UI Policy conflict behavior when switching field values without saving the record

Hi Team,I am facing a doubt related to UI Policy behavior and I would like some clarification.I have created two UI Policies on the Incident table:UI Policy 1Condition: Category = HardwareAction: Subcategory = MandatoryUI Policy 2Condition: Category ...

New PDI stuck in App Engine Studio loop - Cannot access Classic UI / All Menu

Subject: New PDI stuck in App Engine Studio loop - Cannot access Classic UIHi Community,I am a student preparing for my CSA certification and I just requested a new Personal Developer Instance (PDI) on the latest release.The Issue:Every time I log in...

difference between xml export and xl export

How to Enable Geolocation Tracking for Health & Safety Incidents in ServiceNow?

Hi Team,We have a requirement to enable geolocation tracking for Health & Safety incidents in ServiceNow. The goal is to capture the user’s location automatically when an incident is created (especially from mobile).Has anyone implemented a similar r...

Getting error in Change Request Flow Designer

Hello Team,Recently we are facing a Flow Designer Error for Change Management Module.The error is "Value of field record is not a GlideRecord"In the Flow Designer we are just updating the Approval Field to Approved, but it is failing.Please find the ...

how to unzip the zip attachment and then read internal files which are present inside the zip files

Hi All, I am working on project where I get the zip file in the attachment then we have to unzip it and read the data of the files which are under zip file. then we need to combine those 2 files together on the basis of parent child relation ship to ...

From Learner to Certified: My CSA Journey

Hi all,I recently cleared the CSA exam, and I wanted to share a few things that genuinely helped me during preparation.1. Spend time learning through ServiceNow UniversityGoing through the courses and doing the labs regularly helped me build a proper...

Export incidents records to PDF, Excel or CSV from portal

Hello everyone i need to solve a defect about exporting records incidents who doesnt work in portal while the task export works, someone to help? 

ESC routing to undesirable page after enable Nowassist on Virtual agent

ESC is routing to undesirable page after enable Nowassist on Virtual agent on dev - When I search for a suggested catalog item it routes me to /com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id= whereas in Prod iots correctly routing me to ...

how to use soap step in flow designer correctly

Hi Friends,I’m trying to call the ServiceNow Table SOAP API (incident / problem) from Flow Designer using the SOAP step, and I’m stuck.What I’m trying to doUse Flow Designer → SOAP stepCall incident.do SOAP API (get operation)Then call problem.do SOA...

How to create the scripted rest api for requested item with attachment

Hello everyone,  Could you please help me to know how to create Scripted rest api  where I want to create  requested item through it  of particular catalog and  want to add an attachment while creating the request through the rest api  kindly share m...

How to set an inherited field unique in child(extened) table without impcting parent table

Hi everyone, I'm trying to enforce uniqueness on a field inherited from a parent table, but only for a specific child table. Since ServiceNow creates database indexes at the parent level, and Dictionary Overrides don't support the 'Unique' attribute,...

Tree Picker on Workspace

Hello, there! I have been messing around the workspace feature as we will probably use it on our current project. The only problem I've found so far is that we use an field that has the tree_picker attribute. On the Legacy Workspace (aka Agent Worksp...