There just doesn't appear to be a lot of details out there as i search, but i'm building a custom table with record producers in the Service Portal (Jakarta instance) where i need to capture the signature of a "resident" who is an individual that wil...
Hi, I have a requirement to send email in BCC. I have business rule which query user table and fetch all email ID's and saved it as a comma separate text. As of now It's working fine but all email going on To. I want to send all email in BCC instea...
Hello! The objective of my script below is to get the Description field of the SCTASK from the RITM table. If there are more than one SCTASK for the RITM, it would get the value of the ITEM field. var gr = new GlideRecord('sc_task'); gr.addQuery('req...
Hi I have to validate IP address and format should be like this 123.23.23.34 how can I validate it by using RegEx. Thanks Saurabh
I am creating a list of useful JavaScript methods to accomplish multiple tasks in ServiceNow. Those methods that should be unforgettable and kept handy to use in any scripting area of ServiceNow.Just today while working with date fields and inbound r...
Hello All, I need to load data from .CSV file to database using Transform Map viva email attachment. Problem is when Transform Map is running is giving the error: Unable to resolve target record, coalesce values not present: u_name. I have tested usi...
Background I am working on a solution to download a file (a word doc) from a remote FTP server and attach it to a record in ServiceNow. After much searching I have concluded that the functionality to download from FTP does exist in the OOTB processor...
Good morning developers, I have a quick question about Flow Designer. I created a Catalog Item that once the user clicks submit, the Parent Record is created, along with two child tasks that are going to two different departments. My problem is that ...
I have kind of a tricky situation. I have a Catalog Item that when submitted (from the Service Portal), automatically creates and pre-populates a MRVS. Then, via the workflow, a Task is assigned to a particular team to complete the filling out of t...
Hi All, 1)I am facing issue with Tags in a report which is scheduled for a user. Although tags value is visible when user is creating a report and running it in ServiceNow. But, when a report is scheduled and user get that report via email, if user o...
Hello All, I would need your help in developing one functionality to export the data to word format.Like we have pdf and XML export,I would like to do in word. Could you please suggest if anyone has developed it before?Thanks in advance.
Hi All, In the Service Portal form user want to submit or save the form even mandatory fields are not filled. Please help me with how to achieve this scenario .? Thanks Ramesh R
I'm querying sys_audit using GlideRecord in a background script and wish to retrieve the display values of the sys_audit.oldvalue and newvalue fields, for selected columns. e.g. if the tablename is 'incident' and 'fieldname' = 'state, the oldvalue f...
I'm fetching custom table record using SOAP message and calling it form scheduled script. It runs every 3 days and update/insert record in custom table which is having only 100-150 records. Now most of the records don't get changed frequently is sour...
Hi All, We are trying to use the server side service portal function $sp.getFields for table the is part of scoped application. This function usually return JSON of specified fields with field name and value. when trying to use it for table that is ...