How to configure announcement in service portal for scoped application
How to display notification to educate the users in service portal for scoped application.
Forum Posts
Resolved! Business Rule with Catalog Task Table has undefined Variables upon submission via Service Portal
(function executeRule(current, previous /*null when async*/ ) { gs.print(current.variables.u_software_name); // this prints undefined. })(current, previous); I have catalog item which has a sub catalog task, the workflow of the catalog item add u...
In simple list widget filter is not working
Hi All,I have add one Widget called simple list in service portal in witch I have added my custom table. now I want to add filter condition like created by is dynamic. for that in custom table I have already added one condition like created by is jav...
Resolved! Can we move Global update set to custom update set ?
Hi Team ,we are capture the changes in global update set ,now requirement changes and client asking us to capture in custom application scope So is it possible to move the global update set changes to custom scope automatically or we have to recaptu...
Resolved! Validation regex for using in client script
Hi,How to validate a field which should accept only numbers with separators or decimals.Eg: it should be like 0,00 or 0.00Can someone help in the validation regex for this requirement. Thanks in advance!
Resolved! How to limit string to specific values
Hi, I have the field 'name' of type string in my catalog item. I need to write on change client script on this field.The user can type only these combination of characters: 1) small english letters2) numbers3) he can use only the special symbol '-' ...
Resolved! on Before Insert Business Rule problem
I have an on Before insert BR on the incident table that suppose to populate the assignment group field. Even though Im getting the log 'TRUE', the assignment group is not populated and instead Im getting an empty value inside the assignment group fi...
Advanced Work Assignment - Agent Chat
Hello, This is quite confusing for me and would appreciate if anyone responds. Scenario is we have two support groups.1. Customer Support Group 2. Employee Support GroupChat will be routed based on the user who initiated a chat, right? Initially an i...
State update between RITM and Task.
Hi All,I have a requirement when the catalog task state should be updated with the RITM state. Below is the scenario. One RITM has two parallel tasks. One task is pending customer action and another one is a work in progress. I need to update the RIT...
Work notes is not updating in UI action in server-side script.
Hi,I have a requirement to create a UI action in problem table i.e., Cancel ButtonIf user Click on cancel button, then problem record should closed and problem task which is associated with current problem should closed. Cancel reason should updated ...
Expand and Collapse button in Container for Record producer
I used record producer for one of the catalog item in CSM. In record producer I created 2 containers. When I click on Preview item I am able to see the Expand and collapse buttons on Containers. Once I do the same in service portal it is not visible....
Restricting visibility of UI Macro based on roles
Hi, does anyone know how to restrict the visibility of a UI Macro - for example the user_show_incidents that comes out of the box? I want to make this available only to users with itil role so it is not visible to self-service users.There is somethin...
Resolved! Make a Reference value depend on a List Choice value
Hi,I have a table Company(core_company) which has 2 fields Name(name,type : String) and Area(u_area, type : Choice). In Area there are 10 values(or more).For example, when Area = Russia, there will be 3 Name(A,B,C); Area = Japan will have 3 Name(C,D,...
How to restrict user to select only 3days from date of request?
I have date field in catalog item, i need to restrict user to select only any of the date within 3 days from date of request.And also wish to restrict user in selecting previous date from current date. Thanks in Advance
Redirect login_cpw? to custom page
Hi all,As our requirements we need to create custom page instead of login_cpw.I need solution for any time system throw user to this page - redirect it to my custom page.I see this solution Using different password change page after login but- i want...
