How to add a slushbucket to a form?
Hi Everyonei have a requirement to use a slushbucket instead of conditions fieldIs there any way i can achieve this?All ideas are welcomeRegardsHetal
Forum Posts
Resolved! ACL to restrict certain sc_tasks to assignment group members only
Hi All, I am currently trying to create a read ACL on the sc_task table so that when the catalog item is a certain item only members of the assignment group will be able to have access.to the task. All other catalog item types will not have this res...
max_length on a Single Line Text variable
We are on the Kingston instance. According to this documentation:https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/reference/variable-attributes.html#d530121e176 Well, I do do this: Then try t...
RITM Stage Icons not showing
Hi All, I've got a workflow running on the sc_req_item table which has some subflows within it: On the Parent Workflow and the BAU - Web Functional subflow I've set the stages as: However the RITM is only showing a single icon which is none of thes...
Resolved! How to edit message when ticket form submitted in service portal
Hi When I am submitting incident from service portal getting below message :-Created INC0010233 - track using 'Requests' in the header or click here to viewI need to replace Request with incident.Please let me know how can I do that ?Thanks,Sourabh
Resolved! Enable Search a reference Field to search in 2 fields
Hi All, Looking to search in a referece field in this way that search should work in 2 fields of reference field to find results. For ex: try to search in Department Referece field then entered string should be serarched in name fields & Description ...
Resolved! Create Defect from Incident - Cannot find a related list that will display the incident on the defect form
Hi there, I have a create defect UI action that created a defect from the Incident. Code is below: createDefect(); function createDefect() { var task = new GlideRecord("rm_defect"); task.short_description = current.short_description; task.descri...
Resolved! attachment in approval notification
I have a requirement to attach a document to notification email but include attachment feature not working.Basically, I need the attachment to show in the approval notification email the approver gets. In my workflow for requested items, I have a tas...
Resolved! How can I get the sys_id for a variable in a workflow?
I am trying to get a variable sys_id in a workflow. I am setting many variable from the work flow but getting the sys_id for this one variable is not working for me. How can I get the variable sys _is for this one variable in the workflow? var gatew...
'Match not found, reset to original'
What is causing this error, i looked into all the BRs and also references as I saw someone on the community saying that, it could be because of the incorrect reference. Please see the attached
Resolved! Incident Task->Parent is not showing despite being added as a related list
I am trying to add the incident task on the related list But somehow it is not working I don't want to add the Incident Task->Incident because the parent field is not automatically populated when creating a new record.
How to fetch variables of Task from REST API?
Hi All, How to fetch variables of catalog task from REST API? Thanks and Regards, Karthik Reddy T
Attachment paperclip icon disappeared
Hi I have a new table extends the software table, when i open the form the attachment paperclip icon appear for seconds and then disappeared, i want to show it. I added ACLs for create, write, read and delete on the sys_attachment table but it still ...
How can we handle large payloads from a REST API?
We have an integration that requires us to send a single file as an attachment to an email. The contents of the file are sourced from multiple files. To do this, I'm sending the attachment data to a REST API that merges the files and returns the data...
How to get Dependent Fields to work correctly in Service Portal
I made a choice list dependent on another field to generate the correction options based on question type. It works when adding records from the tables, but the options don't render correctly in my widget in the Service Portal using a modal window an...
