Hello all, I would like to know how can I populate an embedded list. For example, in the following image, all fields of the form (request form) can be populated with a mapping between user's selections and table's fields. However, there is no any opt...
Hello,I need some guidance / Assistance on an issue I'm having. I'm trying to create an ACL to hide all the CMDB records that aren't in a user's domain. Ideally i don't want them seeing any CMDB record that isn't in their domain (also filtering out a...
I am looking for a good way to add catalog items to an order guide using custom logic - without having to specify all of the possible items in the rule-base.For example, lets say there are 15 mobile phone models/plans that are in the catalog and co...
In the Agent workspace, the related lists for incidents (task SLA, Child Incidents, etc) are not showing up in the Related Items Menu in any other domain but Global. This seems to be a bug, I know you can add items to the related items menu and run ...
Hi, I have applied 7 ui policies on 105 variables and also applied proper conditions and order for the ui policies. But whenever I have reload the form then only UI policies are working properly. If I change the condition without reloading the form t...
How to get the value '104' which is the CelsiusToFahrenheitResult here in this response xml into my business rule scipt? I need to take the value '104' from this xml and place it as the value of a field. Here is my code, (function executeRule(curren...
Hi, I am using Flow designer to trigger *on insert* into a "transaction" table, and write some information from this table into another table, e.g. target_table -> Company = trigger -> transaction table -> company OK. This works completely fine ...
Hi All, How to set incident priority from email subject (Inbound Action - Create Incident)? Please find the below email subject : Detailed Notification - XXXX- Priority - 2 - High - Moderate- Ticket number - INC00001- Offense ID - 11111 OR Do we need...
I am struggling with how to add the filter funnel icon on a simple list widget I want to have this funnel so they can filter the list based on opened date of created date This is my Widget SImple List
In my instance on the Approval for the "Preview record button/icon" is not visible. Any idea how to bring that up?
Hello, I need to hide a button on the service portal if a condition in the server script is true. From what i can tell, the button should disappear, as the condition is returning the correct value. Do i need to pass something to the client script to ...
We have a multiple choice variable with choices A, B, C and a list collector which is referred to a table and the list in list collector are 1,2,3,4,5,6,7,8 My requirement is when the user select Option A, then in the list collector should auto sele...
I am trying to do a get call via the Rest Messages for this endpoint : https://ocwen-sb.api.identitynow.com/beta/accounts?filters=sourceId eq "2c918084742b9e9a0174447f3d0d1821" and nativeIdentity eq "EXT100001" However, when I try to run this, I get ...
Hi All, How to populate Request Company field in Requested item and catalog task. I have added run script core activity in workflow to populate request company field. So the same company is to populate in both requested item and catalog task. Regar...
Hi, I have a script which is on inbound action that takes the subject and search for a keyword and get the knowledge article number and push into an array. Which is working fine But if in case i have duplicate keywords then it is pushing the kb n...
