Hello, We have created new Relative Duration in SLA definition in that we want to calculate a duration for (Change Request Plan start date- Change Request Plan start date) +8 hr.We write below code in Relative duration in field 'script' but it is not...
Hi All, i Need a case to be created in the case table when i send an email to servicenow , once user sends an email example email zxy@example.comthe case should be created in servicenow.could you please suggest how can we achieve this in service now...
Hi Team , My Requirement is to make attachment mandatory for SCTASK based Following conditions. Please let me know how to achieve this using the OOB configuration . It should a ( LAPTOP ) catalog item .Short description contains keywords ( Access ...
We are trying to integrate ServiceNow with Azure ADF. When they try to get the data from ServiceNow, the connector is breaking down the query into chunks of 300, because of this the data transfer is taking more time. Is there any possibility increase...
The state field should show If answer to all Yes/No questions is "Yes" set to Closed completeElse set to Work in Progress and clear Assigned to and the assigned to field If answer to all Yes/No questions is "Yes" set to the user submitting the record...
how do i populate employee name in email notification form employee id.Can anyone suggest a solution? Thanks in advance.
I am missing some fields while creating report by using count Distinct aggregator , example fields Request ID, account number in such way what is the reason and how to fix it , please help me any one on this issue , Thank you
Hello DevsI am currently working on a requirement in which it has been stated that we need to make Field1 and Field2 mandatory on the basis of condition.Condition is : When Field1(WHich is a choice field) is not empty and Field2 is empty it should ma...
My story requirement is : Implemented successfully if the open demand tasks for the demand are deleted when the demand is resetted to draft, deferred or closed. All related demand tasks should be deleted when the demand state changes to draft, deferr...
I'm planning to replace the Microsoft AD Spoke with the Microsoft Active Directory v2 Spoke, is there an easy way to identify where a particular spoke is use, or do I have to manually review each Flow and Subflow to find this?
I created a script in workflow to delete image in "Picture" field on catalog item. Script deleted the attachment .But the image still shows up on the form. var gr2 = new GlideRecord('sys_attachment'); gr2.addEncodedQuery('table_name=ZZ_YYsc_cat...
Hi, I am communicating the servicenow Service Catalog Tasks (sc_task) table from Excel VBA 2019 through REST API. Everything works fine except one issue. I want to show only the TASKS is "active" and the state is "Open". On the servicenow webpage it ...
Hi,I want to get the value of the "Select the software/system" and fill a field in the form of the RITM with this value.
Hello , I have an problem when after my test script in my custom action to convert a variable which is a boolean into the outputs variable table ? How to do it ? Screenshot with code: screenshot with the test result:
Hi, We have requirement in which on a form there is a list collector field called 'policy' referencing to another table. In that reference table there is a 'info required' field which is a true/false . We need show/hide another field 'MNP info' on ...
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