Hello In our current change request process, when a new CR is created, the user is required to complete a Risk Assessment of which if risk is high, then a check box called hotwash is checked. Let's say there are 3 approvers and all 3 approvers have t...
I have added a custom widget in the Service Portal incident page.I want to make the widget non editable when the incident state is "resolved" or "closed".Could you please tell how can i achieve this.Please find the below widget script. HTML <div clas...
Hi,In the custom pdf one sections should be displayed in a new page. i have used <div class="pageBreak"></div> but this syntax is not working. Can someone help me on this.Thanks,Priyanka
Hi, I can see this question has been asked a few times before but I can't find a solution for my issue. I've created a transform map to load the value of a newly created attribute on the sys_user table. When I run the transform map I get a unique key...
We have a requirement to be able to receive an automated email from another ServiceNow instance to our own. Currently, this is filtered out due to the OOTB box email filter rules for email headers. Namely, the conditions Header CONTAINS 'Auto-Submitt...
Hey all, I'm having a few difficulties checking for attachments, checking the attachments name for special characters, and checking for multiple instances of file extensions. We need to check for this due a process we have that errors out if the file...
HI Team, In catalog item I have variable called Manager. If I select my manager in that reference field(user table), below that I have another reference field(user table), in that reference field it needs to show only my name. Can anyone help me wit...
Hi All,Please help me on below issueHow to validate UI Page value in Onsubmit OnSubmit:function onSubmit() {if (g_form.getActionName() == "resolve_incident") {var gm = new GlideModal('confirm_changes');gm.setTitle('Confirm');gm.setWidth(400);gm.rend...
We are implementing Security operations and am finding that we constantly are having to switch between scopes all the time, and sometimes 5 or more. Sec Ops has in its scope..- Security Incident Response- Security Incident Response UI- Service Order ...
Hello,I have 2 fields in the kb form to get statistics value of KB title and Article. Can someone help me on this?
Hi Team, While creating HR case short description value set with HR service (as per OOB) from native view.But one of our client instance, short description value missing while creating HR case from the native view. Please suggest how can we fix this ...
Under demand management I am able to take an assessment. I use Set Component Values (Custom UI) to set the components. My questions are recorded but not the Number <input> If I add a value manually and then run the test I get error below. FAILURE: Un...
Hello! I have a requirement to display an existing report (type list) in the mobile app.As far as I know, we can display chart reports in mobile app. It there a way to display other types? Thank you,Elena
hii i need to do variable substitution my http query parameter name is enclave_name and my variable name is enclave_name..if i give any value in script restMessage.setStringParameterNoEscape('enclave_name', 'tes123');mannually its working fine iam ...
Is it possible to allow Emails displayed on the Incident activity UI Formatter to be automatically expanded when an Incident is opened? As we give most of our caller updated via the email button, it would be useful for our analysts to be able to see ...
