We are using Now Assist Incident Summary. With the feature, there is a tooltip that has this text:AI summarized this using the record details. Check it for accuracy. Is there any way to change this text? I have checked in sys_ui_message and sys_prop...
Hello,I have a requirement to retrieve MVRS table values using the REST API. I tried looking into the sc_multi_row_question_answer table but somehow I don't have access to view or query that table although I can see the list/table in the task and req...
Hello, I'm looking to add the current date time to a record when the playbook is triggered but can't see a way to add it. What I'm looking for is to add a timestamp or epoch date to a field/tag when an alert maintenance changes from true to false. I...
Hi All,I got a requirement, For SCTASK: Whenever the requested for responds to the requests, the state has to automatically move from Pending to Work In Progress(This is Done).For Sequential SCTASK: If the state is pending, then the RITM should be in...
restrict Problem management module with out using ACL 1. Only problem manager and incident manager can view/edit problem module.2.ITI fulfiller can only view/edit problem tasks that are specifically assigned to them. How to achieve this?
I am having trouble adding the ServiceNow survey to the Incident Resolved email notification body. I have already created the Assessment Metric Types, added the Trigger Conditions, and added the Metric Categories. I'm having trouble adding the survey...
I have created an article template and would like to specify information in the body text as a default for users. This works in the template, but when I use the template, the body text/preview text field is empty. What could be the reason for this? A...
Hi All, There are two users A who has not modified their list layout on request table. B has modified their list layout on request table. Now if I want to update the default view of the list layout on request table. What i noticed was for user A , ...
Hi All, In oob workflow for policy exception life cycle, whenever the validto date is passed the state is automatically changing from approved to closed and substate to expired. Whenever the validto is passed we want the state to be in approved state...
I am trying to group certain elements based on a condition. Table: cmdb_ciField: Class Condition: If data in Class starts with 'Computer' then 'Hardware'If data in Class starts with 'Windows' then 'Software'else 'Other' Script & Error:Error during Ja...
Hello every, I am creating one client script to bolck the SIR form in CWS workspace, i have create one client script it's working fine but the record number is on next tab, i want to close the record and redirect to the home page , any one help on th...
I am creating a HR survey. It should only trigger when the state changes to closed complete and Assignment group is Tier1If the assignment group is something else then it should not trigger.How to use assignment group condition i already used it but ...
Hi everyone,I have a table that includes several fields, such as Number and Vehicle Model. I'm trying to use two variables in a catalog item, both referencing this table.The first variable is Number, which works fine. The second is for Vehicle Model ...
Help! My survey metric for a custom table that I had created is creating duplicates Assesment Instances when a survey is completed.
Hi,We have an event from a third-party system(Workato) that scans for users who need to update their passwords.The goal is to contact the user with the Virtual Agent and ask them to start the automation process.We would like to know what the best app...
