Capture the first person an incident was assigned to

amacqueen · ‎01-28-2016

I have a need to capture this information for reporting is there anyone who can suggest a method by which I can do so?

Many thanks

sumeet_n · ‎01-28-2016

Hi Angus,

you may need to update your script as below:

(function executeRule(current, previous) {

current.u_first_assigned_to = current.assigned_to;

current.update();

})(current, previous);

If above doesnt work, can you simply check for below: (changing the script to just below 2 lines)

current.u_first_assigned_to = current.assigned_to;

current.update();

Miriam Berg · ‎01-28-2016

Oops!

Updated my reply above.

DTodorov · ‎08-10-2021

Hi All,

I am not very aware of how these scripts are working...

Is there a way to run such report and find the first Assigned to engineer?

Thanks in advance.