Hi Team, I have created a after insert BR to insert a HR task and then copy a specific attachment from a Case to HR task . The attachment is not getting copied to HR task. Please suggest All the log messages are getting triggered correctly , but the...
I need a variable preset to a particular choice for only one catalog item. The variable is apart of a variable set that is on multiple catalog items and I don't want any changes to them only the one catalog item. Which is Classification > UnClass. I...
Hi everyone, I'm trying to create a UI Action to download/print emails as PDF. I have followed this suggestion but for emails is not usefull (html is not translated): Thoughts? Thanks in advance. Dennis.
Hi team. Some of my colleagues are creating Knowledge Base articles that will displayed on our Service Portal. Someone has asked if they can include a link in one article to another. What is the best way to do this? The article would need to load in ...
I have set default value of assignment group from dictionary. It is affecting globally on all the modules. So how can I set default assignment group for incident table only not affect on other?
I want to create a lot of records using ATF. Is it possible to read the value set in Test Step from an external file?Since the value set in the record changes depending on the user, I am thinking of creating a setting file as an external file for eac...
Hello guys, I am currently assigned in researching this topic. Of course, I have been researching this past few hours but to no avail, I could not find the answer(s) so I'm trying my luck here. My task is to find ways how to create new field maps rec...
Hi there,I'm looking to creating some variables on a service catalog item form so that the end users can select or enter a quantity for an item.Example:DateTime Required: April 2, 2017 10:00 Location: ___ Microphone___ TV___ Laptop___ Extension Cor...
I have 3 fields on a table that I want to calculate and populate that answer to a "total cost" field in the same table (form). Number of Employees * Hours * Hourly Rate = Total CostHow can I go about doing this?
Want Attachment Type field on manage attachment screen. i want to save this selected attachment type in sys_attachment table against uploaded document . how it is possible ? for refrence adding the image below
Hi. Regarding problem management, there is a requirement to automatically close after 2 days if the following conditions are met. Problem status resolvedAll problem tasks are closed or no problem tasks exist I created the following Business Rule and ...
Hi All,I have created Order guide with 3 catalog items and i have mentioned workflows in all 3 catalog items itself.If i try submit each catalog item separately out of Order guide, all 3 working fine.Issue is happening when submit from order guideW...
I need to be able to have the list of Existing Conferences in he spmodal window selectable so the user can click on an existing conference and the name is filled in on the catalog variable for the event name. Is this possible? Thank you This is my s...
I am passing 3 date fields to script include from a client script . Though the dates are passed in the same format ("MM-dd-yyyy") as I require. I'd like to ensure , it doesn't affect users from various places . hence using .getByFormat("MM-dd-yyyy") ...
Hi to everyone. I'm trying to create a script client that emits an alert when the availability field record changes to reserved. Can someone help me? function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValu...
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