Hello EveryoneI have a requirement to pick only incident number from the updated work note of the sctask using email script.Please suggest me on this. for your reference attached screenshot @Ankur Bawiskar
1. Knowledge Article LifecycleWhat exactly controls the publishing and retiring of knowledge articles?Is it the workflow assigned to the knowledge base, or does the state lifecycle or approval definitions play a role too? 2. Copying a Report SafelyW...
Hey everyone, I'm wondering if the SNC class functions only work on OOTB Business Rules? Reason why I'm asking is I'm trying to mimic the OOTB BR "Close Parent if Required" by making a copy and modifying it to look at "state". See screenshot below H...
How to convert Email body to JSON in ServiceNow. I need this for event creation from Email?
Hi Team, Could you help me with the list of all plugins required to setup MIM Workbench.And whether those plugins are free or paid. Thanks
Hello everyone,I'm having an issue with the "My Requests" widget on the portal. When I try to search using the search bar:I tryed:// Incidents disappear from the list, and only request items remain. if (localInput && localInput.search_text) { ...
Can we reopen a resolved Incident in ServiceNow?
Hi, Download attachment button in activity section, is not working in HR agent workspace.Kindly suggest.Thank you in advance!
Using Yokohama Patch 3 Hotfix 2 We set up a portal page using the data table from url definition widget with the demand table and defined a quick link for it on employee center. When the user clicks the quick link, a list of demands they submitted or...
I am trying to add a virtual chat to a UI page via UI builder. I was trying to use the "Agent Chat" component to do this. When I add the component it ask for "interaction record" and "user". Im not sure what an interaction record is and i am not s...
Hi,I just wanted to know under what circumstances we use encode() and stringify() in scriptIncludes? I blindly use the alternative when the other doesn't work without knowing the actual reason. Kindly help.RegardsSuman P.
After having ServiceNow Calero Integration using basic auth how can we update ServiceNow record that should update the same record in Calero Application?
I have a group of computers in alm_hardware that are In Stock | New where the State, Substate and Stockroom are presented as read only. For all others that are In Stock | New, those fields are showing up as updateable which is the appropriate behavi...
I deleted an ACL by mistake, is there a way to recover it. Would the recovery process get captured in the update set or I should removed the element of deletion from the update set. Thank you
I have a report based on the import_log table that I want to share with a user who is part of a specific group.I performed the following steps: - Shared the report with the group.- Created a custom role and assigned it to the group.- Created both rea...
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