I have a flow on catalog items which asks for approval from a subflow. Which returns approved or rejected, and the flow continues. I send the RITM as a reference record to the subflow. However, I noticed that if a RITM is awaiting approval, and I set...
I would like to check if a certain date falls within a specific time period.can I use GlideDuration ?
Hi How do I set prices in ServiceCatalog? I would like to know how to set the "Single Line Text" form value to a price. The value is an integer only. In Capture, I would like to know how to add $200 in the Memory field to make the total price $550....
Hi there, the extensions has Beautify as a dependency. This extensions is marked deprecated as it is no longer maintained. When do we get an upgrade? Regards Nils
If a submitted request gets rejected, the requestor usually would like to modify the already submitted form and re-submit it without creating another (new) request. To meet this requirement, I have been using Record Producer and custom Flow for appro...
Hi can you help me on this. i know its kind of correct but i think i missed on some steps on the ff scenario for retrieving the value of serial number in the cmbd_ci table. on my client script i did an onchange script were it gives me the value of th...
How to add Group Members in CC, There are 2 groups in IRQ Challenge (sn_vdr_risk_asmt_challenge_data) table. How to add these 2 group selected in CC (asmt_metric_result table notification)? I have created below Email Script and added this email scrip...
Hi All, Unable to parse the JSON data which i am getting like as below: i want to map the highlighted ones. Please advice. { "Incident" : { "properties(description)" : { "value" : "Service Account, Logic Monitor made an attempt to run comma...
Hi All, Hope you are doing good. I created a simple workflow for demand form, if its in qualified state the workflow will trigger the approvals and move it to next state if approved. But in demand form when Reset to Draft button is clicked the state ...
Trying to display choices for a particular field in List view if the current user is part of a specific assignment group. Created choices for the field through Dictionary entry and tried using a query BR to check of the user is part of the assignment...
Hello Guys, We have a reference field "Customer order no" on the form, whenever the user enters a correct value manually it displays "Invali reference" initially and after few seconds that error message will disappear. This is causing lot of confus...
I am new to Service Now as well as API , So my question could be as silly as one could imagine. Need to extract information via API I am using API and sc_req_item to fetch the data. Request : -https://test.service-now.com/api/now/table/sc_req_item?s...
Hi,I am required to implement the following:When a customer replies to an incident that is in a state of "Awaiting User Info", modify the color of the incident number to red.So, I went to Field Styles and created a new style:Table: IncidentField: Num...
We have a client requirement that they want to see the Reports final ticket count in the subject line of the scheduled report. Eg - The scheduled report is for open incident within 24 hrs and that report has 10 incidents data , so they want that coun...
Hi Team, I can able to Generate PDF by using below UI action: I've create a view and by following way created UI action. It is working as expected. var url = '/incident.do?PDF&sysparm_view=major_incident_-_p1-p2&sys_id='+current.sys_id;action.setRed...
