HiI am loading data to a table(name: OLA score) using Transform map.OLA score table has a dot walked field in its list view called "Function name" which is a reference field.When I try to map using mapping assist, the "function name" field doesn't sh...
Dear all,I have an issue when creating a request record and RITM when using sn_sc.CartJS()var cart = new sn_sc.CartJS();var newItem = cart.addToCart({"sysparm_id": "017594ae0ff25b00a919f68ce1050e04","sysparm_quantity": "1","sysparm_requested_for": "a...
We have requirement, when we RITM state changes to Close Complete/Incomplete/skipped the its related service catalog task should also close. For that i wrote the below business rule but is is not working, can someone please assist? var gr = new Gli...
Hi, It looks like the values stored in a flow are static which is causing my flow to not execute as intended. What i'm looking to achieve is the generation of sc_task records dependent on the state value. I.e. in the scenario below, find the record i...
I have a script that is looking for users who have been granted an ITIL licence for more than 45 days, but have either not logged in for 45 days, or have never logged in. There are a couple of exceptions to cater for, but users satisfying these cond...
We need to insert a record in a table through a workflow. While using Glide Record, the record is getting inserted, but the 'created by' field is getting set to the person triggering the workflow. We need to set the 'created by' field as a service ac...
Hi, Can we get all the latest updated users from Azure AD Portal user management to ServiceNow through Rest message.If yes can you please help.. Thanks,Asish
Hello,We want to clone our PROD instance into our DEV instance, and we are currently using App Engine Studio (AES) in DEV. We don't have AES installed in PROD and wanted to know if there is a way to tell ServiceNow that we want to retain our installe...
I have created a group "Problem Task" and also created a user "Problem Task User" and I have added this user to that group and assigned a "problem_task_analyst" role to "Problem Task" group.But when I imperosnated "Problem Task User" to work on Probl...
Hello Experts, There is an out of the box table extended from a task table. I am trying to override the assignment group field, but don’t see the table in the list for selection. Am I missing something? Please suggest.
I have a catalog item with 2 fields 'change request ID' and 'state of change request' . I have to fetch the state of change request based on change request ID. I have written onChange client script for this but it is not working properly. function on...
My acl script some line is not working as expected. can I check using gs.info or gs.log? or anything else
Hello everybody:When I want to use Set Component Values (Custom UI) in ATF to capture field fill data, the runtime finds that the values can be set, but then they disappear and the result is 0. What's the reason? Do any of you know? My Settings are l...
Hi, When you create a New Function Field in a report, what table are these definitions stored in? Cheers
Hi All , I have a requirement that in Change form in the related list Ui actions button 'new' and 'Edit' should not be visible in Authorize, Scheduled ,implement ,review and closed stage. Please suggest how to achieve this. In all below related li...
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