Resolved! The case is not automatically assigned to a member of the group
When the assignment group in a case form is changed, the case is not assigned automatically to a member of the changed assignment group. How to resolve this issue
Forum Posts
Resolved! Reference qual condition scripting for Flow Designer
Hi all, appreciate if someone could share with me how to script a reference qual condition in Flow Designer.Background:1. I have a Flow Designer that will create 5 variables everytime a Catalog Item is published.2. One of the variables is "Company" a...
How to determine how a field value is changing
I have a state field that is changing every time an approval takes place (UI action is clicked), but I can't seem to figure out what is causing the value change. I've used the Field Watcher and it's not showing any Business Rules or Client Scripts or...
Resolved! How to auto populate assignment group and assigned to based on caller
Hi, How to write on change client script to auto populate assignment group and assigned to based on caller on incident table.
updating datetime field with business Rule
Hi We have a field"lastTicketAssigned", which is dateTime type.Value is set by BR (=GlideDateTime().getDisplayValue());) Issue : As of now it is updating system date time of system timezone. Can we update this field based on local time of logged in u...
Resolved! Create a loading screen while clicking on UI action
I have a heavy JS code which would take approx couple of mins to run.Hence, I would like to show a dialog box(Loading Screen) to the user while the code is being run.The Code will get triggered by a UI action button, and it would invoke a script incl...
Resolved! How do I make the dashboard created by admin visible to the end user?
The dashboard created by the admin account cannot be viewed in the end user.
Resolved! Non Production Environment access
RequirementAccess provisioning for non-admin accounts is fulfilled automatically in non-prod environments using ServiceNow catalogNote - Non-admin accounts include ITIL user & Impersonator access typeCatalog item is already in placed want to achieve ...
Multi Language Field Message
Hi,I have a requirement to display error message in error box in 2 languages i.e. English/German.There is a variable in catalog Item, which displays error message on a client script on certain condition.I want that error message to be in English/Germ...
Resolved! How to use MultiSource CMDB features
Hi Team, I have followed below steps to activate MultiSource CMDB. Enable Multisource CMDBActivate the ITOM Discovery License (com.snc.itom.discovery.license) plugin.Add the Multisource CMDB system property glide.identification_engine.multisource_ena...
Resolved! Exclude a CMDB class from Configuration Item field on IPC forms
Hi forumI had a custom CI class defined as Business Application Custom (going to be sun downed) which I migrated to OOB Business Application table (cmdb_ci_business_app), both the classes are active due to some operational challenges. In IPC forms, t...
Resolved! No "change" operator in UI policy
Hello, On the incident form, I have the additional comments set to mandatory when the state is on hold (through UI policy). The problem is that the comments field stays mandatory while on hold, even when I just want to update the category field for e...
GlideModal documentation
In the below code , what does the 'show_list' point to. I checked in UI pages but its not there. Also is there any good documenatation about GlideModal? var gdw = new GlideModal('show_list'); gdw.setTitle(title); gdw.setSize(750); gdw.setPre...
Generating C# classes for tables
Hi, Can anyone please tell me the quickest/safest way to generate C# entity classes for the various ServiceNow table (endpoints?) ? I have gone down a bit of a rabbit hole in generating C# classes from the json response using online converters such...
Resolved! error issue in Rest
hi all,i am using this script to creat aincident. and after test it then this error show. (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {// implement resource herevar req = request.body.data;var category = req.category...
