Resolved! How to hide the HTML tags in the List header
Hi All,We use a HTML field in the Incident module, but in the list, HTML tags is displayed.How should we hide it?Best regards,Tomoaki
Forum Posts
Mandatory 'Business impact' field when Proposing Major Incident in SOW
We have a requirement to make 'Business impact' field mandatory when Proposing and promoting Major Incident. We did it in native view by updating the UI Pages. We are not able to do it in SOW as we don't have much experience in UI Builder. We are not...
Bulk Transferring Assets
I have a question regarding transferring assets between stockrooms via transfer orders in the HAM application. Example: I have 100 computers (non consumable assets) that need to be transferred from stockroom A to stockroom B. The out-of-the-box funct...
Guest Name being populated for some records
Hello everyone, I have an inbound action for the guest emails to create a HR Case. The inbound action is the following:(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*Emai...
How to Create New ACL
I need to Create ACL of Contact so when agent click on create contact button they can be able to do that. i am new to ACL i dont know how to do this .can anyone help me?
Resolved! Warning: There are no active entries in the Schedule for the 24*& schedule
I have created one sla and choose the schedule as 248& schedule which is available OOB but when i saved this sla i am seeing one error message above Will my sla work 24*7 or i need to fix something.@Ankur Bawiskar any suggestions?
Preview record button freezed upon clicking.
Hi, The preview record upon clicking is getting freezed on sc_req_item list view. It is showing preview in list view with BPO_hrquery view but freezed for records with gen_ai compact view. What might be the cause for this ? Thanks,Tiasha
Resolved! How to set the icon color in the Highlighted value component in UI builder ServiceNow??
Hi, How can i set the Color for the icons alone, not the highlighted color?? For Display Value Block component in UI builder, When the Type is Highlighted-Value we have a property called color which sets the background color of that value. But when I...
Dynamic Filter in Scoped Application for Workspace List View (Not Working)
Hi everyone,I’m working in a scoped application and I have a custom table that has a reference field to another table (Unit table).I want to create different list views for this table, and each list view should display records based on a dynamic filt...
Resolved! Restore app from GitLab in Zurich (PDI)
Hi! Over the holidays I lost my PDI so I claimed a new one. I am now on Zurich. Since Zurich the old "Studio" is gone and "ServiceNow Studio" is the tool we should use. Now, I want to create my app from GitLab as I did in "Studio". But I can't find ...
How to customize the fields shown in the “i” (information) icon popup for a reference field?
Hi everyone,I’ve created a catalog item that includes a reference field pointing to the sys_user table. When I click the “i” (information) icon next to the reference field, it currently shows all the fields from the sys_user table (the default view)....
How to fetch the values and update on another field for the same form.
Current State:In the new form creation, under the Access to Existing Folder option:Select Volume (multiple choice) currently has only one value.Select Folder (multiple choice) currently has only two values.New Requirement:After task completion—once t...
how to hide edit button on workspace list view
How to hide this edit button for scooped application list view .
Is there a way to setup the email mini compose client on a workspace that doesn't have it?
Within CSM workspace if you open a task-based record or incident you will get the open to have the email compose option available.I tried setting up the email_client=true in the attributes of the sn_myforms_form table. It didn't seem to work for the ...
