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Resolved! CAD

 Please help me with the answers for these questions

ManasaC_2-1749624431497.jpeg ManasaC_0-1749624363483.png
Manasa C by Tera Contributor
  • 1065 Views
  • 3 replies
  • 3 helpfuls

Resolved! can we add a custom choice to target field on SLA table?

Hello All, As OOB we have only 2 choices to target field on SLA , those are Response & Resolution can we add one more custom choice to the target field ? if added there will be any impact ? Please provide your inputs RegardsShabbir Shaik

shabbir5 by Tera Guru
  • 784 Views
  • 3 replies
  • 0 helpfuls

Edit OOB Pop Up on Portal

For attachments on catalog item or record producers, I am seeing this pop up.This seems like a OOB pop up. There is no widget for this nor it is mentioned in any widget.How can we edit this pop up box?  

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Resolved! Email Notification when RITM is commented.

Hi Experts,                      I am trying to create a new notification when the RITM is commented.Subject: RITM number: ${cat_item} is commented.Body should be:Dear user,the team has commented your request: comments: this is how the body should be...

Atchutaram by Tera Contributor
  • 1695 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to add catalogs to alumini service center

Hi Everyone,I want to know how can we specifically add catalogs to alumini service center or knowledge articles or contents specific to alumini in Alumini service center?Thanks and Regards,Kartikey

kartikey by Tera Contributor
  • 986 Views
  • 5 replies
  • 1 helpfuls

How to get the document using Scripted REST API

Hello, We have requirement like if we have an attachment in a catalog task, we need to send that attachment to a third-party ServiceNow "attachment" table using Scripted Rest API.  Could anyone please help me with the process and how can I proceed st...

Rama Rao by Tera Contributor
  • 1734 Views
  • 2 replies
  • 1 helpfuls