I have created a report and cannot seem to get a complete list of managers but so far what I have done is run a report on user table with keyword mgr or manager in the system. This is insufficient as many managers in the system haven't had titles upd...
Hello, I have a requirement to make Opened For field as mandatory on HR Case Creation step. I can't find a place to do that. UI Policy is not working for this place. I can't find it anywhere on Case Configuration that is related to making fields mand...
I have a pretty standard group sync with LDAP set up using the ldapUtils.addMembers(source, target); line to handle membership syncing in the onAfter section of our data pull, but I am having issues with empty groups. Whenever a group becomes empty i...
HI Everyone, I have one requirement on Global search.In case form, we have closure notes field, and that field is having String (string + int) value. and when the case is completed, and any user wants to open that record by using global search, but t...
Hi,I would like to know how to restrict the new change model I created and only be visible to certain groups.Thanks in advance.
I'm looking for best practices to enhance the performance and efficiency of workflows in ServiceNow. Are there any recommended techniques, configurations, or scripts that can help streamline processes and reduce execution time? Any insights from expe...
Hi, I'm having difficulty creating a database view to join five tables together for data retrieval with the REST API. I want to be able to retrieve the variables names and values from a request ticket. From what I can tell, the tables for this are as...
Hi everyone, I have a problem with a UI action button in demand form. The button first create a project and then move the demand from approved to completed (it was requested for the client). PROBLEM: Demand Manager doesn't have write permissions in c...
I have a scenario where the following things appear- VIT is created by SNOW- Asset owners remediate findings- Tenable picks up on findingHowever, the issue isSNOW does not update to the closed state on the next job I have no idea if it's a break or i...
Hi Community,ln Vulnerability Response, the VITs closed in Tenable were not getting updated in ServiceNow. I am not able to find what was the issue. Can anyone suggest me the possible reasons for not closing in ServiceNow.
We have encountered issue in our ATFs with entering Knowledge search page rather than Knowledge Home.We have reproduced that effect in ServiceNow PDI and tracked that Processor KnowledgeHomeLauncher is responsible for this.https://<instance>.service-...
How can I display a PowerPoint (.ppt or .pptx) file inside a document viewer on a ServiceNow Service Portal page or modal, so that users can view the presentation directly without needing to download it?
Hi, Since madrid we try to use the new flow designer as much as we can. We have a large process now that we are implementing with flow designer. To be able to keep a good overview we're making use of the subflows. One thing you can't do in subflows i...
Hello,I am trying to pass an array values from the action output to a subflow. but the action is not passing the input to subflow. can someone help me on this.Action code:var arr =['abcd','dfjh','hjgkj']; for(var i = 0; i < arr.length; i++) { ...
Greetings, I have a catalog item with a select box and multi-row variable set. If a requestor selects a specific option in the dropdown for File Share, the customer needs a select box to be visible in the MRVS asking what type of access is needed. My...
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