How to hide submit button in Service Portal
Can someone help on how to hide submit button in Service Portal ?
Forum Posts
Resolved! Is it possible to disable the Submit button on catalog items?
I have a catalog item that opens with one mandatory variable, a choice list, visible. Depending on which option is taken, other variables are exposed. If certain of the choices on the initial variable are taken we don't want the requestor to be abl...
g_form.setValue() and g_form.clearValue() not working on HR Agent workspace
I have created a client script for the filed clearing requirement, Its working fine in ITIL view but not working on Agent Workspace.Tried with these api's g_form.setValue() and g_form.clearValue() . Also tried for timeout function as well. Any soluti...
Resolved! Why ServiceNow doesnt recommend Table cleaner to delete large records?
Once, ServiceNow support person had told us to use Table cleaner if large amount of data needs to be deleted/cleaned up. but just now I came across this statement from ServiceNow - "If there is large amount of data to delete, it is recommended to del...
Get URL value in client script
Hi, I am trying to load portal page from a ui page. This page is a record producer.I am able to to that (loading portal page).Suppose my url that coming on portal is :https://<INSTANCE>.service-now.com/portal?id=sp_home&sysparm_product_sysid=<product...
Resolved! How to Import knowledge articles with attachments??
Hi Everyone,I have to import 7000 knowledge articles from one servicenow instance to another servicenow instance with attachments, Please let me know the steps to achieve this one, I have seen a lot posts here but didn't find the right solution yet.T...
Resolved! Script include not working on call Dynamic Filter option
Dear experts,can anyone help on my issue. I've created a Dynamic filter option like below The ACL is like below with all the internal user can read this Filter And the script include: var UXDynamicFilterUtils = Class.create(); UXDynamicFilterUtils.p...
TinyMCE: Style sheets 'skin.min.css' and 'content.min.css' not found
Hello community, I'm trying to implement the TinyMCE editor in a UI page. In my PDI everything is working fine, but on a customer instance I get an error which indicates that the CSS for the editor is missing. See specifics below. Implementation in U...
How to trigger alerts at 50%, 75% and 100% of Change Window in Change Request?
Hi everyone,I’m trying to send alerts when a Change Request reaches 50%, 75% and 100% of its planned time window. But my Business Rule (on update) is not triggering for any of the events What I want to do:Alert 1 – 50% time reached: When the Change R...
HR Agents are not able to create a custom list for themselves in My Lists (HR Agent Workspace)
The users are not able to create a custom list under My Lists tab in HR agent workspaceCan anyone please tell me why this occurred?Non admin users tried to create a list but couldn't while admins can still create it.Note: HR agent already has basic ...
Resolved! Disable "View Identity Center" from user profile page in service portal
Hello, After upgrading to Utah, we see a link "View Identity Center" in user profile page on Service Portal. We would like to hide/disable it. I looked at the user-preferences widget and see the code in attached screenshots. I don't know where to add...
Global Search in Workspace
Hi all, I have a workspace when i am searching for record in global search then it is giving all find results, on clicking the record its opening into workspace tab. Before it was working like when searching for record it was directly opening into sa...
How to properly disable OOTB self-registration in the Community Portal?
Hi everyone,I’m working on a requirement to completely disable the out-of-the-box (OOTB) self-registration feature in the Community (not the general Service Portal or Customer Service Portal).According to the business need:Only users who receive an ...
is there a way of getting stats for VA? Usage, type of requests, answer resolution rate?
Hello All, We went live with ServiceNow last month.we enabled ITSM pro plus VA with Now assist and would like to get some KPIs and metrics from the conversation users are having such as : Usage, type of requests, answer resolution rate, or anything b...
Code Review comments
Once I rejected or approve the request with comment, it only shows the Code Review Status and date it must show the Code Review Statusdate + time + name of approver(Comments)Comments See attachements for your reference.