ISSUE DESCRIPTION I have an outbound REST message that sends incident information to the desired endpoint. The challenge I am having is the following special characters need to be escaped in the Short Description, Description, Comments, and Work Not...
Hello everyone We have a special case where a ticket system sends tickets to us by e-mail and receives a reply. If an e-mail is sent from the ticket system to ServiceNow, the Ref_ID cannot be included in the body.We have created an e-mail inbound act...
If I have to replace the existing (functional) ServiceNow Groups with new ones, is it possible ? if yes what areas need to be considered and checked before doing so ? Do we have any such check points to be referred ?
--> create a ui action on incident form called : “MORE ACTIONS”ONCE USER CLICK ON THAT BUTTON --> A DIALOUG BOX SHOULD APPEAR WITH 3 BUTTONS : CREATE PROBLEM , CREATE STORY , CREATE ENHANCEMENTExpected output should be like below once user click the ...
Hi,I am working a catalog, which generates multiple RITM based on users selected on form.Each user selected should be updated on requested for field on RITM.I am able to generate multiple RITMs(Default + script generated). but the script generated ri...
Hello, I am looking to remove the filter option on the Portal, No one should able to remove the filter condition apart form the applied filter.
Hello, We have a catalog item that requires the requester to attach files with sensitive personal information. We are trying to figure out the best way to: 1. Automatically encrypt any and all attachments associated with this catalog item. 2. Only al...
Hello ServiceNow community Today, I want to share a real-time issue I resolved recently related to SLAs not starting retroactively for reopened incidents. This might help you if you handle complex SLA conditions in ITSM implementations.⸻Problem State...
Hi, if I go to kb_knowledge table and then i click on a published article, then i can on the View Article UI Action. Im being redirect to a new view and I see Create Incident on the right corner, how can I remove this button
Im using the Vancouver version and my workspace is custom workspace
I created a flow that works when i test but not when it runs in background.Flow is triggered on contact creation.It grabs the userid into the variable I then grab that variable and update the email address with adding @email.com.au *not actuall but h...
How to create table using Background Script? Please do let me know.Thank you!
I have a question about utilizing AI in ServiceNow to create Playbooks...From my understanding, this would require utilizing Now Assist for Creator. Is this correct? Could we utilize AI Agents to create Playbooks?Why or why not? What is best practic...
I'm working on a Service Portal widget that displays "My Requests" and need to implement a Copy functionality for specific catalog items (iPhone 13 Pro). The requirement is:Show a "Copy" button beside RITMs for iPhone 13 Pro catalog items (Working)...
Hi everyone! I'm working on a client-side requirement for the Incident form, where the Category field should be disabled if the currently logged-in user does not have the itil role. To implement this, I used a Script Include + Client Script with Glid...
