I have cloned/customised the SC Catalog Item widget and trying to do a simple population of the variable in the catalog item when a certain field changes. $scope.$on("field.change", function(evt, params) {if (params.field.name == '<variable that trig...
Viewing an article says - 'You do not have sufficient privileges to access this knowledge item' Scenario and Reason for this issue in our case:End users had bookmarked few articles. When the users opened those links it saysReason - Those articles are...
In One of my flows i have create task wit Wait checkbox checked when i run this is stuck in waiting even if the task i cloased completed , but the state of the task is stuck in true i am not able to find the root cause for this
Hi all In Service operations workspace , when we apply template to any incident via the side bar navigation there is a info message coming stating that "<template name> Template applied" as shown in the attached screenshot. I wanted to know from wher...
Hi Team, How we can make some changes in create case page in workspace. Like in my name drop down along with department ,id i must add country location, Whether it will be customization on ui builder level or any configuration case can be done?
I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...
Hi All, We’ve noticed a recurring issue in our Change Management process: When the Planned Start Date or Planned End Date is updated on the parent Change Request, the associated Change Tasks do not automatically update to match the new schedule.This ...
Hi all, I am not able to see 'List' for the newly created table. I even check audit = true for some of the fields.
Hi Team, case will create in different assignment group, so based on that current assignment group will receive the notification. Pls guide me on this
Hi,I have created a catalog item that for creation of Business application. Once business application is created, I want to trigger a data certification job only for that newly created Business application. Is that possible? Thank you
Hi Team, As an admin I able to edit the Time zone(Screenshot 1). But I want timezone to be visible/editable by all ECpro users.(screenshot 2) will there be any specific role that needs to be assigned to user to make timezone visible and editable. Th...
For a customer I am trying to setup outgoing emails via office365 using SMTP + OAuth2 authentication.The oauth authentication works.ServiceNow can connect to the serrver and deliver mails to office365.However the emails are not sent because office365...
Can anyone point me to step-by-step instructions for configuring an email integration with MS Graph? We need inbound and outbound email so ServiceNow is able to read the email to generate tickets and also pass outbound notifications back through the ...
How do you fetch variable values from a Multi-Row Variable Set (MRVS) and include them in a notification without writing a script?
Hello Community,-We’ve set up an Inbound Email Action in our ServiceNow instance to create an HR Case when an email is sent to a specific external email address.-Here’s what we’ve configured so far:-We created an Email Account in ServiceNow with typ...
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