Capture the first person an incident was assigned to

[amacqueen]

I have a need to capture this information for reporting is there anyone who can suggest a method by which I can do so?

Many thanks

[amacqueen]

Thanks for that Miriam that is kind of the path I was going down however it didn't work.

My steps, create new reference field u_first_assigned_to on Sys User and added to Incident form.

Created after BR (Active, Advanced, Insert and Update)

Condition: previous.assigned_to == "" && current.assigned_to != "" && previous.u_first_assigned_to ==""  

Script:-

(function executeRule(current, previous) {  

        current.u_first_assigned_to = current.assigned_to;  

})(current, previous);  

I've also tried 'When to Run | Filter Conditions left alone and Assigned To changes

Any other ideas?

[Miriam Berg]

I'll take another look at it.

What exactly was it that didn't work for you?

[amacqueen]

Thanks, the new field doesn't get populated with anything.

[sumeet_n · Accepted solution]

Hi Angus,

you may need to update your script as below:

(function executeRule(current, previous) {

        current.u_first_assigned_to = current.assigned_to;

        current.update();

})(current, previous);

If above doesnt work, can you simply check for below: (changing the script to just below 2 lines)

      current.u_first_assigned_to = current.assigned_to;

        current.update();

[amacqueen]

Looks good so far Sumeet.

Many thanks