Resolved! IRE CMDB
Hello team,I want ServiceNow Discovery to update existing CIs only. It should not insert any new CIs. How can we achieve this using the Identification and Reconciliation Engine (IRE)?thank you.
Forum Posts
ClassCastException Error When Booking Appointments in Walk-Up Experience (Dev & Prod)
Hi All,I'm encountering an issue while trying to book an appointment in the Walk-Up Experience module in ServiceNow. When I attempt to select a time slot, I get the following error: error: java.lang.ClassCastException: class org.mozilla.javascri...
Subject: Flow Error: Transaction Cancelled - Maximum Execution Time Exceeded After Bulk Record Updat
Hi ServiceNow Community, I'm currently experiencing an issue with a flow that I’ve built to update a large number of hardware asset records using a REST API call to fetch warranty information. The flow works well, but after about 800 records are upda...
Resolved! Export Data from Background Script to Excel
Hi, I am currently using a script that stores all duplicate CI serial number in an array. Now my requirement is to export the data stored in the array to an excel file. Is there any way I can dump the data from the script to an excel file. Regards,De...
Resolved! Updating RITM SLA based on catalog task state
Hey allLooking for a bit of help with a development request I've been working on that is 90% done but giving me a headache on getting that final 10% working!The ask is for a resolution SLA at the RITM level to be paused if any of the related catalog ...
Resolved! doubt
What do you need to do before you can use an Application-based trigger in your flow?A. Activate application trigger spokeB. Activate trigger security rulesC. Activate application spoke, and plug-ins as neededD. Assign Application trigger role [sn_app...
Push Dynamic Approval on Click of a UI Action
Hello,I have a requirement where in when a user clicks on a UI Action button a group manger should get populated as approver and the user should have an option to click the button again if he wants to send it to the group delegates if the manager is ...
Resolved! Which of the following CANNOT be debugged using Field Watcher?
1. Which of the following CANNOT be debugged using Field Watcher?Business RulesScript IncludesClient ScriptsAccess controlsPlease,help me with this question
Info message not getting displayed on Portal
Hi everyone,I’m facing an issue where info messages pushed from a widget or script are not getting displayed on the Service Portal. I'm using g_form.addInfoMessage() and also tried gs.addInfoMessage() within server scripts, but nothing shows up on th...
ITSM
Hello Team, I have created on property where is stored one password in newly created property name "password" value now . I am trying to fetch the password in flow designer I am not able to do that:- I have written in the script part of flow designer...
Mobile App action button copy incident
Hi everyone,I'm currently working on the Now Mobile app, and I want to add an action button that allows users to copy an existing incident—essentially duplicating it so they can create a similar one without starting from scratch.Is there a recommende...
Assistance Required: Notification to Approver with Business Rule
Hello Team,I am trying to send a notification to the approver 2 minutes after the approval record is created (just for testing purposes). In the actual use case, the notification should be sent 1 day after creation, and if the next day is a Saturday ...
Resolved! Relocating "Send email" button in workspace
Hello Everyone,In CSM Workspace,under the Case 'Details' and then 'Draft Emails' tab,after opening an email the below email editor appears: Can someone advise how the "Send email" button can be relocated above the email composing fields?Please check ...
Resolved! Customizing Order of Items in List Collector
I have created a select box with fields like Production, Staging (SQA), and QA. After saving it, I changed the type to a list collector. However, in the form view, the items are displayed in alphabetical order (Production, QA, Staging). I want the i...
I want "select by status" ui action whenever i click on that it shows me dropdown list as showing
I want "select by status" ui action whenever i click on that it shows me dropdown list as showing "All", Open" , "In Progress" , "Validated", Aprroved on the list view table