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Rejection on the SC Task level

Hello All, I have a requirement to configure Rejection on SC Task. For example, While purchasing a software, I ask for 'TextPad' and flow it to go through Procurement(to buy the license ) and Computer Delivery (to install it in my desktop). However, ...

Getting blank excel sheet from the scheduled report

I have configured reports and scheduled reports but when I am executing, receiving mail but content in excel is empty even when records are present. "Run as" user has both itil and report_group roles (tried with report_admin role as well). This is fo...

SanjayKumarKo_0-1755622339026.png SanjayKumarKo_1-1755622451548.png

Resolved! PDI Stuck Upgrading (14+ Days)

My PDI has been upgrading from Yokohama Patch 5 to Yokohama Patch 6 for 14+ days.  I'm not sure how to proceed. Anyone run into this issue before?

johndiaz by Tera Contributor
  • 2693 Views
  • 8 replies
  • 0 helpfuls

Enable Document Viewer on task tables

Hi team,         I need to Add the system property "com.snc.documentviewer.enable_document_viewer" with a "true" value and add the "Use Document Viewer" attribute as "true" for the following task tables:- Change Requests- Change Tasks- Incidents- Pro...

AllenGreen by Tera Contributor
  • 2053 Views
  • 2 replies
  • 0 helpfuls

Resolved! Record not achieving properly

I have an archive rule in the dev instance. What I did was export the records with Active = false from the prod instance and import them into the dev instance. Although the archive rule is active, these records are not being archived. Could you pleas...

dkgopi123 by Tera Contributor
  • 1194 Views
  • 3 replies
  • 2 helpfuls

Resolved! Question about SN default copy change functionality

Hi all -  I've been asked to replicate ServiceNow's default Copy Change ui action on another table. As such, of course, I need to analyse how it currently works. var gotoURL = new GlideURL('CopyChangeRelatedLists.do'); Does anyone know where this Gli...

rita_m by Tera Guru
  • 1490 Views
  • 4 replies
  • 1 helpfuls

Remediation Digest

HI All,New to this vulnerability response module unable to find any objects which is creating record in the "sn_vul_remediation_digest.list"  . Can anybody help in understanding how records are getting created in this table.  Thanks & RegradsShilpi S...

SnowShilpi by Tera Contributor
  • 1415 Views
  • 2 replies
  • 0 helpfuls