How can we create an Query Business Rule?While creation of Business Rules -> Below, after, async & display can be created with the mentioned dropdown. But how can an QBR be created, please suggest. Or am I confused between QBR & before, after, async,...
Hello,Hope everyone is great. I have a problem with Change Velocity and ADO integration.I’m following the documentation regarding this integration. While I was completing the ‘Connect a tool’ playbook in the workspace and, after checking the permissi...
Weird ask, but... once a published Knowledge Block has been checked out and updates made to it, is there a way to make the updated Knowledge Block viewable with the Knowledge Article it has been added to without having to publish the Knowledge Block?
Hi, We are looking at trying to customize our Engagement messenger, we have a few different problems. I see in the JavaScript presented for engagement messenger, that it looks like the Tooltip for the open of the messenger are customizable, but I ca...
I have followed the code for several solutions provided in these forums without success. I am running this from a scoped app but I have checked the Can Delete checkbox on the Attachment table for All Application Scopes. var gr = new GlideRecord('sys_...
Hello, Can anyone please help me out in adding Delegate option under My Profile in Service Portal so the current logged in user can see who is Delegate to his/her profile
Form level validations are not working when I created case from portal.Ex: test field has 3 choices (1,2,3) and when the value is 2 I am populating another field (test2) with ui policy. This is not working when case created from portal but it is work...
Hello,I attached 2 images in the Catalog Item. However, when I receive the email, the images are showing side-by-side. Is it possible to fix the following code to show images one on the top and other at the bottom? Thank you(function runMailScript...
Hi, guys! I need to apply Repair SLA to a long list of tasks that were created this year (+20k records). But we have a scenario:1-Those tasks were created with state = closed complete, and no other update was made. It was created with state = closed ...
Hello In my cataloge Item, I have a mutirow variable who refer to database ci_cmdb_server In my script in Flow Designer Action i'm able to get the value set in the multirow variable but i got to 'hard coded'the table name My question is, how can i ge...
We have experienced some strange behavior as we start using Flow Designer more and more and Workflow Editor less and less (note that we just converted from Tokyo to Vancouver, but this appears to be happening in both versions). When we create new Cat...
Hi All, We are in the process of configuring our first Journey and received a request to add to the Journey overview section of the JNY Journey Detail widget. The ask is to display the number of Tasks for the Assigned To of the LifeCycle Event case. ...
Hello, I need to get a confirmation that this is the best plan for an integration between Servicenow and Microsoft Project Online So the requirement is I need to do a first full load of all the projects inside the company's Microsoft Project Online t...
Is there a way to have a flow produce and error and in turn activate the error handler anytime an approval is "skipped"? The reason for this is that we have a platform with several thousand users and often people will leave a position or change to a ...
Hi Team,I am trying to pass multirow variable set values to list field on the target record but those are not setting the correct values.i am using the record producer script like below. in my target record, u_factory_systems is a list type field wit...
