Hi, When Incident ticket gets created from the Interaction record with "Create Incident" UI action or associate existing record using "Associate Record" UI action - Would want to update the "state" of Interaction to "Closed Complete" OOB script is: ...
Hi experts If a user writes an email that does not yet exist in the ServiceNow, the user will be created. We have a business rule that tries to add a company to the user and if this is not possible an Incident will be created. Now I want to display t...
When using the REST API Explorer, when Table API option, there is a drop down menu which allows you to select the table you want to query. But from what I can see, not all the tables available on the System Definition -> Tables and Columns tables app...
Hello, I have a checkbox field, when it is selected I would like the embedded list underneath to be hidden. How can I do this? Here is what I have so far in my UI Policy: Condition: when checkbox is true Script: g_form.hideRelatedList('SF Involvemen...
I can see the flow context button as an admin but for someone with a flow operator role they can not see the link. The flow context is being attached to the RITM as answered in this post. Any ideas on why this could be? I even removed the condition a...
Hello Team, This is regarding the new state on Catalog Task table. Issue: Have added new state choice as 'Closed Cancelled (9)' under catalog task/task table. Now, when my workflow reaches the catalog task where I have two conditions i.e. Closed Comp...
Hi, I cloned oob ticket form and using the page to auto redirect from the record producer script as shown below producer.portal_redirect = "sp?id=copy_of_ticket_old&is_new_order=true&table="+current.getTableName()+"&sys_id=" +current.getUniqueVal...
I imported few records into ServiceNow through transform maps. Records imported successfully. After that, I realized I need to change the script in my field mapping (Source Script and target field). I updated and trying to import the data to see the ...
Hi Community,Within our workflow, we have a run script activity, that triggers a powershell script on a mid server.When we order one item the workflow works as expected. So, if we order 30 items at once (over the add to cart function), all workflows ...
Hey folks, We have an item for users to request a new distribution group on our service portal, which includes a list collector on the users table to specify which users should be added to the group. I'm setting up a button so that managers can add a...
Hi Community,I'm looking for a way to disable the certificate verification when a SNOW instance communicates with an external system through outbound REST messages (the HTTP request is coming out from SNOW to the external world), typically in a curl ...
Version Details Build name: NewyorkBuild date: 08-05-2020_0901Build tag: glide-newyork-06-26-2019__patch10-07-30-2020MID buildstamp: newyork-06-26-2019__patch10-07-30-2020_08-05-2020_0901 Question is there a better way to fetch fieldname and values i...
Hi, I have a requirement to match unique number in email subject (Not ServiceNow record or water mark) and create a new ticket if match is not found in active tickets list or update ticket if match is found. I have started matching complete subject l...
I am trying to remove the follow button from the task table. I have inactivated the UI and it did not remove from the task form. I also have added a condition so it only shows for admins and it still didn't remove from the form. Any suggestions on ho...
I want to create a new record in the Data Source (sys_data_source) Table using Flow Designer. But Flow Designer can't seem to find it. I have Admin rights and currently developing in scoped App. --------- ---------- What am I doing wrong?
