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Resolved! Am I using .addDays incorrectly? (UTC time returning)

I have a flow that is taking a date with time, and I'm trying to add a day to it in a cycle so that it can create one for each day of the week, but also is checking this against another flow to make sure that it is a business day and not a holiday.  ...

Resolved! catalog task

SCTASK are being created but they are not showing on the RITM. Does anyone know what might be causing this?  

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sola2 by Tera Contributor
  • 1666 Views
  • 7 replies
  • 4 helpfuls

Resolved! Need add clip on Multi row set variable set

 We need assistance with a catalog item that contains a multi-row set variable. In the screenshot provided, we require the 'Clip' option to be added next to the 'Add' button. In order to obtain the attachment document, we believe we need to make batc...

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SNOW17 by Tera Expert
  • 1260 Views
  • 4 replies
  • 1 helpfuls

Discovery 'warnings' and 'errors'

I hope this is the right place to ask this. I'm trying to understand why some devices are not getting discovered and I have 0 experience with Discovery but seen some videos on how this works. These are some of the things I see in the logs, could some...

Luan S by Giga Contributor
  • 774 Views
  • 1 replies
  • 0 helpfuls

Resolved! Business Rule - Updating State value

I'm trying to create a Business Rule on the Change Request table [sn_customerservice_change_request], where if a customer responds or adds a comment to a Change request from our Customer Portal, the Change Request State will change from 'Waiting on C...

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MStritt by Tera Guru
  • 2270 Views
  • 7 replies
  • 0 helpfuls

Resolved! Approvals with empty groups

Hi there,  A bit more of a general question. If there is an approval required from a group, but the group currently does not have any members, does this approval then go to Manager of the group? If not, who does the approval go to? Also, what effect ...

gunishi by Tera Guru
  • 1977 Views
  • 6 replies
  • 3 helpfuls

Resolved! Build Exception for approval for one USer

Hello, Is there a way to put an exception to one user, whose approvals needs to routed to another.I have a case to route all approval requests coming to our CEO routed to the chief of staff.This is only on requests. As in an example, if a catalog tas...

Shree Nag by Tera Expert
  • 1170 Views
  • 3 replies
  • 0 helpfuls

Best practice for integrating ServiceNow with Elastic

I'm investigating how best to integrate ServiceNow with Elastic alerting for event -> alert -> incident creation. Any best practices and lessons learned that can be shared by those that have gone through the process is much appreciated.

Chimenem by Tera Expert
  • 1949 Views
  • 1 replies
  • 1 helpfuls

create a case from another case with UI action

Hi guys, I need to build a ui action with create case button on the case form on next workspace. I need to add two choices as soon as the button is clicked. Choices should reflect the case types that i created ootb. I am unsure what to do in this cas...

approval email

How can you personalize an approval email to include the fields needed instead of the default ones.

sola2 by Tera Contributor
  • 633 Views
  • 2 replies
  • 0 helpfuls