Hi, will be possible to clarify how save and submit methods behave? According to ServiceNow Doc the save() method is the equivilant of save and stay. and submit() is save and return to previous page. i am experiencing some different behavior when ut...
Hi All, I am working on a business rule that can tell the Help Desk analyst know who is working/viewing the incident they click on. We had a few times that multiple analysts were working on the same incident because they didn't know if someone was a...
This workflow version (Support) is required as a subflow in 1 other workflows. how to work on it
Hi, i was using the state field in change request table and the state field is extended from task table. I have kept some data on the hint field. Problem is the hint is visible on all the tables in INC, PRB and SC as the parent table is task. How to...
Hi, we have implemented ADFS SSO using Multi-SSO Provider on Helsinki test instance.The ADFS Certificate expires on 28th but SSO stopped working a few days before. It looks like ADFS RollOver was enabled, and re-importing the metadata got everything ...
Hi All,As per my requirement I am trying to change the type of a OOB field from "Reference to List". It throws an error as shown in the below screen shot. is it possible ? can anyone tell me why it is throwing an error..?Syntax Error or Access Rule V...
Hi Team, I have been trying to remove/clear values from a currency field based on a true/false field on a form. I used client script and even UI policy but it did not worked so far. Below is my client script, I tried even using SetValue but it didn't...
Hi All, I am using g_form.getReference to populate users details in a catalog item via client script. For a few fields in user profile like Business Unit, Department, cost center, I am getting the sys_id instead of the display value. Since these fiel...
I'm testing a query of expected_start<=javascript:gs.hoursago(500) on the sysapproval_approver list. (500 is just a number of hours for test purposes only) 500 hours ago is like back in March. So why is it bringing back records with an expected sta...
My background isn't in scripting so I suspect my issue is probably pretty trivial. Problem: I am using a "g_form.addInfoMessage" script within a UI macro but I cannot get the results from a gliderecord query to display in the info message. Objective:...
I am trying to query incidents that have a due date on today. Can someone tell me why the below code is not working, yet the comparison at the bottom returns true? var gr1 = new GlideRecord('incident');gr1.addQuery('due_date', 'STARTSWITH', gs.now(...
what is the role/function of sys_trigger table?
Need to set self service view to default view once the request is submitted from portal for all the users. How to achieve it? Please help me to understand.
I want to do something seemingly very simple, yet I'm struggling with it. I want to put a few lines of text in a mail script, so that I can insert the script into notifications and if something changes, I only have to change it in one place rather t...
Hi, Can anyone tell me how to make all users regardless of roles directed to the Service Portal on sign in to ServiceNow?
