I am facing a issue below, can any one help? Thanks! I uses Open a record producer step(SP) and set variables, then I want to save as draft, I couldn't find any step can be used. And Click UI Component can not retrieve the Save as Draft button. Is th...
Hi Community, I'm working on decrypting a Password (2 Way Encrypted) field in a custom table in ServiceNow. Here's the code I'm using in a background script to test decryption:var rec = new GlideRecord("my_table");if (rec.get("941b315a87b06a106a6dc80...
I'm trying to update the Create Normal Change UI action, so that it auto-fills some fields in the new change with text I've saved as messages. However, whenever I add getmessage() to the script, the UI action fails. I see other UI action scripts that...
Hi Team, Our client wants to have the ability to report cases created from Inbound emails as phish by checking the email ID of the from sender. Firstly, we need to flag cases created from non - acceptable domains as potential phish, and then user sho...
Hi All,We have a requirement to copy value of field4 to field 2 for a list of records from a table and update (not all records of the table should be updated. there are duplicates for field 4. Looking for background script with try - catch where it w...
I'm trying to get a catalog client script that is an onChange script that will check for the existence of the company name. I have a very simple form to experiment with that is just a check box and the Company Name and Address.What I am trying to do...
How to get a response for an endpoint using background scripts? This question was asked during an interview and the answer I gave was not correct. I assumed we could use JS and the sn_ws.RESTMessageV2 class to build out a REST message. Could someone...
Hi, We are performing cloning to dev instance.Already there are targets created for previous cloning by other associate.In that, I have updated my username and passwd.Now, our Dev is in washington version, but in targets, as war version it is showing...
Hi All, We have very good learning courses on NowAssist which helps you to learn about GenAI and how ServiceNow put it together. Hope it helps.Keep learning and sharing!! I hope this article helpful. Please mark it as helpful and bookmark if you li...
Hello Everyone, We are currently facing an issue where creating a catalog item redirects us to the REQ instead of the RITM. We need to change this redirection to RITM. We are using the ESC Portal on ServiceNow version Xanadu.Despite trying several so...
Hi Experts, I have requirement as belowWhen user attaches an attachment of size more than 10 mb, it should show an alert message as Attachment size is exceeded, it should be on RITM or catalog task table.I want to implement this through client scrip...
Hi All, I am working on an integration where the attachment from the third party will be stored in filenet and fileid will be shared to us as payload. Please help me with the steps on how to setup the configuration in servicenow to access the filenet...
If you dont have anything to do other than to create a catalog task, should you create the catalog task using a record producer instead of a catalog item. My vote is no but I have a teammate who is dead set on it. I think this should not be done like...
Updating records in ServiceNow is something we do all the time. But doing it in a consistent, reusable, and scalable way? That’s often overlooked.In this article, I share a clean and modern approach to updating records using a reusable utility class ...
I am trying in the Yokohama PDI. I see there are few already created “ Project Time Categories”. I have also created few as sample. The challenge is I don’t see the default ones nor the ones which I created in the Time Sheet portal. I would like to k...
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