Problem Task Sub Module is not visible.
Hi everyone, Can anyone please help me why the problem task sub module is not visible to us even though i have installed the problem task related plugin.And our requirement is to get like this: Regards,Mahesh
Forum Posts
Populating CC with Assigned to and logged in user in Workspace
Hi,There is a requirement to create email client template and have the cc populated with current "logged in user" and "assigned to" of the form.But when we put it together as javascript : gs.getUserDisplayName()+" <"+ gs.getUser().getEmail()+">...
ServiceNow JIRA - Integration (BiDirectional)
Greetings. ServiceNow JIRA Bi-Directional integration implementation steps attached in PDF.If it can help anyone's need. Many thanks,Kingstan.
Work order close completing before workflow can complete.
I have a workflow that is set to make certain task based on the prior task going to close complete. The issue is the work order is completing itself because the workflow isnt allowing time for the second task to be made before close completing. Is th...
Autopopulate List Collector Variable
Morning,I have a Variable on a Leaver form that displays a specific model of laptop based on the User entered. The reference qualifier used for this is;javascript:'assigned_to=' + current.variables.leaver_name+'^display_nameLIKEdell INC. lat'; ...
Live Agent allows transfers to agents who are not a part of "ABC group"
Live Agent allows transfers to agents who are not a part of "ABC group" How to connect live agent to only for particular group member only and transfer the chat withing group if any one is not available Please let me know if any one has any solution ...
Resolved! How to relate one RITM created by another in a report
Goal: Given 2 sets of REQ/RITM, where one creates the other, relate them in a report and show the Parent of one of them. Problem (short): REQ/RITM set 1 creates REQ/RITM set 2. Based on set 2, I need to show set 1's Parent, which is an HRC. Alternate...
How to call IRE in integration hub ETL
Hello Experts,I am trying to import the below data to the target table to avoid duplicates I have configured the identification and reconciliation rule. Now my requirement is to call the IRE rule using the integration hub ETL How can I achieve this p...
How to calculate when the last outage was reported for a specific service?
Hi All,I need to create a PA report to show when was the last outage was reported for the specific service (a breakdown on service offering) for that service, I have to get the duration between "End" date and current day/date. I have a script (pa_scr...
Open link in new tab, but focus should be on the current tab
Hi All,I want to open a link in new tab but focus or control should be in current form/tab.how can I achieve this.using below code , focus moved to new tab not stays in current tab.top.window.open(url, '_blank'); in on change client script.Please hel...
How to add Dependent Dropdown's Data in one table for three fields?
How to add Dependent Dropdown's Data in one table for three fields? it it possible
Resolved! Attachment
Service now attachment
How to export attachment file from table to MID server for back up?
I would like to export attachment file (MS Word, PPT, Excel, etc.) from a table to somewhere in MID server for back up.I understand that "Export Set" can be used to easily export records data from ServiceNow to MID server.However, it doesn't seem to ...
The activities of HR Service Delivery (HRSD) Lifecycle Events
Hi,I am conducting an investigation into Lifecycle Events in ServiceNow's HR Service Delivery (HRSD). When creating a Lifecycle Event, I believe one would create an activity set. In essence, the progression of the Lifecycle Event's flow typically req...
Resolved! Add currency variable for catalog item in service catalog
Hi All, How to add currency variable for catalog item in service catalog , do you have any idea how to do that ? field labeltype Preferred phone priceCurrency InputCurrency input field. Euro/Pound Symbol
