Hi All, I am writing After Business Rule, and have created Problem ticket when Incident is "on hold". In addition I want to update Incident Ticket as well, with Problem created. How we can achieve this? Script:var gr = new GlideRecord ('problem'); ...
Hello experts, We would like to build similar logic as the one OOTB (Personalized list column) in a custom widget. Could you pleas advice how this could be achieved ?
Hello everyone,I am currently working on a project and have a technical question regarding nested options in a schema.Specifically, I’m trying to figure out how to implement a feature where Option A dynamically displays Option B based on certain cond...
Hi Team,I want to modify the assess risk button on the change request form, But unable to find the actionplease can anyone give the input how can we move the button to header.Thank you very much in advanceRegards,Prajwal
How to create a report to track total time duration when the field "On Hold Reason" changes using metric definition.Problem :To find the time spent by the Legal Fulfiller , Legal User and 3rd Party on the ticket/ request.Resolution :When the state c...
Hello Developers,I was trying the following script in background script*********************// Define the user name or some identifier for the user that you want to fetchvar userName = 'MFD Project Reader';// Create a GlideRecord object for the Sys_U...
I want to track how many custom tables are consuming licenses. we are entitled for App Engine Starter 50 Custom Tableshow can i check how many have been created and part of the licensing
We want to measure per-user subscription license details.If I need to use Subscription management product, I need to add groups in the workspace, whenever there are changes to groups (addition/deletion etc) I need to make those changes in the workspa...
Hi all! I am trying to get the value contained in a reference field in an Onbefore transform script. It is returning the sys id instead of the value contained in the field. I tried with getValue, getReference, getDisplayName and getDisplayValue. Any ...
HI Community,Want to create UI Action in the incident form context menu which will create KB articles.Thanks in advance Ritik
Hello, We have a requirement to delete few non-global roles of a user based on his employment type change. The flow works great, until it reaches delete record action, where if it finds a non-global role which needs to be deleted, it throws error 'Un...
Before work notes is updated by user, check for PII data in the Incident Comments and mask the card data and update the worknotes comments How can we achieve this via Before insert, update BR on Sys Journal field table ? Trying with the below. Appr...
Hi team, Our team is looking into setting up scheduled tasks for activities like monthly testing and other tasks we need to remember. I noticed that this feature is currently only available to admins, but I was wondering if there are any other featur...
I am facing an issue working with CAM WORKSPACE. I tried creating authorization boundary and then authorization package. After creating authorization package i am not able to move it forward as i cannot see Information types to select, categorize not...
I’m having issues copying the Knowledge - Approval Publish workflow to another application.Everything works normally when using an admin account, but when I impersonate another user to create an article and click Publish, the workflow does not change...
