Is there a way to know which standard change templates were used to create the Change requests?Its a new instance on Zurich. I checked in sc_item_produced_record table, but no entries seen there. 1. Is that the table to look at or any other table?2. ...
I have added an input component in UI builder label of input seems smallHow can i incrase it ,Tried adding css but its not reflecting
Hello, I wanted to know if there is a way to request a PDI that doesn't have pre-installed applications so that I can practice installing and configuring all apps. I noticed that ITSM is installed by default, and this is the case even with NowLearnin...
When I log in as admin, I can see the profile page like this: But when I logged in as an end user, I could see only 2 or 3 fields. I want to show the same fields to end users.
Dear Team,I need your help to build reports on SLA’s Compliance since we don’t have performance Analytics.% of tickets meeting response and resolution SLAs.% of tickets breaching SLA Ticket Status Breakdown Count of tickets by status (Open, In Progre...
Hi All,I'm encountering an issue while trying to upload a ZIP file (size: 1.26 GB) to the Incident form in our ServiceNow instance.When I attempt the upload, I receive the following popup error:"The MIME type, file extension, or file type could be in...
I am working on a requirement in Flow Designer where the trigger is a Service Catalog request. Based on a variable selected in the associated catalog item, the flow must initiate two level approval process. The first level is a Manager approval, and ...
Hi everyone, question regarding a bcm implementation.Should records created for a BIA Analysis (such as timeframes, tier recoveries, impact categories, bia templates, etc) should be under BCM scopes (i.e. GRC: Business Impact, GRC: Business Continuit...
Hi Expert,I have created a record producer which have a checkbox field and when it is not checked i.e. the value is false ,then also it is showing on the additional comments on portal ,but it should show only if the checkbox field is checked . Your r...
I am trying to integrate Slack with my PDI in such a way that, when i type in the slash command "/incident <INC-number>" I am able to pull forward details about that incident. I have created a Scripted REST Resource and Scripted Rest Service to handl...
I want to make one ui action and preview the notification.Currently there is already a button but it works for the notification that has been sent.
Hello Everyone, How can you make a certain field invisible and not mandatory? There is a UI policy set to where if urgent request is 'Yes'Need by Date and Approving Deputy Director is mandatory and visible. But in a catalog item view in the Service P...
Hi Community,I have come across a weird issue. I am working on use case to import data from MySQL to ServiceNow using a JDBC data source. I have created 5 data sources (one for each table of MySQL). The next step is to map all the loaded data into on...
Hi,I want to create a metric for reporting on Case State Duration, but while defining the metric for the Customer Case and Technical Case tables, I’m unable to select the table values.Is there a way to enable metric definition for these tables?
Hello-Attached is an example. Not much to show since when you hit the "i" icon, nothing happens The curious part is that for some tables it works and others it does not...so it's not a matter of records not being there, because they are. For exampl...
