Hello!We have an SLA on the Catalog Task table. What is the "Business Pause Duration" field called?I am able to create a Data visualization on it in Platform Analytics, but need to get that information using an API. Is this possible?Thanks!
Before inserting, the source fields are populating in target record but since the need of the running business rules the fields on the form (Status and lifecycle) are auto setting. Hence trying to get the SysID of the inserted record in Onbefore tra...
Hi all, I'm having some trouble reinstalling the latest version of a custom scoped application into dev post clone. Here's the scenario: - scoped application was created in dev, published to the application repository and installed in production (ve...
Hi guys, I have a requirement to show only Approved and Rejected in the State field of sysapproval_approver table. So here, when the approver opens the form, he or she needs to see only the "Approved" and "Rejected" (and perhaps "Requested" as well)...
The final wording of my short description text is not working, and I was hoping for some guidance on where I am going wrong with it// Set values for the task in this script. Use the variable 'task' when setting additional values. // Note: This scrip...
Which part of Agent Client Collector must be configured to run osquery commands on a CI?A. ACC Websocket EndpointB. Credential-less DiscoveryC. CheckD. Infrastructure PatternsE. Policies
@Ankur Bawiskar issue 1: In work notes, 'Updated by' shows as 'System'soln to issue 1: Updated the flow properties Run As from 'System User' to 'User who initiates session' to achieve one functionality   Issue 2: Now in flow properties Run As is 'Use...
Hello ,We are facing an issue from few days, where ITIL users download list of exported incidents from list and that excel shows empty.The same list me as an admin, if I download I can see all data in excel.This is happening for incidents only, they ...
I'm just now dipping my toes into Flows/Subflows and have a question about how to set up a subflow for requested items. I currently have several workflows that order hardware, I would like to put the order steps into a subflow, but, I need the varia...
Hi all, I am building an ATF for a service catalog item. There is an approval step that comes from the decision table. I want to automate that step. I create a Run Server Script step to call the result of the decision table.(function(outputs, steps,...
On an application service record, the name field is made up of the Business Application Name and Instance Descriptor field: What we've noticed is that if a user clears the Instance Descriptor field manually within the form, it updates the Name to ju...
Hello Everyone, We have setup certificate inventory management module in prtnrdev instance and we have implemented ENTRUST certificate authority (CA) certificate discovery but whenever we are discovering it we are facing error - "Certificate List is ...
Hi, I'm opening a Custom Modal in UI Builder on a click event. In this modal's configurations tab, I have not checked the "Hide Close Button" option, and a close button is appearing on the top right in a nearly black color. I want to change this co...
Hi,I am in a scenario where I should i be allowed to select next 15 business days from today. I tried getting some help from community, but it didn't work. Kindly help. (function executeRule(current, previous /*null when async*/ ) { var sc...
Hey, I'm opening a Custom Modal in UI Builder on a click event. In this modal's configurations tab, I have not checked the "Hide Close Button" option, and a close button is appearing on the top right in a nearly black color. I want to change this c...
