Hi Team,I have recently upgraded my PDI to Austarlia version and installed a Customer Service Management com.sn_customerservice plugin. I'm encountring a strange issue here, the CSM/FSM Configurable workspace experience is not loading in UI Builder i...
I’m new to ServiceNow RPA development and recently created a skill in RPA Studio, which I then published to the RPA Hub. After that, I used one of the components from this skill in an unattended bot process via the Skill Explorer.Later, I made some u...
Hi Team I have created a topic but its not showing in the custom fallback dropdown. Topic is active and published. Virtual Agent has a default Topic which is routes the user to if Topic Discovery doesn't yield a different Topic. There's a default F...
Hello,We are able to see VIP callers highlighted with a star when viewing incidents in the list view within Service Operations Workspace (SOW). However, this highlighting does not appear in the list view on the SOW home page under "Incidents assigned...
Hello, we have a large userbase that has subscription and i need to see what is giving them this subscription. So i wanted a list over users that has say "subscription1" so i can see what role they have that gives them this subscription.
Hello,I am investigating an issue where an external user is unable to receive the password reset email from a ServiceNow portal.The user is attempting to reset their password using the "Forgot Password" option, but no password reset email is received...
Hello EveryoneI have requirement to add excel sheets data in catalog item's mrvsI have two sheets in one excel file add and delete.add sheet has following details:Action RequestDevice TypeDevice NameSerial NumberFQDNAddressAtlasIP Typeaddserverawarep...
HI CommunityI'm trying to test incident SLAs using ATF. We are asked to create 294 SLAs for incident that is from BMC system. It's very time consuming to test each SLAs. So I'm trying to use ATF to test. Now I have created a Test and added test steps...
Hello EveryoneI have requirement to add excel sheets data in catalog item's mrvsI have two sheets in one excel file add and delete.add sheet has following details in screenshot addADD delete sheet has following details in screenshot delete I crea...
Hi Community,I have a requirement to make certain Assignment Groups available for selection in the Assignment Group filter within Dispatcher Workspace.Based on my initial understanding, an assignment group should become visible in Dispatcher Workspac...
Hi All, Can you please hep me with Report of groups which do not have On-Call Schedules filled out for the next 10 days. I tried using on call schedule table but no luck @itil #Reporting
I’m experiencing an issue in my Workspace where I’m unable to open a record or search for a record when clicking the “ i ” icon or the search icon. I have attached the relevant screenshot/file for reference.For additional context, I am currently loc...
Like when a business app is created an assessment gets triggered to owner and Owner submits the assessment rating on business application is updated.
Am using tree picker on the cmdb_model_category table on parent_category field but even after adding attribute tree_picker =true it is not showing the data in hierarchichal way.
Hi Community, I am currently following the guide "SCIM Provisioning from Microsoft Entra ID" to configure user provisioning [1]. https://www.servicenow.com/community/developer-blog/scim-provisioning-from-microsoft-entra-id/ba-p/2984734 I have suc...
