Hi,I have a custom variable that called a widget in my record producer. i tried make it as a mandatory field using client script but it didnt work. Is there any way to make it as a mandatory field without onSubmit client script?
I want to place a link in a catalog item (created via Record Producer) that calls a Script Include. Is it possible to generate a link using a Script Include? Also, is there a way to call a script that performs server-side processing without calling a...
Hi,We have a requirement to enable the notification bell icon in SN portal in our enterprise platform. Currently, this functionality is available in my PDI, where the bell icon is visible in the ECS portal and working as expected. We would like to en...
Good morning, I have created a record producer and have added Task.Universal Request to the related links.As an admin I can access the interceptor page but as a non-admin I cannot.What ACL needs to be updated for this?I would have thought task.univer...
Hi Community,I am creating a Pivot Table visualization directly inside Workspace.I need to group a date field (Matter reported date) into aging buckets (< 30 Days, 30–60 Days, > 60 Days) across the pivot columns.Currently, it only shows individual da...
I'm building a flow in Workflow Studio on my PDI and my Service Catalog trigger never fires when the catalog item is ordered. Setup:Flow with a Service Catalog trigger (tried both no condition and scoped to the item)Catalog item has an input variable...
We have a requirement from a specific group to provide a report/dashboard that displays all Active and Closed tasks. In addition, they require a weekly scheduled email report that shows all tasks from the previous week.I have configured this using da...
I am facing an issue with AI Search in Service Portal. When I search for a catalog item using AI Search, the search results are displayed correctly. If I left-click a catalog item from the results, it opens and works as expected. However, if I right...
Hi,I create a Record Producer that generates a record in sn_slm_task table.Which tables stores the variables and there values ? I tried to go to sc_item_option_mtom table but i didnt see anything
Hi everyone, I'm trying to automate a test in ServiceNow ATF and need to click a button (UI Action) on a form as part of the test.I can open the form successfully, but I'm not finding a standard ATF test step that allows me to click the button direct...
I created a Legal Matter Template and associated it with an Intake Form (Category) and Record Producer. However, when I submit the intake form, the phases and tasks are not being created as I expected. I dug into the Digital Forensics intake form to ...
Any OOB dashboard that captures all the Virtual agent conversation / AI Search results usage?
Hello Team,This is a test request to validate the Community Case email functionality.Please verify:- Email tab is available on the Community Case.- Reply action defaults to the original sender's email.- Original CC recipients are preserved.
How to make the HTML field as a plain text in incident or request view with a hyperlink. Please help me on this. Screenshot for reference
Good morning, I have created a record producer and have added Task.Universal Request to the related links.As an admin I can access the interceptor page but as a non-admin I cannot.What ACL needs to be updated for this?I would have thought task.univer...