HRSD Question
Is there a OOB dashboard that comes with HRSD or Employee Center for training/learning? How can I set up so that I can track the employee required trainings and completions as part of HRSD.
Forum Posts
Setting the value of a field to 'No Authentication' on a Digital Interface record via Flow Designer
I'm working on a catalogue item for the Digital Interface table 'sn_apm_di_digital_interface'. One of the questions I'm implementing is in relation to the Authentication Type field: If a user selects No, when the request is approved, I want the Authe...
[GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway
This is not a question. The PDI is currently in an offline state. Resolving the 502 error. This is not a question. The PDI is currently in an offline state. Resolving the 502 error.This is Ezra. He was happily building a new app in his PDI when a 502...
Open window in Same tab for the Service Operations workspace
Like many groups we have had to rebuild our Edit buttons for the workspace views. I have managed to get the declarative action to work properly in the Project workspace, however I am unable to get the open(url,'_self') script to work in the Service O...
problem records in Australia
HiI'm not able to see problem records In Australia release even though i'm having admin role and there is no new button for creating new problem records.any reason
Next action button not available
Hi, Sometimes, when i try to open service request modules, there is no next action button available into service portal form. below is the url which is loaded.sp?id=sc_cat_item&sys_id=ccb9ebbf1b897b80c9307510cd4bcb7f&table=sc_cat_item&searchTerm=new%...
Issue With Catalog Client Script - Variables Not Hiding Based on Selection
Hi Team,I am facing an issue in a ServiceNow Catalog item related to dynamic variable visibility based on the "Request Reason" dropdown. I have a variable request reason (choice field).Based on the selected value, i need to:show only the relevant se...
Report creation for a particular group on table time card
Can someone help in how can i add the group filter in the time card table .Kindly help its urgent
Group Managers should be able to edit fields on groups records and should be able to add/edit member
Hi,Group Managers should be able to edit fields on groups records and should be able to add/edit member in the groups without consuming ITIL license.Please suggest the best approach to achieve this.Thanks.
On-call group for managers on duty
Hi everyone I created a bunch of schedules in on-call scheduling which works perfect. What I need to create now is a schedule for all managers on duty. They rotate like the rest of the people, but they do not handle tickets. So it is basically just t...
How to stop the current execution and restart the flow again if the state is reverted back?
Hi Community, For the enhancement record, the issue is that when the revert to draft process is triggered even though the approvals are marked as no longer required the previous approval flow context does not end when the demand is set to draft again...
How to configure + (add new) button in workspace
Hi All,How to configure + (add new) button in SOW workspace. I have a requirement where add new interaction should be visible for ABC audience and as OOB I could see new incident, new change request and that should not be visible for the same ABC aud...
Strike reminder triggers even after Incident state changes from On Hold
I am observing the following issue:Incident is kept On Hold – Awaiting CallerThe strike flow starts and enters a WaitBefore the wait completes, I change the Incident state to In Progress The strike/reminder still triggers after the waitExpected behav...
Resolved! Remove Values from History of a ticket once it has been closed
HI All,As part of our GDPR requirements it has been requested that information is removed form a ticket once the ticket has been closed. I have been able to overwrite Variables and field associated to a RITM and Ince, but I am having issues removing ...
approval notification for teams bot
Hi I've created a notification for approvals for teams. I'm seeing the below info messagesAction not fully connected. To provide a consistent chat experience across all portals, create actions that use both LLM and NLU topics.Info MessageThis notifi...
