Hello,I am a fairly new developer and i'm trying to create an instance scan check (table check) for finding dashboards that no one has viewed/opened in the last 12 months, and then create a finding for every unused (in the last 12 months) dashboard. ...
Sometime people by mistake clicks on the chat widget on the portal and it initiates the chat, Hence we want that whenever someone clicks on the chat ICON then it should pop up one alert first asking "do you actually wants to initate the chat" and if ...
Analysis How do we generate the report on demand
I made a notification in which I made an event called:closing.note.to.notification.client Now I need that as soon as the client responds to the email that he has already closed, the notification I made will be sent to him, but it doesn't work..That i...
Hello All,I have done a configuration in way that Requested Item (RITM's) should display in portal instead of Request (Req) in Portal. When RITM id displayed in portal we will also be able to see our catalog variables in Addition details tab in Stand...
How do I make the "Work note list" visible and editable for a scoped app's end-user? (The Custom table was extended from Task)
Hi everyone, I am trying to find out which tables are related to ITSM, ITOM, ITAM, ITBM, CRM, SIEM, can someone maybe help me with it? If someone maybe has a list or something.Thanks in advance!
Hi Team,How can I create a pop-up in Email Notification Content, that prompts users to enter a reason for escalating an incident when they click on the 'Click here to escalate' button? Additionally, how do I save the entered input as work notes in th...
I need to write a client script to auto populate the Assignment Group on the incident form based on the configuration item changes.
Hello all,Once I submit a request after entering all the details, an RITM is generated. So in this case the workflow captures the "Retirement date" variable and waits in the timer until it reaches the retirement date. Now, in the approval change I ha...
Hello All, I am new to Servicenow and was wondering what does this mean : configure playbooks(medium/high) complexity ? and runbooks ? I know you can configure runbooks but can you configure playbooks or are they just documents with detailed process...
Hello, With my client I have created a UI action to create a Problem from incident, The UI action cannot submit the problem directly but must open a New problem record prefilled with the value retrieved from the INC. To do so I created the followin...
After submission of Catalog task, Restrict the notification for group manager. Group members only have to receive the notification. How to perform this. where we include this restrictions for notification.
For the requester users, we are trying to use homepage and gauge to show a list of their requested items, and their incidents as shown in the screenshot. (My Requested Item/My Opened Incidents).However the report itself is not visible due to the Repo...
I have created a new custom table which is child table of "Task" table. Now i want to remove all the inherited choice values in child table "state" filed and add the new one.I checked the dictionary override option but do not know how to achieve it t...
