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table name to fetch incident SLA

Hi,Is there a table name to fetch below information on last 6 months tickets: 1) What is the average monthly % of time elapsed before a ticket arrived in particular assignment queue for final resolution?2) % of tickets routed to this queue after 2 ho...

Deepa12 by Tera Contributor
  • 808 Views
  • 2 replies
  • 0 helpfuls

Change RITM Priority After a Certain Number of Days

I have a flow where I want a task to be created when a user requests a computer.The user should return the computer within a maximum of 14 days! What happens if this doesn't occur? Both the task and the created RITM should have a higher priority.What...

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Resolved! How to see all the related flows of an Action in Flow Designer?

Hi, Can anybody let me know how can I check all the flows using the particular Action in flow designer? For a particular Action, I see it is being used in 2 flows but due to security constraints I'm unable to see them. I have the admin access in the ...

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Vasu ch by Mega Sage
  • 1986 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to handle long-running scheduled jobs that may overlap

Hi All, I have a scenario where a scheduled job is configured to run every 2 hours and fetch/process millions of data records. The challenge is that, due to the large volume of data, the job can sometimes take up to 3 hours to complete.In such cases,...

sndevastik by Tera Contributor
  • 1868 Views
  • 1 replies
  • 0 helpfuls

Snoeflake integration ACL for sys_dictionary.sys_id

Hi, I am receiving this error as below, in the documentation from snowflake. they need access to sys_dictionary.sys_id, but I can not set this up as it is not selectable.  Data ingestion for a ServiceNow table fails with an error "table does not have...

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NaBian by Tera Contributor
  • 899 Views
  • 2 replies
  • 1 helpfuls

Resolved! Guidance on ServiceNow Associate Technical Support Intern Role

Hello Community,I am reaching out to seek guidance as I am preparing for the ServiceNow Associate Technical Support Intern role. The hiring process is scheduled to begin in just a few days, and I would like to make the most of the remaining time by f...

22me1a4234 by Tera Contributor
  • 2087 Views
  • 4 replies
  • 3 helpfuls

Using specific form view when creating new change record

Hi, I wanted to make my new form view (uat_change) when creating a change. I already created View rules and works fine after saving the record. But when creating new change records, view is on Default. I have tried adding this to the target URL on th...

Rairai31 by Giga Guru
  • 2170 Views
  • 7 replies
  • 2 helpfuls

Accessing flow operations output via script

Hi experts I'm trying to access the output of a flow, subflow, or action using scripting. I know that the sys_flow_context table stores information about the execution, but it doesn't contain the actual output data visible in the Workflow Studio Oper...

Dominik9 by Kilo Sage
  • 3625 Views
  • 13 replies
  • 0 helpfuls