I am gliding the most viewed and most rated kb articles in service portal widgets using the query below. But the sorting is not applying properly. Only sorting is applying on single column . Please suggest. gr.addEncodedQuery('GOTO123TEXTQUERY321='+ ...
Hi,The task is to get sysID of the record and put into another variable. I am getting the output as null via addInfoMessage. Script Include function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { retur...
HiWe have extended our Idea table and have a new table with the module: GeneralI am trying to update the email script so that the link will point to the new Idea Portal but im failing at it, as i also have no knowledge of scripting. 1. This is the sc...
Hey guys, I am trying to integrate Duo with Service-Now. The use case is having a UI Action button on a user record that sends a DUO PUSH notification to their phone. We then need to know if they Accepted that DUO notification in Service-Now. Has any...
Can anyone help me in how to show RITM number in short description on change request form.To auto populate Change Request Planned Start Date depending upon the RITM creation date aAs mentioned in below screen shot the highlighted fields should get au...
Kindly refer the attachment and suggest why its showing "false" instead of incident number , and how can we set it back to incident number.
Hi All, What is the procedure to delete the old HR cases in ServiceNow? Is there a configuration to perform the record cleanup process?Thanks in advance...
Hi All,I need to hide a variable from the MRVS from the row itself. Is that achievable ?I have a variable please_specify_the_reason inside the MRVS but this should be visible base on the another field reason_for_disposal = other ( this is select box...
Hello experts please I need a little help, I have a BR that avoids duplicate emails in the sys_user table here it is:it is working fine but I need to exclude the sys_id from the current record from the query so that it does not conflict with itself, ...
Hello, I have a catalog item that we want to conditionally display based on a related table that contains emergency records. So we want the cat item to be hidden whenever there are no active emergencies, but appear when there are active emergencies....
Hello Experts, I wish you good health . From the incident module it isn't possible to in an easy manner to determine which self-service portal form was used to that specific incident. we can not see which forms were used to create which incidents. Ho...
If user don't select check box field then abort submit button with error message in catalog item in servicenow. User should choose at least any one of these choices, if user do not select any of these checkbox then user should not able to submit requ...
what is the State flow and Life cycle of service request & service request item?
How to associate a user to the location & company . In user module i dont find any option, Could you please help?
Hello Guys, I have to get the incident table records as a csv file using the rest api explorer or integration, Please guide me how to achieve the same. Thank you!
