Hi,Here is a bit of background information of what we are trying to achieve. I created a record producer which will create a Project once it is submitted. The catalog form contains many fields so I created a custom formatter on the project table in o...
I am looking at the OOB business rule "SNC - ITIL - Close Related" on the incident table. My need is that when an incident is closed, it NOT close child Incident Tasks. I'm not sure how to tell this script to ignore child INC Tasks though. Any ...
I need to direct a manager to an order guide when a particular email is received from HR. I have been trying to create an inbound action to send a notification without the need to create a record and it will not send without a valid record. I tri...
Hello,We have scheduled a report to send email on regular intervals with a subject which is 135 characters long. But when the mail is received in the individual mailboxes, the subject contains just first 100 characters.I believe that must be because ...
I want to check if the variable value is selected as 'yes' or 'No'. Should I write a script on OnChange or OnLoad?
Still trying to get my head around Mobile, I want to create a "UI Action" as a List button so a user could add a Comment to the currently selected recordExample:Now I know if I click on the Incident to go into the record there is a menu option in the...
Hi,I am looking for a way to create multiple incident tasks through a template from an Incident. I know this can be done through the catalogue workflow.Unfortunately we unable to apply that method in here.Is there any way that I can create 5 incident...
This question is just for a sanity check to see about best ways to have user fields referenced. I am building an application and am pulling information through REST from a external system. This external system uses AD as well as ServiceNow so the...
Trying to insert a new record using a string that contains a sys_id obtained through a third party process. The sys_id exists on the table being referred to but I can't seem to get the insert to work. Both u_sector and u_eq_detail are reference f...
Does anyone know is it possible and if so than how to achieve that to get latest modified incident using REST API. I'm able to get specific users incident (limited to 1 record), but I'd like to always get the latest modified one. Any ideas appreciate...
UI Page (sample) data: infoArray[tabName].length is 10590var mainDataArray = [];for (var i = 0; i < infoArray[tabName].length; i++){ mainDataArray.push({ 'Supplier Name':infoArray[tabName][i]['Supplier Name'], ...
Hi,I have an active workflow running and it is currently waiting at a Wait for Condition activity. Now I know the condition is not going to be met and I want to bypass this activity for the existing running workflows.I am not concerned about the comp...
when I am raising an incident through REST API,in case I enter a wrong value for category field(which is a drop down field containing options like software,hardware etc.),this wrong value gets added to the choices.Please check the screenshot.I don`t ...
We have a self-hosted instance that has our own URL https://servicenow.company.com vs the normal https://company.service-now.com. When viewing the Survey URL inside the survey definition we see https://company.service-now.com/xxx. This is also tr...
I've seen there's a table called CI Alias [cmdb_alias]. I can imagine what its purpose is but can't find out just how it works and how it's used in ServiceNow. Can anyone help?Thanks,Michael
