Noticed something this morning in Catalog Builder (Vancouver).I created a new single line container: I submitted it, saved the item, and then went back to edit the title: There's no where on the container to edit the name. As admin, I can go in the i...
I'm having some trouble with one of my reports. The report is looking at the incident table for incidents where the state is one of "On Hold", "Resolved", "Closed", or "Canceled", but I'm not seeing "Resolved" in the chart. How can I fix this?
I found the below script on different Community postings that checks to see if a Catalog Item request has an attachment. I modified the "if" to match my variable so it checks that the Request Type variable is "Report Submission". When I submit a te...
I want to create the link of case number in flow designer, like i am attaching the screenshot which is for incidents, same i want to configure for Case, Can some please guide me
helloi need a script in incident form for choosing specific choice in category field then it will filter out those ritm numbers as choice list in that requested item field which have two specific catalog item
Hi! When create an RITM, an email is sent out and an approval is requested. According to the logs, the email is sent correctly but it is not showing in the notes. Does someone know why? and how to fix it?
Can someone please let me know the steps involved on how to create a Service portal from scratch to show only a record producer for a custom-scoped application?
We have configured language translation for short description and description fields on incident form.Translation feature is working for the users with Admin role and not working for users with ITIL role or non-admin users Please help to fix this iss...
I have been asked in an interview how I could add a role to 2000 groups at a time. Can anyone answer me the possible way of doing that??
Hello, I'm having an item variable that needs to be hidden on Catalog form, RITM and SCTASK levels but displayed under the tab of Addition Details in Portal. However, its visibility is controlled by the value of another variable. Is there any suggest...
I want to create a metric on Projects table that should show the different states and the duration the Project goes through. I see a similar metric on Incident table "Incident State Duration". I created a similar one but it doesn't give any records i...
Hello all, I have uploaded a document in my local machine and i had the upload X.509 Certificate, but now how can i upload the product? all i want one application
I have created an Inbound action on incident table. I want that once the condition meets and this inbound action run, no other should run after that. So I checked stop processing. Issue: 1. If I check stop processing then the email log shows the corr...
Hi, I have a table called frame work rules, in the table two fields is there:1.hide Catalog item description(This is Check Box type field)2.Catalogue Item(This is reference field from sc_cat_item)My requirement is: When ever I will make the Check...
What exactly is the use of 'Run script' in a transform map? I am not looking for definition, but need some use case scenarios to understand the actual use of it. I have seen few posts like this - https://www.servicenow.com/community/developer-forum/...
