Hello Everyone, I have created a view rule to restrict self-service view for end user's, but it is not working, Can anyone please suggest how to restrict self-service view which is out of the box in service now on incident table.
Hi Community! We have a requirement where we need to add a related list to the form of Case record that includes all the other case tickets (both parent and child tickets ) linked to it. We already have the OOB related list which shows all the ticket...
hi, I added some fields to the task table and i thought that I after adding them I supposed to see them in the incident table as well, but this is not the case. Why cant I see them in incident table as well?
Hi Everyone, I have this requirement where I have two catalog task in which when 1 task updated their worknotes it should reflect to the other task. The issue is, since they are on the same table sc_task. Whenever i tried to do a gliderecord and upda...
I created a landing page and even thought I deployed update set, it seems my changes related to landing page didn't get copied. Can someone please suggest how can I move Landing page manually from one environment to another? Can it be done by XML cop...
Can Someone help me how to add the gs.getSession().getLanguage() for the existing javascript (javascript: "name=item_option_new^element=ctms_subcategory^dependent_value=" + current.variables.request_type). Please find the attached screenshot for your...
I have a 2 reference fields on catalog item. which is referring to cmn_location table. If we select any location from the location table on location field, then that location street, city, state/province and zip/postal code should populate on Address...
A user with the necessary role cannot see the dashboard even though I shared it to the correct role. It gives me this when I impersonate as the user with the necessary role to view it. Here's the config of the dashboard. Am I missing something? Ar...
Hello.Implemented a script to deactivate a screen field in case of certain status in UI policy. I have a field in my script that I don't want to deactivate, but I'm using exception handling, but the reference field button doesn't work.What is the cau...
Hi guys, How can I print each value in the list in a new line? var ci_list = []; var gr = new GlideRecord('incident'); gr.addEncodedQuery('sys_created_by=azure_user^cmdb_ciISNOTEMPTY^business_serviceISEMPTY'); gr.query(); while (gr.next(...
Hi Community, Our organization needs to decommission a few catalog items from the service portal as the services are not offered by the business owners anymore and I want a nice way to advise clients when they visit. As they are fully functional item...
Hi, I have a question regarding user criteria in catalog item. We want to display catalog item for vip users only and exclude admins. Ex: ABC is admin XYZ is vip 123 is admin and vip So display catalog item for XYZ and 123 not ABC Thanks
I understand that the number of times a user is locked out after a failed login attempt is defined in a script in the Script Action "SNC User Lockout Check".So what value is set in the "password_reset.request.max_attempt" property?From reading the do...
I am parsing a JSON. When a change request is submitted I want to auto populate the planned start date and planned end date. The start date show be the current users local time and the end date should be 5 minutes from the start date. How do I script...
I was wondering if when publishing a report and if there are new data, will the published report automatically update with the new data? Alternatively, can I also do the same with dashboards where I can make it auto refresh whenever new data is added...
