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Forum Posts

How can we configure the Now Assist for CMDB

Hi All, We have a requirement, where the customer wants to use now assist for CMDB.  Use Case:  If an incident is already opened for one CI then next time when we open an incident with same CI then it will show all active incident raised in past   Re...

amit_kishore by Tera Contributor
  • 3479 Views
  • 10 replies
  • 29 helpfuls

Resolved! ATF - Execution order

I have developed an ATF and would like to add a step between two existing steps. I remember that a long time ago it was possible to change the 'Execution order' of each step, which made it very flexible. However, now, even if I try to change it, once...

Resolved! Service Catalog Variable - Inactive users fields not visible

We have modified the OOB business rule "User query" to include the inactive users. The inactive users are visible in the variable but when the end user click the reference icon it just show "record not found", and also the onchange script doesn't wor...

GB14 by Kilo Patron
  • 2120 Views
  • 6 replies
  • 2 helpfuls

Resolved! Variable re-order in different sections/containers

Hi All,I have one record producer, in which there is one variable "Please select the lines of business" (List Collector).I want to use the same variable in different section/containers.In some sections, the variable should be displayed in middle of s...

VullankiL by Tera Contributor
  • 1341 Views
  • 4 replies
  • 0 helpfuls

ATF error

While opening the existing record in the ATF I'm getting the below error. Any idea how to fix this?~ @Ankur Bawiskar @Shaqeel  

Kri_0-1757872788977.png Kri_1-1757872828634.png
Kri by Kilo Sage
  • 1852 Views
  • 5 replies
  • 0 helpfuls

Resolved! can we add any limitations to MFA setup?

Hello Everyone, Now we are having MFA enabled from yokohama release is it possible to add any configurations MFA i mean for particular browser , location , particular user ? Regards,Shabbir Shaik

shabbir5 by Tera Guru
  • 1453 Views
  • 4 replies
  • 0 helpfuls