Hi Team, I have a system properties in Custom scope A. And there is scripted rest API in Custom scope B. I am trying to update the system property but, unable to update it. Error 1. MessageAccess to api 'put(sys_properties.value)' from scope 'custom...
We have created employment letter automation, where ticket is created and doc task is automatically assigned for verification , once signature done, doc task closed ,but document is not being added to HR case.Please help here to resolve the issue.I c...
I have requirement to make the catalog item visible only based on below conditions1. User should be member of "XYZ" group AND2. User should not have manager assigned.How to do this? Anyone can help me on this @Ankur Bawiskar
Hi Everyone,I’m trying to set a reference qualifier dynamically on a Lookup Select Box variable in a catalog item by using another variable’s value.Right now, I’m using the following script as the reference qualifier:javascript: "" + current.va...
On the FSM Dispatcher Workspace, the Work Order Tasks are not being displayed on the task panel. We impersonated a dispatch group user, selected their associated territory on the Dispatcher Workspace, but the task panel still does not show any Work O...
Hi Team, I was wondering how can we handle approvals in case of sick leaves or unplanned leaves. I know delegation works, but this is when it is a planned leave. Has any one faced this scenario?
Hi all, I'm trying to download a Knowledge Article from our ServiceNow portal, but I don't see any built-in option like "Export" or "Download" on the article page. The only visible options are “Subscribe,” “Flag Article,” and “Edit” (for those with p...
We have a survey we want to trigger for every RITM that specific fulfiller groups do work on (close a task). it seems to work fine for me as an admin, even when i impersonate someone, but it does not trigger for anyone else. I'm stumped. we are using...
Hi Team, We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values. What is the best practice for configuring dependent dropdowns in Se...
Hi all,I have added date/time field in one of my form in service portal.I want to validate on submission of request.( Due to some restrictions I cant use script include and business rule) I have set my user profile timezone to NYT. When I add value ...
Requirement:I have a RITM (Request Item) with a MRV (Multi-Row Variable) that contains a field named "link" with type "URL". Instead of displaying the raw URL in the RITM, I want to display it as clickable text that says "Click here" (or similar cust...
Hi everyone,I’m currently working on a ServiceNow implementation and ran into an access control issue related to RITM visibility. I’d really appreciate your advice.Use case:We create 1 Request that generates multiple RITMsEach RITM is assigned to a s...
I want to know how the service tool can be used for the stock low and get auto-ordered depending upon the frequent purchase from certain vendors. So, it would be helpful for not getting the orders cancelled and also does not to hit the SLA.
I have a requirement to add a dynamic 5th slide in the ESC Portal Carousel. I need guidance on whether this is achievable and how to implement it. CURRENT SETUP:Our ESC Portal Carousel already has 4 static slides which are Announcement type records w...
From where does this error come from "Condition evaluated to null, skipping Business rule" on Form while submitting a new project form . How to fix it, if any have faced this and found to resolve this.
