We are trying to configure Cascade Filters for our Dashboard reports and wondering how we can access this filter inside Platform Analytics Workspace. The cascading filters are available in the CSM workspace. Our need is to build a dashboard bridging ...
Hi All,We have business rule on one table. when the state of record moved to close, the child related list records has to be canceled. It is working but updated as showing as 'user name' instead of system. How can we set it as 'system'.Thanks in Adva...
Hi, I have created three reports and send to a single mail by using scheduled reports but it is triggered system log> Emails but it will showing State is Ready but issue is that reports is not receiving mail to Gmail inbox.So Can you please help on i...
Hi, How can we stop sending notifications to users when the incident ticket short description starts with '[Phishing EMAIL]" ?Is there any way stop the notifications? Thanks
Hello ExpertsI am trying to figure out the proper field type to manage email addresses for CC.I am thinking of reading that field from the flow and registering multiple recorded email addresses to cc and send emails. I can't find any email type in th...
How the conflicts in workspace will look like in the back<-in the back<-workspace dont show nothing from layout is the same in the back and workspace please help
Hi all,I have a requirement to enable linking of KB article from Problems > On the native UI > SOW view I have added that through the list control and "Edit" is visible and able to link KB to Problem on the related list from there, however > same rec...
I have a field in change form, whenever i paste data from excel in it, it shows this dialog box, with blue button, and text not visible. From where can i change this?
Hi All, I have a urgent requirement Regrading Service portal, When a user submits a Service Request it opens up the RITM record, not the REQ record When I "Submit" a Service catalog item on service Portal, the request page (sc_request) opens.I would...
Hi All,I want to generate pdf from custom table fields I am using sn_pdfgeneratorutils.PDFGenerationAPI and I am working on the scoped application.I tested sample code from docs in a fixed script, and it worked fine but when I try to use it in UI act...
Hi Team,Hope you are doing good. I need your help in following issue.How do I disable My Case Tasks option from "My list filters" widget?
Can help me @Vasantharajan N @shloke04 Need to add a PDF form link on the Catalog item on Service Portal. As when the user select a option from drop down list a PDF form link should get populate. Once User click on the link then PDF form should get ...
Hello,I have a notification which has content as below: Ask is to create a button in red color with text as 'start survey' on the button. And once a user clicks on the link it will redirect to the survey page. As of now the word 'Customer Satisfacti...
Requirement is:In incident form, when priority changes to 1-critical, the description should set to "this is a critical incident".
Hi,We are looking for integration between Microsoft Viva Connections card and ServiceNow.The requirement is like, users can either report an new ServiceNow Incident or check on the status of their opened ServiceNow Incident via a MS Viva Connections ...
