Hi ,we have score field(Type Decimal). Score field would be editable to Admins, and to all others it would be read-only..we have list of incidents with different scores 0 to 4 ( example : 0.2,0.3,.....1, 2,3 .....3.4,3.7,.......4.1,4.6,4)I impersonat...
required help @Vasantharajan N @Ankur Bawiskar @RaghavSh As I need to fetch the business_service values from the history list and as well as from the related incident.As the "business_service" value is missing in the records.By using fix script need...
We are currently going through a requirement to build a report of type count and to only show records where the count is > 1.Take this as an example.Report should query alm_hardware with model category/class of Computer and group by assigned to.It sh...
We’ve created a Knowledge Base (KB) in ServiceNow and configured it so that only users from a specific group can read and contribute. Internal users and ITIL users are correctly restricted and cannot access the KB, which is expected. However, we’ve n...
There is a tool called Lyzr AI used for building AI agents. How can I make it work with ServiceNow?Additionally, it would be great if someone could provide a use case for creating agents.
Please reference the attachment.I have Breakpoints set on every statement in the script.I start debugger, opens separate window - then from original window, I run fix Script (not in background). Script completes without ever pausing for a breakpoint...
Normally when you have a Reference to Change Request, the reference field shows the number of the Change Request. This is confirmed by the number field on Task being the display for the Change Request table. We recently put in an override for the S...
I found this link to additional collaborators in the Service Operations Workspace. How is the content of this list created and is this information available in a table?
Hello,I made a change to only remove a widget from a DEV environment by clicking the remove button on the header of the widget. However, when I migrate the update set from DEV to TEST via update source, in the TEST environment, the widget is not remo...
Hello thereI have a doubt that in my university the training session for Service now has been started we are learning the path of Certified system administration and certified application developer. So I have a doubt that the Voucher to apply for Cer...
Hello, I am trying to embed a link to a message within Flow Designer. I was following this form but that wasn't working so I tried this below:(function executeRule() { // Get the sys_id from the Flow Designer's fd_data var sysId = fd_data.tri...
Hi Everyone, I don't see any example on creating custom metric type on surveys (e.g. custom link or button to be visible on survey). Please let me know in this thread if anyone have leads.
Hello again. I am working on a workspace for a few executives in our organization. In the body of the home page, I have a list that contains reference fields. The users will need to click on the reference links to view the record and act on it. I am ...
Hi Community, good day.I have a requirement related to surveys on the Incident table. There is a choice field on the Incident form. I need to apply the following behavior when a user opens or submits the related survey:If the choice field on the Inci...
Nowadays in our ServiceNow instance, we are getting the Common slow loading forms in the last 30 Days finding commonly. can anyone please let me know how to fix this finding? #slowloadingforms #forms #formloading
