the backend of a UI action button and clicke...
Hi, I've been using the following script (below) for years to pass URL parameters and just found out that it does not work in Service Portal. I've seen a few possible workarounds but none of them worked. Anyone have a good solution to getting this to...
Hi All,I want to generate a PDF of selected records in a list, when the user clicks on 'Generate PDF' UI action(List Choice),created by me.Is there a way I could do this.Thanks,Trinadh.Developer Community Service ManagementdvpChuck Tomasi's BlogPrade...
Is there a possibility to make web API calls more secure?We want to make sure that the service account should not be misused.Note: We already have IP address access controls on place.
On the incident form, to populate the 'Assignment group' field, if I use the Name of the group in postman/rest API explorer, it works fine and udpate will happen. but the same operation will not work if I make use of Business rule like (current.assi...
1.What are the actual issues with sys_id being hardcoded in a script? I know people say to make use of system property. but in sys property also we enter sys_id.. then whats the issue if I directly hardcode in script?PS - I know that when that sys_id...
I could be in the wrong topic, please let me know where I should be if that is the case. I am not a developer: Sentinel One creates an incident which automatically creates a ticket in SN and the ticket gets assigned to the Service Desk automatically....
Hello Experts!!I am trying to fetch location from sys_user table to incident table in a custom field using getRefernce, but it is showing sys_id of the location.Can anyone help ?
Hi, How to get records created on the last week and current week, and after that compare then to get the assigned_to difference value from these records? table: Incident
HiI need to update our current change approval request notification to display the change type in colour based on the type. For example,Emergency = RedExpedited = OrangeNormal = BlueIs it possible to have just one email notification with an email scr...
Hi, When monitoring team & delivery team members are creating security incident then source should be "phone" by default. it should restrict others to create a source is phone. EX:I'm member of monitoring team and I'm creating security incident aft...
Hello everyone,I'm currently facing an issue with the "recommended for you" widget within the Employee Center. It is supposed to display different catalog items for different users based on their most frequent requests. However, when I impersonate us...
HelloI have a certain 'abc' application menu and many modules under it. I want to customize the application menu in following ways:1. Order of some modules to be changed (to move them up/down in the navigation pane)2. Some new modules are to be added...