Connect Virtual Agent to Live Agent
I want to connect Virtual Agent to Live Agent.I created flow for virtual designer the topic is appearing but chat is not getting transferred.Now Assist is also enabled that is impating the results?
Forum Posts
Sys_id is showing in list type field
Hi,I have a list type field ref to Account Relationship table. While filling the form account_to and account_from fields are coming but after submitting the form sys_id is showing. how to show the account_from column.Tried setting account_from column...
Modal window on ui builder
How to create a modal window on UI builder for incident form.On incident form, We have a button called Site Allocation,On click of the Site Allocation ,it will open the dialog window and it will list out the sites related CI Service. Please suggest h...
Resolved! Suggestion on how to build a loop back in Flow Designer.
This article aims to provide guidance for working with the flow designer. I have often been asked this question in projects and I have also seen it a few times here in the community. So how do you jump back in the flow designer when certain actions n...
Auto-Populate Assignment Group in ServiceNow SC Tasks
Hello everyone,I have a requirement in ServiceNow that I need help with. I'll explain the scenario and hope to get a solution based on this.I have 10 Service Catalog (SC) tasks, each with different assignment group variables in the "Case Details" tab...
Fix Script or On Demand Scheduled Script
I need some explanation as to when to create a script as a Fix Script and when to create it as an On Demand Scheduled Script. My team and I sometimes create scripts to update data within our instance that was not updated automatically when it should ...
Unterschiede zwischen Legacy Studio und ServiceNow Studio aus der Xanadu-Version.
I would like to know the differences between the legacy Studio and the ServiceNow Studio released with the Xanadu version.From my research, I believe that ServiceNow Studio has the following features.-Cross-scope editing-Navigation panel for searchin...
Resolved! g_navigation.open is not working in UI Action - Workspace
Hi,I have created a UI Action in one of the custom scope for taking the users to one specific portal page. But redirect is not happening as expected. Can anyone suggest me on this.Even I tried window.open but it didn't work as expected. Thanks in ad...
Resolved! Add the 'requested_for' variable as a CC to the Approval Request notification
I have been tasked with adding the 'requested_for' variable as a CC to the approval request notification. This notification uses email template 'change.itil.approve.role'.I have created an email script 'cc_requested_for' with this code: (function ru...
Resolved! Send email action flow designer
Hi all, I am using the send email action in flow designer to send emails.Is there any way to show the body of the email sent, to the record activity stream that email will be linked to? like this example below This is the email action I am using T...
Pre-requisite for servicenow ITSM implementation.
Hi, I am preparing Servicenow Kick-off document for ITSM implementation. If any one sharing the presentation, forum or document will be very helpful. Currently I am looking for Pre-requisite for servicenow ITSM implementation. Kindly help. Regards,J...
Resolved! How to use css class within the Email Script used Style Sheet - template.print() ?
Hi everyone, how are you?! I am using Email Script Template Notification, (which is being called ${mail_script} image_example) I created a table, but I would NOT like to use it inline css style of <table> <th> or <td> Tags, as there are many lines re...
Transform map Script so keep a category value
Hi Team, I have a process in that i use the transform map to rise automatic category and subcategoryThis is the template that i use in my Data SourceFor this, some rules need to be consider: 1. If the category value has been exist, the category and ...
Case Ticket Action Widget Conditions
Hi, I am looking to update Case Ticket Action widget. In that widget it will show "Accept" or "Reject" button only if state is "Resolved" or "Awaiting Info". We created new field in the Case called "Customer Input" field type is true/false. So we wan...
Skip approval if opened by an assignment group
I am working on a catalog item, and the requirement is to skip approval if it is opened by a certain assignment group. Could someone help me with the script for the If activity on the workflow. Thank you.