knowledge integration
Find recurring incidents based on similar short description and automatically link the relevant knowledge article with them.
Forum Posts
Resolved! How to change column colour with condition and column name
Hi teams, my first time using a forum, so please let me know if I made a mistake. I want to change something in this report, but I don't know how.1. I want the column to change colour with the condition. For example, if the "Priority 3 resolution" co...
Resolved! Platform Analytics Calendar
Hello, I am trying to create a Change Request calendar and show the date as the Planned Start Date. However, when I try this, the calendar blanks out and does not show anything. I am working in the Platform Analytics Experience environment. Any help ...
Resolved! Calculate the amount of days between two dates
Hey everyone, I am relatively new and am trying to determine how I can subtract two dates so that I ultimately end up with the number of days between the inputed value (date) and the current date.I am returning the date values and current date approp...
Resolved! In Incident Resolved notification how to set dynamic link URL from editor
@Ankur Bawiskar I am trying to generate dynamic hyper link for incident number with html edit link option please find the screen shot.Once user click on number it should go to the portal view and see with incident sys id can able to see incident.her...
Resolved! I want to color the field on my form, but my Client Script doesn't work.
Hi everyone! I created an onChange client script to change the color of a reference field on my form when it changes, but somehow my code doesn't work. The trigger condition is the same field that's color should be changed. if (conditionValue == "...
Not able to get Sc task record.
I have created a catalog , the request generate but while the searching in now plateform it says request not found can someone please helps
Ai Search Suggestion
I have encountered one problem in my Ai search I have configured the search result to some way when a user click on it it should redirect to a external link ,it is working fine But when user is typing his query in the search bar some suggested result...
Resolved! Can you clear a field value using a flow action
I have a field on a record eg:sys_user record and I want to clear whatever value is in a field before I am going to update it later (so I know it won't just add to what is there when it is updated later) Table: sys_userField: u_xyz How would I clear ...
Report to calculate Time spent to resolve a Incident
So how can I build report in ServiceNow to get Actual time spent (hours) by the Incident to resolved ?
Resolved! Can GlideExcelParser be used to update excel file?
Using GlideExcelParser, I can read data from an excel file that is attached to a record. But what I'm interested to know is if I can use it to update the same file with some data. For example, original sheet contains the following: IDLabelProcessed1F...
Platform Analytics - add visual task board to a dashboard
Washington DC Patch 0 Hotfix 1 In the Platform Analytics world, can we add a visual task board to a dashboard? If so, how? We were able to do this in Core UI by creating an iFrame for the vtb and adding this in a content block to the dashboard. If we...
Hide specific fields from print outs
Hi, Is there a way to hide specific fields on a form/record when you click on the Printer-Friendly Version to print a page?We have a few fields that only certain people can view(we restricted them via ACL). We also have UI Actions that will hide tho...
Copying variable values of RITM to a record Producer via UI Action
Hi All, I have a requirement to create a button on RITM form that converts the current RITM to an Incident.I am trying to redirect the UI action to a record producer as below var ritmNumber = g_form.getValue('number'); var url = 'com.glideapp....
Need to remove the column "Impact" from RIDAC page of project workspace
Hi I have a requirement to remove the "impact" field from the RIDAC page of project workspace , I am not able to achieve this by altering the list layout of Risk , issue , decision , action and project change table.I wanted to remove the Impact from ...
