How to Develop a script for merging CIs
How to Develop a script that checks for duplicate CIs based on specific attributes and automatically merges them into a single CI.can anyone help me out.Thanks
Forum Posts
How to get the time in along with the date in glide duration in the business rule.
Hi,There is a business rule written on "sn_vul_vulnerable_item" table to calculate the business days. Below is the script for the same.It is an onBefore business rule. Currently it is calculating the target date only based on the field "last_opened_d...
How to Override Choice List value in Dictionary overrides?
HiI am creating a dictionary override for 'Priority' field from 'task' table to 'Defect' table. Priority field is a dropdown field with --None-- and i want to have priority field in defect table without --None--. I cannot find the way how to change d...
Using a Record producer to create a Knowledge Article
I have been tasked with creating a record producer that will allow a user to create a knowledge article. I have run into a few issues that I cannot find info on. Also i am very new to scripting and have not been that great at it so far. 1. I have an ...
Resolved! End date is greater than OR equal to the start date
End date is greater than OR equal to the Start date, I have used below script its not working for Equal function.only working on the greater than function. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '...
Dynamically set user time zone
Hi all, We are trying to automatically set time zones for users based on where they logged in from. For example, the system default is America/Los_Angeles but if the user logged in from New York, we would want the time zone to automatically change to...
Resolved! Transform Map - Update CI's that match on Serial Number and are in status=Ready
Hey all. I've got a Transform Map setup to update CI's, I've done coalesce on serial_number and I also have a onBefore Transform Script to only update CI's that are in status=Ready. (function runTransformScript(source, map, log, target /*undefined on...
Creation of Emergency Change from Incident.
Hi All,I need to create develop a mechanism to create Emergency Change from Incident.There are certain conditions which will trigger the creation of Emergency change in the incident portal. The option will come if these conditions will be there. Inci...
How to make a comment in knowledge article as mandatory, when the rating is lower than 2 star
Hi All, I had a requirement to make the "add your comment " as mandatory when the knowledge article is rated less then 2 star in portal.Is this possible to do? Anyone can help me on this
Resolved! How to read content of a DOC file
Hi,Our need is to read content present in a Word attachment attached to a record and update the 'Comment' field with the content present in the Word attachment. The attachment may include images, the 'Comment' field is a HTML type field. If this requ...
What is the meaning of StatusCode 500 in integration
I have done one servicenow to servicenow integration.When i am updating the worknote in my side instance then it should send those to another instase but i checked getting update status code as 500, please suggest why ib am getting that. Below is my ...
Resolved! Usecases
Question :-Please explain two use case each one the mentioned in following .Glide system API along with script.Glide Aggregate API along with script.GlideDialogWindowOnChange() client script Vs. UI policyCatalog UI PoliciesAfter and async Business Ru...
Need to trigger notification like a reminder to catalog variable users .
Hi Experts, We have to trigger Notification like a reminder to catalog variable users just a day before the variable To Date . I tried using event registry but it is not working. Can I ask for any other or simple approach to achieve it . Thanks in A...
Configure function field- Script
Hi All,Is there any way to include script to Configure function field of Report?Thnks!
Resolved! Custom popup box in Agent Workspace
Hi Guys, I have a client script for UI16 which displays a popup box to confirm an action. I am using Glidemodal for this and this works fine. However, this doesnt work in Agent Workspace, so how can I create a custom modal popup in Agent Workspace t...
