Hi Folks, I am trying to understand how the sla business elapsed time is calculated . I observed for some cases when the pause conditions are satisfied the sla goes to pause stage and business elapsed time stops ticking . but in other cases I observe...
Hi All,I have a requirement, where i have created a script include and i need to call this script include in a schedule job which runs periodically and when script include returns true i need to trigger notification i.e call a event in schedule job.B...
Hi,I am looking for table that get me the custom fields I added for user . Please not that I added the custom field by clicking "configure --> Form Design" from an user page.Please share how we need to construct the API request along with any sys_pa...
I am having difficulty trying to figure out why only 5 rows of a multi-row variable set show on our requested items after submission when the requester can put in up to 50 rows. Upon submission only five rows are visible and it is not possible to scr...
Hi All, I have a column EmailTo which contains comma separated emailids. I want to separate them in to an array of email ids and loop them through for loop. I tried creating an flow variable and used split string function but it is not taken by for ...
When the user account is Locked in user table and if that user tries to send an email to any specific email address then user should an get an email stating that your account is locked. on user table before insert and update please verify my code a...
Hi, We have existing dashboard in the Agent Workspace. We wanted to edit the filter of the Dashboard but we do not know where to find it. I already checked the UI builder but couldn't find where to set the filter. Could you please help me? Thank you ...
Hello,I'm attempting to create a user criteria based on value of a custom field we have on our customer_account table. If the field (u_remote_access_active) on the customer account is checked (true), then the user criteria should evaluate as true.I'm...
Hello,My sanity is slipping, so I'm hoping I can be pointed in the right direction: I'm looking to transfer records from a global app to a scoped version of the same app. Both apps have the same columns. In the scoped version, the documents will be r...
Hello All,I have written one script to show only operation status CI for the non-admin role.first, I tried with the before query so it's showing me 2000 records for operational Ci and when I tried with the after query I got 2000 records.I have doubt ...
Hi,I have a sequence of checkboxes and I am asked to have a single line text if one of the checkboxes is selected. Now, it is displaying 'options'. Is there any solution to it? I can't even use label. Kindly help. RegardsSuman P.
How to create a email record using .eml file attachment or retrieve .eml file content in ServiceNow using MailParser() package or anyother available methods..Please advise. Thanks,Sumanth Bolle
Hello I'm trying to perform a simple test to understand the operation() method of the GlideRecord Server Scoped object in my PDI. According to the documentation this method would be used to identify if the GlideRecord object is suffering an "insert",...
Hi, One of my clients is having a issue with SSO redirections. I'm hoping that you guys can help me. Version is Paris, SSO is Azure. Reproducing the issue: 1- User clicks or enters a url for example : https://instance.service-now.com/hrone?id=ticket...
Hello,I am trying to run a test suite in 2 different browsers on parallel, and found this article.https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/auto-test-framework/concept/parallel-testing.html but didn't much help....
