Hi Everybody, We have recently upgraded to Vancouver Version and we see that the Work notes is visible to the end user for the Workplace Cases & Incidents. Can anyone help us with this issue please ?
Hi Everyone, I was working on the Checklist on the Contextual Sidebar, I enabled the Edit mode on the Checkbox Item, but unable to save it. How can I update/create items on the checklist item thru checkbox edit mode?
Hi,How can I increase the update process of the Timing fields in task_sla record. I notice that the system update them automatically but with gaps between update to update. I want that for everytime that I refresh the page I will see the new update. ...
I have an integration that is being set up the is requires the syncing of comments. It works perfectly fine using the classic record view but it inconsistent when using the Service Operations Workspace to add comments.I have tried using a flow/busine...
Hello, I need 1 help. I do have Powershell Script to create Active Directory account, so I create 'activity designer' and embed the Powershell script there. The output is set as 'Direct'. So far, the Powershell Script works well, it could create Act...
I have created a database view by combining task_ci and cmdb_ci. I have built a report on this view.I'm able to get task sys id directly but when i tried getting sys id of CI's from cmdb_ci table its not populating.Servicenow support team suggested t...
Hi,I have done an outbound integration.If i try to create a incident record iin one instance a record in another is supposed to create on demo table. the fields need to auto populate in demo table are short description and description as field 1 and...
What is the name of the schedule job that updates the Timing's field in task_sla table ?
Hello there, I have this activity log that is added after a group approval is generated for a record.I've tried finding the source of it, and figured out that it might be done using Business Rules on the approval table.I couldn't find the source of i...
I have a field Resolution Subcode choice list values on incident related list and want to populate based upon category Choice list value.Another point is "Resolution Subcode choice field values" has dependency on another field "Resolution" on relate...
I want to make a business rule in sys_user table so in user table there is a field named city so when I select city country code automatically set and this country code data fetch from cmn_location table
I have 2 tables Risk and Controls; I have a requirement to get MAX value from all the risks that are added to a control and populate it on control.Example - I have a field "max rating" in control table. If there are 4 risks that are added to the cont...
Hi All,I am new to widgets and portals and requirement is to Create a Header called "My Journey" and on click of that Its showuld open my request page but it should should only 1 case from sn_hr_le_case table and filter will be only for specific HR S...
Hello Everyone,My Incident form contains a Related Link "Add Multiple Observables" so when users click "Add Multiple Observables", a window will pop up to enter a phrase. It works fine, but I also want to add the same Popup window when my analysts c...
Hi TeamGreetings..Implementing the Nowmobile app but OOB only seeing the req/ritm approval so far. tried customizing adding new approvals for Change & custom table approvals but its not working as many dropdown field not working in function/data item...
