Hi All,I was trying to change the type of field on Incident from 'choice' to 'Reference'. I got the error as 'Type change not allowed. Invalid type conversion for field 'System Name' on table 'Incident'. Cannot convert from 'Choice' to 'Reference'. T...
Let's say, I have a related list in incident form but I only want that list to be shown only for the user who is in 'Assigned To' field of that incident and list is hidden for every other user. How many ways we can achieve this and what should be the...
I'm trying to set an import row error from a source script in a field map. Here's the code I'm using:source.setValue('sys_import_state_comment', "There was more than one result returned for " + source.u_employeeid + " or " + source.u_objectguid); sou...
Hi I have Scripted Rest API that creates task records from another applications.We have a unique key (the field in the task table is unique = true) . If there are several requests from the APis with the same unique key there are more then one record ...
Hi, I want to set a person who belongs to the same department as the applicant's department. But it returns an error.. What's wrong? Script Include: var getMyDepartments = Class.create();getMyDepartments.prototype = { initialize: function() {},getD...
Hello experts I am facing a issue with a script include I am using in for a advanced reference qualifier. The customer I am working with is using the Service Desk Call application. If they the Call type is set to incident, they should be able to choo...
Hi, I have a catalog item which contains a variable "Select Group'' which is reference type to u_groups . u_groups table sample list view u_group_nameu_owner(Refrence to sys_user)u_coordniator(Reference to u_custom_accounts)ABCYousafMohit I want th...
I am trying to use the script include from Wiki;Reference Qualifiers - ServiceNow Wiki --> javascript:new BackfillAssignmentGroup().BackfillAssignmentGroup()I tried logging the values of the comma separated string, which is accurate, but the filter...
When we click on in serviceportal catalogitem field choice value yes then should be open a popup message with red color with following other catalog item ,when we click on that link it should be redirect to other catalog item(example:this is not your...
Hi, We have updated inbound script with the working code (script given below), surprisingly servicenow creating two incidents with the same incident number. Not sure how can this be possible to have the same incident tickets in service now. Here atta...
I want to create an ACL on the incident Table such that CI, Assignment group and Assigned to fields should not be editable to any role from list view .Only admins should be able to edit these fields from list view ?
Gurus, my users want to be able to do all of the following:1. Filter records on a Custom table down to only those they want to send an email to (one of the fields contains an email address). So they might choose 10 records out of 100.2. Draft an E...
Hello, Currently, users can have multiple email addresses associated with their servicenow profile, and only one can be their preferred email address. I am trying to add a dropdown select box to the service portal user profile widget that will allow ...
is g_form.getFieldNames deprecated? is there another OOB workaround for to get all field names in a client script?
Hi guys! Forgive my ignorance and help me out with something.I wrote a scheduled script that runs everyday closing incidents that are pending for a specific reason. The problem is, there's a data policy that only allows me to change the state if anot...
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