Hi, I am trying trying to create a related link within a change record that will either open a catalog item within the change record, or open a new tab direct to the service portal for the user to submit the request. Preference on having this open wi...
Hi Everyone,I’m working on an integration where we are required to use OAuth authentication. I’ve set up the OAuth profile in ServiceNow, but I’m running into an issue:The token we get from ServiceNow’s OAuth setup is not working for the integration....
Hi community, I am facing the challenge of allowing a specific group of service fulfillers to create response templates for all HR lists. Currently, the group of service fulfillers is only allowed to create a new Response Template for the "sn_hr_er_...
Hi everyone, Anyone found a way to make Outlook Actionable Messages plugin work in Outlook legacy client?I started testing yesterday and notice the plugin only works in Outlook (web browser) or the new Outlook.I have a requirement to make actionable ...
Hi all, I took over the system from someone else. There used to be a page that redirected users to their destination, but that page has since been removed.However, when I impersonate newly created users, they are still being redirected to the deleted...
I am looking to hide the create change request button on my workspace by going to the UI action and deselecting the workspace form button and still that button shows up on the form How can I hide this button so it is not visible to anyone
I have a script include that pulls data from any table any fields and it is generating an answer but the return areaArr (near the end) isn't working. I put notes in the scripting to validate what has returned a value var primeQVal = 'feda0022c3...
Hi, can anyone please tell how can I introduce a specified time delay between two commands. example I need an alternative of Sleep command. var max_retries = 10; //5 minutes, 30 seconds apart for each try var max_retries_counter = 0; var employeeID ...
Hi community,The variable I have selected in the below condition is select box whose choices are coming from a catalog client script on the form -> hence not showing in the select box in the flow. This could have been easily handles in workflow using...
In the Zurich release, we now have the Coral theme available in addition to Polaris.With Coral, there are some noticeable updates that impact the look and feel of forms, buttons, and lists, along with enhancements in the Theme Builder (including supp...
Agent assist is pre-configured to search Incident, Problem, Change, Outages, Knowledge, and Case tables for solutions.To configure Agent Assist for additional tables beyond the default ones follow the steps below: Navigate to Contextual Search > Tabl...
Hello!I have a catalog Item that basically asks 5 questions. For four of those questions, if the answer is 'yes', then i show a multi-row variable set. For one of the questions, if the answer is 'no', i show a multi-row variable set. That part I have...
I have one list collector field country which takes reference from core company tableand other list collector field Company Code which takes reference from custom table and in this custom table one field country which takes reference from same core c...
When Im requesting new task request_for variable need to editable for only DELL support group.
Hi Team, We are configuring virtual agent and we can see some users using vaVars, vaContext or vaSystem as some variables in scripting in Virtual agent. Where these functions are stored ??? and I can see some of them are usingvaVars.Enable_Liveagent ...