The Virtual agent teams Show me everything button isn't showing list of topics. it's doing a search instead. this is only happening in microsoft teams version. we have a portal and the Show me everything button is showing a list of topics like its su...
Hi all, I know that the script gs.getSession().getLanguage() allow to retrieve the current user's language. But I want to retrieve the language of a specific user in script. Example, How can I retrieve the Fred LUDDY 's language in script ? Thanks in...
We have a custom workspace where I am creating notifications, both provider and email.When creating email notifications you have the option of adding the ${URI} parameter to an outbound email body or template creates a link to a specific record.When ...
Hi,I want to download the ServiceNow Agent App (not the Now Mobile App). After downloading, how will I log in? I have the production environment , should I use the credentials of production environment to work on it? After that , I need to explore t...
Hi All,I was trying to create database view between below tables for reporting purpose-1. Story2. Scrum task (story might have multiple tasks)3. Defect (Story might have multiple defects)4. Change request (Story has one change request) I added all th...
Hi everyone,I’ve recently been assigned a task related to setting the background color of tags. The requirement is to display colored tags in both Agent Workspace and Service Operations Workspace.However, I haven't been able to find any documentation...
Hi team, can we use knowledge check box on RITM/REQ form to create draft knowledge article?Like as Incident, when the incident is closed it will create draft article.I want same beviour for ritm/req form.
Hello Team, I need help with below requirement please help with the same.Add a counter to the Workbench emails for MIM.Communication is getting stored in "incident_alert_task" in the table comm_plan.source stores the incident number which was upgrade...
Hello Experts,I am trying to import ci data but I am getting a createOrUpdateCI failed error. on the transform run script, I have written below code: (function transformRow(source, target, map, log, isUpdate) { var Tram = (parseInt(source.u_total_p...
Hi All, I have cloned My Approvals widgets and used in scoped application but am getting below error message "Function isRegistered is not allowed in scope x_wermc_xxx_portal" how can i resolve this issue. Thank you all.
Hi Everyone,I need to create one Virtual Agent Topic where the user needs to give some input like name,description and upload images multiple times and create a carousel from those information. After creating the carousel we need to attach it to a kn...
Hi Team, I have created a few repots and added them to dashboard. However, I am not able to move the dashboard changes from one instance to another. Can anyone please help achieve this in detail. @Ankur Bawiskar
Hi Everyone, Can you anyone suggest what approach we can take for doing Service mapping for SaaS application or 3rd party hosted application? Thanks and Regards,Gomathi K
Hello Community, I'm currently working on a requirement where I need to export a report to a SharePoint address twice a day for visibility purpose. Use Case: A report consists of all the unassigned tickets is displayed on LED via a dashboard (not Ser...
I have a requirement where I have to create Engagements for all the Companies(core_company) which has an associated supplier in Supplier (sn_fin_supplier) table.Note: There are close to 2 lacs records in Supplier table. I could not create any custom ...