Dear expert,I'm a beginner for ServiceNow,regarding the Custom interactive filters,could you please give some advice?Thanks in advance. Requirement:Use custom interactive filter to retrieve the component and it's sub-componentand display the result o...
I have a flow that is taking a date with time, and I'm trying to add a day to it in a cycle so that it can create one for each day of the week, but also is checking this against another flow to make sure that it is a business day and not a holiday. ...
Hi Everyone,I have a requirement in user table in that related link tab had a resource plan table and how can I create a default filter in that related table filter condition, already there is default filter I have to modify that req to assign= who ...
SCTASK are being created but they are not showing on the RITM. Does anyone know what might be causing this?
I have a reference field on a form labeled "City" and I want the records for the reference field to be filtered based on the record selected for another field on the same form called "State". Each "State" record has it's own corresponding City column...
We need assistance with a catalog item that contains a multi-row set variable. In the screenshot provided, we require the 'Clip' option to be added next to the 'Add' button. In order to obtain the attachment document, we believe we need to make batc...
I hope this is the right place to ask this. I'm trying to understand why some devices are not getting discovered and I have 0 experience with Discovery but seen some videos on how this works. These are some of the things I see in the logs, could some...
I'm trying to create a Business Rule on the Change Request table [sn_customerservice_change_request], where if a customer responds or adds a comment to a Change request from our Customer Portal, the Change Request State will change from 'Waiting on C...
Hi there, A bit more of a general question. If there is an approval required from a group, but the group currently does not have any members, does this approval then go to Manager of the group? If not, who does the approval go to? Also, what effect ...
Hello, Is there a way to put an exception to one user, whose approvals needs to routed to another.I have a case to route all approval requests coming to our CEO routed to the chief of staff.This is only on requests. As in an example, if a catalog tas...
Hi, I am trying to add an existing user to an existing Azure AD group using their respective IDs via flow action "Add User To Group". Though the user and group exist (and the user is created by another action which means it is not an authentication ...
I recently started working at a company that already has many different catalog items and processes within their Servicenow Instance. Prior to my arrival they did not create any sort of technical documentation for anything in the system! I have been...
I'm investigating how best to integrate ServiceNow with Elastic alerting for event -> alert -> incident creation. Any best practices and lessons learned that can be shared by those that have gone through the process is much appreciated.
Hi guys, I need to build a ui action with create case button on the case form on next workspace. I need to add two choices as soon as the button is clicked. Choices should reflect the case types that i created ootb. I am unsure what to do in this cas...
How can you personalize an approval email to include the fields needed instead of the default ones.
