Hello all,Requirement is to archive data after some years and then delete the data after archiving for some years. I have checked how archival of records is done in servicenow but that is for a complete record and only one archival rule can be used o...
I was hoping someone could be my 2nd pair of eyes and point out my error. Ill provide the code to business rule below, when the business rule triggers its providing this error in the log. 'Unable to retrieve room type record for booking undefined' f...
when an incident is on hold and awaiting user info system shall try to send an follow up email to user if not responded for each day for 3 daysThe follow up shall start after 48 days of state is set to onhold ,if the incident moves back to inprogress...
Hi Team,We have a string field on User Table 'Client geography' and we want to use that field in catalog item variable to show all Client geography. but don't want to show empty value in the list so using a reference qualifier to hide the empty optio...
Hello Folks, I am trying to create some records using transform map. But while uploading a excel file using load data i am getting below message "It looks like the webpage at https://instance_name.service-now.com/sys_import.do might be having issues,...
Hi All,Can anyone please help us to show the catalog item short description on portal level. Requirement:Currently search results on the portal only include the catalog item name. The short description needs to be included to provide a better user ex...
Hello all,I created a new application and we would like to communicate to the end users via emails (mass emails required!!)Requirement is to send bulk emails from List view of records after filtering the records to the ones we want the email to be se...
Hi All, Please let me know how to remove Quick links From Categories box in service portal. Thanks & RegardsK
Hi Team, In one of the dashboard the add widgets and configuration icon is not visible to edit the dashboard. Only share option is showing. Please help with any idea or solutions? Thanks,Dipika
Hi Developers, I have the objective to dynamically add options on the catalog item select box variable when a particular check box has been checked. In an attempt to achieve this objective, I have created a catalog client script (please see below):fu...
Hi AllGood morningThe use case is to create a new label as "Optional Hardware" Under this label add a check box as "Laptop" and "desktop" in "Standard Laptop" to maintain items the same as "Optional Software" as shown below.I tried to implement this ...
Hi All,I have a requirement, based on the type selection I need to auto populate due date 2 hours from current date/time using client script How to do it please any one help me.Thanks in advance!
Hi all,With the new service portal g_form.getOptions is not working and using g_form.getValue will return the value and not the display value which is a string.GetOption is not handle by the portalHas anyone an idea or alterntive?Regs,Lô Mouhamadou
I need to download attachments from the attachment table [sys_attachment] with a filter. There was an old way using processors but they are no longer available. I searched that rest api is another option but you can only get json file with download l...
