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script include response return null

Hi All, I'd like to validate multiple fields, all of which must be unique. I handle the validation on Onsubmit event. Below are my settings on the client and backend.  I can't get things to function, and the response from the server side returned nul...

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chet shian by Tera Contributor
  • 1085 Views
  • 10 replies
  • 0 helpfuls

Not able to get result from search box in topic page

Hi All,I have renamed one topic on Employee Center, after that I am not able search the catalogs using search sources box. widget name: AIS Topic SearchUnder Topic page, when we are trying to search the from the search sources box, it is not returnin...

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pandeyved by Tera Contributor
  • 797 Views
  • 2 replies
  • 0 helpfuls

Best Practice - Using Knowledge Group for Review/Approval

Hello, Our Service Desk knowledge base has 800+ articles currently, with 4-6 Knowledge Group members who manage the process.  The question has been asked is there a way to assign or tag articles that are actively being reviewed so that other group me...

Sheri Weber by Tera Contributor
  • 1040 Views
  • 2 replies
  • 0 helpfuls

Resolved! Restart a finished workflow

We had a workflow that had approvals.  A business rule caused a error and the workflow finished skipping the creation of the task and setting the RITM to closed Incomplete.  Is there a way to restart the workflow?

brianlan25 by Kilo Patron
  • 7737 Views
  • 7 replies
  • 7 helpfuls

The benefits of OAuth

I am currently implementing an integration with an external team to use the API of ServiceNow in order to create tickets. As far as I know there are 2 ways of connecting to the instance:- Basic authentication = user and password- OAuth = Access token...

Why same html code shows different on UI Page?

I'm having issues where there is a pre-emptive blank on one of the fields and the placeholder text doesn't show. Even though both have the same code. Anyone has an idea? HTML Code.<div class="row form-section form-group"> <div class="col-sm-4 sec...

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Resolved! Time Sheet Portal Tasks Column not scrolling

Hi,I'm having an issue where the scrollbar needed to view all tasks is not available for one tab but is for another. I have tried looking through the widget code for column adjustments. Any help would be great, this is needed for users to review task...

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