Hi all,Recently I have enabled Agent chat In Dev Instance. I was trying to test it, so I have updated the status to 'available' on Agent chat and using incognito mode I tried using Agent chat but it says No agents available. Apart from enabling the p...
We are on San Diego (Polaris) and cloned from Prod down to Test and Dev. Pre-polaris, I would just need to export my user preferences and import them after the clone to maintain my favorites, etc. I did this for our first clone after Polaris, and m...
Hi everyone, here is my coalesce trasnformap source script, but the records in the alm_hardware table with the configuration item which starts with the u_servername source are not getting upgraded? I'am miss something? What could be the problem here?...
I created a report in which some fields are from another table, so I did a dot walking, but when impersonating the user he cannot see the data in these fields, the admin profile can see it normally. I already created ACL with report_view. I already n...
HOW DO YOU ?Via the REST API Add Additionl Comments and Work Activity items to a Incident? which API to use? Thanks
I have recently done the ServiceNow Integration to create the ServiceNow Incidents. I am using service now REST APIs to create the incidents. After creating the incidents through integrations, I want to sync the incidents in my system. For that, I ne...
Hi, Although I set the chart dimensions to 0 in the report, the chart continues to appear on the dahsboard. How can I hide the chart in the dashboard?
Hello Guys,I wanted to display 'Details' field value on the 'Planned Maintenance' widget. For that I have cloned the ootb 'Planned Maintenance' widget and added the html/server side code highlighted below. But, When looking at widget I am seeing some...
Hello Guys,I wanted to display 'Details' field value on the 'Planned Maintenance' widget. For that I have cloned the ootb 'Planned Maintenance' widget and added the html/server side code highlighted below. But, When looking at widget I am seeing some...
Hi there, We are using ServiceNow out of the box plugin 'JIRA Spoke' to integrate ServiceNow and JIRA. We are using the 'Copy Attachment' action to try to copy the attachments from SNow incident to JIRA issue.The issue is that, suppose we have added ...
Hey all, So I'm trying to query the label_entry using curl with the rest API.I'm trying to filter with sysparm_query. The entries have a nested JSON in the response called "label". This json entry has 2 values, link, and value. I'm trying to filte...
My requirement was to run a particular script on 11th business day each month excluding weekends and UK holidays.I have worked around and fused my brain on this and came up with a solution.Hello community, please check this solution and correct if an...
Hi All, can anyone guide me how can we pass variable from client side to HTML in UI Pages? Thanks
In Sandiego version, how to set custom dashboard as homepage for user. As homepage functionality is not supported in new version. Created new dashboard but not able to set it as homepage. Can anyone help me?
To change state value to Open when custom date/time field (Reactivation Time) value matches with system date/time.I am trying with below code, which is not giving the output.Is there anything i am missing here ? Kindly Suggest var gr = new GlideReco...
