After enabling the new Service Portal - Service Catalog v2 plugin and setting up the SC Catalog Item widget on our sc_cat_item page record producers no longer will redirect as expected. I've tried both the Catalog Home and Generated record options in...
I've got a question regarding reports and I can't figure out how to solve thisWhat they want is the followingA report that show all incidents last 6 months that has been assigned to "Group A" and "Group B".They want the result to be shown in a list a...
Hey All, I have a business rule that triggers on the creation or update of the incident table. In the business rule I make a REST request and I would like to update the incident with some info from the REST response. The trouble is when I update the ...
Hi All,I have created surveys in "Survey Management" few days back, but now i have the requirement of adding some more qustion.So, i added those questions, now when i take survey via the URl, it does not show newly added questions.Did anyone faced th...
This is regarding Use case to Integrate ServiceNow with Automation Anywhere v11 (RPA Tool). About Use case: An user ticket gets assigned to ServiceNow, based on ticket details ServiceNow must Trigger an API, which in turn would start a respective BO...
I am trying to apply two field styles on the incident Number field.Below are the 2 field styles:1.If state is In Progress , field style used is "text-align:right"2.If Priority is P1 , field style used is "background-image: url('myIcon.gif');"So when ...
Hi All,I have 'string' type field on my field. This field holds the value of groups from group table. Now I have to push these values to a different field type 'list'. I am trying to pass these values from string field to server side. Glide record gr...
hi i have one email notification in which i want to add approve / reject button instead of link like if i click on approve it should automatically approve the ritm how to achieve this thanks in advance!!
Hi,I have a mobile phone purchase catalog item, that has a workflow behind it for approvals etc. In the workflow I have a "Run Script" step that basically changes the state of the current record, but also adds "Additional Comments" to the record, t...
This code is not validating any email addresses after the first one. Any help would be appreciated!function onChange(control, oldValue, newValue, isLoading, isTemplate){ var err_field = control.id; var err_flag = 'false'; var err_message = 'Inv...
I am receiving an inbound action that contains a user email address, How do i then query the user table for the Users Full name and User ID based on just the email address?
Hi, Can anyone help me how to use spModal to open a record producer inside a record producer. Here is the whole requirement. I have record producer with a button "Add locations". When a user clicks on the button currently it redirects to a different...
Hey all,I am currently working on a ServiceNow Application for our COVID testing site that will allow them to create a database for the testing registrations. (We're not storing results, the purpose of this is to make reporting easier and to have a ...
Hello We have state field readonly on regular view on incidents but when using incidents we want to make that not readlony in agent workspace, I can achieve this by changing the UI type via client script , but is there any other way ? like creating t...
Hi , I have created a business rule to replace a line in the Description field with empty space . It is working and that line is replaced with blank space . Now I want to remove this white space and move Up the line below it . Please guide how to ac...
