Resolved! Yokohama Instance
I have received a new Yokohama instance. My home page is automatically redirecting to App engine studio. I want that it should redirect to platform homepage. How can I do that?
Forum Posts
Resolved! Document intelligence - Translation of screenshots for knowledge and case purposes
Hi everyone, I've been looking through the capabilities of DocIntel, which is really interesting. With that said, I've been wondering of the following. 1. Our company has been using MemoQ and Intento. I'm aware that we have Intento in the ServiceHub...
Log work note on adding or removing attachment
Hi All, Good day!! I have a requirement where I should see a work note added to an incident/problem/change record whenever an attachment is added/removed to the record, saying:<File Name> has been attached to <Record Number> Kindly suggest script ...
Give Read ACL to RITM based on condition
HI all, I have a requirement where i need to give read ACL on RITM table where there is a condition Service Provider = MY_value, now this ACL is already there created having a role ITIL_HR, i need this to be added to a new role and even admin should ...
What is choice action field in transform maps used for?
Can anyone pls explain the use of choice action field in transform maps and its options(create,ignore,reject) with real time examples. Thanks in Advance, Sweety
Capture multiple Tables (With Associations) and Fields in an update set
Hey there I have a custom app with 4 tables in a global scope. Let say the 4 tables are Tab1, Tab2, Tab3 and Tab4. Tab3 and Tab4 are associated with Tab1 and Tab1 is associated with Tab2. What is the best way to move these tables from a legacy instan...
"Attach" Action in Service Operations Workspace
Hello! I am trying to update the "Attach" action when searching for Knowledge in the Agent Assist. Currently when you click "Attach" a modal is presented and you can add Comments. These comments and the article are added the Additional Comments field...
Create an SLA Which will apply on priority 1 (critical) incident.
Procedure:Navigate to All > Service Level Management > SLA > SLA Definitions.Click New. The SLA Definition form is displayed.On the form, fill in the fields Type : SLA,OLA and UC SLA : SLA is an agreement between a customer and service provider.OLA:...
Outbound REST Integration
Use case: If an incident is created in source ServiceNow instance it should be created in target ServiceNow instance.ServiceNow stores details on how to interact with external web services through REST in a REST Message record. The REST Message recor...
Resolved! Update set movement
I am moving my update set from Xanadu to Yokohama. I am getting multiple errors of the same type. The description is - Could not find a record in sys_security_attribute for column security_attribute referenced in this update
Encryption OOB popup not visible in catalog item
Hi, Can any one suggest this method is not popup OOb box with Encryption and Without encryption option while uploading the attachmentWidget Angle provide :spAttachmentUploadType : Service function(spModal, $q, i18n) {'use strict';return {uploadAttach...
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Resolved! Max length value of string field is not honoured
In the sys_dictionary table, I've the following field:But ServiceNow is allowing to store a value greater than 30 characters. For eg: It allowed to store a value of "Health and Safety - Customer responsibility" which is 43 characters long. Is this ex...
Resolved! significance of Action Name
Hi,What is the significance of Action Name in UI Action? I only know that when we are calling server-side code from client-side, we use it gsftSubmit(null, g_form.getFormElement(), actionName), and then we write server-side logic. Even then, how is t...
Resolved! How to hide a module from the application menu for a specific group without removing roles?
Hi, I’m trying to hide a specific module from the Application Navigator for users in a particular user group, but I can’t remove the roles assigned to that group, as they are required for access to other functionality. For example, the module has vis...