there is a list of Tables that have data captured in ACTIVE ATF Test Scripts in the ServiceNow environmentThen I will create a fix script that applies those ACTIVE ATF Test Scripts into an Update Set.How to capture record by using fix script. Please ...
Hi All, I want to get the logged in user in my client script which I will be running on a catalog item. This script should support both Service Portal view and Application view When using g_user.getUserID in client script, it works fine in Applicatio...
I'm having trouble understanding why my integration job doesn't always complete when run on a schedule.
Hey Experts, I’m working on an approval workflow for a catalog item—let’s say Password Reset as an example. The request initially goes to the user's manager for approval. If the manager doesn’t respond after two reminders, I want to escalate the appr...
Hi Team, I have created ATF for one catalog item in that we have approvals. For approve that RITM record, i configure the steps like " Record query -> opening the existing record ->click UI action (Approve) " this is following backend process but ou...
As part of Workplace Case Management plugin upgrade (1.23.1) ServiceNow team has changed The banner image for the workplace dashboard But I'm not able to find the change in banner, Could some one can help exactly where i have to navigate and see the ...
I have a workflow in which I need to add the Catalog Task's item description in script and include three hyperlinks within the text. I tried doing it with HTML within the javascript but it didn't seem to like the quotation marks / apostrophes and i...
Good day! Is it possible to make a section of the catalog request form only available to certain group of users? Example, a set of questions are only applicable and visible to users in Poland. Thank you! Regards,Jocelyn
Hi, I have a requirement to populate the 'closed_by' field on change with system in a customized flow where the changes in review state are picked up for auto closure after a specific no. of. days. Setting the 'Run as' property to System user leaves ...
Hi there, I’ve encountered an issue with a report I created that’s scheduled to be sent via email. The report is sorted in ascending order by the "Created" field for CSAT (Customer Satisfaction) survey entries. While the scheduled email runs successf...
Dear ServiceNow Community colleagues. How can I use the Sec Ops Email Parsing functionality, to map the Sender's Email address (taken from the incoming email) to the 'Requested By' (caller) field in the Security Incident that is created from the emai...
Hi All,I have a scheduled job that runs on Monday, Thursday, and Friday.I also want to add this condition: run every three hours between 7 AM and 4 PM, while keeping the existing days functionality.How to do that?
I have a Catalog item (request project name) and when one is submitted it has to go through the approval process. Users are submitting again because they are not finding it in the system becuase it hasn't been completed yet. we need to stop users fro...
Hello,We have a requirement to trigger the email notification daily to the Multiple Group members having approvals in "Requested" state. This email should be triggered to each member separately with the link of the approvals to be actioned on.It woul...
For some of the incident records, it show's "No Activity"While for other records it show's, tried access analyzer, script tracer & debugger, nothing seem to came out of it.Why is this happening? and, fix to this?Would appreciate anything on this.Than...
