Reports from on-call scheduling
Good morning all Is it possible to draw a report from on-call scheduling that shows how many days a specific person was on call? RegardsThereza
Forum Posts
Three Strike Rule Automation In incident
Hi Team , if any one implemeneted three strike rule close autiomation on incident module . can any one please help me .
Resolved! SOW Overview Tab: Clousure information in overview section is not expandable by clicking on arrow
Hello, I've requirement, in which user should be able to expand the 'Closure Information' for change request on Service Operation Workspace. when state is closed expand is not working?We can edit that by clicking edit button but when we want to expan...
Is it mandatory to select Purpose as Control Category in Smart Assessment Template for Control Att..
Is it mandatory to select Purpose as Control Category in Smart Assessment Template for Control Attestation so that we can see the Assessment template in Control Objective?I created new Assessment template category in scope: GRC: Policy and Compliance...
Planned start /end date should be editable for admin and Group A in all states
Hi Team ,I have a requirement where the Planned Start Date and Planned End Date should be editable in all states for Admin users and members of Group A . For users who are not part of Group A, these fields should be editable only when the record is i...
Resolved! Plugins Activation Issue on Dev Instance
I'm trying to Activate 2 differents plugins on my Dev instance (dev385881) but for the second time it failed. Did this happen with you in the past? How did you resolve?
service bridge
Hi allIn servicenow we'll create account in provider instance and contact(from consumer side here we won't provide any credentials) after consumer registration how it is generating the magic login and after consumer clicking the magic link how it is ...
Dynamic Subcategory Dropdown Population in ServiceNow Workspace Based on Service Offering
In ServiceNow Workspace (SOW), I want to populate the Subcategory field dynamically based on selected Service Offering using Script Include.The Script Include returns a list of allowed subcategories.My issue is:g_form.addOption() / removeOption() is ...
Autopopulate MRVS with a script on load
Hello everyone,I’m trying to auto-populate a Multi-Row Variable Set to simulate a calendar for a user’s business hours. I would like to use an onLoad script to automatically add multiple rows, one for each day of the week.How can I write a script tha...
Export Activity History
Hello All,I want to export an Incident record, is it possible to include the Emails from activity stream in the exported PDF File?By default only worknotes and additional comments are included from the PDF.
Restrict some choices in choice field in the filter of table list view for selected users
in incident table I have one choice field as state., and choices are new, in progress, on hold, resolved, cancelled, closed ......but when I want to apply filter on state field in list view of incident table , I need to resist in progress, resolved...
Dashboard widgets disappearing intermittently from multiple tabs
Hi ,We are facing an issue where dashboard widgets are disappearing intermittently from multiple dashboard tabs without any manual deletion.Issue Details:Initially observed on one dashboard tab and later noticed on other tabs as wellWidgets disappea...
Cloud CI Lookup Rule Identifying Non-Ephemeral Servers as Virtual Machine Instances
Currently we are seeing some non-ephemeral servers also getting identified through Cloud CI lookup rule as Virtual Machine Instances.To properly separate ephemeral and non-ephemeral assets, we need some guidance from your infrastructure/cloud team on...
Change Knowledge Article Template Preview for Standard Article Template
Does anyone know where can i change the article template preview for the Standard article template?It is not showing in Article templates.
