I am having issues trying to get a Dependent field relationship to work in the Service Portal. There is a field in alm_asset table named “Substatus” that is dependent on a field named “State” in the alm_hardware table. All the possible entries for ...
I have a custom task type. I created an inbound email action that allows this task type to be created via email. Everything that comes from the email is logged in the activity log and description as desired. One thing on the email is a URL. I want th...
Hello there to all of the community. I have been running in to a halt when trying to limit the view of the live feedback comments. I will like to hide the comments made on an article but at the same time have the text box available for users to e...
Hi, I'm using the Add to Update Set UI action downloaed from the ServiceNow store, and I'm able to capture the item designer catalog items in the update set but not the associated tasks and approvals I want to edit the Add to Update Set UI action, ...
This one might be easy and I'm just missing it but I'm looking to create a report for incidents that shows a report that shows the time elapsed from when a ticket was created to when it was first addressed/updated. I know the numbers may be a bit m...
Dear Community Members, I'm shipwrecking on supposably simple tasks. At Begin the Requester fills in data in a form of a service catalog item and submits it ① to an Approver. 1. challenge - Set an initial Comment in the approval request for the App...
Happy Monday everybody, I'm having difficulties for provide Comments and Work Notes for the users using my workflow.I seems I'm losing these information somewhere on the way, respectively I'm not able to "find" them anymore. Scenario:I have 2 users i...
can you call a business rule through a client script? it's call through glide ajax ,but i need example?
Hi friends, I have one question-A having values yes or no and other 5 question of type numeric scale. Now I want to display those 5 questions when question -A having the value 'no'. How can we achieve this. Thanks in advance. Regards, Lrr
Hi, I see it's problematic when sending special characters in the text that's sent across. Checked other advises where they say to replace the text in the following way where I call the SOAP service. add_info.replaceAll('&', '&'); I had to do the...
Hello,Currently approval requests are emailed to the relevant approvers. However they sometimes do not respond. Is there a way to keep resending the email request until a reply has been received?Many thanks,Hong
Hello guys. I currently work as an IT Service Desk Analyst and the ServiceNow Helsinki was deployed to us just this year. I was wondering how we could get back the timestamp on the work notes that I write because I seem to have lost it together with ...
Hi all, gotta question for you. It's not clear what credentials I need to use and how to use them in the following scenario:SN > MidServer > PowerShell > Active Directory > Create New User.I have a credential that I can use locally on the Mid Server ...
Hello all, I have created a web services table and I'm trying to post data to it using the import set API. I'm using a URI of this style: https://myinstancedev.service-now.com/api/now/import/u_my_inbound I can see that the table name is correct but w...
I'm trying to add an image as email header in Servicenow using mail scripts calling from email template. I'm able to see the image perfectly but its not responsive when delivered to outlook. When I maximize the screen in outlook, header breaks in mid...
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