I added only one new Related List to the User form, but the existing Related Lists are also being captured in the Update Set. Should I capture only the new Related List entry? Why are the existing Related Lists also being captured, and what is the be...
HiWe have a bidirectional Servicenow - Jira integration in place and want to open this up to be used by other business areas. One of the things I'd like to understand if it is possible to restrict a field in Jira and make it READ ONLY so that it can ...
anyone encounter the same ? tried multiple time clicking on Run Reconciliation nothing happened repaired plugin "sn_sam_workspace" , same behaviour
Hi! I’m currently investigating whether it is possible to make the “Reply to” field read-only in the Compose Email functionality within HR Agent Workspace. Has anyone implemented a similar requirement? Any guidance, configuration, or recommended appr...
Hi Community,I am working with a Stepper component in ServiceNow UI Builder and would like the Stepper to advance to the next stage only after the form is successfully saved, not immediately when the State field value is changed on the form.I am look...
Hi everyone, We're trying to sync users from EntraId to ServiceNow using the SCIM protocol and the Oauth authentication. We didn't have any problems to sync standar attributes like user_name, name, etc. but we have a lot of problems to sync other fie...
In a virtual agent after creation of interaction once agent is accepted the interaction, assignment group is setting from assignment eligibility, which functionality is causing this
My Personal Developer Instance (dev382760) has been showing status "Offline" since approximately 10:00 AM today (Aug 11). Direct access returns a 502 Bad Gateway (confirmed in incognito, so not a local/browser issue). The Manage My Instance page show...
HIImy pdi instance https://dev308044.service-now.com is not working. please resolve the issue as soon as possible.Thank you,ServiceNow
Hi Community,I am facing an issue with Customer Summarization in Now Assist for Customer Service Management (CSM).Customer Summarization is expected to provide a quick overview of the customer's support history directly within the Case Insights secti...
Hello, I am trying to integrate with Apple Business Manager to import mobile device data into the CMDB. The ABM API uses OAuth2 with JWT for authentication, and requires that the client assertion be signed with the ES256 algorithm. I followed this ...
Hi,Is there any way to disable MFA for specific user so he just put username and password and login directly without further authentication ?
Hello Everyone, I am facing an issue with controlling Variable Set visibility and mandatory fields dynamically using Client Scripts in the Classic Catalog backend view. I have a Catalog Item with a Variable Set called "Shipping Details"Internal Name...
I found sn_ppt_export application installed in the instance. Due to organization policy, I can not use Microsoft PowerPoint add-in to create a new template. I just create it in the instance for Operational Resilience scope. I create a new UI action a...
Dear All, Currently,creating ATF Test script for the scenario like submitted the request through portal and validate the requested item in the platform. need to validate the displaying customized Short description like "Access" + "Access Type" + "Ap...