SUMMARYThe CMDB Group Dashboards, based on CMDB Queries, are returning inaccurate measurements (100% and 0/0 counts). BACKGROUNDI identified two attributes as 'recommended' for applications (version and installed). I have established a CMDB Query i...
Hello, I have a custom table for a scoped roadside assistance app I am creating. On my service portal I created a simple list widget to link to all the open records. When I open a record from this list, nothing displays and the css is kind of odd. ...
Hi All, I have a field on my Table which is a integer field and is at the backend only. now My Req is I have to auto increment the number from 1 when a record is inserted and i was able to do that by usinf Before Insert BR. Now my challenge is I hav...
I have a requirement. whenever a user updates 'comments' for a ticket, and the ticket is assigned to 'A', only 'A' should receive the notification. If the ticket is not assigned to anyone, the entire assignment group 'g' should receive the notific...
Hello Everyone,I want a calculate the Due date of next 15 days which must exclude the holidays and weekends.I've been reviewing the Calculating Due Date Based on Requested Date to figure out how to display''Due Date' in date/time variable . I think...
Hello, I'd like to make this pop up box mandatory. What change needs to be made in the UI Page? <g:ui_form> <input id="clientData" name="clientData" value="${RP.getWindowProperties().get('clientData')}" type="hidden" /> <div class="row"> <div ...
Hello, I run a business in a large amount of data (12000) , i would like to stop the process of those BR , i used: /cancel_my_transaction.do and i got : All transactions have completed, nothing to cancel but i still see some BackgroundProgressJob in...
I put a script together in the script section of a record producer. I have it working partially but can't seem to figure out what I'm missing. I want my field(u_outage_start) to not be allowed to be in the future. If it is, I want it to pop a mess...
Any help? I am doing an outbound REST call through my MID Server to get user pictures. I can verify that I get a successful response until I add a saveResponseBodyAsAttachment statement to my script. With that statement I always get the following...
Our analysts process many tickets on a daily basis and have become fond of email templates to make communicating with customers easier. However, we have had many analysts ask if its possible to attach a custom signature to their email templates? They...
In the London release I noticed that there are some improvements to execution plans. In the past I know execution plans was more for ServiceNow Express (I might have called that the wrong thing. It is the light weight version) users. Is this still ...
Hello! How do I get other current user details (example location, department, phone) in a client script? Thank you.
Hi All, Groups with empty name are getting created. Below is the screenshot. Can anyone suggest why it is happening. Regards, Geet
I'm trying to add a SIP link to an Icon Link widget on Service Portal in order to initiate a chat with our Service Desk via Skype for Business. The URL I put in is sip:address@company.com. When SNOW renders it on the Portal, the link comes up as ...
Hi Team, Currently we have a single Identity Provider (we'll call it IDP-A for now) which is configured under the 'Multi-Provider SSO>Identity Providers' module. This is a SAML connection and is pointing to our Azure Domain. This has been setup for...