Please, I need an explanation of the choices of the 'operational_status' field of the 'cmdb_ci' table, i.e. in those cases a configuration item takes on the values shown below for the 'operational_status' field?OperationalNon-OperationalRepair in Pro...
I have setup Bot to Bot integration using attached API. Till non-production instance, it worked fine but in production it is not giving designed response.Instead of starting the topic flow it is giving suggestions as soon as I select the topic and se...
Hello Everyone, What I have done in ServiceNow?developed my own scripted REST API, e.g., /api/12345/incident_webhookcreated an application in OAuth application registry, e.g., OAuth_App_1created a new REST API Auth Scope for the above REST API (given...
In the Email field on catalog form reference to sys_user table would like to see email not name after selection , this field is not in related to request for or such
I am working with an OOB Virtual Agent, I've enabled AI Search within it but it appears that it is not passing the search value or some other error causing no result.I get the "I'm having technical issues and won't be able to continue this conversati...
how to access the input variables of a Reusable Test from a Run Server-Side Script step within the same reusable test. I have tried with param and stepsgs.log(JSON.stringify(params)); // output: {}gs.log(JSON.stringify(steps('/* sysid of input variab...
Hi All, I am using below sub-flow to fetch comments from Jira and update Incident/RITM records. When the record is not found the sub-flow is throwing an error "No record found in lookup" and it is creating multiple error records. Is there anyway to ...
I was trying to develop a flow and this question came to my mind. Is it possible to create loops using a flow? Can I recursively call a flow to achieve this goal? I have tried many ways and I have not found how to do it.
I tried adding an ad-hoc approval to an Employee Relations (ER) case. It shows as successfully added, but nothing appears in the Approver related list, and no record is created in the Approval table.However, the same functionality works correctly for...
Is there any way to increase resolution of the client test Runner window?Since, while running the scripts through ATF, observing this ... issue and button misalignment.
Hi community,I have a field u_closed_incident (type: Date/Time) on the Incident table, and I want to populate it using data extracted from one environment and applied in a second environment. In the first environment, I exported incident numbers alon...
Hi, Can anyone let me know, if we can build the custom API to attach a CSV file to RITM? the csv file is saved on the MID server. We are using a catalog item that allows users to create requests to add or remove members from a distribution list (DL)...
Hi all,I've already created a UI Action button that opens the Requested Item form in print view using this URL:/sc_req_item.do?sys_id=xxx&sysparm_media=print This works well and shows the Variable Editor, but it requires the user to manually click ...
Could email from multiple DL possible to create and update incidents? like instead of instance email id, users send email to different DL to update tickets on ServiceNow.
