Hi All, I need some help to figure the best practice to make the variables read only or non editable on catalog task of RITM Note : there are multiple huge number of catalog items. However I cannot created UI policy for each and every item and theref...
Hello,A couple of days ago I installed the PowerShell Utility and it worked fine in the beginning. But now I get the error message 'Illegal attempt to access com.glide.util.StringUtil via script' everytime I try to use the Powershell Utility.How can ...
Hi, I'am using Scriptloader API in one of my on-change catalog client script (i.e London), however when this Catalog Item is accessed over the portal i'am getting the below mentioned error on the console and getting the error "There is a JavaScript e...
Hi all, In trying to enhance the functionality of a widget in the service portal, I have come across what I fee is an error. I am using the method "getElementById()" on an element that I know for sure exists, and it is coming back null. Is there a wo...
Hi All,Did anyone tried creating a datetime picker in ServicePortal Widgets. I tried checking the date time field available in the forms widget but the code for date time field on it is hidden and have no access to it. I tried the jquery code which i...
Hi All, How can we edit / remove an XML node from an XML Document in Server side. One of our application has a logic to set the data at once place and the data can be altered based on the case at another place. We are using a scoped application:For e...
tl;dr I need to take a PDF file attached by a user and programmatically add a page to it that contains information from ServiceNow. I'm setting up a system to allow users to submit invoices through ServiceNow. The invoices will go through a review an...
Hi guys,I have followed the workaround in the article in HI below...ServiceNow KB: In Service Portal, the Variable Editor widget does not work with sc_task records and does not load client… I have then cloned the sp-variable-editor and embed it to t...
Hello All, a simple scripting question.I am using email methode ' addAddress(String type, String address, String displayname) - type can be "cc" or "bcc" ' in my email script with the help of this method I am able to send "CC" OR "BCC" but I want to ...
Hi allI've been working on the widget profile in the SP, and I have noticed some fields are read only and some are not. I would like to make them all read only but cannot tell what is driving the read only vs not? It looks like my custom fields are t...
I have a Notification record on the incident table: I want to script the recipient list "Who will receive". How can I script the recipient list?
Hi, I have a customer requirement regarding CTI Integration. Instead of using the default behavior with the CTI Processing Business Rule, I would like to create a (Service Desk) Call on the new_call table. There are a few posts mentionning the creati...
can we use both condition and check the logged in users role in the advanced view rules ? as we cannot use the current element in the view rules how do we check condition (where open RITM is from software catalog ) and logged in user has itil role t...
Is it possible to declare multiple functions inside script include and call it from business rule.
I tried that "System Nav-->Tables & Columns-->Delete all records--> Type Delete" thing, but that didn't work. When I select the records to delete, they take forever to show the popup that asks Whether or not to delete:- Surely there must be another...
