Hi Team,The Request method options like "Request", "Order", "Submit" is not displayed in the catalog item card that is displayed due to the Agent Assist search results in the Service Operations Workspace. I would prefer to display those options irres...
Hello Team,Please help with below requirement,Now I am having a Summary field on Incident form which visible only when Priority is P1(written as part of UI Policy) and also is having ACL as :Allow write for Summary in Incident, for users with role...
Hello Team,I have updated the plugins in latest version and after that I was not able to see the risk response task page in Risk workspace.could you please help me with this issue? Thanks in advance
Hello Team,I want to implement the following requirement without using Flow Designer, as it is not available in the client environment:Send the first notification to the approver 1 day after the approval record is created, if it is still not approved...
Hi,I have a Demo (partner) instance that we recently installed DemoHub into. I am looking to create a user who has enough authority to access the DemoHub NEW homepage, open the narratives, even download files but will NOT be able install a narrative....
I have a requirement to create a catalog item for missing devices. Ideally, we are wanting the manager to send in the catalog item, then the system will automatically reset the users password and email it to the manager. Then we are sending a task to...
To ServiceNow Team: My PDI was reclaimed prematurely and without warning or communication. Is there anyway this can be recovered/restored? My instance was dev194428. I see it's in a hibernating state right now so I am assuming it has been re-distrib...
I want to create a report on scheduled job but when i am trying to select the table it is not showing me the scheduled job table
Hi,Please advise to get sysid of current location value into script include.I am fetching location name from current record (UI action) and passing to script include. UI Action: var location = g_form.getvalue('name'); var ga = new GlideAjax('Conta...
I am creating a Report on Incident table,If incident is assigned to Helpdesk and changed to other groups then i need only those records in the report
Requirement: Add Multiple Users to an AD Group via Flow Designer in ServiceNowWe want to design a Flow in ServiceNow to add users to an Active Directory (AD) group using three different input methods. The process must check if a user is already a mem...
Hello,apparently I can edit the Label of an Action Input but not its Name.Any way to do it, or one has to re-create the Action Input?By the way, the same limitation seems to apply for names of Flow Variables.Thank you in advanceFlavio
Hi ,I’m facing an issue where the Activity(filtered) section on the SC_TASK form is completely empty No worknotes , No additional comments , No activity logs.I checked all the ACL's , client scripts , UI Actions , UI policies found nothing . Form La...
I have a MID Server Script File that we used as an attachment and we are updating the MID Server Script file. What I did was delete the attachment and the file in all MID server got deleted. Now, I attached the newer version of the .ps1 script but th...
Hi ,I'm currently working on setting up Major Incident Management (MIM) in ServiceNow and would appreciate guidance or best practices from those who have done this before. Specifically, I'm looking for help with prerequisites & questions that needs t...