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SFTP file transfer issue from MID Server

Hello I have created a post Export Script and Script Include to transfer the files from Midserver to an SFTP but its not working, can anyone help in debugging.I checked few posts but unable to fix issue.Solved: Push .csv file from mid server to an SF...

SNDP by Tera Contributor
  • 643 Views
  • 3 replies
  • 0 helpfuls

Resolved! Get only the most recent RITM for each Catalog Item

Hi All, I am planning to create a report which will return only the most recent RITM for each Catalog Item that we have in our system. I know I can use group by to group the records per Item, but is there an easy way to get only the most recent recor...

Nen by Tera Guru
  • 570 Views
  • 4 replies
  • 0 helpfuls

Performance Analytics Map assignment group in breakdown

I am working on creating a PA report titled "Closed Tickets Per Day," using the assignment group as a breakdown field. The source field is task.assignment_group from the task_sla table. Since there are many assignment groups, I would like to summariz...

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ChAhmed by Tera Contributor
  • 428 Views
  • 3 replies
  • 0 helpfuls

How to get members of selected business unit group ?

Script include: var GetUsersFromBusinessUnit = Class.create();GetUsersFromBusinessUnit.prototype = {    initialize: function() {},    getUsers: function(businessUnitID) {        var userList = [];                    var buGR = new GlideRecord('busine...

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Annie Scott by Tera Contributor
  • 243 Views
  • 2 replies
  • 0 helpfuls

Using variables on the change_request table

Hey Friendly faces  Context:I have record  producer for Change Request form, which we use to allow 3rd party users ( non-licensed) to submit their change request. On the form there are set of additional questions that they need to  respond to, based ...

mattmg by Tera Guru
  • 763 Views
  • 11 replies
  • 2 helpfuls

Need EMPTY/NULL on Duration Field Type

Hi All,Got the following brain teaser for you. When working with duration (glide_duration) fields:1) ServiceNow considers "0" as empty.2) Since "0" is considered as empty - not possible to have the field empty.Any suggestions on how to achieve the re...

dimitarbld by Tera Contributor
  • 254 Views
  • 1 replies
  • 0 helpfuls