Hi,i have build a flow that will add additional comments to an incident, based on the latest text of an email. However it is adding the comments as the "System" user. Is there a way to make this update as the sender of the email.EG:Here is the flow:
Can some please explain with theseincident with Noneincident with *incident with Short description (Any Field)
Hi I am planning to use REST API for service catalog in C# and facing below issue while testing. Please help me to fix this issue -To test I navigated to "REST API Explorer" in service now. While testing Add Item To Cart (POST) call fails. Plea...
Hi Team ServiceNow, I am Shubham and wanted to learn and grow my carrier in ServiceNow. I have no idea how to go ahead, which NowLearning course shoud i follow and all. Need a proper guidance on beginner should start or kind of a Roadmap. Thanks you ...
Is it possible to add Approvers to receive SLA Warning OOTB notification in task_sla table ? or do we need to create a new notification with [sysapproval_approver] to trigger emails to the approvers of HR case ?
If Inc changes to resolved state then wait for 2 days after that if still in resolved state , send a mail notification to caller for reminder close the incident - this works fine The challenge here is , if Inc changes to resolved then one flow exec...
Please explain thisIncident with NoneIncident with *Incident with Short Description
Hi,@Ankur Bawiskar @Community Alums @Ratnakar I have a scenario when 'State' is 'InProgress' for 10days , scheduled job should trigger notification to team. I have created four custom True/False fields in the table i.e. Follow-up 1, Follow-up 2, Foll...
Hi,Im trying to add info Message using onLoad client script. this is the desired message:Hi, a change has been made CHG004007, please be aware.When the user click on the change number he needs to be redirected to the change.How can I achieve that?
Hello experts,I am new to HAM. anyone, please guide me on the use of the Allow pre-allocation field on the Model category creation form. with real-world examples. thanks in advance.
Dear developers,I am trying to interpret the following URL, which is from the navigator when I am trying to find a name in reference field on [rm_story] form, referencing to table [sys_user] (please refer to attached picture for better explanation): ...
Hello, I am working on an automation process where inputs given in a catalog items are verified and they are used to create a pdf file and send it as an attachment in the notifications. I have created a workflow to get all the variables and trying t...
Hi all, I have a requirement hide the variables field in RITM based on before created date and If Select Application from the list(this is variable in the catalog item) is Foxit PDFEditor. example: which RITM are created before 4-Nov-2023.Note: In RI...
1) Where Flow Designer can be used:Flow - Inbound Email ActionSubflow - Scripted Rest APIFlow - After / Async Business RuleFlow / Subflow - Workflow replacementFlow - Scheduled Job (up to certain extend)Subflow - As a function on any Server- Side Sc...
Trying to use the REST API to create service catalog items and receiving this response: Security constraints prevent ordering of Item Here is the Request: POST https://<instance-name>/api/sn_sc/servicecatalog/items/3Dbbc694f8db8033403242f9baae9619dc/...
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