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Resolved! Analyze UI action to show related Problem tickets

Hello All, I’ve added an 'Analyze' button to the Problem record form.When clicked on that button, I want it to display all other Problem records whose short description or description contains keywords similar to those in the current Problem record. ...

sattar3 by Tera Contributor
  • 1376 Views
  • 6 replies
  • 2 helpfuls

Account Recovery is not able to enable

Hi I am not getting the option to enable the Account recovery checkboxand also Missing Step 2 and Step 3  how to bring that checkbox  Version - Tokyo  

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Saib1 by Tera Guru
  • 2738 Views
  • 3 replies
  • 0 helpfuls

A few UI Builder Calendar questions

Hello, In the past few days I've been working on a simple application using the calendar component with the goal of making a easy to use interface for employees to tell when they will be at the office.  So far, I've been able to bind my table to the ...

calendar_month_view.png calendar_week_view.png
francoisl by Tera Contributor
  • 795 Views
  • 3 replies
  • 1 helpfuls

Resolved! List View Modifications

Hi i have a service catalog which has a variable Request type, now i need that variable to display the text rather than the value while being displayed in list view also when i edit the list view it should pop up a reference to the variable text how ...

Abdul by Tera Contributor
  • 1366 Views
  • 9 replies
  • 0 helpfuls

Resolved! How to call the multiple events in the one Notification

Hello Community ! I need create one new notification when the needs attentions is true on the sc_taskFor thisTrigger condition: 1. state changes from Pending to Work in progress2.Additional comments updated by customer/ not assigned to3.Catalog type ...

is_12 by Tera Contributor
  • 1844 Views
  • 15 replies
  • 0 helpfuls

Resolved! Impact

My impact doesn't show up unless the category is software. I created a new UI that the condition is category is anything. Impact should be visible. Yet this hasn't helped. Can someone guide me please.

AtifS by Tera Contributor
  • 2253 Views
  • 10 replies
  • 0 helpfuls

Resolved! How to give link in alert box using client script in service portal

Hello, I have requirement if someone select incident from service portal and if the  escalation count on that  incident increase more than one then it should show a alert box that "incident is already escalated please click  here to know more about i...

Nisha28 by Tera Contributor
  • 10838 Views
  • 10 replies
  • 9 helpfuls

Resolved! Trying to pass email addresses from a list collector

I have a catalog item that asks for a list of users, I'm using a list collector that is accessing the sys_user table. What I want to do later in my flow is the send a notification to all users added to the list collector field on the catalog itemThe ...

dannyprime by Tera Guru
  • 1603 Views
  • 9 replies
  • 3 helpfuls