I have a script include and client script that display a value below the caller's local area support group to help route tickets. Is there a way to create a module that could perform the same functionality? Like for example, I put in a user's usernam...
Hello gurus, I am struggling to understand what is missing in my attempt to configure an interceptor for incidents in agent workspace. I understand there is a table called aw_record_type_selector in the ITSM Workspace application I see OOB values for...
Hi, we have a few catalog items that require manager approval and we have set up a question using a reference look up within a variable set that prompts the user to start entering the name of their manager.. I know we can add a tool tip or help info...
Hi, When a user tries to see the article in kb_view he is getting displayed the latest version of the article irrespective of it's state ie., draft, rejected etc., which is not the correct thing. We would like to display the latest published version ...
User not able to see Reports in Dashboard even though he has access? Please let me know
Hello, Community.I am required to create notifications for my app's users.One of requirement is:Request Status and State Changed:When: Caller/Opened for reply to the request.Audiences: Assigned to, Watch list.Subject: Finance Request #FIN0000022 stat...
Hi! On an Asset record in the alm_hardware table we set:Owned by same as the Manager of the Assigned To,Location the same as the Assigned To Location andCost Center same as Assigned To.Cost Center This works fine at insert, i.e. when we assign an a...
Hi All, How to grant access to ITIL users for CMDB child class related list as shown below. From the below screenshot, Admin users are able to see edit and new buttons on related knowledge tab. We also need to grant access to ITIL users. Please assis...
Hello, When the approver clicks on the 'Approvals' menu item, a dropdown is shown with "View all approvals," which takes them to the approvals page. I want to remove the dropdown and add a link directly to the Approvals menu item. // only show 30 in...
Hello,I need help with this task: I need to do a script to check that the inserted user has the 'user' role, I'll add it if it doesn't (Insert on sys_user_group)if I add the role I send the user an email informing him that he has become a customerI w...
When I am looking at Emergency change's the process flow is going from New when I save it to when I click Request approval it's skipping Assess and marking it complete and then going directly to Authorize. We don't want this to go to Authorize until...
I have a workflow that has sys approver step and a sys approval group step both triggering at the same time wondering how to condition it so that if the group is unique only send one notificationNotification 1 condition: Notification 2 condition:
I have a catalog item with meta tags such as Request, Req, Others. When I search in the employee center using the keywords Request or Req, I obtain results. However, when I use the keyword Others, I don't get any results. Can anyone suggest how to ov...
Hi All,I have to create an ATF to test a record producer submission. That particular record producer is having a mandatory variable with type as attachment.I have used the test step "Set Variable Values (SP) to set values for other variable.But how I...
Hi Community, Adding CI's in CMDB will capture in update set? Regards,Srinivasu
