How do I correct this issue when creating change from incident, is not pick the company template

Whenever a change request is creating from incident ticket, is picking the out of the box change template not picking the company normal change template

Error when searching a field table

I am getting a new error stating "Error MessagePart of the query on sys_user has been ignored because of insufficient access for 'query_match' operation on sys_user.active". I am able to find the access control that is being referenced (though there ...

Inbound Email Action not triggering Scheduled Import via Data Source (Works fine in Background Scrip

Hello Community,I am working on a requirement where an incoming email with a specific subject contains a CSV attachment. I need to parse this CSV data and map it to a custom table to create records.To test the logic, I wrote a Background Script using...

ATF runs in local runner, but pending as Job is not in the queue yet

Hi Team, I'm facing an issue while running ATF tests in my local client runner. I always get below message for 10-20 mins. What might be the root cause and how to fix? Appreciate your support.   

Finding Hardcode user approvals for workflow/Flow designer

HiHow can we identify all requests workflows/flows in ServiceNow where the approval user activity has a single hardcoded approver (either a username or sys_id), instead of a dynamic reference?Any script for these? or we should go one by one flow?

Deleted view is still appearing in views table

We have created a custom view but as we do not need it again, I have tried deleting the record from views table, but after some time the view is again visible in the views table. I have deleted the related view rules as well.What is the reason behind...

Adding 'To' Recipients to the Notification through Email Script

Hi All,I am working on a requirement related to Notification Email Scripts and need some guidance.While configuring the notification, I attempted to use email.addAddress() to dynamically add recipients. It works as expected for cc and bcc, but adding...

Is there any way to prevent blocking of email adresses

AWA Issue - case assignment

Hi Community,I have configured Advanced Work Assignment (AWA) with strict skill-based routing for the queue Carrier SEA cases. The setup is based on the following conditions:HR Service: OnboardingHR Subservice: New Hire/RehireRequested Country Code: ...

Platform Analytics Dashboard changed after clicking Edit – how to revert to original view?

Hi All,I am currently facing an issue with ServiceNow landing page, and I encountered an issue after clicking the Edit button.After entering edit mode, the dashboard layout changed unexpectedly — a new tab (e.g., “New Tab 10”) appeared, and the origi...

Is it possible to send PDF/image directly to a Skill or Agent in Agent Studio without DocIntel?

Hi Community, I am working on a project that involves summarization and analysis of PDF and image attachments using AI agents in Agent Studio. Is it possible to send a PDF or image attachment directly to a Skill in Skill Kit or an Agent in Agent Stud...

I need examples on Interceptors

What is the purpose of the CMDB Initiator Group (cmdb_ci_initiator_group) class?

Hello Community,I am trying to understand the CMDB class "Initiator Group" (cmdb_ci_initiator_group). I can see records being populated in this table through storage discovery, but I have not been able to find detailed ServiceNow documentation explai...

Can we combine Group By Assigned To and Group By Additional Assignee List

Hi Experts, I have a pie chart report that shows all assigned incidents grouped by Assigned To.We want to show incidents grouped by which are in 'Additional Assignee List' field as well.See in above image, we need to change Group by every time with A...