We have LDAP feed coming from AD and would like to stop the location feed on the User table so I updated the value on the transform map-->Field maps-->Choice action to Reject and updated location of the few users on AD side for testing the records.Bu...
Hii all, when state changes to awaiting info and awaiting reason is internal resource at that scenario the Task (case_task) priority should populate with case priority so that information doesn't have to double handled. when I create a Task (Case_Ta...
I'm trying to put together a pretty simple widget to show on the Portal, to show the logged in user: their current Time Zonewhat DateTime SN thinks is 'current'what their actual current DateTime is I can't get the last one to work however. It seems ...
i am trying to get topics triggered at various stages of conversation in virtual agent chat i am testing this using test option in custom greetings & set up how can we get to know which topic has been triggered seeing the logs i have attached a log ...
Dear Experts, Is there a way I can add Variable Text to the description of the SCtask? For example: SCTASK description should display comments variable field if a customer writes Blue, then the description field will show Blue + AS a result, it ...
Hi Developers,Can any help me to understand the meaning of update number in history.if we open any item under Business service if we go the history and select Line, i can see some updates and has value -1 in the update number field,can any body help ...
hi, Once problem is set to resolved, all the associated incidents should be set to resolved please help
Bidirectional integration between salesforce(cases) and servicenow(incidents) using REST API
Hello all I am trying to set an inbound action to stop updating a case when the case is closed. I have read various forum posts and believe that I have this setup right, however every time the reply comes into the instance I am receiving. "Update HR...
Hi Team , We have a requirement to show list of users (changes based on logged in user profile) in portal and allow users to search within the list. We also would like to redirect to user profile when they click any user record on the list. Do we hav...
I am trying to figure out how to create an encoded query string for a reference qualifier or see if I have to possibly script this. I have a request form which the first variable which is a lookup select references the sys_user table based on the u...
Hi, I wanted to remove the standard option from the select article template in the workspace. I have already disable the "Standard" from the "Article Template Selector" and I have already use this article to remove all standard from article templat...
Hi,I am trying to pass a variable into a json but unfortunatly the output is empty.If I take this exemple// Creating the object to later be JSON encoded var json = {"opened_by":"62826bf03710200044e0bfc8bcbe5df1","requested_for": newReferent,"departme...
Hi guys, How Can I generate a qrcode on ServiceNow? I must import a specific library? On custom table I would create a field image that contains QR code image to scan record information on mobile device. Thanks.
Hi Team, * I have created a variable for a record producer which is referring to "sys_choice" table and populating it in the front end * I have created a onChange Catalog Client Script to remove couple of choices based what I select from the drop dow...
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