Hi guys, I have a functionality where, I have interaction recordand there is UI action called 'create an incident' when one clicks on this incident will get created and I want to update the work notes as 'created from interaction and record no:'.and ...
Hello,I have a field named "Dura" on the Case form in Workspace. I would like to apply an advanced condition that compares the value of Dura with the Time worked field. Specifically, if Dura is less than Time worked, I want the Dura field to be highl...
This is a response I get from an action in flow designer:This is of the type array.Object{ "Response": { "temporaryAttachments": [ { "fileName": "Requirement Analysis for Generic ID Creation CHG0092436.docx", ...
I just started learning service now. im in the first course "introduce to app engine studio for citizen developers". The intoduction of course mentioned I need to request lab instance before I begin on the hands-on activity. But i cannot locate the p...
We have introduced new field named 'Secure Category' which is of type 'true/false' and if the top category is marked as secured means true then while creating the article when we click on the reference icon to select categories then the one which was...
I have a catalog items that has 4 fields - email, name, comments , age and want to pass this values dynamically from attached flow to a action (rest step) using flow designer. This action step will then make rest api call using these paras and upda...
How to create database view to get all incidents whose comments are not updated since 3 days ?Joining sys_journal_field table and incident table is fine but how to set the offset of X days in database view ? Anyone has tried this approach and got the...
I have the database view on 2 tables and defined the view table incident and added columns from the available list that should show on the view result but not seeing chosen columns.
Hello, Can anyone point me in the right direction for updating the hover-over text for the date variable in a catalog item? The text only shows when hovering over the calendar icon (). This might be OOTB and can't be edited from what I have read from...
Hi Everyone, I am trying to import a .xlsx file which is coming from an email. But when I try to load the data, I get an error message: "com.glide.db.impex.datasource.DataSourceException: java.io.IOException: error in loading headers from the xlsx da...
29m agoHow do we Migrate existing articles with respective fields from Known Error (u_kb_template_known_error_it_tech) article template to Known Error (u_kb_template_known_error)
Hello, I am working on a catalog item that has two fields "Life Cycle Stage" and "Life Cycle Stage Status". When I select "Operational" under "Life Cycle Stage", I should see four choices under "Life Cycle Stage Status", they are End of Support, In ...
Hey guys, I had a customer who wanted to edit the existing dashboard. She wants to modify a dropdown menu to display a list of users who are Client Service Managers. In the Dashboard interactive filter setting, the reference table is the user table b...
Hi,I have two onChange client scripts, one for the var "hardware_cost" and the secong for "installation_config_cost" and they sum to a third field. I can't get the sum mfield to properly format as US currency, with dollar signs, comma's and decimal...
I'm looking for ideas on keeping the assigned to from approving their own changes. Whenever a change is created, the approval group is the ("approver: " + assigned group) that is tasked for that particular change. If the assigned to is a member of bo...
