Hi Expert,We are facing one issue with assigned to value.While creating custom task from request through workflow, though assign to is empty but 'i' icon is coming with backend value 16, which is nothing, Please refer attached screenshot.What could b...
Any documentation on Microsoft 365 excel spoke plug in serviceNow.I would like to explore if i can export a perticular record data from Service portal in to Editable Excel , customer needs Excel with different tabs and custom headings and color them...
Hello Everyone, How do I change search default from START WITH to CONTAIN for one of the custom fields on Interaction?Sys properties glide.ui.ref_ac.startswith is already turned off. Thanks
In the configurable workspace, we need to enforce a restriction for agents trying to place orders for a customer (primary contact) who already has an existing request in the system. The logic should be implemented as follows:On Primary Contact Chang...
I have created a report in the development instance and moved to the test instance everything migrated to test but the sharing settings in the reports I have shared with two groups those were not reflecting in test instance how can we capture and mak...
Hello all.A few days ago, I retrieved some records from the sys_audit_delete table and for some reason, the "created by"/"opened by" fields were updated to my user and the "created on"/"updated on" were updated to the date they were retrieved.records...
Hi,In flow designer we are using Send Email action. in body we need to attach Additional Comments from RITM/SCTask. so I am using Data Pill Picker and selecting Additional Comments from RITM but i am also getting time stamp and username in body.How t...
Good Evening, I have a requirement to put the updated date into a task variable when all the approvals of a request are all approved and the task is created. I need to take the updated date from the RITM and put in the Approved date field on the ta...
Hi, Is it possible to have 3 filters created on the PA dashboard referencing onto one database views and you can configure the 3 filters to be dependent on each other?
Hello Community,In an embedded table, a Business Rule creates 5 new records. These records can be sorted using the column header options. However, since users might sort the records differently, the order can become inconsistent and confusing.How can...
Please clarify something for me:When I make an outbound REST call through the MID Server, I can see both output and input records created in the ecc_queue table. In this case, the response_to field of the input record is populated.However, when I mak...
Hi, We noticed that if an agent searches for tickets created by an employee by their name versus their employee number, it yields different results. If there a way to configure the Global Search so that if the agent searches by employee number it sho...
Hi everyone,I hope you’re doing well. I want to start fresh and deeply learn JavaScript with a strong focus on how it’s used within ServiceNow — both client-side and server-side scripting.I’m looking for advice on:• How to begin learning JavaScript f...
In Service portal I have one custom widget and added this widget in landing page but when i open the service portal with in a second it will disappear that widget is not contact visible where i need to check for this widget hide ,need to visible in c...
