How to add the existing field 'Parent Incident' to the incident form (Default view) under the Related Records section and also how to add the Related List 'Incident -> Parent Incident' to the Incident form (Default view) in service now?
Hello. I got 3 checkboxes in a variable set, and i want it only to be available to have 1 selected at a timeMy checkbox names are :check1check2check3 Is this a client script that is needed?
Hi all,Does anyone know what the property "glide.knowman.list.filter" actually does? Like in property description it says-' When showing a list of articles through the Knowledge portal (using the kb_list UI Page), remove articles the user cannot see ...
Run script not working in Workflow - but working in BACKGROUND SCRIPT var sys_id_maintain = current.variables.product_catalog_item;var grAppIns = new GlideRecord('sc_cat_item');grAppIns.addQuery('sys_id', sys_id_maintain);grAppIns.query();//update th...
Hi there, There is custom table which contains following fields:Technology is Choice fieldCourse is selecting field. The same is working in form but it is not working in portal.When selecting Technology courses mapped with that technology should get ...
Hi!How can I insert a template record into the sys_template table via script?Data is coming from a Service Catalog request. I've started but not sure how to proceed to insert template information.var rec = new GlideRecord('sys_template');rec.initiali...
The workflow got struck and showing error as "Transaction cancelled: cancelled by user request"
All services in our catalog are currently enabled to generate Universal Requests and are working as intended. However, when using the "Create Request" UI action from Agent Workspace, the resulting Service Request does not generate a UR. We would lo...
Hi, im trying to export catalog items variables including the question choices so this can be translated in multiple languages by end users. is there an easy way to do this ?
Hi Community, I have created new 13 temporary (Hypercare) groups & moved those to production for support , now they want me to include SLA on these 13 groups Because they want to extract a few reports that is related to the SLA Is it possible? If po...
Hello All we have multiple stockrooms in our organization I would like to create a report that allows me to select specific rooms is this possible?
Dear Team, We have an on-call support and schedule is 8am-5pm.If we received an incident today outside of the support hours (7pm) and no one took the incident, then we will clear the support group on incident form and we will call to the dedicated on...
Hi Everyone ,I am facing issue with UI action "Copy universal request". On Universal Request record if there is any emoji is present that time UI action is not working . and I want even there is emoji is present UI action for coping UR should work .I...
"Secure the script type of fields with fields level access controls which allow only the System Admin users to write on script fields and it will also be applicable to any script type fields that are inherited from extended table"How can i create the...
Hello All I have a field called "Time Worked Category" in the Task table that I automatically cascade to the Task Time Worked entry when submitting. However, I need this script to not cascade is the entry is created directly in the Task Time Worked t...
