UI Builder

I'm trying to create a heatmap where the data is grouped by a date/time field. I want the rows to represent the day of the week and the columns to represent the time of day of the usage date. 

Can same field which is shown twice be read only in one tab

We are showing same field in two different tabs. Can we make one of them read only ?

code not working, wanted to check if the ritm is approved or not

hi All, i have more then 3000 request records, where i have to checked if the RITM is approved or not.but my below code is not giving me any output.Can you please edit my code and help me  CODE:-var n;var v = new GlideRecord('sc_req_item');v.addEncod...

Active Chat Window missing in configurable workspace

My agents are able to receive work items via the inbox page in the configurable workspace but once they accept the work item, the active chat window does not appear. The chat window shows up in the agent workspace (attached below) but not in our cust...

how can we make category and subcategory is Readonly in default view and SOW view

Flow designer - stop processing inbound email

Hi.I would like to create a flow for inbound emails to run first and stop the processing within the flow depending on different if statements.In a traditional inbound action i can use event.state = "stop_processing" and I would like to do that in a c...

How do we make feature suggestions to ServiceNow?

ServiceNow has benefits, certainly, but let's be honest: it's missing some pretty basic things too.  For example, the wild variation of font sizes through the pages is very hard on people will sub-optimal eyesight. The "notes/activity" field on incid...

Creating a database view between sam_sw_product_lifecycle_report and cmdb_sam_sw_discovery_model

Hello,  I would like to create a database view that will take the lifecycle report and merge it with the Software Discovery Model table in order to do better querying and generated some easier to read reports without all the fancy dot walking so that...

Real time Incident Trends

I'll start off and say I am still new to learning ServiceNow and have been taking the courses provided by ServiceNow Learning. What I am trying to create is a report/dashboard/widget that will allow me to see incidents that are created by a certain s...

Does RESTMessageV2 have access to the ECC Queue

I am working on a function, as part of my rest call, to create a task if the integration encounters an error. This has worked, however, the data that I was able to pass from the response was fairly limited. I was able to manually find the ECC Queue o...

How to send data from Ui page to Ui action using callback

Hi everyone!I'm open popup from Ui action in CSM workspace this way: Workspace client script:g_modal.showFrame({ url: url, title: 'Choose resolve method', size: 'sm', callback: function(response) { if(respo...