I am trying to inactivate the OOB Live Agent Support. topic but am receiving a message that says "This topic is used in a custom chat experience. Please remove the topic from the chat experience to proceed." (see below screenshot) I am unable to figu...
Hi All, I am trying to create flow designer for a catalog item where I have a field Access for which has many conditions and as per below conditions the flow must go to specific group with different short description.I have used multiple if condition...
I'm trying to update the icon on the chat window next to the messages that agents type for VA. I was able to update the header in conversational interfaces - branding but don't see any options to update the icon in the conversation (see below) Does a...
hi there, i hope this email finds you well.just a quick question. i am about to create a scope application (table created from scratch, not copying it from any table), and i wonder if a user creates a record that should be resolved by the service des...
Hi all, We have a List Collector that is Read-only after the catalog item has been submitted from the Portal. Is there a better way to display List Collector (want to display the display value) than the OOB like: I find it to be too cumbersome and...
I want to print a form screen, but when I check the preview, the contents of the related list are garbled.How can I print the contents of the form screen without making the characters garbled?
Hello.I'm creating a validator that checks the entered value with a business rule.Ultimately, I want to allow half-width alphanumeric characters, half-width spaces, and symbols.Is it possible to create a regular expression that allows all double-byte...
We have a UI action to create an Incident , but we need similar functionality by up on clicking we need to create a request and associate RITM for that and populate the fields from parent. can some one help me with the code.
Hi all, I would like to hide Activities (Formatter) when Incident is loaded (onload) via Client Script. I know I can push this formatter to a section and then hide the section. I do not want to do this because this Activities is present on Mobile as...
I am new to flow designer and am trying to trigger a task off of the answer to a variable in the previous catalog task. In this case, a requested item is created, a catalog task is created that includes a variable that requires a yes or no answer by ...
Hello, I have a requirement to hide the Cancel button from the assessment UI page (assessment_take2). This must be based on a role - e.g. 'xxx_admin'. If the user has it - show the button. Else - hide it. I can find a variable which is determining we...
Suppose I have a table 'cmdb_ci_business_app', I wanted to create duplicate of all records present in this table except one field 'short_description'. I am trying below script and it is not populating data for technology_stack and it_application_owne...
Hi community. I am using the Table REST API to extract the following tables:sc_req_item,sc_item_option,sc_item_option_mtomIs there a way, in the filters that I can join and filter on all 3 tables in one api call?e.g. Get all requests made by x-user, ...
Hi All, I want to know if there is any possible way in which system's time zone for a particular user can be converted into the time zone of his country of work. For eg. if the country of work of user is Switzerland , then date/time should be visible...
Hello, As we all know that in notification we have a tab "Who will recieve". which is the TO function. But is there a way to use "TO" function in email script just like a "CC" any suggestion if its a possible ?
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