We are trying to figure out why HR Admins are unable to delete multiple HR Case records from the list view using the "Actions on selected rows..." drop-down list. They can delete a record if they are in it, just not multiple. The role is on the "Dele...
Hello Community, What I'm trying to achieve is to make a variable set and its variables public for users on a record producer.I managed to make the pages, categories, record producer, and producer variables public but when it comes to variable sets i...
Good day! In the incident form, I have UI macro beside the caller name. The UI macro serves as an identifier to show if the caller is a member of a specific group. When hovering the mouse over the icon, I need to show the group name. When populating ...
Can anyone please tell me why I'm getting "Error: o,Detail: Unexpected token: o" this error for below code? here privilaged_user is a Array.Object privilaged_user = [ { "privileged_user_account_name" : "s5gb78e7rgt5a95070e322fatg9619kl", "privileged...
I have a script include where I am assigning a name to server before it gets to vRA for provisioning. I want to do a DNS lookup to see if a host with that name already exists or not. If not existing then only wants to move forward with provisioning a...
we have updated schedule in sla definition by modifying holidays. after this some slas had breached. what is the root cause for this? As per my knowledge new changes will effect for newly created tickets.
Hi, Apologies if this is a simple issue, I am just beginning my developer journey! I am trying to create a client script that will update a custom customer approvers field (list type) with users of the assignment group "ACME Change Approvers" when th...
Hi All, How can I pic the first value in list collector field in Flow designer. I have one Model, it has multiple model categories. Here for each model category there is a group to send for approval. If am updating any field in this model it has to s...
Hello All, I have created a newCI-Location relationship table where there are two fields 1. Application Field (From Table "cmdb_ci")2. Location Field (From Table "cmn_location") I have also created a many to many to many relationship table between th...
Due to business requirements, we are trying to extend security access on a system table. To do this, we are creating a separate role that will be used for a limited number of people. We require this role to have access to create, write, and read pe...
Hello All, I need your help to understand one issue which we are facing recetaly:- we are getting Xcel files attached to incident via a Mulesoft in servicenow. But when we download those file and try to open them in servicenow we are facing below err...
I am working on a UI Page that has two input fields for Fiscal Year and Quarter. From those values, I need to run a script to create child records to a table for a data call. I don't know how to get the call to initiate after the user enters the valu...
What's the deal with Switch case logic in servicenow script? my switch logic was working fine client script but same switch case didn't work in script include. Below code worked fine with if-else but not with switch case -_- I did some search on comm...
Hi, With 'created or updated' trigger and run trigger as 'only if not currently running', once a flow is triggered and moves into 'wait for duration of time after' state (waiting for start date) , Now if record is updated e.g. start date is updated,...
