Hi All, I am in the middle of creating a script include to be used as part of a reference qualifier to filter the available values in a reference field. As part of my script I am using the following encoded query: operational_status!=3^name!=CST (Cli...
Hi all,Refer to the subject, I am writing an UI Macro with below code, which need to compare the CSV values, I have put the code in business rule to debug , then found the script can work (Pic 1) when user.lob only has one single value. But if us...
Been asked to get the business duration of a ticket from opened until closed/now. Simple I say, we'll just have a quick durationCalculator, and throw a schedule/timezone, and the start/end dates at it. var dc = new DurationCalculator(); dc.setSchedul...
Hi all, I am pretty sure that I am close, however, the script is not running for all users in the array. This is what I have so far: var admins = ["user1","user2"]; //array for(var i = 0; i < admins.length; i++) //for loop { var gr = new GlideReco...
I am trying to upload file using multipart from C# console application but I am always getting the same error "Failed to create the attachment. File part might be missing in the request.". This is my code to upload the attachment. tableSysId = "49b4...
Hi all, I am using below BR for calculating few time durations in Incident. It is working fine. However this after update BR is giving duplicate entries in worknotes. Please assist me in improvising this BR.
I have a need to upload a large number of attachments that were exported from another system.The files will be attached to the records that they were tied to in the previous system.I have found the following articles* http://wiki.service-now.com/inde...
I need two resource reports, one to show allocation by resource/week and the another that shows planned, allocated, available and over-allocation.In Resource..Resource reports there is a report (allocation details) that gives me exactly what I need, ...
In the future if a checklist template needs things added to it, what is the best way to do that?
This isn't working? Why not? It's proper regex code! Please tell me that ServiceNow has the reference qualifier option matches regex documented somewhere. 4 years ago this was posted on the community and it appears the result is still true (at le...
I am unable to pass a Javascript object as an argument to a script called via GlideScopedEvaluator. I just tried the following on a dev instance. //script table contains name and script fields var script_gr = new GlideRecord('x_62845_test_script'); s...
I know, I know, DOM manipulation is not recommended. What I'm trying to do is hide the Suggestion button next to Short Description (the table is extended from task) and it does not look like there is a property to do it. I figure I'll just do an onL...
I am trying to convert a paper checklist form into a UI Form, but I am struggling with some basic design issues.The format of the form is several tabs, each with a number of questions, about 12-15 each tab, and each question quite long and detailed.N...
This is my current code for a catalog client script: function onSubmit() {//g_form.addInfoMessage("Before error");var datefrom = g_form.getValue('u_it_email_ooo_datefrom');var dateto = g_form.getValue('u_it_email_ooo_dateto');if(datefrom > dateto) {g...
Hi All, I have created a catalog Item which simply creates and auto-resolves incidents. For this, I have setup an email notification to go out to the caller. Attached is my "When to send" condition. Notifications are not getting triggered and not abl...
