Copy Tags

[Shobha]

Hi All,

We need to copy the tag in call(u_mservice_calls) to case(u_mservice_case)

i wrote the BR on u_mservice_calls, in logs i got the name of tag in logs.. but it didn't create tag in case.. so can someone help me here

 if (current.transferred_to != '') {
        var mcase = new GlideRecord('u_mservice_case');
        mcase.addQuery('sys_id', current.transferred_to);
        mcase.query();
        if (mcase.next()) {
           mcase.u_applied_tags = current.applied_tags;

Thanks in advance

[Community Alums · Accepted solution]

Hi Shobha,

What i see here is , you have two different custom tables.

you can use something similar to this code , just replace with your table name:

Please try below script in before insert and update Business rule on label_entry table

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Shobha]

Thank you Sandeep Dutta.

[Harish KM]

Hi I can see only few lines of script. Try below

 if (current.transferred_to != '') {
        var mcase = new GlideRecord('u_mservice_case');
        mcase.addQuery('sys_id', current.transferred_to);
        mcase.query();
        if (mcase.next()) {
           mcase.u_applied_tags = current.applied_tags;

           mcase.update();

}

[suvro]

Use the below code

 if (current.transferred_to != '') {
        var mcase = new GlideRecord('u_mservice_case');
        mcase.addQuery('sys_id', current.transferred_to.sys_id);
        mcase.query();
        if (mcase.next()) {
           mcase.u_applied_tags = current.applied_tags;
           mcase.update();
}
}