Resolved! I wanted assigned_to manager, department head and CXO on list view
I wanted assigned_to manager, department head and CXO on list view, All field should be availble to every on list view
Forum Posts
Add a field from the incident in customer portal view
I want to Add SID and Environment field from the incident form in customer Portal view so that the customers can see that after they have raised the incident.
Need to hide the priority choices in request table for specific catalog items.
Hi, I have created 2 separate catalog items which creates request from portal.There is a variable called 'Priority' which has only 2 choices -> High and Low. I have mapped it to priority field on request table.Whenever the request gets created, the c...
Resolved! I want to remove the unsubscribe link from change approval emails
Hi,We don't want users to disable Change Request approval email notifications.To do that I added the "Mandatory" and "Force Delivery" fields to the Notification form and set them to true for "Approval Request".That keeps them from disabling Approval ...
Need Assistance with Reference Field Population based on List Field Selection
I am working on my ServiceNow instance.I have created a custom table called "My Meetings".In my custom table there is a field called "Attendees".There is another field called "Meeting Host".Attendees is a "List Type Field".Meeting Host is a "Referenc...
Unable to save in UI builder
Duplicated the variant "Landing page default" when i try to Modify it, it throws an error "failed to save page" I tried to change the name from "Overview" to "Admin landing page" but its not getting saved . If i try to update the same in "sys_ux_mac...
Resolved! Adding script to Flow Designer to set when record is created
Hello, I have a requirement to have a record (RITM) automatically generated on the 1st day of January, April, July and October. The triggers in Flow Designer are not that specific and therefore I am wondering if I can use a script, such as the one be...
Resolved! FSO
Hi Can we implement fso in shared instance?
Global search - results by employee phone number
Hi,Is it possible to configure the global search to find incidents, for example, by the caller's phone number?Scenario:1. Abel Tuter has three open incidents, he has a phone number stored in his user object.2. The agent wants to search Abel's tickets...
Access to approve a request item,
Hi Connection, How to provide access/roles to a group just need to approve a requested item for their BU nothing else
Restricting Send Email Notification To the Assignment Group When the caller belongs to Same Group
We Have a notification when Assignment Group is added to an Incident. But Some Cases the caller Is assigning their own Assignment Group in that case we don't need to send Notification For This anyone can help me out Please. Thanks,Ravichandra
Resolved! How can we know that a specific report is used in any dashboard or not?
Hi All, How can we know that a specific report is used in any dashboard or not? Thanks.
Instance scan check
HiI want to check if the script type fields in the tables having ACL or not, script type field should access only admin. I tried below one but i am not getting any findings?
Resolved! Based on the location of the requested for, set a value on the selectbox
Hello, I have a form which has the two following fields: requested_for: reference field to sys_user table (this is a variable set)company: selectbox field, it has (value=) barco_tw question choice. The requirement is that, if the location of the req...
Lifecycle Activity set: Cannot hide the activity set from the subject person
Hi, I have a question, i want to change the value of the field 'Display to subject person' but i have an error. Someone know how i can change the value of this field ? Thanks
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