Approval request chain is shown correctly in Email notification, but it is not correct in SP
Approval request chain is shown correctly in Email notification, but it is not correct in SP. It is showing all approvers in service portal.
Forum Posts
Collapse a section in Workspace View
Is there any way by which we can collapse a section in Workspace view on form load ? e.g Collapsing "Schedule" Section on "Control Test " Form in Workspace view on form load !
How to add Edit button in related list?
Hi,I tried adding the edit button using list controls. The Omit edit button checkbox in unchecked. I also clicked the enable editing button. Still the edit button is not visible in the related list.How can I do the same?Thanks in advance,Sruthi
BCM -BIA ASSESSMENTS
Hi In BIA we're having assessments is there any way to show the assessments in service portal of end users? If yes how can we show in portals?
journal_input fields not displaying on portal
Our team created a couple journal_input fields on a form and it shows up on the back-end platform view, but does not display on the portal unless we make it mandatory. What is stopping the portal form widget from displaying these types of columns?
Resolved! Theme option not showing under Preferences
I have enable the Polaris dark theme as suggested but still don't have the Theme option available under Preferences.Any idea as to what would cause it not to display?
Resolved! Does the sequence matter? addQuery()
Hi,I wote this code, but it gives the wrong input, but when I change the sequence, it works fine. Can you please provide me with insight? var gr = new GlideRecord('sys_user'); gr.addQuery(producer.email, 'email'); gr.query(); if(gr.next()){ current....
Change the color of Approval link in email
Hi All,In approval email templates, I'm using ${sysapproval} to display the approval link, By default the link appears in blue , but i want to change it to green. Can someone please help me how to properly change the color of the approval link to gre...
Add/translate custom fields on "Create User" form in ADManager Plus
Hi,We are using ADManager Plus to integrate with SN and ADManager, but, we encountered an issue with translating OOTB fields of the OOTB create user form and also we want to add custom fields but the custom fields are only added in the end of the for...
How to make business rule run after flow state is completed
Hello Experts, I have written a business rule to check whether all the tasks connected to RITM are closed complete or closed skipped.The business rules is working fine when there is one task or multiple tasks getting triggered simultaneously, but the...
Questions about AI Control Tower
* Does SN is bringing the capability of discovering AI agents/models/prompts automatically or it has to be always manual entry ? How this data can be created* If we request for any AI use case and it goes through its complete lifecycle in SN, how pro...
Resolved! I want to Restrict Form Submission if the It-fun_org field is Empty
Hi Team I'm working on a requirement where I need to prevent the submission of a CIR if the field it_fun_org is empty. The challenge is that this field is read-only on the form. This field is Currently populated based on Business applicationField Na...
How to Install the ServiceNow Microsoft Add-in for word
Effortlessly Connect ServiceNow Contracts to Microsoft Word: A Quick Guide for AdminsIf you’re managing contracts in ServiceNow, you probably know how handy it is to work directly in Word without switching back and forth. Luckily, there’s a dedicate...
How to enable access to Use the Interactive Filter on a Dasbhoard
I have added a Interactive Filters to one of my Dashboards. I shared this Dashboard to a manager group.If one of the members of this group accesses this dashboard, when they select the dropdown, they are getting the message " No records found"they sh...
Do you know how many ways we can use ServiceNow Tags.
All about ServiceNow #Tags, What are Tags?-Tags are keywords or phrases that can be assigned to records in ServiceNow to categorize, filter, and search data.How tags useful?- Tags enable efficient data management, improve search results, and enhance ...
